Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] my phone is ###-###-####the only way to resolve this matter is to give me the $1110.00 kohl's cash I am entitled to.  Southridge kohls has it all on tape.  your cashier Missed up realbad.  I WILL NEVER SHOP AT kohls AGAIN.  ALL MY FRIENDS & FAMILY WILL NEVER SHOP AT kohls AGAIN EITHER.  I am 100% Right.  it's on film, the Mexicanscashing my $110.00  1st thing Monday morning b4 they got caught with someone elses $110.00 kohls cash.  Its all on film, I watched it.  The cashier  [redacted] UP REALBADD.

Our records show the customer was contacted by our Social Media team on 12/05/15. The customer has been advised that his accounts are indeed linked, and all points have been updated accordingly.

Our records show all orders have been delivered, and all applicable credits have been processed. In accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we would be more than happy to facilitate a return and refund if the customer are not completely satisfied with any of her purchases. The customer may return any item, at anytime, for a full refund with a receipt. Returns without a receipt will receive a Kohl’s Merchandise Credit, good toward any merchandise throughout the store. Once again we apologize for any inconvenience.

We reimbursed the full order amount. We will not reimburse for the shipping of the items. The customer can replace an order for all new items do be shipped to her if she wishes.

As previously stated, our representatives do not have access to our customer's My Kohl's Charge login information therefore they are unable to elect billing statement options for the customer. We apologize for any confusion.

When you return merchandise from a
purchase that earned Kohl’s Cash, the Kohl’s Cash that you have already redeemed
will be deducted from your return amount.  We apologize for any confusion.

Our records show a return for the jacket from Kohls.com order #[redacted] was processed on 12/22/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

We apologize for the inconvenience. The customer can dispose of the item received, we reordered the item for our customer. Order number is [redacted]. The customer will be emailed tracking information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have attached a picture of the shipping information from UPS.  Kohl's claimed they delivered.  They clearly did not.  The package is lost and there is an exception on it.  How long will they continue to drag this on.  Please see the package was shipped on 11/21.  It is now a month later.  Also, the problem with Kohl's is that they do not give me any information, and there is nobody in their claims department that will allow a phone call through to them.   They make you call the Kohl's 800 number and speak to a customer service representative who can give you no information other than the claim department is working on it.  This is the first information I have received from them at all in regards to this.I think 30 days is too long at this point and now they want to drag on another 5-7 business days.  This is clearly bad customer service.  I plan to never order from this company again.
Regards,
[redacted]

A refund credit for the shoes was processed back to the MasterCard used on the order in the amount of $41.41. The credit was processed in December 20, 2014. We advise the customer to please check their credit card statement.

We deeply apologize for the frustration
our customer experienced in store. Please know we will send applicable coaching
to the Macon, GA store to ensure this does not happen again. As we understand
our customer does not live in close proximity to a Kohl's store, she is welcome
to buy on...

Kohls.com. Additionally, when returning an item to Kohl's which
earned Kohl's Cash, the amount of the return will be
reduced by the amount of the Kohl's Cash. Finally, we respectfully decline our
customers request for additional compensation in regards to the time it
takes for her to get to the store. As we do not invoke a time limit for
returns, she is welcome to return these items to the store when she is in the
area, and when it is most convenient for her.

Our records indicate that Kohls.com order #[redacted] was returned to the customer's VISA ending in [redacted] on 1015/15. Please allow 10-14 business days for the credit to appear on their account. We apologize for any lack of assistance the customer received from our Kohls.com customer service. Once again our records indicate there were no known system errors at the time the orders were placed. In addition, all of the orders were submitted successfully and did not have pending charges which would indicate there was no error on Kohl's part. If the customer's continues to have pending authorizations on her account we advise her to contact her financial institution. We apologize for any disappointment.

Hello-I also just checked my Kohls account, and to this day, the only amount I was refunded to my Kohls charge is the $7.41. This is regarding complaint #11987344. [redacted]

We apologize for the inconvenience our customer experienced
with online order 4525487988. We have processed a return for our customer. The
refund amount for the order is $28.14. We are mailing our customer a kmc with
$15.40 and $12.74 was applied to the Visa ending in 6865 tendered on...

the
original order.

The 15% off was for the promo code of SAVE15, not the cancelled socks. On the Kohl's Cash itself, it does state if merchandise is returned and the Kohl's Cash is redeemed, it will affect the return amount. This is also displayed on Kohls.com.https://cs.kohls.com/app/answers/detail/a_id/125

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11951148, and find that this resolution is satisfactory to me. 
Regards,
Ting L**

We apologize for the
inconvenience and frustration our customer experienced on his most recent
Kohls.com order. We have partnered with our vendor to process a...

refund for our
customer. We have processed two refunds for our customer. One is in the amount
of $39.49 which will be applied to the Visa ending in 6373 and a Kohl's Cash
which will be emailed in the amount of $21.67. The second amount is for $46.14
which was also applied to the Visa ending in 6373. A Kohl's Cash was also
issued for $25.79 as well.
 We will be more than happy
to also share our customer's experience in regards to his call center feedback
with our Executive Offices.

We have reviewed the SKU information for both Kohls.com orders #[redacted], and  [redacted]. Regrettably, the purchased merchandise is not identical.

We apologize for the inconvenience our customer experienced with Order 7363794875. As of 12/19/2016, UPS is confirming delivery of the package. Please advise if the item has been received.

The account was not paid in full prior to the closure of the account. We stand behind our decision and are unable to update the customer's credit profile or reopen the account.