Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.A new address was provided. Matter not considered closed.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A store credit would have been great.   The manager flat out refused to take it back - I told her a store credit was fine - my wife spends about $3000 per year at Kohls (or at least she used to before I had this experience).    I read the policy off the back of the receipt to her and still she refused to do anything to help me.   She told me to got the the manufacturer. 
Regards,
[redacted]

Revdex.com:
TThe last...

message had the order number in the message and the original complaint included the order number... for the 3rd time,7231636324  is the order number. Please stop stalling and read my responses because I have included the order number each and every time.
I have reviewed the response made by the business in reference to complaint ID 11875868, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Eva B[redacted]

We have processed an additional credit to our customers Kohl's Charge ending in 0187 in the amount of $20.80.

Our records indicate that a credit for Kohls.com order number  [redacted] has already been processed back to the customer's account. The customer was credited for the shipping charge on 10/01/15, and the return credit was processed on 10/15/15. We apologize for the inconvenience.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Mary Murray

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did attach pictures and sent to them. I did not receive any compensation for the damaged item.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with online Order 7020619852. Please advise our customer more information is needed in order for us to issue a return. Can the customer confirm which items were not received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]Well, as you can see, there is no way for me to accept this as closed. But I have said all I have to say.
Regards,
[redacted]

The customer is welcome to return this item to the store. Once the credit is received, they are welcome to reorder this item online. Please know we are unable to grantee inventory of any product we sell online.

Upon research
of our customer's order # [redacted], the
order was placed on 05/18/15. The Kohl's Cash earning period was from 05/13/15-05/17/15.
Purchases made in-store or online within this time frame are eligible to
earn $10.00 Kohl's Cash for every $50.00 spent based on the subtotal after...

any
discounts. This order did not earn Kohl's
Cash due to it being placed after the earning period. We are unable to accommodate
the customer’s request for Kohl’s Cash.

Upon review of order [redacted], we can confirm a return was made for the second item on 01/24/15. The refund amount was placed back to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within...

this time-frame, yours could be sooner or later.

As previously stated, we sent a Kohl's Merchandise Credit on March 31, 2017. Please allow up to a few weeks for delivery via mail. As such, we consider this matter resolved.

Our records indicate a Kohl's Merchandise Crest (KMC) was mailed out on June 1, 2017.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Upon review of order [redacted], we can confirm a full refund has been processed. The refund amount was placed back to the customer's Kohl's Charge account. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this...

time-frame, yours could be sooner or later. We apologize for any inconveniences.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Just wondering how you determine a customer is reselling the product to others.  You was allowed to buy 5 at the time I placed the order.  Why can't I buy them for family and friends as gifts? The way you took the kohl's cash back is unbelievable and so disgusting. I think you know that  if I return something that I get kohl's cash at the time I purchase it ,  I will only get the amount I paid for and minus the amount of kohl's cash.  Now I know you are such bad company. I will do my best and just return all the used vacuum,  even I lose money.  It's not worth to wast more time on this issue. 
Bye bye Kolh's.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. there is no day when the gift card was sent nor tracking information 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the customer’s confusion. There are very specific dates that customers can either earn or redeem Kohl’s Cash. These dates are listed on our advertisements; and when offered, on our Kohls.com landing page. We cannot generate a Kohl’s Cash certificate on a purchase that was not made...

during an earning period.