Kohl's Corporation

We advise her to print and fill out the return form here  [redacted] and return the merchandise back to use. We are unable to accept exchanges through the mail at this time. If she would like to exchange an item,...

she will need to return the item in-store to process as an exchange. In addition, we have e-mailed a copy of her receipt to her. We apologize for any inconvenience.

We are more than happy to partner with our rebate department. Once a response is received, we will be happy to follow up with our customer in regards to their inquiry.

The customer has reached out to us regarding Order [redacted]. As of December 17, 2016, a trace was initiated by the vendor and FedEx. Once a response is received via our vendor and FedEx, we will be happy to notify our customer of our findings.

We have investigated the customer claims in reference to the desired mattress topper. We have no record of the pricing error, or the promised accommodation. We are unable to comply with the customer's request for a price adjustment. We apologize for any disappointment.

We apologize for the inconvenience, but the items were returned due to the fit. The customer is still responsible for the shipping on her order since it is not a Kohl's error.

The gift card was processed on December 15, 2016. Please advise our customer to please allow 7-10 business days to receive via USPS.

Our records indicate the pending charges have been removed as we received the customer's complaint via a different channel. We apologize for any inconvenience.

Our records indicate, her earned Kohl's Cash was sent to the e-mail address listed on the order. We recommend looking in the 'Bulk Mail' folder, the Promotion folder or the 'Spam' folder in her e-mail account in the future. It may have been blocked by a firewall or spam blocker. In addition please...

add [redacted] to her contact list. We can apply $20.00 off to a future order placed. We advise her to reply with her new order number to make the necessary adjustments. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Due to the item being purchased eight years ago, our merchandise changes seasonally and some items that were available eight years ago may be discontinued. As previously stated, we do not offer warranties however stand behind our return policy. At this time, we are unable to provide additional assistance as the item has been returned.
Again, Kohl's is failing to recognize a joint [redacted] warranty they offer; they are refusing to acknowledge a bogus warranty phone number they have listed directly on their website to aide in honoring of [redacted]/Kohl's sold warranty items; they are failing to recognize that the exchanged item is not equal to the warrantied item; and they are refusing to recognize that they instigated the exchange after I had asked them to honor the warranty.This is why it has escalated to this level, as from the very beginning I challenged that the item they offered to "replace" the set with did not honor an equal exchange which is what the word "warranty" guarantees.  Please refer to the previously attached correspondence. Regards,
[redacted]

The customer's original complaint did not state he failed to receive the shower curtain. On 11/06/15 we processed a return credit for the merchandise. Additionally, a credit for $28.24 was credited to Kohls.com order # 3259974632.. We advise our customer to allow 10-14 business days for the credit to appear on their Kohl’s Charge account. Once again we apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.They can send the $25 gift card to: Revdex.com - please redact my address before posting to your website. Thanks.
Regards,
[redacted]

We just need information if possible. It appears the item was reordered for our customer and we have honored previous pricing for the reorder.  It appears the original order was never fulfilled by our fulfillment center. We apologize for the inconvenience and frustration our customer experienced.

We apologize for the frustration and inconvenience our customer experienced in regards to their most recent Kohls.com Order. Upon review of our customer's concern, we have confirmed our customer has returned the apple watch and has been issued a refund.

In order to provide the best resolution for the customer, we advise her to reply with the store location information where the incident happened so that we may research this further.

The authorizations have been cleared. As of April 27, 2016, the available credit is $498.00. Tomorrow, the full $500.00 will be available. If you wish to take advantage of the 30% discount, please call us at ###-###-####, so we may place the order and apply that for you.

I am only seeking a refund for the order that I did not receive.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is not acceptable that it takes so long to issue a refund. There is no email which indicates that the refund was processed.]
Regards,
[redacted]

We did attempt to contact our customer directly. Please have our customer contact us at 262-704.9567.

Upon review of our customer's concern, it shows our customer placed
her order on December 11, 2016. The customer reached out to customer service on
December 12, 2016, to advise us of the address. Our customer's have a 30 minute
window to edit or cancel an order. The shipping address is...

provided on the order
confirmation once the order is submitted. Unfortunately, our customer is still
responsible for the package. 
 
[redacted]

We have processed a return for our customer in the amount of $195.30 on their MasterCard ending in 4890. Please advise the customer to allow 7-14 business days for it to post to her credit card account.