Kohl's Corporation

We apologize for the inconvenience and frustration our customer experienced with online Order 7006584440. It appears our customer has reached out to our Executive Offices, and at this time, we consider this matter resolved.

Thanks for your assistance in this matter. I...

rejected the response by Kohl's simply by hitting the wrong key. This could not be undone. Also, I did submit my contact information when filing my complaint. I assumed that Kohl's was provided this, yet I never heard from them. In answer to their question, the location of this incident occurred in Eureka, CA at the Eureka Mall.  Thanks once more.

Upon review of the incomplete order [redacted], we were able to retrieve the gift card numbers and verify the remaining balance. We have mailed four gift cards in the amount of $25.00 each to the address listed on this complaint. Please allow 10-14 business days to receive them. We apologize for any...

inconvenience caused.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

As a
gesture of goodwill and our commitment to customer service we are sending the
customer a $10 Kohl’s gift card. This gift card serves...

as a one-time courtesy
for her expired Yes 2 You Rewards. Going forward we advise the customer all
Kohl’s rewards certificates do have expiration dates that Kohl’s will uphold.

Our records indicate the amount has been placed back to the gift card. If she has still not receive the credit back to her gift card, please reply with the order number to look into this further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I believe Kohls had an error in there advertising or listing online. I have attached a copy of the first order. Which clearly states that it was for a set. When I only received 2 stools on that order and tried to figure out what happened to them I took it as they were lost or stolen but it is clear that they never made it to me. So I reluctantly ordered the same item again. At this point in time apparently Kohls decided to have the price be for one stool instead of two, (it what I get from there email). I ordered the same item I previously purchased. What a scam. I should be reimbursed for half the cost of my order if I am not going to get the other stools.
Regards,
[redacted]

We have discussed options with our customer directly. We will be reissuing a $20.00 Kohl's Cash for our customer. At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They have not even considered our point of view on the matter and have only given responses that they consider the case closed.  They have done little to resolve the matter further.  They do not take into consideration that we have repurchased the item again with our credit card so they have received all the original money from the gift cards.  We are not shorting them in any way, but we have not received compensation in a way that is suitable for an error made on their part.  It makes it seem like they are stealing money from us by forcing us to purchase more products from their store when they have received all money due them.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. This does not add any productive information, and is the same as their previous responses.  It does not get us closer to resolving this matter, as they will not provide any information to support their position / decision.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We regret the customer has not received their anticipated Kohls.com refund in a timely manner. We have processed a return for Kohls.com order #4313255214 on 02/10/16. We advise our customer to allow 10-14 business days to receive this. We apologize for any inconvenience.

We would be happy to assist our customer with returning these items. Our customer would need to package the items in boxes for us to initiate a UPS pickup request. Once packaged, he would need to let us know how many boxes there are so we can schedule the pickup request accurately. Once we receive the items, we will process a credit back to the original form of tender used in the order.

Kohl's does stand by it's previous decision and at this time, we do consider this matter closed.

Due to variations in the merchandise inventory from one store to another, some items may...

be available at your
local store and some may not. Certain sizes,
styles and colors change frequently so we advise the customer to check back
often or look for the item at another location. This
information is listed on our Kohls.com website, as well as in our Stores.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    I reviewed my credit card statement and both credits are on there.
Regards,
[redacted]

Any complaint filed through the Revdex.com will be addressed through the Revdex.com portal. If the customer would like to speak with someone directly, we advise they contact us directly at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear to be false.  You can clearly see the ad and that'll said 15% off.  I feel they are just putting the blame on someone else.  They should be responsible for their advertising.  I am sure they have a legal team and they should use it.  False advertising is unacceptable .
Regards,
[redacted]

I was called by another representative and told to return the merchandise. I don't want anything from Kohl's. I want a record showing they FALSELY ADVERTISED so that other consumers are warned that you can't trust their website.   etter Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Rewards Cash expires approximately 30 days after it was issued. This can not be reissued or converted back to points. We apologize for any disappointment.

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to...

text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. Unfortunantly, we are unable to honor this price. We apologize for any inconvenience this may cause you.