Kohl's Corporation

We apologize for the customer’s confusion. There are very specific dates that customers can either earn or redeem Kohl’s Cash. These dates are listed on our advertisements; and when offered, on our Kohls.com landing page. We cannot generate a Kohl’s Cash certificate on a purchase that was not made...

during an earning period.

In order for us to research the
customer's corporate refund, we are requesting accompanying proof of the
return such as the receipt, if possible. Our records do not indicate a return
in the system with the information provided in the initial complaint. Once we
receive the requested...

information, we will be happy to address our customer's
inquiry.

Our records indicate we received her complaint through a different channel and have addressed her concerns. Additionally, for security purposes we are unable to close the customer's account through the Revdex.com. We advise the customer to contact us at ###-###-#### to process her request. We apologize for...

any inconvenience.

While Kohl's strives to provide accurate product and pricing information, unintentional pricing or typographical errors may occur. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to...

text, pricing, availability and product descriptions) at any time without notice (including after you submitted your order and confirmation was received). In the event that an item is listed at an incorrect price, with incorrect information, or discounted in error, Kohl's shall have the right, in its sole discretion, to refuse or cancel any purchased orders placed for that item. Unfortunantly, we are unable to honor this price. We apologize for any inconvenience this may cause you.

We are more than happy to research our customer's concern. Please have the customer advise which store location he attempted to make the return at, if possible.

We apologize for the inconvenience. We have processed a full refund for our customer in the amount of $55.77, which will be applied to our customers Kohl's Charge.

We have processed a return for Kohls.com order #[redacted] on 02/03/16 as a courtesy to the customer. We advise our customer to allow 5-7 business days for the credit to appear. Additionally, we advise the customer to update their Kohls.com shopping profile before placing future orders.

Signage and pricing accuracy is very important to us and we
make every effort to ensure that all merchandise is correctly labeled and
placed with its corresponding sign. If a mistake is made, and an incorrect sign
or piece of merchandise is incorrectly posted on a sales rack, the price listed
on...

the sign or merchandise should be honored at the point of sale register. I
regret that our associates were not more accommodating when the matter was
first brought to their attention. At this time we advise the customer to reply
with her receipt information for credit.

Kohl's Cash coupons details are documented on each coupon,
as well as our sales flyers that correspond with the Kohl's Cash sale. We regret
any disappointment our Kohl's Cash Coupons may have caused the customer. We
stand behind our previous statement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still have NOT received a return call from a Kohl's executive.  The message Kohl's forwarded to the Revdex.com is a typical generated message sent to all customers.  My concern goes beyond the Kohl's "No Hassle Return Policy"!!!   I would like to speak to an executive regarding the personal questions asked of me, which I provided to an overseas individual, and the awful customer service I received (*on hold for over 60 minutes then "disconnected"), while they knew they would not provide me with detailed information.  If the Revdex.com would like to understand further, the Revdex.com and a Kohl's executive staff member should reach me on my cell phone at ###-###-####. Kohl's response is NOT acceptable!  
Regards,
[redacted]

Our records indicate a refund has been processed on 10/06 in the amount of $20.16. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

As a
gesture of goodwill and our commitment to customer service we are sending the
customer a $10 Kohl’s gift card. This gift card serves...

as a one-time courtesy
for her expired Yes 2 You Rewards. Going forward we advise the customer all
Kohl’s rewards certificates do have expiration dates that Kohl’s will uphold.

We have processed a refund for the original order [redacted] in the amount of $7.99. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. Upon review of the replacement order...

[redacted], she was not charged a shipping charge for this order. She can keep the unwanted item. If she no longer wants the item, you can donate them or drop them off at your local Kohl's store.

---------- Forwarded message...

----------From: <[redacted]>Date: Sun, Mar 13, 2016 at 1:58 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted]I do not see a place to respond to your Email.  I have heard from KOHL's.  However, according to KOHL's, there is a problem with MY PC apparently, and I cannot accept Emails or gift cash from them.  Therefore, the resolution was that I had to order over the phone, via cusotmer service, to get my KOHL's cash.Thank you.Laura [redacted]

Upon review of the incomplete order [redacted], we were able to retrieve the gift card numbers and verify the remaining balance. We have mailed four gift cards in the amount of $25.00 each to the address listed on this complaint. Please allow 10-14 business days to receive them. We apologize for any...

inconvenience caused.

Due to variations in the merchandise inventory from one store to another, some items may...

be available at your
local store and some may not. Certain sizes,
styles and colors change frequently so we advise the customer to check back
often or look for the item at another location. This
information is listed on our Kohls.com website, as well as in our Stores.

Upon review, our records indicate the Kohl's Merchandise Credits the customer has were used on a previous order as this is why the balance is zero. We have advised the customer of this information previously. We are unable to honor his request.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    I reviewed my credit card statement and both credits are on there.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
Kohls is asking for the order number of my friend. I don't to bring attention to his order. I'm happy with the price I paid. So please close this complaint. Thank you!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I believe Kohls had an error in there advertising or listing online. I have attached a copy of the first order. Which clearly states that it was for a set. When I only received 2 stools on that order and tried to figure out what happened to them I took it as they were lost or stolen but it is clear that they never made it to me. So I reluctantly ordered the same item again. At this point in time apparently Kohls decided to have the price be for one stool instead of two, (it what I get from there email). I ordered the same item I previously purchased. What a scam. I should be reimbursed for half the cost of my order if I am not going to get the other stools.
Regards,
[redacted]