Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Couple items I would state, first I did not put the wrong account number on the order.  I always double check my information before I submitted it, your system some how changed the account number.  The last rep I spoke to (on Tuesday, October 6th [redacted]) stated that my account was linked to the correct card number, and there is no way I would be able to enter the wrong account number.If the check is not received, this complaint will be requested to be opened again.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The reference number I was given during the call which is[redacted] and I spoke with Joel.My order number, which is [redacted].And my receipt number for the partial refund: 11/7/2015 - [redacted] --  [redacted]Their response is outrageous -- a customer should be permitted to reach corporate when they are not getting assistance at the customer service level.They have completely glossed over THAT issue. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Please inform our customer that per our agreement, we have credited order #4488463668 $10.00, and should see this credit in an average of 7-10 business days on his Kohl's Charge card ending in 1405.

We are unable to ship the missing items without a form of payment attached. In addition, a refund in the amount of $61.09 was processed back to the form of tender used with order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most...

credits appear within this time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the item.

We only allow one promo code per order. Please provide the friend's order number or name and email address so we may research further on our end.

Thanks for your assistance in this matter. I...

rejected the response by Kohl's simply by hitting the wrong key. This could not be undone. Also, I did submit my contact information when filing my complaint. I assumed that Kohl's was provided this, yet I never heard from them. In answer to their question, the location of this incident occurred in Eureka, CA at the Eureka Mall.  Thanks once more.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This does not meet any of the requests I have asked for.  After I was advised that I could pick out a different pair of shoes (since mine were no longer in stock) and Kohl's would honor the price that I had paid on the original order, I went to Kohls.com and saw that online they were advertising that the same shoes I had ordered were still in stock. I wasn't able to call that day and then it was Christmas.  I was able to call on 12/29 and spoke to a very nice, well-informed representative named Gus who advised they did have those shoes in stock and he was able to process my order.  It is unacceptable that Kohls will not call me directly and instead are having me call if I have further concerns.  I need a manager to call me directly.  If I am unavailable to speak at that time, they need to leave me their direct phone number and I will call them back.  I used to work in Customer Service and I know this is an option.  I have never experienced such wishy washy customer service and answers from a company.  
Regards,
[redacted]

We have discussed options with our customer directly. We will be reissuing a $20.00 Kohl's Cash for our customer. At this time, we consider this matter closed.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You say you are not showing my email address on file. But I know that it is on file because I continue to receive spam from Kohl's every day. The subject of today's spam is "SAVE UP TO 80% on Gold?Star Clearance + Get $10 off $25!" It was sent from [email protected]. The spam is annoying and an invasion of my privacy, but what concerns me more is that you still have my email address and that you probably have already sold it to other businesses and will continue to do so. I am not going to unsubscribe because I don't want to go anywhere near your website. You need to fix this on your end.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear to be false.  You can clearly see the ad and that'll said 15% off.  I feel they are just putting the blame on someone else.  They should be responsible for their advertising.  I am sure they have a legal team and they should use it.  False advertising is unacceptable .
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 12/16/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records indicate the amount has been placed back to the gift card. If she has still not receive the credit back to her gift card, please reply with the order number to look into this further.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a different answer than I received from Kohl's (a printer error? really? If it was a printer error, why was nothing done until I contacted the Revdex.com?).  As I do not yet have this refund, and do not believe that they actually did mail it on January 26th (when I spoke with a representative from Kohl's, I was told that they didn't know what happened to my refund, and that it would be another 1-2 months while they "looked further into the matter").  This matter is not resolved until I actually receive my refund.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]According to the email which I received before I received this message you are not giving a 100%refund. There is roughly a $10 discrepancy so until I see the FULL amount issued to the card I will not be accepting this resolution as all trust with your company has been lost.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's ridiculous!  You want me to return it, and re-buy it?  That's INSANE!  You did not give me any indication when I was purchasing the item that I was NOT receiving the Kohls Cash.  I am NOT a frequent shopper of yours.  I would not "know" what the "rules" are, I go by your commercials and your website!  Your website shows KOHLS CASH.  This is a DECEPTIVE practice.  It's WRONG!  I can't believe you want me to RETURN the product and rebuy it... that's absurd!
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced in regards to Order 4924291597. We have processed a full refund for our customer in the amount of $53.58. This was credited to the Discover card ending in 6916. Please allow 7-10 business days for it to post to the...

account.

Upon review of the order [redacted], a refund in the amount of $147.89 has been processed back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. If...

she would like to reorder the item, we are happy honor the original sale price as well as 30% off of the item. We apologize for any inconvenience.

Rewards Cash expires approximately 30 days after it was issued. This can not be reissued or converted back to points. We apologize for any disappointment.

We pride ourselves on our hassle-free return policy. Additional information for our customer about this policy can be found here: https://cs.kohls.com/app/answers/detail/a_id/893/kw/return%20policy. Our customer was accommodated with a Kohl's Merchandise Credit, which aligns with our...

policy.