Kohl's Corporation

We are unable to resolve the customer's
concerns with the information provided. We advise the customer to contact
directly at ###-###-#### for any additional assistance.

We are more than happy to research our customer's concern. Please have the customer advise which store location he attempted to make the return at, if possible.

Our records indicate we received her complaint through a different channel and have addressed her concerns. Additionally, for security purposes we are unable to close the customer's account through the Revdex.com. We advise the customer to contact us at ###-###-#### to process her request. We apologize for...

any inconvenience.

We do not charge interest per item purchased with a Kohl's Charge account. Interest is charged if the full balance is not paid by the cycle date therefore, we respectfully decline the customer's request to credit any interest charge assessed to her account.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
Kohls is asking for the order number of my friend. I don't to bring attention to his order. I'm happy with the price I paid. So please close this complaint. Thank you!
Regards,
[redacted]

Revdex.com:It has now been 10 business...

days and I have not received my pre-paid Visa gift card of $50 from Kohls. I once again chatted with a Kohls representative on Thursday May 5, 2016 who said give it 15 business days from April 23rd.  Kohls can not keep on pushing the date back. It has now been well over 8 weeks since my claim was processed and validated and has been 10 business days since April 23rd, the date Kohls said I was to receive the gift card in their response to my complaint. I ask Kohls again to provide me the gift card and if need be provide shipping/tracking details to prove that it has been mailed. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 02/03/16 as a courtesy to the customer. We advise our customer to allow 5-7 business days for the credit to appear. Additionally, we advise the customer to update their Kohls.com shopping profile before placing future orders.

We are unable to ship the missing items without a form of payment attached. In addition, a refund in the amount of $61.09 was processed back to the form of tender used with order [redacted]. The credit to your charge card will take an average of seven days to appear in your account. While most...

credits appear within this time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the item.

Upon review of her Kohl's Charge account, a payment was due on September 21st in which we have not received yet. Per the Cardmember Agreement, our Collections Department is attempting to contact her regarding this. We advise the customer to contact our Collections Department to make payment...

arrangements. They can be reached at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]According to the email which I received before I received this message you are not giving a 100%refund. There is roughly a $10 discrepancy so until I see the FULL amount issued to the card I will not be accepting this resolution as all trust with your company has been lost.
Regards,
[redacted]

We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors.  Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. The customer's order total was $38.45. She did not qualify for Kohl's Cash on this purchase. We apologize for any additional disappointment.

Signage and pricing accuracy is very important to us and we
make every effort to ensure that all merchandise is correctly labeled and
placed with its corresponding sign. If a mistake is made, and an incorrect sign
or piece of merchandise is incorrectly posted on a sales rack, the price listed
on...

the sign or merchandise should be honored at the point of sale register. I
regret that our associates were not more accommodating when the matter was
first brought to their attention. At this time we advise the customer to reply
with her receipt information for credit.

In order for us to research the
customer's corporate refund, we are requesting accompanying proof of the
return such as the receipt, if possible. Our records do not indicate a return
in the system with the information provided in the initial complaint. Once we
receive the requested...

information, we will be happy to address our customer's
inquiry.

We regret to hear the customer was not able to redeem her earned Kohl's Cash coupon. We are more than happy to either apply the $150.00 credit to Kohls.com order #[redacted], or to a future Kohls.com order. We advise the customer reply with her preference. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There is an issue with your website- I certainly did not select this address.  When I confirmed my order, it said it was shipping to Chicago. I still haven't received my items, no one is at the address they were shipped and I have had multiple responses from Kohls with conflicting messages. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still have NOT received a return call from a Kohl's executive.  The message Kohl's forwarded to the Revdex.com is a typical generated message sent to all customers.  My concern goes beyond the Kohl's "No Hassle Return Policy"!!!   I would like to speak to an executive regarding the personal questions asked of me, which I provided to an overseas individual, and the awful customer service I received (*on hold for over 60 minutes then "disconnected"), while they knew they would not provide me with detailed information.  If the Revdex.com would like to understand further, the Revdex.com and a Kohl's executive staff member should reach me on my cell phone at ###-###-####. Kohl's response is NOT acceptable!  
Regards,
[redacted]

We have reached out our contact at UPS, and they have confirmed the same issue. You would need to initiate the claim with UPS, since the package never made it to it's destination. At this time, we do consider this matter closed.

We apologize for the inconvenience. We have processed a full refund for our customer in the amount of $55.77, which will be applied to our customers Kohl's Charge.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You say you are not showing my email address on file. But I know that it is on file because I continue to receive spam from Kohl's every day. The subject of today's spam is "SAVE UP TO 80% on Gold?Star Clearance + Get $10 off $25!" It was sent from [email protected]. The spam is annoying and an invasion of my privacy, but what concerns me more is that you still have my email address and that you probably have already sold it to other businesses and will continue to do so. I am not going to unsubscribe because I don't want to go anywhere near your website. You need to fix this on your end.
Regards,
[redacted]

We apologize for any inconvenience the customer experienced
in regards to online order 5499466501. We have processed a full refund for the
inconvenience in the amount of $75.40. This will be applied to the Kohl's
Charge ending in 9073. We also will be partnering with upper management in
regards...

to the order. We can confirm the customer did enter the correct
address, but somehow the system did change it over. We will definitely be
looking into this for our customer.