Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a different answer than I received from Kohl's (a printer error? really? If it was a printer error, why was nothing done until I contacted the Revdex.com?).  As I do not yet have this refund, and do not believe that they actually did mail it on January 26th (when I spoke with a representative from Kohl's, I was told that they didn't know what happened to my refund, and that it would be another 1-2 months while they "looked further into the matter").  This matter is not resolved until I actually receive my refund.  
Regards,
[redacted]

We have processed a return for Kohls.com order #[redacted] on 12/16/15. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This does not meet any of the requests I have asked for.  After I was advised that I could pick out a different pair of shoes (since mine were no longer in stock) and Kohl's would honor the price that I had paid on the original order, I went to Kohls.com and saw that online they were advertising that the same shoes I had ordered were still in stock. I wasn't able to call that day and then it was Christmas.  I was able to call on 12/29 and spoke to a very nice, well-informed representative named Gus who advised they did have those shoes in stock and he was able to process my order.  It is unacceptable that Kohls will not call me directly and instead are having me call if I have further concerns.  I need a manager to call me directly.  If I am unavailable to speak at that time, they need to leave me their direct phone number and I will call them back.  I used to work in Customer Service and I know this is an option.  I have never experienced such wishy washy customer service and answers from a company.  
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced in regards to Order 4924291597. We have processed a full refund for our customer in the amount of $53.58. This was credited to the Discover card ending in 6916. Please allow 7-10 business days for it to post to the...

account.

Kohl's Cash coupons details are documented on each coupon,
as well as our sales flyers that correspond with the Kohl's Cash sale. We regret
any disappointment our Kohl's Cash Coupons may have caused the customer. We
stand behind our previous statement.

We apologize for the inconvenience our customer experienced when attempting to check out on Kohls.com. We stand by our previous decision to have her $20.00 discounted from a future order. Our customer can provide incident number 170108-006205.

A credit in the amount of $9.85 has been applied back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. The price adjustment was reduced due...

to a 30% off discount used with the order. We advise the customer to attach a screenshot of the sale price for the additional items as our records do not indicate a difference in price.

Upon review, our records indicate the Kohl's Merchandise Credits the customer has were used on a previous order as this is why the balance is zero. We have advised the customer of this information previously. We are unable to honor his request.

We have processed a refund for the original order [redacted] in the amount of $7.99. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. Upon review of the replacement order...

[redacted], she was not charged a shipping charge for this order. She can keep the unwanted item. If she no longer wants the item, you can donate them or drop them off at your local Kohl's store.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The reference number I was given during the call which is[redacted] and I spoke with Joel.My order number, which is [redacted].And my receipt number for the partial refund: 11/7/2015 - [redacted] --  [redacted]Their response is outrageous -- a customer should be permitted to reach corporate when they are not getting assistance at the customer service level.They have completely glossed over THAT issue. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Upon review of the order [redacted], a refund in the amount of $147.89 has been processed back to the form of tender used. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. If...

she would like to reorder the item, we are happy honor the original sale price as well as 30% off of the item. We apologize for any inconvenience.

We apologize for the inconvenience with Kohls.com Order 4820629965. We have processed a return for our customer. We have mailed out a Kohl's Merchandise Credit in the amount of $8.55 on May 11, 2016  and applied a credit of $67.27 to her Kohl's Charge ending in 4015. Please allow 3-5 business...

for it to post to your Kohl's Charge and 7-10 business days to receive the Kohl's Merchandise Credit via mail.

---------- Forwarded message...

----------From: <[redacted]>Date: Sun, Mar 13, 2016 at 1:58 PMSubject: Re: You have a new message from the Revdex.com of WisconsinTo: [redacted]I do not see a place to respond to your Email.  I have heard from KOHL's.  However, according to KOHL's, there is a problem with MY PC apparently, and I cannot accept Emails or gift cash from them.  Therefore, the resolution was that I had to order over the phone, via cusotmer service, to get my KOHL's cash.Thank you.Laura [redacted]

We will be mailing our customer a Kohl's Merchandise Credit, please advise our customer to allow 7-10 business days to receive.

Please inform our customer that per our agreement, we have credited order #4488463668 $10.00, and should see this credit in an average of 7-10 business days on his Kohl's Charge card ending in 1405.

Our records indicate a refund has been processed on 10/06 in the amount of $20.16. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

We only allow one promo code per order. Please provide the friend's order number or name and email address so we may research further on our end.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
It's pretty embarrassing for a corporate office to refuse to honor commitments made by its representatives.  What's even worse is when the corporate office refuses to make a situation right and my mom literally walks up to a regular associate in one of your stores afterwards and they take care of part of the problem without question.  The grill has now been price matched and the revised transaction resulted in $20 Kohl's cash being issued instead of the initial $10 of the $50 that the supervisor had promised.  Therefore, my remaining request is as follows: issue a $30 gift card for the cost savings difference that would have occurred in breaking up the orders into 2 (which is what I tried to call back & do), issue a another gift card for $30 for the additional Kohl's cash the supervisor advised I would receive and then didn't, and issue an additional gift card in the amount of at least $25 for the pain and aggravation you've put me through (the $25 you already issued is laughable given how much time I've had to invest and what you'be put me through). Additionally, the corporate office representative Faviola should be spoken to (although my fear is she's the one reading this).  I spoke to employees at one the stores briefly about the situation and they were amazed at her refusal to let me speak to someone above her and said she was likely lying to me by saying if I wrote a letter she'd be the one receiving and reviewing it.
Regards,
[redacted]

We have mailed out our customer replacement gift cards to replace the original ones used in the order. If our customer would still like the gift card and the coupons , we are more willing to send it to her for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Couple items I would state, first I did not put the wrong account number on the order.  I always double check my information before I submitted it, your system some how changed the account number.  The last rep I spoke to (on Tuesday, October 6th [redacted]) stated that my account was linked to the correct card number, and there is no way I would be able to enter the wrong account number.If the check is not received, this complaint will be requested to be opened again.
Regards,
[redacted]