Kohl's Corporation

We would be happy to assist our customer with returning these items. Our customer would need to package the items in boxes for us to initiate a UPS pickup request. Once packaged, he would need to let us know how many boxes there are so we can schedule the pickup request accurately. Once we receive the items, we will process a credit back to the original form of tender used in the order.

Upon review of her Kohl's Charge account, a payment was due on September 21st in which we have not received yet. Per the Cardmember Agreement, our Collections Department is attempting to contact her regarding this. We advise the customer to contact our Collections Department to make payment...

arrangements. They can be reached at ###-###-####.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The store kept the items.  I have no sku. The store damaged out the items but I was still charged for them all. Is the BOPUS number they requested my order number? If so my order number is [redacted]. I listed the names of the frames in the original complaint. 
Regards,
Heather [redacted]

We are unable to resolve the customer's
concerns with the information provided. We advise the customer to contact
directly at ###-###-#### for any additional assistance.

We apologize for any inconvenience the customer experienced
in regards to online order 5499466501. We have processed a full refund for the
inconvenience in the amount of $75.40. This will be applied to the Kohl's
Charge ending in 9073. We also will be partnering with upper management in
regards...

to the order. We can confirm the customer did enter the correct
address, but somehow the system did change it over. We will definitely be
looking into this for our customer.

Our records indicate a new order was placed on 09/16/14, 1356157529, where the $40 Kohl's Cash earned from order [redacted] was used. If the customer would like to still return order [redacted], please note the refund will be reduced by $40 as the Kohl's Cash was used per our...

return policy.

We apologize for the inconvenience our customer has experienced. At this time, we have processed a refund for the amount of $275.28.  This adjustment will reflect on the account billing statement.

In order to research our customer's concern further, we are requesting a copy of the order confirmation sent by Kohl's to our customer displaying the shipping address and confirmation number. Once, that is received, we can look into our customers concern.

Customer has reached out to us through a different channel. We advised customer of our check writing policy.

We apologize for the
inconvenience, but that specific promotion was not offered directly from
Kohls.com. That is from an unauthorized source, and that specific...

brand is also
an excluded item, which means no discounts can be applied.
 
https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

Our store has attempted to contact our customer directly in order to address our customer's concern. They reached out to our customer via email since a phone number was not provided. If the customer wishes to be contacted via telephone, she would need to provide a valid contact number.

Upon review of Kohls.com order [redacted] it appears the merchandise
was set to be shipped directly from the vendor. Regrettably we are unable to
provide an update regarding the status as it appears to not have been shipped.
At this time Kohl’s is more than happy to refund the order. We apologize for
the inconvenience.

On Fri, Dec 11, 2015 at 8:39 AM, [redacted] <[redacted]> wrote:I need to amend the information I sent yesterday.  I did NOT receive my credit as I stated.  On Thu, Dec 10, 2015 at 2:27 PM, [redacted] <[redacted]> wrote:Their statement that the item is no longer available is not true.  I found them 45 miles from my house and made the 90 mile round trip to purchase them.  The respondent to this complaint is being dishonest.  I was never told 10 - 14 days for the credit to be applied.  Originally, on December 3, 2015, I was told 2 - 7 days.  This morning when I called,Kohl's.com about the credit, I was told 3 - 4 weeks.  Guess what...my credit came through today.  I do not agree with losing my $15 Kohl's cash as all this is due to Kohl's.com and their ineptness.  There was not even an apology offered to me for all the time, effort and money spent to try and resolve this.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]. The customer will receive a Kohl's Merchandise Credit in the mail in the amount of $10.25 for the missing items. We advise the customer to allow 10-14...

business days to receive this. We are unable to credit the entire order. We are happy to honor the sale price of the item(s) once they come available.

We received the customer's complaint through a different channel and previously advised a credit was applied to her credit card for the two items that qualified for the 50% ff discount. In addition, she was advised to attach a copy of the advertisement indicating all of the same items were 50% off....

Once we receive this, we will be able to research this further and apply the necessary credits.

Upon review of his Kohl's Charge account ending in 3159, our records do not indicate any negative reporting was submitted to the credit agencies. If he has specific dates, we advise him to reply with this information to research this matter further.

Kohl's cash is applied prior to any percent-off discounts are applied to the total. Our Kohl's cash policy is listed on the back of each Kohl's cash coupon, and on each corresponding Kohl's Cash sales flyer. In addition, our percent off coupons advise that dollar-off...

discounts will be applied prior to percent off total purchase discounts.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much for helping me out.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It has been two weeks since I filed a complaint and their response was over a week ago.  I still have not received my gift card in the mail.  This was after "chatting" with the rebate center on January 2nd when he told me that my request was escalated.  I don't understand what the hold up is.  They are the ones who made the mistake and it should be fixed in a timely manner.  I've been waiting four months!!
Regards,
[redacted]

As
previously stated Kohl's is a retailer, not a wholesaler, and Kohl's does not
sell to individuals or dealers for the purpose of resale to others. Kohl’s does
not condone the unethical use of our Kohl’s Cash coupons. This information is
posted online as well as printed on the Kohl’s Cash coupon. We stand behind our
previous statement.