Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
That's ridiculous!  You want me to return it, and re-buy it?  That's INSANE!  You did not give me any indication when I was purchasing the item that I was NOT receiving the Kohls Cash.  I am NOT a frequent shopper of yours.  I would not "know" what the "rules" are, I go by your commercials and your website!  Your website shows KOHLS CASH.  This is a DECEPTIVE practice.  It's WRONG!  I can't believe you want me to RETURN the product and rebuy it... that's absurd!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. At first the [redacted] was argumentative via email, however I visited the location and the employees took care of me. I am satisfied now
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The words “anticipated time frame” did not appear anywhere on my order.   It was simply shown that my order WOULD BE delivered between Dec. 8-15, giving Kohls.com (and their delivery service) a one week window.  I had exemplary delivery through other online stores during the same period so to simply blame it on the time of year or the shipping carriers indicates that Kohls.com does not feel they need to look toward improving, and that is unfortunate.
Regards,
Christine [redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The store kept the items.  I have no sku. The store damaged out the items but I was still charged for them all. Is the BOPUS number they requested my order number? If so my order number is [redacted]. I listed the names of the frames in the original complaint. 
Regards,
Heather [redacted]

We pride ourselves on our hassle-free return policy. Additional information for our customer about this policy can be found here: https://cs.kohls.com/app/answers/detail/a_id/893/kw/return%20policy. Our customer was accommodated with a Kohl's Merchandise Credit, which aligns with our...

policy.

We received the customer's complaint through a different channel and previously advised a credit was applied to her credit card for the two items that qualified for the 50% ff discount. In addition, she was advised to attach a copy of the advertisement indicating all of the same items were 50% off....

Once we receive this, we will be able to research this further and apply the necessary credits.

Regrettably, we are unable to alter a Kohls.com order after it has been submitted. Our records show a return for Kohls.com order #[redacted] was processed on 12/03/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit.

We have adjusted the customer's Yes 2 You Rewards points to reflect Kohls.com order #3749032782 on 12/24/15. Additionally, we have processed a $20.00 credit to the customer's account for the Kohl's Cash. We apologize for any inconvenience.

Customer has reached out to us through a different channel. We advised customer of our check writing policy.

Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive a phone message from Kohl's, as they claim.  Today I called the number on the return receipt. As I write this, have been on hold for over 30 minutes and still have not been connected to a live person.  I can't continually chase after them for this refund.  This is a ridiculous waste of time.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohls has been giving the verbal run-around for close to two months. The even sent me a NEW case number a few days ago telling me that the issue was closed due to their own internal investigation and that no refund would be issued. See attachment.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have partnered with our vendor and they advised Kohl's they will be
contacting the customer to schedule a pick up for the defective item. We did
advise the vendor of the condition of the item.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Normally I don't do this but I am truly upset by the way Kohl's is handling this.Like I said,  I've been a customer since I was a little girl with my Grandma taking me shopping at Kohl's. I still have a pair of cloud sweatpants from Kohl's that I got for Christmas when I was 8, I'm now 28.  My entire house is decorated with Kohl's home goods.  My kitchen has been stocked with Food Network supplies from Kohl's.  My bedroom and bathroom and decked out in [redacted]'s line from Kohl's. Every time I need anything for myself,  or need to give gift,  I go to Kohl's.  Now I have been loyal for so many years, and I have all of these problems and you want, expect, and are satisfied "fixing" this issue with 3 30% off coupons?  How do you expect to regain a customer by giving them coupons if they are so upset that they don't know if they want to return to your store?Now, you may think why would someone fight so hard, and file a Revdex.com report for a missing item valued at $12? The reason isn't because of the $12. It is because of the THOUSANDS that I have spent at your store, the HOURS that I have spent trying to get my money back,  fix my online orders, fix my registry, the TWO separate times I went to the store for the registry system to be down, the trying to return an item in store purchased off of my registry (without a receipt) and be offered pennies even though it was on the shelf for sale for $25, stuck with another item yet again I don't want, to FIGHT for the coupons I was promised, look like an it trying to use a coupon that you sent to me for my remaining wedding registry items that expired a YEAR before I got it, the HOURS I spent walking around Kohl's to match bath rugs to bath rugs, jeans for jeans, exact price tag ONLY to exchange my online order when I was told I could return in store with no problem (which was a waste of an entire day because guess what,  nothing matched, it was all off by 0.1 so they wouldn't take it back.  Even if it was on sale for less! Ended up keeping everything that I wanted to return! )  the arguments that I've had with my husband because of all the stress,  the embarrassment of having to PERSONALLY find coupons to give to my bridal party guest list since I never received the coupons to give them that I  promised, the random deposit of .52?, the customer service AGENTS that lied to me numerous times, and  the THREE missing items reports that I made over the span of TWO MONTHS that NEVER went through until I made this report. I have been fighting for over 2 months.  I do not feel in the slightest that 30% off coupons is fair to rectify the absolute nonsense that I have dealt with with Kohl's in the past couple months.  This is not fair. Do I accept your offer? No. I do not.

An even exchange can be done with a receipt at any register
for the same item and same price. If the same item is not available, then a
return must be done at our Customer Service desk. If you do not have a receipt
then a refund in the form of a Kohl's Merchandise Credit will be provided for
the item's return value. Kohl’s return/exchange policy is posted in our Customer
Service areas, on the back of our sales receipts, and on our web-site at
Kohls.com for your convenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that...

this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] It has been two weeks since I filed a complaint and their response was over a week ago.  I still have not received my gift card in the mail.  This was after "chatting" with the rebate center on January 2nd when he told me that my request was escalated.  I don't understand what the hold up is.  They are the ones who made the mistake and it should be fixed in a timely manner.  I've been waiting four months!!
Regards,
[redacted]

We have applied a credit for our customers Kohls.com order 6115627247. We
have applied a credit in the amount $31.29. Please allow 3-5 business days for
this to be applied to our customers credit account.

Upon review of Kohls.com order [redacted] it appears the merchandise
was set to be shipped directly from the vendor. Regrettably we are unable to
provide an update regarding the status as it appears to not have been shipped.
At this time Kohl’s is more than happy to refund the order. We apologize for
the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohl's has discussed the matter with me on countless occasions, my wife has never been involved.  Regarding the actual complaint and possible resolution,  I've only recently received an email from Kohl's on the matter.  That email contained the only direct phone number I've ever had from Kohl's.   I've returned calls twice during Kohl's business hours, left two messages, and will continue to call.
Regards,
[redacted]

We apologize for the inconvenience our customer experienced with online Order 7009268656. It appears we have processed a return in the amount of  $128.42 for the items that were not shipped.