Kohl's Corporation

Is the
customer able to provide an image of the item that is defective so we can
partner with our vendor. We can partner with our vendor to inquire to the discrepancies
of the item for our customer. We are more than happy to send our customer a
$25.00 gift card for the inconvenience....

Unfortunately, we are unable to honor a
75% discount on the item.  If the
customer agrees, please have them reply by confirming their mailing
address.  We are also able to schedule a
pick u for the item if they would like.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you so much for helping me out.
Regards,
[redacted]

Upon review, we can confirm a return was processed for our customer in the amount of $167.49 in the form of a Kohl's Merchandise Credit. Please advise our customer to allow 7-10 business days to receive.

We apologize for any inconvenience. A refund has been processed back to the form of tender used for the order [redacted]. The customer will receive a Kohl's Merchandise Credit in the mail in the amount of $10.25 for the missing items. We advise the customer to allow 10-14...

business days to receive this. We are unable to credit the entire order. We are happy to honor the sale price of the item(s) once they come available.

We are more than happy to research our customer's concern. Please have our customer list the order numbers for the orders in question in which the Kohl's Cash was redeemed.

Upon review of Kohls.com order #[redacted], the original
tender used was $97.41 on a Master Card ending in [redacted], and $50.00 on a Kohl's
gift card ending in 3278. When a return is processed when a Kohl's gift card is
used, the return will be processed back to a Kohl's Merchandise Credit....

The
customer's portion used on a gift card was processed back to a Kohl's Merchandise
Credit ending in [redacted].  If the customer still
desires the merchandise, our Kohls.com team has offered to honor the original price
paid. We hope this information was helpful.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I've never witnessed such abysmal customer service in my life. Kohl's is a very large corporation, probably a multi-million if not billion dollar corporation and yet you cannot help a customer out with their situation. A $600 loss to Kohl's is like loose change, but for a hard working young person like me, it's a huge deal. I don't have that kind of money to just say "Oh well, I guess I'm out $600". No. I work for everything that I make and I willingly chose to spend that hard-earned money at Kohl's because I loved shopping there. It's extremely sad that you are just tossing me aside and you aren't working with me to come to a solution. Please, please help me out here. I am not lying when I said I never received my package. I would not go through all of this trouble unless it was necessary. I really need my money as I am starting to plan my own wedding. I had every intention to use Kohl's for my registry but I am seriously reconsidering as I do not want my wedding guests to have to deal with the kind of issues that I am dealing with. I refuse to accept another denial from Kohl's. And I find it interesting that Kohl's would rather refuse to offer me a refund than keep ALL of my future spending at Kohl's, which will be a lot more that $600, I can guarantee. I probably spend that much within a year, so you can do the math. I already have coworkers refusing to shop at Kohl's because they have heard my horror story so Kohl's is honestly losing a lot of business which is avoidable as long as I can get my credit back. I also would like to avoid ruining my credit because of this, but I also refuse to pay my outstanding balance because I see that as me accepting those charges when I obviously don't. Please help me settle this matter without Kohl's losing anymore business than it already has. Thank you
Regards,
[redacted]

Our records indicate the customer's pick-up request was processed 10/19/15, and is scheduled back to our warehouse by 10/22/15.

We regret to hear the customer did not receive her anticipated Kohl's Cash from Kohls.com order #[redacted]. Our records show we sent the earned promotion to [redacted]. The e-mail was not returned, and we have no indication that the message was undeliverable. Regrettably we are not...

able place the value of the Kohl's Cash on a Store Credit. However, we would be more than happy to honor the Kohl's Cash on a future Kohls.com order. We advise the customer to reply with her new order number and we will credit her accordingly. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and I am letting Kohl's.com know I have contacted Kohl's Store in [redacted], I spoke to one of the managers and she offered to order the chairs again, have one of her employees put it together for me in the store, take the chair from Kohl's.com back, credit my account, then sell me the chair again and take an additional 30% off.  This manager was AMAZING, I should of gone to them from the beginning instead of wasting my time with Kohls.com. Kohls.com should be ashamed of themselves and their lousy, non friendly service. Thank god for facebook, instagram, twitter and all other social media making it easier for us consumers to voice our bad experiences with these unfriendly department stores.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I received a voicemail last week and called Kohl's back and left a message.  I also called the number in their previous response this week and left another message.  I still have not received any calls back and there has been no resolution.
Regards,
[redacted]

Our Systems Department will review this internally with future orders placed.

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandise. We regret to learn that we have disappointed the customer. We regret to hear of the inconvenience and frustrations the customer endured. If the Kohl’s Cash Coupons have been...

used, the system will deduct the coupons used value from the return amount. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers. Regrettably we are unable to comply with the customer's request for a credit, as the customer redeemed the associated Kohl's Cash. Once again we apologize fro any disappointment.

Our store has attempted to contact our customer directly in order to address our customer's concern. They reached out to our customer via email since a phone number was not provided. If the customer wishes to be contacted via telephone, she would need to provide a valid contact number.

We apologize for the inconvenience our customer experienced due to their rebate. Is the customer able to provide an order number or proof of purchase of the item, so we may review further on our end.

We apologize, but Kohl’s has not had any reported system issues of this nature. We
do however understand our customer’s frustration with her address issue. We
would like to offer a $25 Kohl’s Gift Card as an invitation to shop with us again.
Please have the customer reply back to this portal if this is acceptable to
them.

We apologize for the
inconvenience, but that specific promotion was not offered directly from
Kohls.com. That is from an unauthorized source, and that specific...

brand is also
an excluded item, which means no discounts can be applied.
 
https://cs.kohls.com/app/answers/detail/a_id/1086/kw/exclusions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This did not resolve anything. It was just an automated message of their return policy. No apology for the fact that I was called blind they did not even acknowledge it. Very poor understanding of the situation, and no sympathy towards that at all. I will return the item and cancel my account, because I refuse to do business with crooks and people who treat their customers like dirt, and going as far as making discriminating statements. I see now that my business here isn't needed. And there was also no acknowledgement of the cover pictures being changed. Very disappointed.   
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you...

may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize to our customer for the inconvenience they have experienced. A refund for the amount of $42.78 was applied to our customer's account today. The boots were $49.99 minus a 20% discount which came to $39.99 plus tax.  This adjustment will reflect on the account statement.