Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I had already sent in my rebate request and was rejected. Attached, I have included the rebate sent proof with rejection email and chat with representative of my initial complaint. Also, I have attached the advertisement picture that shows an enticement to buy the most expensive piece of luggage to get the $50 visa prepaid card which is what I am needing to resolve this. Additionally, I know I was eligible for this or the rebate form would not have printed out at the register where the clerk again confirmed I would be getting it.
Regards,
[redacted]

We advise the customer to reply with the Kohl's Merchandise Credit number on the back of the card to research the details as to why the balance was removed. There are several factors as to why the balance may have been removed such as fraud due to stolen merchandise. Once we have the numbers on the...

back of the card, we will be able to determine the exact reason.

In order to research our customer's concern further, we are requesting a copy of the order confirmation sent by Kohl's to our customer displaying the shipping address and confirmation number. Once, that is received, we can look into our customers concern.

They are asking for the original forms about the rebate that I don't have all I have is the receipt of...

purchase. I had sent them all the information when I did the rebate. Thay should have the rebate information if the said there was a rebate for the item in the first place. I am not sure what else I could give them.

On Fri, Dec 11, 2015 at 8:39 AM, [redacted] <[redacted]> wrote:I need to amend the information I sent yesterday.  I did NOT receive my credit as I stated.  On Thu, Dec 10, 2015 at 2:27 PM, [redacted] <[redacted]> wrote:Their statement that the item is no longer available is not true.  I found them 45 miles from my house and made the 90 mile round trip to purchase them.  The respondent to this complaint is being dishonest.  I was never told 10 - 14 days for the credit to be applied.  Originally, on December 3, 2015, I was told 2 - 7 days.  This morning when I called,Kohl's.com about the credit, I was told 3 - 4 weeks.  Guess what...my credit came through today.  I do not agree with losing my $15 Kohl's cash as all this is due to Kohl's.com and their ineptness.  There was not even an apology offered to me for all the time, effort and money spent to try and resolve this.

We are very sorry to learn that your order did not arrive by the guaranteed December 24th delivery date. We certainly understand your disappointment and we would be happy to look into this for you. It appears that on December 21, 2016, we did credit you $21.83 for shipping. Please allow 35 business...

days for it to appear on your credit card statement.

So basically I was forced to purchase $60 workth of Kohl's Cash as a penalty for returning merchandise that yields Kohl's Cash. I made 2 purchases and 2 returns, that should yeild 0 balance.In my case I have coupon that expire and my credit card is $60 short. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kohl's cash is applied prior to any percent-off discounts are applied to the total. Our Kohl's cash policy is listed on the back of each Kohl's cash coupon, and on each corresponding Kohl's Cash sales flyer. In addition, our percent off coupons advise that dollar-off...

discounts will be applied prior to percent off total purchase discounts.

We will be happy to research our customer's inquiry further. Please have the customer provide an order number if possible.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They company has asked that I contact Kohls directly or that I file a new complaint for another instance of the original problem even though that original problem was not resolved to my satisfaction. That just doesn't make any sense. Having said that, I'm happy to let this go. The fact of the matter is that my family and I probably have spent in upwards of $1,000 every year at Kohls, but due to the company's inability to a) take ownership of the problems identified and b) take appropriate steps to solve those problems, we will no longer shop at Kohls.Most people wouldn't think to do business this way in an environment where they are already experiencing pressure from discount stores and online retailers, to say nothing of competitors with similar business models. To each their own, I suppose. We'll just take our business elsewhere. There is no shortage of options.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I reviewed the address in which the package was being shipped to PRIOR to confirming the order and it stated my home address which is in Kentucky. I leave for a cruise on Monday 3/14/2016 and needed the package quickly so I made sure all was correct. The package was shipped to Colorado by the error or glitch of Kohls Online as when the order was submitted it stated to be shipped to 616 Cleveland Ave Taylor Mill, KY 41015. I would have never shipped to Colorado as that would delay the package. The way this situation has been handled as if they do not make mistakes or glitches never happen are obsurd and poor customer service on top of the poor customer service I already received. They would not even contact FedEx to have the package rerouted...it was not attempted by anyone on their staff. I understand that errors occur and so should they. This was definitely a transmission error on their part...and they have done nothing to rectify it.If this would have been my error, so be it, I get it as I would have just sucked it up and had my daughter overnight the package to me and I would have called and said, hey I made a mistake can I have the package rerouted. That is not what happened. I can fess up to an error, but can they?I just want them to take the ownest of this as it was not my fault.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I returned all the items in the order since you refused to help and I won't be shopping at kohld anymore and you deducted the price of the kohls cash you gave me from the order claiming I spent it when I haven't! This is illegal to withhold money from me for a coupon I didn't not spend, how do you explain this??????
Regards,
[redacted]

We apologize for the inconvenience our customer has experienced. At this time, we have processed a refund for the amount of $275.28.  This adjustment will reflect on the account billing statement.

Our records indicate the customer has been contact by out Risk Management Department who happens such claims regarding this concern. We stand behind the decisions made from this department.

We apologize for any inconvenience the customer experienced, due to their most recent Kohls.com order. Unfortunately, in order for the items to be resent, the customer would need to place a new order for the merchandise. We are willing to honor the same discounts and promotions as Order 5008876800.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you!!
Regards,
 
[redacted]

We
apologize for the inconvenience our customer experienced on their most recent
order. In order to resolve our customer's concern, we will need some
information. Can the customer confirm the store location where he spoke to a
Manager as well as a name. We apologize for the inconvenience our...

customer
experienced on their most recent order. In order to resolve our customer's
concern, we will need some information. Can the customer confirm the store
location where he spoke to a Manager as well as a name.

Our records indicate a new order was placed on 09/16/14, 1356157529, where the $40 Kohl's Cash earned from order [redacted] was used. If the customer would like to still return order [redacted], please note the refund will be reduced by $40 as the Kohl's Cash was used per our...

return policy.

Revdex.com:
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Kohls answer : 'We apologize for the inconvenience our customer experienced with online Order 7000762982. We would need more information to research our customer's concern further. Can the customer provide the Kohl's Cash numbers used on the order, if possible. ' I do not have information of all kohls cash numbers but have 2 of that. I used 4 kohls cash numbers was in my account. Please find attached PDF of my orderKohl's cash x0871 $ 15.00 (217889928590871)Kohl's cash x2868 $ 30.00 (177938150602868)Kohl's cash x2500 $ 150.00 (217889484352500)Kohl's cash x2967 $ 148.97 ( I don't remember ) 
Regards,
[redacted]

The customer purchased a total of seven items. Two of which was cancelled and he was not charged for them. Three of them were not received per the information listed in this claim and the remaining two items were delivered to the customer. The correct amount of $81.48 was refunded to the customer properly.