Kohl's Corporation

We need more information if a receipt is not able to be provided. Can the customer specify the date and which store location the return was completed at, if possible, and the amount?

Upon review of his Kohl's Charge account ending in 3159, our records do not indicate any negative reporting was submitted to the credit agencies. If he has specific dates, we advise him to reply with this information to research this matter further.

Our records show a return for Kohls.com order #[redacted] was processed on 10/27/15, back to the customer's Kohl's Charge account. We advise the customer to log in to their My Kohl's Charge account , or review their next statement for confirmation. Additionally, on 11/12/15, we processed the...

anticipated shipping credit for $20.29, back to the customer's Kohl's Charge account. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

As
previously stated Kohl's is a retailer, not a wholesaler, and Kohl's does not
sell to individuals or dealers for the purpose of resale to others. Kohl’s does
not condone the unethical use of our Kohl’s Cash coupons. This information is
posted online as well as printed on the Kohl’s Cash coupon. We stand behind our
previous statement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11758924, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's has offered no explanation of their written posted refund policy that I complained about.  They offer nothing new in their most recent response.I stand behind my view that your written return policy states a corporate-issued refund is an option to the consumer.  I don't understand why you use that wording if you actually mean something else.
Regards,
Scott F[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have almost $300 with kohls in the form of gift card. Kohls swallowed them without refunding me any penny. I called every phone number that I can call, including the fraud protection number that kohls mentioned in the last response, and spent more than an hour for each call during the past half year. At the end, kohls doesn't take care of this matter and claim the matter is ended. How ridiculous and no responsibility at all!
Regards,
[redacted]

We have credited $1,068.38 for our customer in compensation for the price adjustment on the original order ending in [redacted]. The credit will appear on our customers Master Card in an average of seven days. As previously communicated to our customer, we are unable to price adjust Buy One Get One (BOGO)...

promotions, as well as honor any earned Kohl's Cash from the original order, as the replacement order was initiated in a non-earning period for Kohl's Cash.

We apologize for the inconvenience experienced. In order to process a return for the item, the customer will need to disassemble the item and place back into the original box as this item is shipped directly from the vendor. Without the item, we are unable to return the merchandise.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
A purchase was not made due to store trying to charge for each pair of panties in each set I was buying. No other stores charges for each pair when you buy a bundle  pack of socks or undies, Hanes for example does not charge for each pair in the pack, when 6 pairs come in the pack, they charge 1 price for the set/pack.  I feel this is not right for Kohl's to do and that is why I submitted complaint. Also was very embarrassing standing in line and having to argue with cashier who waved the sets around like flags on a pole while I was asking about why I was being charged for each pair in the 3 pack sets.   I have never seen any other store do this but Kohl's and not sure it was even proper to do.
Regards,
[redacted]

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I received a very generic apology letter from a supervisor at Kohls.  I had been calling and asking for help from a supervisor since April 29th and couldn't get anywhere until they received your complaint.  I do have documented proof of all my complaints and would be more than happy to upload and send if needed.  If I go to the Kohls website, it still says you can change, edit or cancel an order within 30 minutes which is where my problem started.  I tried to fix a problem within 7 minutes and was told be a very rude person it can't be done.  I also have documentation, dated April 29th, that my refund would be reflected in my account within 2 business day.  I didn't receive it until May 13th.  I think this company needs help and I would like my complaint to stand
Regards,
[redacted]

Our customer would need to contact Fitbit for the missing accessory not enclosed in the package. Kohl's does stand by it's decision. At this time we consider this matter closed.

We are very sorry for the inconvenience and frustration our customer has experienced in regards to their most recent order. We will be more than happy to research our customer's concern.  Is the customer able to provide an order number to research further?

Our records
show a return was processed for Kohls.com order number # [redacted] on 09/23/15.
We advise the customer to allow 7-10 business days to receive this. We
apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Misty [redacted] PLEASE SEE ATTACHED SEVERAL CORRESPONDENCE WITH KOHLS AND WHERE THEY STATE SEVERAL TIMES I AM DUE A FULL REFUND AND THAT SHIPPING THE ITEM BACK IS UNACCEPTABLE. THE PART HAS ALREADY BEEN VERIFIED WITH THE VENDOR THAT IT IS NO LONGER AVAILABLE NOR CAN IT BE ORDERED. THIS MATTER IS NOT CLOSED AND I HAVE REP STATEMENTS PROMISING A FULL REFUND. I NOTICED YOU DIDNT OFFER TO PAY FOR THE SHIPPING TO RETURN AND OF COURSE YOU WOULDN'T ITS OVER $100.00. THE MANUFACTURER OF THE WEIGHT BENCH IS UNABLE TO REPLACE THIS PART THEREFORE THERE IS NO WAY FOR KOHLS TO DO SO AND OFFER THIS SOLUTION AS ITS IMPOSSIBLE. SO AGAIN I REQUEST MY ITEM BE REFUNDED OR KOHLS IS TO PROVIDE SHIPPING CONTAINER ACCEPTABLE UNDER UPS GUIDELINES WITH RETURN SHIPPING PAID. KOHLS IS WRONG IN ALLOWING THIS SITUATION TO CONTINUE FROM DECEMBER CLEARLY THERE IS NO CARE ABOUT CUSTOMER LOYALTY OR GUARANTEE AND FALSE ADVERTISEMENTS ARE PREVALENT. BUT THIS IS THE PROOF OF MY OFFER AND UNDER LEGAL CONSIDERATIONS IS ACCEPTABLE AS A PROMISE TO PAY FROM A VENDOR TO A CUSTOMER.

We regret the desired merchandise was not available. We make
every effort to ensure that we have enough merchandise to meet the needs of our
customers. However, on occasion, an item may out-sell our expectations or we
may not receive the anticipated stock amounts from our vendors. In...

addition,
please be advised that the selection of merchandise may vary by store. Some
merchandise may not be available at every store and merchandise or promotional
offers available online at Kohls.com may vary from those offered in Kohl’s
stores. Our products are placed in our advertisements in order to alert our
customers of the sale price of that item, based on availability. This
information is stated on the back of our sales flyers.
 There is new and different merchandise arriving into our
stores every few weeks. Please check back, as we are adding more merchandise on
a regular basis. The item you are looking for may be added in the future. If
you have a Kohl's near you, you may also wish to check there. A store Associate
may be able to check their inventory and verify if the item is available for
purchase in-store. Unfortunately, we are unable to accommodate the customer’s
request. We apologize for the inconvenience.

Our records show the customer redeemed the remaining Kohl's Cash on Kohls.com order #4307226168. We consider this [redacted]er resolved.

We have processed a return for the damaged item from Kohls.com order #[redacted] on 01/16/16, back to the customer's Discover card ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to attach the receipt for the return...

costs for reimbursement. We apologize for any inconvenience.

We apologize that our customer’s item was not included in
her shipment. I can confirm  the customer’s
refund was processed on 03/29/2016 for $42.39 onto her Visa Card ending in
9935.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
according to the companies own "hassle free" policy if states store credit will be issued. Mr. [redacted] and I were informed that the company would not be abiding by their own policy due to the fact the return was over a certain amount of money. Nowhere in the company policy or our receipt is this policy written. We want what the company guarantees. A hassle free return. We want a refund, on a gift card, as the company states it will provide with a return. Otherwise, this is purely false advertisement.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested a credit to my account and an apology for the inconvenience.  The original order was placed on May 18.  The company was notified on June 3.   It took nearly four months to resolve the issue.    Had I not complained publicly, the credit still would have not been posted to my account.  There should have been  better customer service.
Regards,
[redacted]