Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I was never told about their return policy, they should inform customers before they make a purchase so they can decide if they want to purchase items.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All I had asked was that Kohl's replace the stained shirt that they sent me and I had provided photos of it still with tags. Their response is that's I have to buy another one and they weren't willing to replace it. Kohl's has lost a long term dedicated customer because they weren't willing to replace a damaged item that they sent me. Kohl's feels that they are doing you a favor by selling product to you... I will do them a favor and never to return to their stores and ensure that my [redacted] are made aware of the poor customer service of Kohl's. I will be filing a claim with my bank on the charge that Kohl's made to my card for faulty merchandise and their unwillingness to replace it.
Regards,
Eric [redacted]

Our records show Kohls.com order #[redacted] was not rejected by error, but due to security purposes. We are unable to accommodate the customer's request to honor Black Friday prices. We apologize for any disappointment.

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am aware that Kohl's covers themselves legally by including statements on the back of coupons.  However, Kohl's misleads customers by telling them they will receive rewards for using Kohl's credit cards.  After the rewards are earned, the customer then is informed through the use of a disclaimer on the coupon that they will not receive the full amount of the reward because of the way the coupon will be applied to a purchase.  The only way the customer would receive the full amount promised is if they purchase an item at the "regular" price.  Based on existing lawsuits against Kohl's it is debatable that there is any such thing as a "regular" price at Kohl's.  Therefore, Kohl's knows full well that the customer will not receive the reward amount promised.  A $5 reward is not going to result in $5 to the customer, but will be reduced due to the coupon being applied prior to the discount.I have asked Kohl's to explain how they justify treating customers in this way.  Legal or not, this is akin to saying that I can take money from a guy I meet on the street as long as I tell him I intend to do so.  How do they justify this?  Legal doesn't necessarily mean right.  Has it ever occurred to Kohl's management that people may appreciate a merchant who will be honest with people rather than trying to dupe them out of every nickel they can?

Upon review of the order [redacted], we are currently working with our Fulfillment Center to locate the returned items. Once we locate the items, we will process a return back to the form of tender used. We apologize for any inconvenience.

We are excited about our charge card program and would like to remind every customer about the advantages of having a Kohl's Charge. We apologize if the customer felt pressured into opening an account however this is an optional. In addition, as standard in the credit card industry, approval is...

based on several factors and does not guarantee an approval if all factors are not met. We stand behind the decision made with the customer's application.

The charges on your charge card were authorizations that
went to your charge card company when you hit "Place Order"; a
customer's funds will be held for each attempted Kohls.com order, until we are
able to systematically verify the order status. Your credit card company holds
these funds;...

however, these authorizations will drop automatically within
several business days.

We have reviewed the customer’s Kohls.com
order number # [redacted]. An authorization
is placed on the account at the time an order is placed and charges to the
account are not made until the...

items have shipped or are picked up in store.
With your order, the Fitbit was charged when it shipped and the Keurig was
charged when you picked it up in store. For online purchases, the authorization
will drop off within 72 hours, which is why you see that authorization removed
at this time. Authorizations for Buy Online Pick Up In Store drop off within
the 7 to 10 day timeframe. We are unable to accommodate to customer’s request
for any compensation. We apologize for the confusion.

On Mon, Jan 5, 2015 at 11:20 AM, [redacted] [redacted] wrote:A kohls rep finally contacted me thanks to you. She was nice and able to go through the situation and resolve it with me. She gave me my credit owed.  I cannot thank you enough for helping me. I will be sure not to order from them online again. [redacted]

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have email confirmation that the item was returned. See attached screenshot.
Regards,
Shannon [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The items were unable to be obtained by FedEx. This was not an error on my part. No one is able to tell me why it was shipped to the incorrect address. I hope that there will still be a credit applied to my account.  I have never had such a horrible experience with customer service before! I as well as my family, friends, coworkers, and anyone I can reach out to via social media will ever shop at Kohls again.
Regards,
Natalie Smyczek

We apologize for the inconvenience our customer has experienced.  As of today, a refund for the amount of $10.18 has been processed for the pajamas. This adjustment will show on the customer's bank statement. The customer may donate or dispose of the item as they see fit. In addition, an order...

was submitted today for the same item (John Deere 'Live, Love, Farm' Pajama Set) in a size 5 free of charge to the customer.  This item should arrive within six days.

We will be more than happy to research our customer's concern. More information is needed. Is the customer able to provide an order nu,ber. It appears we were unable to locate it with the information provided.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Kindly inform me of how to receive the free shipping and 30% off code.
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I accept this response with reserve.  This is poor business.  I will not be doing any business with Kohl's.com.  I also would like to know why it takes so long to receive the refund that wasn't supposed to be charged to me.  I will be cancelling my account with Kohl's.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.I followed the instructions and I called the fraud department. After 15 minutes of phone call, the call got disconnected with no resolution. I called again and had to start from scratch. This time I was accidentally transferred to someone else, who had no idea about what this was about. I had to explained it all over. After 25 minutes of call, I was informed the cards had been cleared and I could place the order again. I tried, but the gift card was rejected. I was finally transferred to someone who told me I need to address this with Citibank ThankYou points, who issued the card to me. This is completely unacceptable. It took Kohl's one week, 4 calls, about 2 or more hours in phone calls to give me this response. And I don't even know if this is the resolution. Will never go back to Kohl's. For your reference, attached is a chat with Kohl's I had yesterday, where they promised the refund asap. 
Regards,
[redacted]

Our records indicate our customer made an online bank payment for the amount of $100.00 to their closed account ending in [redacted] on August 26, 2014. Our customer contacted us on September 4, 2014, and advised of the payment they made to their closed account and requested that we transfer the...

payment to their open account ending in [redacted] which was done on September 12, 2014. In addition, a $35.00 late fee was waived on the same date. There is no record of a $50.00 payment made to the account ending in [redacted], nor is there any record on either account of the customer stating she made a $50.00 payment to the account ending in [redacted]. Our customer would need to provide proof of the $50.00 payment since there is no record of this payment. 
Since the $100.00 payment that our customer made to their closed account was made within the required due date listed on the open account we made the business decision to submit a request to the Consumer Reporting Agencies (CRAs) to remove the late payment information reported for September 2014 from our customer's credit file. A confirmation letter will be mailed to our customer. We advise our customer to allow 60 to90 days for the CRAs to update their records. In the interim, our customer may utlize a copy of the letter that will arrive shortly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.None of the issues that I have mentioned in my complaint were addressed.  The mattress damaged mattress topper that was sent to me has been returned and I have not received a credit to my account for the return as of 10/01/14.  I have have been charged for two mattress toppers and yet have not received any for which I have been charged. I have requested to have a receipt for the damaged one and did not receive that yet, I have requested a replacement and have not received that as of 10/01/14, I requested a credit for the returned one and have not received that.  Kohl's has failed to address any and all issues brought forth in original and subsequent complaint(s). This matter has not been resolved to my satisfaction.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]