Kohl's Corporation

We apologize for the inconvenience and frustration the customer experienced when attempting to place an order on Kohls.com. Can the customer confirm if a order was submitted, since we are unable to locate it one our end. The issue may have caused by several users placing their orders during the...

last few minutes of our promo mainly the reason why we encourage our customers to make use of our 1 day promos as early as possible to avoid such difficulties in placing orders. As a courtesy, we can adjust the customer's order.

We have processed a credit for the total shipping cost back to the customer Discover card ending in [redacted]. We advise the customer to allow 5-7 business days for the credit to appear. We apologize for any additional disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.] This is acceptable providing I will receive the applied amounts.  As of today 01/03/17 I have not yet received.  I'm not trusting that Kohl's will honor this remedy.  I will have to say I have never made a purchase from a business that I did not receive the product and was not able to receive a refund.  I have always been prideful of my shopping, I would here of these horror stories.  I will no longer shop Kohl's for Christmas gifts in the future.  I would also like a contact name and number should I not receive the refund.  I have been told I would receive the refund several times.  thank you 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate that Kohls is now standing behind the product they sent. I wish it had not come to this, but I understand that Kohls had there hands tied a bit as well. I do know that this could have been handled in a better manor before this level of escalation came up, but it shows true integrity that they did take the balance of the futon mattress off of my card. Thank you Kohls for taking my complaint to heart and standing by your policies and grantees. I will be a returning customer again.
Regards,
[redacted]

Upon review, it appears our customer needs to contact our fraud department directly to discuss in further detail for their cancelled order. Please have the customer contact our fraud department, at ###-###-####.

We apologize for the inconvenience our customer has experienced. A $47.06 return has been processed today for order [redacted].

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It did however take too long to issue the refund from the date of the lost package.  Thank you for finally taking care of this issue.
Regards,
[redacted]

The image of the sign specifies which items are on sale for a discounted price or would receive an additional discount. The item the customer is looking to purchase was not included in the sale price per the direction of our store associates. Unfortunately, we are unable to honor the sale price...

for this item or compensation for such concern.

Our customer is working directly with our store manager in regards to addressing their concern. At this time, we consider this matter closed.

We stand behind our previous statement. We are unable to reimburse her overdraft fees.

We are unable to release our telephone records at this time. We have mailed a $40 gift card to the customer. Please allow 10-14 business days to receive it. We apologize for any inconveniences.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records indicate a refund has been processed for the original order and a replacement order has been placed. We are happy to send a $40 gift card for the loss of her Kohl's Cash due to this error. Please 10-14 business days for you to receive the gift card. We apologize for any inconveniences.

Can a receipt for both purchase and return be provided, so we can research our customer's inquiry a bit further on our end.

We have applied an additional credit in the amount of $8.95 to our customers Kohl's Charge. Please advise our customer to allow 3-5 business days for it to post.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it...

before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Even though, they did not notify me personally. I found out that they found the charges. The charges were being incorrectly made by Kohl's and were charging my checking account instead of my sister's for her credit card payments. It was definitely a mistake by Kohl's and they are in the process of fixing the problem. I no longer wish to pursue them through the Revdex.com. Thank you!
Regards,
 
[redacted]

We received the customer's concern through a different channel and have addressed them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your...

reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have verified the following information and have verified Kohl's Cash was emailed to our customer to the following email [redacted] One was issued in the amount of $27.78 on January 05, 2017. The 2nd Kohl's Cash was issued on December 23, 2016 for $7.41 to the same email. Both of these Kohl's Cash have been used. A full refund was issued for both items. At this time, we consider this matter closed.