Kohl's Corporation

Upon review, we are unable to locate return details for the item under her name with our Corporate Refund Department. We advise her to reply with the information listed on the her return receipt starting with the date, including the time, so that we can research further.

Our customer is working directly with our store manager in regards to addressing their concern. At this time, we consider this matter closed.

Our records indicate our customer made an online bank payment for the amount of $100.00 to their closed account ending in [redacted] on August 26, 2014. Our customer contacted us on September 4, 2014, and advised of the payment they made to their closed account and requested that we transfer the...

payment to their open account ending in [redacted] which was done on September 12, 2014. In addition, a $35.00 late fee was waived on the same date. There is no record of a $50.00 payment made to the account ending in [redacted], nor is there any record on either account of the customer stating she made a $50.00 payment to the account ending in [redacted]. Our customer would need to provide proof of the $50.00 payment since there is no record of this payment. 
Since the $100.00 payment that our customer made to their closed account was made within the required due date listed on the open account we made the business decision to submit a request to the Consumer Reporting Agencies (CRAs) to remove the late payment information reported for September 2014 from our customer's credit file. A confirmation letter will be mailed to our customer. We advise our customer to allow 60 to90 days for the CRAs to update their records. In the interim, our customer may utlize a copy of the letter that will arrive shortly.

In regards to order #[redacted],  Please let our customer
know we apologize for the inconvenience this has caused her. We processed a refund
for the customer, so she will be receiving a credit of $14.99 to her Visa
ending in 4667 in an average of seven days, for the merchandise which was...

inadvertently
sent to her old address. Additionally, new Kohl's Cash in the amount of $50.00
was emailed to her to use on her replacement order. 
As an invitation to shop with us again, we will be mailing out two 30% off
coupons to use on her future orders. If the customer wishes to replace the
order, which was sent to her old address, she will have to place the order
again.

The charges on your charge card were authorizations that
went to your charge card company when you hit "Place Order"; a
customer's funds will be held for each attempted Kohls.com order, until we are
able to systematically verify the order status. Your credit card company holds
these funds;...

however, these authorizations will drop automatically within
several business days.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] I am aware that Kohl's covers themselves legally by including statements on the back of coupons.  However, Kohl's misleads customers by telling them they will receive rewards for using Kohl's credit cards.  After the rewards are earned, the customer then is informed through the use of a disclaimer on the coupon that they will not receive the full amount of the reward because of the way the coupon will be applied to a purchase.  The only way the customer would receive the full amount promised is if they purchase an item at the "regular" price.  Based on existing lawsuits against Kohl's it is debatable that there is any such thing as a "regular" price at Kohl's.  Therefore, Kohl's knows full well that the customer will not receive the reward amount promised.  A $5 reward is not going to result in $5 to the customer, but will be reduced due to the coupon being applied prior to the discount.I have asked Kohl's to explain how they justify treating customers in this way.  Legal or not, this is akin to saying that I can take money from a guy I meet on the street as long as I tell him I intend to do so.  How do they justify this?  Legal doesn't necessarily mean right.  Has it ever occurred to Kohl's management that people may appreciate a merchant who will be honest with people rather than trying to dupe them out of every nickel they can?

Our records
show a return was processed for Kohls.com order number # [redacted] on 09/23/15.
We advise the customer to allow 7-10 business days to receive this. We
apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I requested a credit to my account and an apology for the inconvenience.  The original order was placed on May 18.  The company was notified on June 3.   It took nearly four months to resolve the issue.    Had I not complained publicly, the credit still would have not been posted to my account.  There should have been  better customer service.
Regards,
[redacted]

We have processed a return for the damaged item from Kohls.com order #[redacted] on 01/16/16, back to the customer's Discover card ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. Additionally, we advise the customer to attach the receipt for the return...

costs for reimbursement. We apologize for any inconvenience.

We have verified the following information and have verified Kohl's Cash was emailed to our customer to the following email [redacted] One was issued in the amount of $27.78 on January 05, 2017. The 2nd Kohl's Cash was issued on December 23, 2016 for $7.41 to the same email. Both of these Kohl's Cash have been used. A full refund was issued for both items. At this time, we consider this matter closed.

We apologize for the inconvenience and frustration the customer experienced when attempting to place an order on Kohls.com. Can the customer confirm if a order was submitted, since we are unable to locate it one our end. The issue may have caused by several users placing their orders during the...

last few minutes of our promo mainly the reason why we encourage our customers to make use of our 1 day promos as early as possible to avoid such difficulties in placing orders. As a courtesy, we can adjust the customer's order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have almost $300 with kohls in the form of gift card. Kohls swallowed them without refunding me any penny. I called every phone number that I can call, including the fraud protection number that kohls mentioned in the last response, and spent more than an hour for each call during the past half year. At the end, kohls doesn't take care of this matter and claim the matter is ended. How ridiculous and no responsibility at all!
Regards,
[redacted]

Upon review of the order [redacted], we are currently working with our Fulfillment Center to locate the returned items. Once we locate the items, we will process a return back to the form of tender used. We apologize for any inconvenience.

Can a receipt for both purchase and return be provided, so we can research our customer's inquiry a bit further on our end.

We apologize for the inconvenience our customer has experienced.  As of today, a refund for the amount of $10.18 has been processed for the pajamas. This adjustment will show on the customer's bank statement. The customer may donate or dispose of the item as they see fit. In addition, an order...

was submitted today for the same item (John Deere 'Live, Love, Farm' Pajama Set) in a size 5 free of charge to the customer.  This item should arrive within six days.

Upon review, it appears our customer needs to contact our fraud department directly to discuss in further detail for their cancelled order. Please have the customer contact our fraud department, at ###-###-####.

We apologize that our customer’s item was not included in
her shipment. I can confirm  the customer’s
refund was processed on 03/29/2016 for $42.39 onto her Visa Card ending in
9935.

The image of the sign specifies which items are on sale for a discounted price or would receive an additional discount. The item the customer is looking to purchase was not included in the sale price per the direction of our store associates. Unfortunately, we are unable to honor the sale price...

for this item or compensation for such concern.

We stand behind our previous statement. We are unable to reimburse her overdraft fees.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  It did however take too long to issue the refund from the date of the lost package.  Thank you for finally taking care of this issue.
Regards,
[redacted]