Kohl's Corporation

I do understand that there was a mistake made by Kohls.  They had three opportunities to fix it but no one wanted to take the extra step to see why it was happening.  I was very much inconvenienced and I want the complaint to stand.  Not a happy customer.

On Thu, Aug 7, 2014 at 10:09 AM, [redacted] wrote:
RE:  Complaint #[redacted]
This matter has been resolved to my satisfaction.
[redacted]

We have processed a return for Kohls.com order #4511470012 on 01/22/16. We advise our customer to allow 5-7 business days for the credit to appear. We advise the customer to update the shipping address on their shopping profile before placing future orders. Additionally., the customer's feedback...

will be forwarded to the appropriate channels for internal review.

We apologize for the inconvenience the customer experienced
with Order 2093251842. Unfortunately, we no longer have the jacket in stock. We
did process a return in the amount of $41.02 to the customer's MasterCard
ending in 1424. If you wish to reorder when it becomes available, we will be
more...

than happy to honor free shipping and a 30% discount (exclusions may
apply).

We apologize for the customer’s
difficulty with receiving her Kohl’s Virtual Gift Card. We have zeroed out the
gift card ending in 6984 from order 4955089963 and have credited
$50 back to our customer’s Kohl’s Charge Account. This credit will reflect in
72 business hours.

The check was mailed to the customer however the...

apartment number was missing from the address. We attempted to contact the customer on 01/20/15 to advise of this however we did not reach her. We have mailed the check back to the customer. Again, please allow 7-10 business days to receive it. We apologize for any inconveniences this may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  That being said, this credit was finally provided by a team I was connected with after having to post a negative comment on their Facebook page.  Three phone calls, a very long email thread, and this complaint did nothing to resolve my issue.  They have still lost a customer over this. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for doing the right thing.
Regards,
 
[redacted]

On Tue, Jan 12, 2016 at 9:29 AM, [redacted] wrote:Dear Mr. [redacted],Thank you for contacting me and helping me on this quest with Kohls.  I guess they finally saw I wasn't giving up and did credit my card the money in question.  I'm retired and have the time to take them on.  I wonder how many times people let things like this go because they don't have the time to fight.The problem has been solved as of now and hopefully, permanently.  It should not have taken them so long or to show both of us the disrespect they did in doing so.Thank you again.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
$20 Kohl's cash that I had earned was used on second order of $60.71 which was not received as well. So in return I will only get credited $60.71 loosing Kohl's cash of &20? Order placed on June 26th was not used with $20 Kohl's cash. 
Regards,
[redacted]

We will be more than happy to research our customers concern. Can the customer please confirm the items missing from the order so we can look into the missing items.

We stand behind the previous statements we have advised the customer. We consider this matter closed.

We would like to thank you
for contacting Kohl's Department Stores.We regret to learn that the Playstation
4 was not available when you visited our store. We make every effort to ensure
that we have enough merchandise to meet the needs of our customers. However, on
occasion, an item may...

out-sell our expectations or we may not receive the
anticipated stock amounts from our vendors. In addition, please be advised that
the selection of merchandise may vary by store. Some merchandise may not be
available at every store and merchandise or promotional offers available online
at Kohls.com may vary from those offered in Kohl’s stores. In the case of our
recent Black Friday ad, we included a disclaimer stating that merchandise
specials were available while supplies last. Our products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availability. This information is stated on the back of our sales
flyers.

Upon review of order [redacted], the customer was refunded for the difference in the amount she did not receive. On orders [redacted] and [redacted], the items that were returned were refunded properly as the customer used a promotional discount with the orders which reduces the amount of the...

refund per our policy.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 ill look for giftcard in mail

Our records show a return for Kohls.com order #[redacted] was processed on 01/08/16. The return was processed with $64.17 back to the customer's VISA ending in [redacted], while the portion used with Kohl's Cash was processed to a Kohl's Merchandise Credit. If you are making a return or price adjustment...

on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via USPS.

We are sorry to hear about the customer’s disheartening situation regarding Order 5008876800. Upon review of his order, it appears we have already scheduled a UPS pick up ( Tracking # 1Z76A26E2695863798) for Order 5008876800. I did process a full refund for our customer’s order today. The...

amount of $13.61 will be applied to the VISA ending in 6709 and I will be mailing out a Kohl’s Merchandise Credit for $20.00, since it was initially a split tender. We apologize for the inconvenience this may have caused the customer.

We have contacted our customer directly and have agreed to send him a $25.00 Kohl's Gift Card as a courtesy, along with a couple of 30% coupons. This has resolved our customer's inquiry.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records show a return for SKU [redacted] from Kohls.com order #[redacted] was processed on 01/12/16. Our records also show a return for Kohls.com order #[redacted] was processed on 02/01/16.Additionally, we apologize that the product was previously inaccurately listed. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, and availability and product descriptions) at any time without notice. This is information is listed on Kohls.com. We apologize for any additional disappointment.