Kohl's Corporation

We advise the customer to place a new order and we will honor the 30% off discount as well as $20.00 in Kohl's Cash on the order. This offer can not be combined with any other percent-off or dollar off-discount. Simply reply to with the new order number so that we can make the necessary adjustments.

Our records indicate the email
address of [email protected] is
not subscribed to marketing emails.  To subscribe to marketing emails
the customer needs to visit this page and subscribe: http://www.kohls.com/homepage/sale_alert_signup.jsp

Revdex.com:  Purchase was made online, and if you had the decency to return a call or email you...

would already know this. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

At this time we are able to confirm the
credit has posted to the customer's Kohl's Charge account. We advise the
customer to check their account or their next statement to confirm the update.

We are more than happy to research the customer claims, but at this time they have failed to provide any transaction details. We advise the customer to reply with a copy of their receipt for further research.

On Tue, Jan 12, 2016 at 9:29 AM, [redacted] wrote:Dear Mr. [redacted],Thank you for contacting me and helping me on this quest with Kohls.  I guess they finally saw I wasn't giving up and did credit my card the money in question.  I'm retired and have the time to take them on.  I wonder how many times people let things like this go because they don't have the time to fight.The problem has been solved as of now and hopefully, permanently.  It should not have taken them so long or to show both of us the disrespect they did in doing so.Thank you again.Sincerely,[redacted]

We apologize for the inconvenient and disheartening situation regarding the customer's Kohls.com order. Also, we regret the customer received the misinformation that her Kohls.com order was able to be reshipped. We have processed a return on 02/09/16, back to the customer's VISA ending in [redacted]. We...

advise our customer to allow 7-10 business days to receive this. Additionally, the customer's feedback has been shared with our E-Commerce Executive Department to ensure that our best practices are executed. We apologize for any disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]
 
 ill look for giftcard in mail

Upon review, due to the issue being related to a lost kohls.com order, we are only able to honor the earned Kohl's Cash and 30% off a new order placed. We are unable to send a physical 30% off coupon or Kohl's Cash.

We would like to thank you
for contacting Kohl's Department Stores.We regret to learn that the Playstation
4 was not available when you visited our store. We make every effort to ensure
that we have enough merchandise to meet the needs of our customers. However, on
occasion, an item may...

out-sell our expectations or we may not receive the
anticipated stock amounts from our vendors. In addition, please be advised that
the selection of merchandise may vary by store. Some merchandise may not be
available at every store and merchandise or promotional offers available online
at Kohls.com may vary from those offered in Kohl’s stores. In the case of our
recent Black Friday ad, we included a disclaimer stating that merchandise
specials were available while supplies last. Our products are placed in our
advertisements in order to alert our customers of the sale price of that item,
based on availability. This information is stated on the back of our sales
flyers.

I do understand that there was a mistake made by Kohls.  They had three opportunities to fix it but no one wanted to take the extra step to see why it was happening.  I was very much inconvenienced and I want the complaint to stand.  Not a happy customer.

We advise the customer to reach out to our Corporate Refund department directly for assistance. They can be reached at ###-###-####. We apologize for any inconveniences.

We apologize for the customer’s
difficulty with receiving her Kohl’s Virtual Gift Card. We have zeroed out the
gift card ending in 6984 from order 4955089963 and have credited
$50 back to our customer’s Kohl’s Charge Account. This credit will reflect in
72 business hours.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The check was mailed to the customer however the...

apartment number was missing from the address. We attempted to contact the customer on 01/20/15 to advise of this however we did not reach her. We have mailed the check back to the customer. Again, please allow 7-10 business days to receive it. We apologize for any inconveniences this may have caused.

We stand behind the previous statements we have advised the customer. We consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID 11884001, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
from my iPhoneHere are the photos you requested the message never went thru to your company on the website for some reason.Sincerely,Stephanie K[redacted]
[redacted]
Regards,
Stephanie K[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for doing the right thing.
Regards,
 
[redacted]

Upon review we are able
to confirm that we have forwarded the customer’s information to our Marketing
Department to ensure she is updated on our master list. We...

advise that it may
take 3-4 months for this update. In the meantime we will send 3 coupons to the
customer’s home address. We apologize for the inconvenience.

We apologize for the inconvenience the customer experienced
with Order 2093251842. Unfortunately, we no longer have the jacket in stock. We
did process a return in the amount of $41.02 to the customer's MasterCard
ending in 1424. If you wish to reorder when it becomes available, we will be
more...

than happy to honor free shipping and a 30% discount (exclusions may
apply).