Kohl's Corporation

Our records show a return for SKU [redacted] from Kohls.com order #[redacted] was processed on 01/12/16. Our records also show a return for Kohls.com order #[redacted] was processed on 02/01/16.Additionally, we apologize that the product was previously inaccurately listed. Kohl's reserves the right to correct any errors, inaccuracies or omissions and to change or update information (including, without limitation, information related to text, pricing, and availability and product descriptions) at any time without notice. This is information is listed on Kohls.com. We apologize for any additional disappointment.

We have verified that we did handle our customer's return accordingly. Our customer was emailed three Kohl's Cash in the following amounts:$8.82- 225050171506505$16.28- 225052987042541$4.90- 225050795114602Which is $30.00 all together.  Also, our customer was provided credit in the amount of...

$26.72. The customer has been reimbursed in full.

Our records indicate she enrolled in e-statements on November 20, 2014. We advise her to allow 7-10 business days to receive the $10 coupon via e-mail. If she has not received the coupon after this time-frame we advise her to contact our Customer Service Department.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11756980, and find that this resolution is partially satisfactory to me.  I will review and check if correct credit will be reflected on my account.  Still they also need to refund me 25.00 shipping charge for the item that was never sent or delivered by them. 
Regards,
Carlos V[redacted]

We have contacted our customer directly and have agreed to send him a $25.00 Kohl's Gift Card as a courtesy, along with a couple of 30% coupons. This has resolved our customer's inquiry.

We apologize for our customers inconvenience due to the missing item.  While we are glad the item was reordered, we regret to learn it has yet to be credited. Please know, we processed a credit for our customer in the amount of $128.24 back to his Kohl's Charge ending in 1915. He will see this...

credit in an average of seven days. Please also let our customer know, this is the amount that was paid for the item when he originally purchasedit on order #5*0032585.

Upon review, our records do not indicate a promise of a $40.00 e-gift card due the error with the customer's purchased gift card. However we are offering to apply $40 to a future order placed online. The customer will need to reply with the new order number to make the necessary adjustment.

We have established communication with our customer via email and will continue to work directly with our customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Spoke to [redacted] and she explained they didn't even have all my items as being returned #1 and Kohls is sending me gift cards in 8 and 10 increments how can anyone shop like that make one lump credit and give the customer the credit . I returned these items on the 29th Kohls received them on the 5th of October . We are now at Nov 11 and I have 2 credits which I just got the other day. It is way past the money now its more of the principle and how much I had to go through. I put out money I did not have extra to spend under the assumption I was going to get refunded. So I  just emailed [redacted] and let her know that I will not be needing the merchandise credit. I will not be shopping at Kohls anymore. My mother and sister and I'm sure many of there friends have accounts with Kohls and I will be sure to pass this horrible experience on. Please provide me a return address to where I should ship back the cards to . I was in the process of getting ready to leave when I spoke to [redacted] today so I couldn't get into much detail. I just find it very insulting that someone told me to order and reply with a order num and now [redacted] is stating that it doesn't say to "replace the whole order and a credit would be issued for everything". I get that the email doesn't state" get  refund for your full order" in those exact terms but it was pretty clear to me that I was to place and order provide a order number and then I would be refunded. Any other person would have interpreted it in the same as i did as well. I also got to thinking that this has been going on since Sept and I have getting nothing but 7-10 days timeframe and the runaround back and forth and nothing for my inconveniences. Not even my kohls cash back. The least you could have done was issued those. And it makes no sense how I get credit in increments when they were all returned at the same time at the same location. Is someone really supposed to wait over 1 month to get a credit back? How logical does that seem?
Regards,
[redacted]

Please advise our customer we processed a refund to his MasterCard in the amount of $10.95 for the difference in the return amount. We apologize to the customer for the error, and assure this was isolated and will not happen again.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Although Kohls replied they have mailed 3 gift cards, and asks me to wait 7-10 business to receive, I will not close this case until the promised gift cards are all received.]
Regards,
[redacted]

As stated in the previous communications with the customer, the correct refund amounts were given to the customer. We stand behind our previous statements and consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Amber [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The payment is my money, can not be held by anybody else.just want refund.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We received the customer's complaint from a different channel and have advised him the late fee has been waived and is reflected on his account. We apologize for any inconvenience.

Dear Kohl's
Thank you for the offer. I would love to process the new order, but you have $750 pending on my Kohl's card due to the cacnelled orders, and my limit is only $500. If you can release the pending auth's then I can move forward.  Furthermore, can I have a coupon code for the 30% off that you offered?
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with online Order 798936096. We have confirmed a credit in the amount of $16.57 has been applied to the Visa ending in 3795 on March 21, 2017. Please advise our customer to allow 7-10 business days for it to reflect.

We have processed a return for Kohls.com order #4511470012 on 01/22/16. We advise our customer to allow 5-7 business days for the credit to appear. We advise the customer to update the shipping address on their shopping profile before placing future orders. Additionally., the customer's feedback...

will be forwarded to the appropriate channels for internal review.

We will be happy to research our customer's concern, but more information is needed. • Can the customer confirm what tenders he was using and discounts, as well as the merchandise purchased.