Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  That being said, this credit was finally provided by a team I was connected with after having to post a negative comment on their Facebook page.  Three phone calls, a very long email thread, and this complaint did nothing to resolve my issue.  They have still lost a customer over this. 
Regards,
[redacted]

We will be more than happy to research our customers concern. Can the customer please confirm the items missing from the order so we can look into the missing items.

We have agreed to mail our customer's recipient the $40.00 gift card originally ordered in November. Since this is being processed manually by our fulfillment center, please advise our customer to allow 5-7 business days.

Revdex.com:
I have reviewed the response made...

by the business in reference to complaint ID 11899589, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My order was sent to an unknown person, which includes my name, address, and credit card information.  Kohl's has refunded my credit card, but has not responded to my request to provide credit monitoring service for 3 years.  I requested this in my original Revdex.com complaint as well, and there is no mention of it in Kohl's response.  I do not know who received my package, or what that person intends to do with my personal information.  Kohl's should be doing something in efforts to protect me from identity theft as my personal information is now in the hands of someone else.
Regards,
Genoveva D[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 01/08/16. The return was processed with $64.17 back to the customer's VISA ending in [redacted], while the portion used with Kohl's Cash was processed to a Kohl's Merchandise Credit. If you are making a return or price adjustment...

on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. We advise our customer to allow 10-14 business days to receive this via USPS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They don't answer any of my questions. I sent various emails to their support team, but they couldn't resolve my issue and I never had an access to their page. I don't think they provide any new information here 
Regards,
[redacted]

Upon review of our customer's concern, it appears we did process a full
return for our customer's online Order [redacted]. It shows on our end a check
was requested to be sent on December 06, 2016 in the amount of $1,173.36.

We apologize for the inconvenience our customer experienced with Order
6192712807. We have processed a refund in the amount of $86.46 to the Visa
ending in 1271. We are also mailing out a $40.00 gift card.  This will include
the $20.00 for the Kohl's Cash used on the order and an...

additional $20.00 for
the Kohl's Cash earned on the order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
$20 Kohl's cash that I had earned was used on second order of $60.71 which was not received as well. So in return I will only get credited $60.71 loosing Kohl's cash of &20? Order placed on June 26th was not used with $20 Kohl's cash. 
Regards,
[redacted]

On Thu, Aug 7, 2014 at 10:09 AM, [redacted] wrote:
RE:  Complaint #[redacted]
This matter has been resolved to my satisfaction.
[redacted]

Our customer has reached out to us via a different channel. It shows a refund was processed on February 17, 2017 in the amount of $293.76 to the Master Card ending in 2540. Please advise our customer to allow 7-10 business days for it to appear.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
At this point, I don't want anything from them anymore. Just to admit they were wrong in this situation. It is their "practice" to contact via email or phone call, yet use the less personal and efficient of the 2 and give an unrealistic time frame for customer response. Seems another of their "practices" is to disregard and disrespect customer loyalty and concerns. It is clear from their last response that they no longer hold any interest in mine so I will think twice before making Kohl's my first (or any) choice in the future.

We have credited the $45.00 directly to the customer's account. We advise the customer to allow 24-72 hours for the credit to appear. We apologize for any additional disappointment.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They took care of it after I threatened them with a Revdex.com complaint.
Regards,
[redacted]

We are sorry to hear about the customer’s disheartening situation regarding Order 5008876800. Upon review of his order, it appears we have already scheduled a UPS pick up ( Tracking # 1Z76A26E2695863798) for Order 5008876800. I did process a full refund for our customer’s order today. The...

amount of $13.61 will be applied to the VISA ending in 6709 and I will be mailing out a Kohl’s Merchandise Credit for $20.00, since it was initially a split tender. We apologize for the inconvenience this may have caused the customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  This is the exact same thing they have promised for the past 3 months and have not delivered on.  I would rather have the $34.14 refunded to my credit card so I am not forced to do business with Kohl's Corporation again to get my daughter's $34.14 Crhistmas present amount back.  If Kohl's Corporation follows through on this promise I will consider this matter closed.  I will reject Kohl's offer until such time as I receive the refund to my Mastercard and the giftcard in the mail.  Please check back with me on March 31, 2017, to see if this matter is resolved.
Regards,
[redacted]

Unfortunately, due to the age
of order...

#2836656549, we are unable to retrieve it in our systems. We are happy
to assist our customer, and credit the her accordingly, if she attaches the
original copy of her receipt showing the item name and price paid.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:The company has agreed to send me a replacement Kohl's cash to compensate my loss. However, I have not received it yet. If I do not receive it in a reasonable time, I will let the Revdex.com know.
complaint ID 11906031
Regards,
Joseph P[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 01/16/16, back to the customer's VISA ending in [redacted]. We advise the customer to allow 5-7 business days for the credit to appear. We apologize for any inconvenience.