Kohl's Corporation

We apologize for the inconvenience. We have notified the [redacted] and [redacted] of this concern and this will be reviewed internally.

We
apologize for the inconvenience our customer experienced upon receiving her
Kohls.com package. In order for us to determine a discount for her item, we are
requesting the customer attach photos with her complaint so we may review
further.

The customer's concerns have been forwarded to the proper channels. We apologize for any additional disappointment.

We are unable to comply with the request for a refund. The customer is required to dispute the transaction with their financial institution directly.

We regret part of the customer's order arrived damaged. We
have processed a return for the damaged items on 02/18/16, back to a [redacted]'s
Merchandise Credit. We advise our customer to allow 10-14 business days to
receive this via USPS. Regrettably, due to security purposes we are unable to
comply...

with the customer's request to place a new [redacted]s.com order on his
behalf.
Additionally, if the customer has already used his [redacted]’s
Cash coupon earned from the order, the amount of the [redacted]’s Cash will be
deducted from the customer's return amount. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I had to call 5 different times and each time the response was terrible. In other words the Supervisor told me I had no choice but to wait. I am now 15 days in and no refund.. I cannot believe how terrible their customer service people are. I was told 3 times I would see a refund and that I would receive an email confirming this. I finally got an email late yesterday. The people that I had spoken with didn't seem to take my issue seriously. Not their money I suppose. They take it out quickly but they sure drag their feet putting it back. I have never ever dealt with such horrible service. By the time this is resolved (if it is) It will be a month. You tell me if that is fair?
Regards,
[redacted]

The first order I didnt know it had changed the address until I saw it had been delivered but I didnt see it thats when I realized it had changed the address. Ive called serevel time and been told different thing the first gal even noted for whatever reason it defaulted back to old address. My addres has been chnage and old address no where on file. Ive made orders since then and no trouble then out of the blue it happened again I had only noticed because I placed the same order twice but after processing the second I noticed the total was different went back to other order and some how my old address was on it so the tax made it different amount. This time I call immediately and the rep had no clue how my old address was in there. Had it happened once I may not have thought more about it but now it has happened a second time as well. Luckily some how I did get refunsed the second order. However im still out over $100 for something that randomly happened and happened again.

Our records show we received the customer's complaint through another channel, and their concerns have been addressed.

We regret to learn that the advertised item was not available. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. Additionally, there may be instances where customer demand exceeds our inventory. We apologize for any additional disappointment.

We have processed a credit for $49.27 on 01/21/16, back to the Master Card ending [redacted] as a courtesy to the customer. We advise our customer to allow 10-14 business days for the credit to appear. We...

are unable to accommodate the customer's request for the desired merchandise. We do not submit Kohls.com orders on the customer's behalf through the Revdex.com for security purposes. If the customer would like to place a new order, we advise they contact us at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have finally received my refund, though much later than Kohl's said I would receive it.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter is resolved, though with more trouble and time than it should ever have taken.
Regards,
[redacted]

We are able to confirm that a return for the incorrect merchandise from Kohls.com order #[redacted] was refunded in 10/17/15. Our records also indicate Kohls.com order number #[redacted] was delivered 10/17/15. This item was directly shipped from the vendor and not a Kohl's warehouse. We will...

forward the feedback regarding the customer's recent experience.  We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never receive any gift card that they said they sent out! Also I never received any email saying that the order was cancelled. I only received the email saying the order was shipped out. Please send out the order as in that order, or please DO return gift cards to me. If you refund gift card to me, please make sure refund me the whole amount that I paid! 
Regards,
[redacted]

On Tue, 15 Dec at 9:25 AM , [redacted] wrote:When will and how will I receive my $150.00 Kohl's Cash?  I haven't heard back from the Revdex.com or Kohl's in regards to this.Thank you,[redacted]

We regret the customer lost the Kohl's Cash used for Kohls.com order #[redacted], due to the order being canceled. As a gesture of goodwill we will send the customer a gift card for the applicable amount used on Kohls.com order [redacted]. We advise the customer to allow 10-14 business days to...

receive this via USPS. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have contacted the customer directly and apologized for the inconvenience that occurred at the store. We have agreed to mail out coupons and a $25.00 gift card to the address provided.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] This does not resolve the matter. Per my complaint, there were two orders that were returned and I have only received the refund for order # #6733193354 as they state in their response. I am still waiting for my refund on order # 6782821479 which was returned to Kohl's on 12/8 per UPS tracking # 1Z76A26E2690989902.
Regards,
[redacted]

We apologize for the inconvenience and frustration our customer experienced with her recent Kohls.com return.  The Kohl's Cash ending in 3777 still has the balance of $85.89 on there which she can use up to March 12, 2017. We will research the other 3 Kohl's Cash which reflect no balance....

 Once we research her inquiry, we will be happy to follow up with our customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]