Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I did not save the sale paper because I was assured twice that I would receive the credit to my account.  My second call was to a supervisor.  I would like to know if anyone made any form of notation or recording of my calls. If Kohls fails to assist me without the sale paper there is nothing I can do but stop shopping there and let everyone I know on social media what a bad experience I had with their customer NON service. 
Regards,
[redacted]

Upon review of her Kohl's Charge account, our records indicate only a payment of $25.00 made on 09/20/14. We have not received a payment for the August statement. If a payment was made online through her My Kohl's Charge account, a payment confirmation e-mail would have been e-mailed to her. After...

review of the fax received, it shows a $25.00 debit however it does not indicate it was done by Kohl's. In addition, the fax shows it was done at the store not online.  We advise her to attach a copy of her bank statement indicating the debit was done by Kohl's or copy of the confirmation e-mail to confirm payment debited from her bank account in order to research issue further.

Upon review of our customers Order 5817239127, it shows the order was placed for color sandstone. If our customer has a order confirmation showing the color dove, we are requesting the customer attach it. We see no error on Kohl's end.

We ask the customer to reply with the sku/UPC numbers or order numbers of the duplicate items so that we can schedule a UPS pick-up for the items. Once we have this information and the pick-up request is scheduled, an immediate refund will be processed.

We apologize about the inconvenience our customer experienced due to Order 7041956097. We are more than happy to send out our customer a $45.00 gift card  for the original order in which he would have earned Kohl's Cash. The promotion was $15.00 for every $50.00 spent. If the customer agrees,...

please have him respond and confirm his mailing address.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Yes, I received an email from Kohl's, stating they had credited my account for $50+. However, they have not addressed the issue of the interest and non payment fees my Kohl's credit card accrued, due to their dragging their feet on this matter. Had they taken care of this matter in a timely manner, (not taking almost 3 months to credit my account)...none of these fees would have occurred. Trust me, like Kohl's, I want to close the book on this matter..and as soon as they do the right thing and cancel the fees, on my credit card, due to their mishandling of the matter. I will gladly, be done with Kohl's FOREVER. I will never do business with them again.  They do not value me as a customer, so I will not spend my hard earned money with them. Oh, and  to expose there tactics, the refund they are referring to in this letter, is for merchandise I returned to a Kohl's store...not three lost package, I never received...but the headache isn't worth it....almost 3 months of this foolishness. I have never encountered such pathetic customer service. I just want those fees taken care of, and they can be done with me...as my family friends, and myself are with them. Ps....it's really hilarious, I keep saying I don't want a rebate or Kohl's cash...and they continue to bring it up. It just shows they don't even care enough about there customers to actually deal with the matter...Pathetic. I did not create this situation
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Linda [redacted]

Upon review of order [redacted], we can confirm a credit in the amount of $11.99 has been applied back to the form of tender used for the cancelled item. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,...

yours could be sooner or later. We apologize for any inconvenience.

[A default letter is provided here which indicates...

your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandise. We regret to learn that we have disappointed the customer. In accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with...

their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with their purchases. When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

After further research we are able to confirm that regrettably the original return for Kohls.com order #[redacted] was erroneously voided. We have processed a new credit to the customer's account on 11/19/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s...

Charge account. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have researched the customer's concerns related to
Kohls.com order #4751348885. Our records show the customer was only charged
$26.13 to her Master Card ending in 8408. At this time we advise the customer
to provide an official February and March bank statement for further
review.

We apologize for the confusion regarding the shipping address. The customer placed Order 3425561064 on May 06,2016. It does ask the customer to confirm the shipping address twice. Once when the shipping address is selected and prior to submitting the order. The website clearly specifies there is a...

30 minute window for cancellations. Unfortunately, the customer would still be responsible for the package.We may be able to make the following changes within 30 minutes* from when you placed your order: Cancel your order Decrease the quantity of an item Remove an itemApply a valid promo code**

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
If they had it in stock, then why didn't they ship it in the first place? Or in the second place?  I am continuing to be the victim of Kohl's unwillingness to do the right thing and to have sent the right item.  In short, in my communications with them before the Revdex.com and now with the Revdex.com they have been not been the least contrite and have offered no reasonable solution to this problem.  A good company would have gone out of their way to have made the customer feel wanted and respected.  Especially if they looked at their records, someone who was a good customer of their's until this point.I renew my plea of this complaint for them to own up for this mistake. Now since the item that was allegedly in stock is out of stock, I ask for compensation for the turmoil that they have put me through.  I thoroughly and emphatically reject their response to this issue.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The attached photo's clearly proves/shows that I earned $110 with my purchase. If this is a system error, they should still honor it because that is the very reason I made the purchase. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However note that the policy in the Kohl's website is most misleading and not complete.
Regards,
[redacted]

Appears our customer has reached out to us regarding Order
5563714850, through a different channel. It appears the order has been refunded
in full due to the customer not receiving it. We apologize for any
inconvenience this may have caused.

I called 8555645704 and was told no one could help me that they are not a complaint department. So still no one will talk to me about my complaint nor does anyone talk to me. All along I have asked for corporate to talk to me so they can see what I went through and over a dozen of their Kohls.com employees lied to me and caused me not to have my ring on my wedding day. All I want is to talk to someone high up in the corporation so no one else goes through what I went through

The charges on the charge card were authorizations that went to the customer's charge card company when they hit "Place Order"; a customer's funds will be held for each attempted Kohls.com order, until we are able to systematically verify the order status. The customer's credit card company holds...

these funds; however, these authorizations will drop automatically within several business days.Additionally, the customer was provided her options in regards to the duplicated order. The customer has been advised that she may return the merchandise to her local store, or we can schedule a UPS pick-up for a refund. We apologize fro any inconvenience.