Kohl's Corporation

Upon review of her Kohl's Charge account, a payment was made on 05/22/14 in the amount of $110.54 however the due date is the 21st of each month. Per our Cardmember Agreement, a late fee will be assessed if a payment is not made by the due date. In addition, an interest charge is assessed if the...

full balance is not paid by the cycle date. Two interest charges in the amount of $1.00 each was assessed to her account as there was a balance of $25.00 due to the assessment of the late fee. The late fee has been waived as a courtesy, unfortunately, as this was not a Kohl's error, the interest charges were not waived. As a courtesy, we have taken the necessary steps to update your credit profile to reflect as current with zero delinquencies. Please keep in mind that it may take up to 60 days for this information to reflect on your credit profile. A letter has been mailed to you and may be used as evidence of the correction in process, in the interim.

We apologize for the inconvenience. We have notified the [redacted] and [redacted] of this concern and this will be reviewed internally.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The attached photo's clearly proves/shows that I earned $110 with my purchase. If this is a system error, they should still honor it because that is the very reason I made the purchase. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I received my corrected order today. Thank you for your help. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I never receive any gift card that they said they sent out! Also I never received any email saying that the order was cancelled. I only received the email saying the order was shipped out. Please send out the order as in that order, or please DO return gift cards to me. If you refund gift card to me, please make sure refund me the whole amount that I paid! 
Regards,
[redacted]

After partnering with our Corporate Refund Department we are
able to confirm that the customer’s refunds required additional review. The customer
will receive three Kohl’s Merchandise Credits via mail. We advise the customer
to please allow 10-14 business days to receive this. We apologize for the
delay.

We are unable to comply with the request for a refund. The customer is required to dispute the transaction with their financial institution directly.

We regret part of the customer's order arrived damaged. We
have processed a return for the damaged items on 02/18/16, back to a [redacted]'s
Merchandise Credit. We advise our customer to allow 10-14 business days to
receive this via USPS. Regrettably, due to security purposes we are unable to
comply...

with the customer's request to place a new [redacted]s.com order on his
behalf.
Additionally, if the customer has already used his [redacted]’s
Cash coupon earned from the order, the amount of the [redacted]’s Cash will be
deducted from the customer's return amount. We apologize for any inconvenience.

[A default...

letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I find it 100% unacceptable that the business will not honor the product they sold me in brand new condition. I do not think it was too much to ask for them to deliver a sliver stand mixer brand new. At this time I reject Kohl's offer. .]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

At Kohl's we are proud to offer quality merchandise at a great price with both our name brand and private label merchandise. We regret to learn that we have disappointed the customer. In accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with...

their shopping experiences, we would be more than happy to facilitate a return and refund if the customer is not completely satisfied with their purchases. When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount. And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of order [redacted], we can confirm a credit in the amount of $11.99 has been applied back to the form of tender used for the cancelled item. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame,...

yours could be sooner or later. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my...

complaint.  For your reference, details of the offer I reviewed appear below.
I contacted the customer service dept again to try and resolve the issue and have attached the chat message to this e-mail. My problem is you cannot choose to ship to two different addresses on the website and they shipped half to me, the other half to my father and they still want to charge me for shipping when I should of had free shipping to begin with and have to still reship this gift which will be close to $20 to get it there on time. I should of had free shipping not $17 or now discounted by $8 of which I have not seen a refund. When I contacted customer service they stated I would be getting a full refund via chat. Please see attached. This is the second huge shipping error I have had with Kohls and I will conact the Attorney General and media if necessary. I never complain to companies when things go slightly wrong but they have now messed up a birthday gift and now a christmas gift for family. Kohls needs to make this right. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have finally received my refund, though much later than Kohl's said I would receive it.  I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this matter is resolved, though with more trouble and time than it should ever have taken.
Regards,
[redacted]

We stand behind our previous statements and consider this matter closed.

We have processed a credit for $49.27 on 01/21/16, back to the Master Card ending [redacted] as a courtesy to the customer. We advise our customer to allow 10-14 business days for the credit to appear. We...

are unable to accommodate the customer's request for the desired merchandise. We do not submit Kohls.com orders on the customer's behalf through the Revdex.com for security purposes. If the customer would like to place a new order, we advise they contact us at ###-###-####.

We have processed an additional credit in the amount of $8.95 for shipping on Order 4923906645. Please advise our customer to allow 7-10 business days for it to post.