Kohl's Corporation

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I find it 100% unacceptable that the business will not honor the product they sold me in brand new condition. I do not think it was too much to ask for them to deliver a sliver stand mixer brand new. At this time I reject Kohl's offer. .]
Regards,
[redacted]

We have reviewed our customer's complaint and partnered with UPS. UPS states an investigation was open on December 09,2016. UPS states they will contact the shipper once the trace is completed and advise on how to proceed from there.  Unfortunately, we are unable to process a refund until UPS...

and the shipper notify us of their findings, since the packages were provided to UPS and we completed fulfilling our customers order.

We apologize for the inconvenience and frustration our customer experienced. Can the customer please confirm the item that was not received? We located a order, but it shows both items were delivered.

Upon review of order [redacted], we can confirm a refund was processed for the missing items she did not receive. We are unable to reship the items without a form of payment. We are happy to honor the original sale prices as well as all discounts with a replacement order. In addition, a UPS pick-up...

has been scheduled for the incorrect package. Please place the box outside, as you do not need to be home, so that they may retrieve the package. We apologize for any inconvenience you have been caused.

Upon review of his Kohl's Charge account, we can confirm a late fee in the amount of $35 was waived. When any fees are credited to an account, they are removed from the balance not the payment amount. We show the customer is receiving his statements which would also indicate the amount due to pay to...

bring the account current. The due date on the account is the 4th of every month. There is a current payment due on October 4th in the amount of $111. If a payment is not received by the due date, a late fee will be assessed. We are unable to adjust the total amount due. Our Cardmember Agreement lists information regarding late fees and minimum payments.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] I have several cases open with Kohl's customer service explaining that it was an error. On 11/22/2014 the rewards stated that I used them on 12/1/2014. It also said they expired that day but it was a future date. Here is my incident number from my Kohl's online inquiry :[redacted]. From the phone call it was [redacted]. Both customer service reps said those rewards were not used therefore I reject Kohl's response. 
Regards,
[redacted]

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any register. An even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an...

exchange
to be processed. If the items are not an exact even exchange, a return will be
processed. If the exact same product is not available, we advise the customer
to first return the damaged merchandise, and then purchase the new desired
product.

Customer worked directly with our Executive offices. At this time, we
consider this matter resolved.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records indicate there were no known system errors at the time the orders were placed. In addition, all of the orders were submitted successfully and did not have pending charges which would indicate there was no error on Kohl's part. All orders have been refunded back to the form of tender...

used. In addition, she was not charged for shipping on any of the orders as the order totals qualified for free shipping. We respectfully decline her request to reimburse her overdraft fees.

Our records indicate there were two mattresses purchased. One on February 22, 2014 with order number [redacted], that arrived damaged. The second mattress was purchased on March 31, 2014 with order number [redacted], which did not arrive damaged. UPS pick-ups were scheduled for the original order,...

[redacted], to process a refund for the item however when the item was picked up, the incorrect order was left out to be picked up. Therefore, a return was processed for order [redacted] instead of [redacted]. In addition, a return was still processed for order [redacted] even though we did not have the merchandise. Ultimately, there were two purchases made, two returns processed, and only one item was picked-up by our UPS. Due to this, she was re-billed for the missing item that was not returned to our Fulfillment Center.

We apologize for any incorrect information that was provided to our customer. As stated on our website, once an order is placed we are unable to change the shipping address. Our records indicate the customer submitted the order on November 26, 2014, and entered the shipping address information. All...

items for the order have been delivered. As a courtesly to the customer, we have refunded the total amount of the order for the amount of $56.68. This adjustment will reflect on the customer's bankcard statement. The customer would need to submit a new order for the items with the correct shipping address information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I didn't keep the receipt. They use E receipts on their app anyway. I have the Kohl's cash certificate and they are claiming someone else returned all my items (which are in my house so that's impossible) and the e receipt in the app I screenshot. This was on Black Friday, I probably had 100 receipts and trusted them to keep my personal account information confidential from other people trying to access it. The person whom they allowed to reverse my transaction, is not on my account, we do not share any of the same information however the transaction WAS in fact saved to my account, that has my name and personal information only. 
Today is the 5th. The date that this kohls cash is set to expire. It's literally taken them over 10 times of contact and still no resolution. The cashier REVERSED MY TRANSACTION AND GAVE IT TO MY FRIEND. I'm not sure how else to explain it but I'll include the conversation with her telling me the cashier reversed my transaction and re-did it for my friend. Basically stripping my account of what I earned previously. This is aside from the fact that I can't trust them with my personal information again and I've had numerous people, including management try to tell me that my friend RETURNED every single item. Every single item that is in my house.. that obviously means they're completely making it up and I'm getting tired of going over it. I have two different groups of 30k people. I work with veterans every day to support them and majority of this stuff goes to support them. I don't have time to keep going over it. I know for a fact they can access the receipt because they had to in order to reverse it to begin with. The lies are out of control and it would be faster for me to post in my groups what happened and collect donations to cover it. I have plenty more screen shots but I think the person explaining to me that the cashier stole everything I had in my account and reissued it to her is sufficient. I've already missed every sale I wanted to use it on it anyway. I've seen slower more inept customer service in my life. 
Regards,
[redacted]

Kohl's Rewards coupons are emailed during the first week of
every month. It will be sent to the Email address you registered with. You can
view your Rewards points at any time on your Kohl's Rewards My Account page.
Our records show our Kohls.com team re-sent your coupon to the email address...

on
your profile. You may want to add [redacted] to your list of
trusted email contacts to make sure you receive your coupons. Since you have a
Kohls.com shopping account, you can also view and print your Kohl's Rewards
coupon at any time from your Kohl's Rewards page.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I paid $285.79 for the order which they have not never shipped. Why did I only receive $277.62 instead of full amount? I sent an email and asked for a explanation, nobody replied back to me. I have attached their return email for your review. It is unlawful for what they did to customer.]
Regards,
[redacted]

Our records indicate the customer has received additional credits on a duplicate order placed. In addition, upon review of order [redacted], the order shows that the items were delivered. A trace request has been initiated at this time with the carrier. Once we receive details from our carrier, we...

will reach out to the customer.

We have been in contact with the Vendor to try and have the missing items sent directly to the customer as we are completely sold out of this item. The vendor advised a call will be made to the customer directly to resolve. We advise the customer to reply back advising if they have received a call...

for the vendor. We apologize for any inconvenience.

Please apologize to our customer for the cancellations due to incorrect inventory. We do not want the customer to be penalized due to the cancellation. Kohl's will mail our customer a $10 Gift card. This should arrive in 7-10 business days.