Kohl's Corporation

Our records indicate there were no known system errors at the time the orders were placed. In addition, all of the orders were submitted successfully and did not have pending charges which would indicate there was no error on Kohl's part. All orders have been refunded back to the form of tender...

used. In addition, she was not charged for shipping on any of the orders as the order totals qualified for free shipping. We respectfully decline her request to reimburse her overdraft fees.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I paid $285.79 for the order which they have not never shipped. Why did I only receive $277.62 instead of full amount? I sent an email and asked for a explanation, nobody replied back to me. I have attached their return email for your review. It is unlawful for what they did to customer.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive a full refund! They only refunded me $27.11 and my order total was $34.50 and I expect to be refunded the full amount as I never received this item!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].

We apologize for the inconvenience and frustration our customer
experienced with online Order 5812138787. We have processed a $15.00 credit to
our customers Kohl's Charge ending in 6800. Please advise our customer to allow
3-5 business days.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Kohl's violated the Fair Credit Reporting Act by not responding to my initial request for verification of this debt within the maximum 30 day timeframe. I called Kohl's and was referred to their collection department, who informed me that they have NOT sent me an offer letter to my address to settle this erroneous account. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We were able to verify the customer's purchase. A $20 gift card will be mailed to them to honor the rebate. Please allow 2 to 3 weeks to receive the gift card. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The packages have been picked up. Thank you.
Regards,
[redacted]

I am very dissatisfied with Kohls I made approximately 30 phone calls and was told a different story every time when all along my ring was out of stock

Customer worked directly with our Executive offices. At this time, we
consider this matter resolved.

We stand by our previous response. We apologize for any additional disappointment.

We stand by our previous statement. We would appreciate it if the
customer would send in a copy of her bank statement showing this transaction
cleared twice.  Once that is received, we can assist our customer with their
concern accordingly.

When an item is returned without a receipt, a Kohl's Merchandise Credit based on the lowest 13-week sale price, will be received. We are unable to provide the amount paid on the receipt as the return has been processed.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We regret to hear of the customer's recent Kohls.com shopping experience. Our records show the return for Kohls.com order #[redacted] was processed on 01/23/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business...

days for the credit to appear. We apologize for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] please Mail credit to [redacted]

We apologize for the customer’s recent
frustrations with our company.  We have
processed the credit, and offered to honor the original price and discounts if
the customer wishes to re-order the desired merchandise. Once again we
apologize for the customer’s disappointment.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Kohl's Cash is not a valid form of tender for a return.  We advise the customer return to the store with the Kohl's Cash and receipt for additional assistance.

We have attempted to contact our customer directly to address her concern. We will be happy to speak to our customer and resolve her inquiry.