Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Julie [redacted] I am only accepting this offer because I am tired or explaining my case. I never even got the $10 kohls cash on that order nor did I use it. I appreciate the $15 credit but will remember this for the next time I look at shopping on your site.  Thanks for your time,Julie

Kohl's does utilize an automatic dialer system when contacting customers with past due accounts and verifies that Kohl's is calling. Upon review of her Kohl's Charge account, a payment was due on September 8th and October 8th in which we have not received yet. Per the Card member...

Agreement, our Collections Department is attempting to contact her regarding the past due account. In order to stop the calls, we advise the customer to contact our Collections Department to make payment arrangements. They can be reached at ###-###-####.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We apologize for the inconvenience our
customer had with her rebate. Please note we will send the customer two $25.00
gift cards to compensate for the lost rebate. We also will send her two 30%
coupons as an invitation to shop with us again.

Our records show the customer's order has been shipped in 4 packages. 2 of your packages are scheduled to be delivered on December 17, 18, 2015 by FedEx under tracking number [redacted] and [redacted]. The other package shows that this has been forwarded to the customer's Local...

post office by UPS with tracking numbers [redacted] and [redacted]. We would suggest that the customer contact their local post office and ask them if they have the packages.

We have processed a refund for our customer. They will be emailed Kohl's Cash in the amount of $5.72 and a credit to their Kohl's Charge in the amount of $25.90. Please advise our customer to allow 3-5 business days for it to process.

We received the customer's complaint via a different channel and have addressed his concerns with his mother's account directly with him. We apologize for the service he received from our associates and assure this matter will be reviewed internally for the proper coaching.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Matthew [redacted]

We apologize for the inconvenience our customer experienced when attempting to place a order on Kohls.com. We are requesting for our customer to attach a copy of the email or coupon so we may research further on our end.

Upon review of our customer's concern, it appears a refund was applied to the Kohl's Charge ending in 7299. The amount of the credit applied is $48.68 on June 09, 2016. Please advise our customer to allow 3-5 business days for it to appear.

Kohl's Cash is not a valid form of tender for a return.  We advise the customer return to the store with the Kohl's Cash and receipt for additional assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have been very pleased with Kohl's response to my problem.  I would especially like to compliment Kohl's corporate employee, Jessica Stroik, for her responsiveness to my concerns.  She was very understanding and helpful in resolving my complaint.
Regards,
[redacted]

Upon review of our customer's claim, it appears on December 29, 2016, our online department applied an additional credit for $385.06 to our customers Kohl's Charge. With this credit being processed, it does confirm the full credit of the original order.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the fine print for this offer that was NOT one of the stipulations BUT I dos already talk to a customer service rep about a purchase that was made. What is being offered is what I was already offered and I am not happy with that. I don't want to have to pay and wait for a credit and I don't want to have to pay shipping charges. I followed the fine print for the offer and don't understand what the problem is. This is why I wrote in and filed a complaint because no one was resolving my issue. 
Regards,
[redacted]

Upon review of order [redacted], we are not able to accommodate the customer's request for a Kohl's Cash credit, because her Kohl's Cash was not deducted for the cancelled items.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted].

We have partnered with our rebate department and have confirmed they will be mailing our customer a $12.00 prepaid Visa gift card. Please advise our customer to allow 4-6 weeks to receive.

On Mon, Dec 7, 2015 at 11:38 AM, [redacted] wrote:Thank you for quickly addressing my complaint. Upon getting the runaround from the company again, my friend was able to take the item to a different Kohl's location at which time they finally accepted the returned item and...

gave us the refund. Thank you for addressing my concerns.[redacted]

We apologize for the customer’s recent
frustrations with our company.  We have
processed the credit, and offered to honor the original price and discounts if
the customer wishes to re-order the desired merchandise. Once again we
apologize for the customer’s disappointment.

We apologize for the inconvenience and frustration our customer
experienced with online Order 5812138787. We have processed a $15.00 credit to
our customers Kohl's Charge ending in 6800. Please advise our customer to allow
3-5 business days.