Kohl's Corporation

We advise the customer to reply with purchase information such as the order number or receipt details starting with the date to research this matter further. Once we have this information, we will be able to research this matter further.

We stand behind the offer made to the customer regarding the $25.00 credit. The customer will need to reply with the order number to make the adjustment.

We regret the customer did not receive their merchandise in the anticipated time frame. Our records show a refund for the shipping cost was processed back to the customer's Master Card ending in [redacted] on 01/13/16. Additionally, the tracking information shows the order was delivered on 01/18/16. We...

apologize for any inconvenience.

We have applied a credit to her Kohl's Charge account in the amount of $10.00 due to not receiving her e-mail reward. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We...

apologize for any inconvenience.

We are more than happy to research our customer's inquiry. Please have the customer provide the order numbers for the items in question so we may research further.

We are unable to comply with the customer's request for a Store Credit. When you return merchandise from a purchase that earned Kohl’s Cash, the Kohl’s Cash value will decrease. If you have already used your Kohl’s Cash coupon, the amount of the Kohl’s Cash will be deducted from your return amount....

And if you are making a return or price adjustment on an item you bought with Kohl's Cash®, the value of the Kohl's Cash® coupon will be returned as a Kohl's Merchandise Credit. The details of the Kohl’s Cash Coupon program are stated on the back of each coupon, as well as our Kohl’s flyers.

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to respond with their Kohls.com order number, as well as the UPC or SKU number for further research.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] please Mail credit to [redacted]

We stand by our previous statement. We would appreciate it if the
customer would send in a copy of her bank statement showing this transaction
cleared twice.  Once that is received, we can assist our customer with their
concern accordingly.

We have processed a credit back to our customer’s Kohl’s Charge for the
missing items she did not receive with her kohls.com order# [redacted]. We
advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not receive a full refund! They only refunded me $27.11 and my order total was $34.50 and I expect to be refunded the full amount as I never received this item!
Regards,
[redacted]

Upon review of our customer's concern, we have determined the following. The customer placed Order 1829866598 on December 05, 2016. Once a order is submitted, the customer does receive an email generated automatically with all the details regarding their order including billing and shipping...

information. Our system does allow our customers a 30 minute window to edit or cancel a order their orders. Our customer first contacted Kohl's on December 08, 2016 to notify us if this. Unfortunately, the customer us still responsible for the package.https://cs.kohls.com/app/answers/detail/a_id/57/session/L3RpbWUvMTQ4MjI0...⇄

Our records indicate the customer contacted our Kohls.com Customer Service via chat on 10/21/15. We attempted to assist the customer with any concerns but the customer refused to verify any information, and also did not have their full account information. We are also able to verify that there was...

the desired product was not on sale for that amount on that date or at any other time. We are unable to accommodate the customer's request to receive the merchandise at the requested price.

A credit was previously applied in the amount of $16.31 on November 08, 2016. It was applied t your Kohl's Charge ending in 3858. Please allow 3-5 business days for the credit to process to our customers account.

We were able to verify the customer's purchase. A $20 gift card will be mailed to them to honor the rebate. Please allow 2 to 3 weeks to receive the gift card. We apologize for any inconvenience.

In our reply, we did not indicate someone from the store would be in contact with the customer. However we stated, his complaint will be forwarded for review within our store. We apologize for the confusion.

Please be advised we stand behind our previous decision to not honor the expired Kohl's Cash. Upon further review, our customer was issued a "Blue" Kohl's Cash which does not have a 10-day grace period for in store use.

We thank
our customer for contacting Kohl's Department Stores about their cancelled
order. I regret to learn that the items were not available when the order was
submitted online. We make every effort to ensure that we have enough
merchandise to meet the needs of our customers. However, on...

occasion, an item
may out-sell our expectations or we may not receive the anticipated stock
amounts from our vendors. In addition, please be advised that the selection of
merchandise may vary by store. In the case of our recent Black Friday ad, we
included a disclaimer stating that the Doorbuster specials were available while
supplies last. Our products are placed in our advertisements in order to alert
our customers of the sale price of that item, based on availability. This
information is stated on the back of our sales flyers. We apologize for any
inconvenience this may have caused. We apologize for the inconvenience and frustration
this may have caused.

A credit for $6.30 was processed back to the customer's account on 11/30/15. We advise the customer to log in to their My Kohl's Charge account, or review their next billing statement to confirm the credit.

In order to research this complaint, we need more information about the customer's purchase. We ask the customer provide his Kohls.com order number or transaction information from him in-store receipt. The transaction information can be found on the top of the customer's receipt , to the right of...

the time stamp. The transaction information will be in the following format: XXXX/XXXX/XXXX/X.