Kohl's Corporation

As promised, the remaining balance was waived from her account bringing the balance to zero.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Julie [redacted] I am only accepting this offer because I am tired or explaining my case. I never even got the $10 kohls cash on that order nor did I use it. I appreciate the $15 credit but will remember this for the next time I look at shopping on your site.  Thanks for your time,Julie

We have processed a credit back to our customer’s Kohl’s Charge for the
missing items she did not receive with her kohls.com order# [redacted]. We
advise our customer to allow 10-14 business days for the credit to appear on
her Kohl’s Charge account. We apologize for the inconvenience.

We apologize for any incorrect information that was provided to our customer. As stated on our website, once an order is placed we are unable to change the shipping address. Our records indicate the customer submitted the order on November 26, 2014, and entered the shipping address information. All...

items for the order have been delivered. As a courtesly to the customer, we have refunded the total amount of the order for the amount of $56.68. This adjustment will reflect on the customer's bankcard statement. The customer would need to submit a new order for the items with the correct shipping address information.

In our reply, we did not indicate someone from the store would be in contact with the customer. However we stated, his complaint will be forwarded for review within our store. We apologize for the confusion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11726570, and have determined that...

this does not resolve my complaint.. Also, she told me they can  not refund me because I used Gift Cards for the purchase, what does it mean? Also, she said  because I bought the gift cards through online websites they can not refund me while that is not true reason.Also, one of the gift cards was from a return purchase by myself. She even didn't refund me for the gift card.for another thing,  before I called to the fraud department  and they didn't  know about my problem. This is a scam.For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Aliakbar M[redacted]

Yes the situation has ended by my driving over 50 miles each way to Virginia and taking the coffee makers back to the store personally. I don't accept that Kohl's has acted responsively or ethically in this situation by their refusal to cancel the order when I first contacted them. AS WELL AS, them giving some explanation and apology for the website problems that caused this to happen. I am disgusted with Kohls and I don't plan to use them or recommend them to the many people I am in contact with daily!

We received the customer's complaint via a different channel and have addressed his concerns with his mother's account directly with him. We apologize for the service he received from our associates and assure this matter will be reviewed internally for the proper coaching.

Our records show
the new Kohls.com order # [redacted] was placed on 02/08/16, and delivered
on 02/10/16.  We apologize for any additional
disappointment.

All inquiries made through the Revdex.com are addressed via the same channel. If they would like to speak to someone directly, they would need to contact our Kohls.com department at ###-###-####, and request a supervisor.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We have reviewed our customer's complaint and partnered with UPS. UPS states an investigation was open on December 09,2016. UPS states they will contact the shipper once the trace is completed and advise on how to proceed from there.  Unfortunately, we are unable to process a refund until UPS...

and the shipper notify us of their findings, since the packages were provided to UPS and we completed fulfilling our customers order.

In order to research this complaint, we need more information about the customer's purchase. We ask the customer provide his Kohls.com order number or transaction information from him in-store receipt. The transaction information can be found on the top of the customer's receipt , to the right of...

the time stamp. The transaction information will be in the following format: XXXX/XXXX/XXXX/X.

We have partnered with our rebate department and have confirmed they will be mailing our customer a $12.00 prepaid Visa gift card. Please advise our customer to allow 4-6 weeks to receive.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We are unable to address the customer's concerns with the provided information. At this time we advise the customer to respond with their Kohls.com order number, as well as the UPC or SKU number for further research.

Please be advised we stand behind our previous decision to not honor the expired Kohl's Cash. Upon further review, our customer was issued a "Blue" Kohl's Cash which does not have a 10-day grace period for in store use.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]In the fine print for this offer that was NOT one of the stipulations BUT I dos already talk to a customer service rep about a purchase that was made. What is being offered is what I was already offered and I am not happy with that. I don't want to have to pay and wait for a credit and I don't want to have to pay shipping charges. I followed the fine print for the offer and don't understand what the problem is. This is why I wrote in and filed a complaint because no one was resolving my issue. 
Regards,
[redacted]

We regret the customer did not receive their merchandise in the anticipated time frame. Our records show a refund for the shipping cost was processed back to the customer's Master Card ending in [redacted] on 01/13/16. Additionally, the tracking information shows the order was delivered on 01/18/16. We...

apologize for any inconvenience.

Our records indicate the customer contacted our Kohls.com Customer Service via chat on 10/21/15. We attempted to assist the customer with any concerns but the customer refused to verify any information, and also did not have their full account information. We are also able to verify that there was...

the desired product was not on sale for that amount on that date or at any other time. We are unable to accommodate the customer's request to receive the merchandise at the requested price.