Kohl's Corporation

So we can further address our customer's...

concern, please have our customer provide the following information:The Kohl's Merchandise Credit numbers provided for the return for the Fit Bits returned.Also, just to clarify, the customer is seeking a complete credit in the amount of $352.00 to be applied to their credit card?

In order to resolve our customer's concern, they need to call in and speak to our fraud department directly. We have attempted to reach out to him directly and have been unsuccessful.

As promised, the remaining balance was waived from her account bringing the balance to zero.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I informed Kohl's multiple times that I moved to a new address[redacted]. Every time they said they sent me the rebate. But I NEVER received anything at all.
Regards,
[redacted]

Our records show
the new Kohls.com order # [redacted] was placed on 02/08/16, and delivered
on 02/10/16.  We apologize for any additional
disappointment.

Our records show a return for Kohls.com order #[redacted] was processed on 11/05/15. Additionally, we can confirm Kohls.com order #[redacted] was processed as a replacement. The tracking information shows this order delivered as of 11/08/15. The customer was also mailed a Kohl's gift card from the...

Executive Office for the inconvenience.

Upon review of the customer’s concern, it appears that
regrettably her purchase was not made during the qualifying dates to earn the
rebate. The requirement of each rebate is set up and specific to each vendor of
our merchandise. The specific rebate qualification period is a decision...

made
directly by the manufacturer, not by Kohl’s. Kohl’s is unable to comply with
the customer’s request to issue the rebate outside of the dates established by
KitchenAid.

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We stand by our previous response. We apologize for any additional disappointment.

Regrettably without the accompanying proof of purchase we are unable to provide any additional credit. At this time we stand by our offer of $90.28 in the form of a Kohl’s Merchandise Credit.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Kohl's violated the Fair Credit Reporting Act by not responding to my initial request for verification of this debt within the maximum 30 day timeframe. I called Kohl's and was referred to their collection department, who informed me that they have NOT sent me an offer letter to my address to settle this erroneous account. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for your continued help. I ordered 2 pairs of boots online to Kohls at 5:30 a.m. I checked the billing address and continued to payment. When I checked the email message I was sent it had the wrong shipping address. It was my old address. I promptly called customer service and they were not opened until 8 a.m. When I called at 8 a.m. I was told I only had 30 min. to make changes. Well it wasn't possible since there wasn't anyone to talk to. I had the one pair of boots intercepted to Fed Ex and picked them up but the other pair was wrongly delivered to [redacted]. I am being billed for the boots even though I never got them. The tenant does not answer the door where I used to live so I have no way of fixing this. Fed Ex needs the fullfillment center to contact them and they won't. If I order at %;30 then why don't I have the same rights as someone that orders at 8 a.m. Then Kohls should make concessions for early orders. I have no service and that is terrible business ethics. Please can we fix this problem soon as I am having cancer treatments and really can't cope anymore with this. Thank you so much [redacted]

Yes the situation has ended by my driving over 50 miles each way to Virginia and taking the coffee makers back to the store personally. I don't accept that Kohl's has acted responsively or ethically in this situation by their refusal to cancel the order when I first contacted them. AS WELL AS, them giving some explanation and apology for the website problems that caused this to happen. I am disgusted with Kohls and I don't plan to use them or recommend them to the many people I am in contact with daily!

We have attempted to contact our customer directly to address her concern. We will be happy to speak to our customer and resolve her inquiry.

[A default letter is...

provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for the inconvenience our customer experienced
with Order 5253710281; we have processed a full refund for $175.35 to the Visa
ending in 1400. Please allow 7-10 business days for it to post to their credit
card account.

All inquiries made through the Revdex.com are addressed via the same channel. If they would like to speak to someone directly, they would need to contact our Kohls.com department at ###-###-####, and request a supervisor.

We regret to hear of the customer's recent Kohls.com shopping experience. Our records show the return for Kohls.com order #[redacted] was processed on 01/23/16, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business...

days for the credit to appear. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

06/22/15The Kohl’s Off Aisle Store is a discount store. Unfortunately duplicate merchandise may not be available. The store did properly rectify the matter with offering the exchange. The feedback will be taken into consideration for future changes. We apologize for the inconvenience.