Kohl's Corporation

We have processed a return for Kohls.com order #[redacted] on 12/21/15, back to the customer's VISA ending in [redacted].  We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any disappointment.

Kohl's does utilize an automatic dialer system when contacting customers with past due accounts and verifies that Kohl's is calling. Upon review of her Kohl's Charge account, a payment was due on September 8th and October 8th in which we have not received yet. Per the Card member...

Agreement, our Collections Department is attempting to contact her regarding the past due account. In order to stop the calls, we advise the customer to contact our Collections Department to make payment arrangements. They can be reached at ###-###-####.

We apologize for the inconvenience our
customer had with her rebate. Please note we will send the customer two $25.00
gift cards to compensate for the lost rebate. We also will send her two 30%
coupons as an invitation to shop with us again.

We advise the customer to reply with purchase information such as the order number or receipt details starting with the date to research this matter further. Once we have this information, we will be able to research this matter further.

Upon review of his Kohl's Charge account, we can confirm a late fee in the amount of $35 was waived. When any fees are credited to an account, they are removed from the balance not the payment amount. We show the customer is receiving his statements which would also indicate the amount due to pay to...

bring the account current. The due date on the account is the 4th of every month. There is a current payment due on October 4th in the amount of $111. If a payment is not received by the due date, a late fee will be assessed. We are unable to adjust the total amount due. Our Cardmember Agreement lists information regarding late fees and minimum payments.

Our records show a return for Kohls.com order #[redacted] was processed on 11/05/15. Additionally, we can confirm Kohls.com order #[redacted] was processed as a replacement. The tracking information shows this order delivered as of 11/08/15. The customer was also mailed a Kohl's gift card from the...

Executive Office for the inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This complaint has been resolved and I did receive the payment credit that I was due. Thank you. 
Regards,
[redacted]

Kohl's Rewards coupons are emailed during the first week of
every month. It will be sent to the Email address you registered with. You can
view your Rewards points at any time on your Kohl's Rewards My Account page.
Our records show our Kohls.com team re-sent your coupon to the email address...

on
your profile. You may want to add [redacted] to your list of
trusted email contacts to make sure you receive your coupons. Since you have a
Kohls.com shopping account, you can also view and print your Kohl's Rewards
coupon at any time from your Kohl's Rewards page.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"Sorry for lack of customer service" you and your business are disgusting. Package wasn't delivered I had to pick up at the post office. Fed ex was able to track down my package with no assistance from you whatsoever. I want to return the package as it was late. I will not be paying return shipping YOU WILL BE. Disgusting. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kohl's is unable to notify the customer when the merchandise is available because this item is not a Kohl's exclusive item. The customer's desired merchandise is directly shipped form the vendor, not a Kohl's warehouse. Should the merchandise come back in stock at a later date, Kohl's will honor the...

original price the customer initially paid. Our records show a return for the missing chair was processed on 11/04/15. We have also processed a refund for the two incorrect chairs received on 11/05/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. If the returns result in a credit balance, the customer may contact customer service at ###-###-#### to request a check be sent to her when the credits post. We apologize for any disappointment this experience may have caused.

We thank
our customer for contacting Kohl's Department Stores about their cancelled
order. I regret to learn that the items were not available when the order was
submitted online. We make every effort to ensure that we have enough
merchandise to meet the needs of our customers. However, on...

occasion, an item
may out-sell our expectations or we may not receive the anticipated stock
amounts from our vendors. In addition, please be advised that the selection of
merchandise may vary by store. In the case of our recent Black Friday ad, we
included a disclaimer stating that the Doorbuster specials were available while
supplies last. Our products are placed in our advertisements in order to alert
our customers of the sale price of that item, based on availability. This
information is stated on the back of our sales flyers. We apologize for any
inconvenience this may have caused. We apologize for the inconvenience and frustration
this may have caused.

We apologize for the inconvenience our customer experienced
with Order 5253710281; we have processed a full refund for $175.35 to the Visa
ending in 1400. Please allow 7-10 business days for it to post to their credit
card account.

We apologize for the inconvenience and frustration our customer experienced. Can the customer please confirm the item that was not received? We located a order, but it shows both items were delivered.

We have been in contact with the Vendor to try and have the missing items sent directly to the customer as we are completely sold out of this item. The vendor advised a call will be made to the customer directly to resolve. We advise the customer to reply back advising if they have received a call...

for the vendor. We apologize for any inconvenience.

Thank you for your continued help. I ordered 2 pairs of boots online to Kohls at 5:30 a.m. I checked the billing address and continued to payment. When I checked the email message I was sent it had the wrong shipping address. It was my old address. I promptly called customer service and they were not opened until 8 a.m. When I called at 8 a.m. I was told I only had 30 min. to make changes. Well it wasn't possible since there wasn't anyone to talk to. I had the one pair of boots intercepted to Fed Ex and picked them up but the other pair was wrongly delivered to [redacted]. I am being billed for the boots even though I never got them. The tenant does not answer the door where I used to live so I have no way of fixing this. Fed Ex needs the fullfillment center to contact them and they won't. If I order at %;30 then why don't I have the same rights as someone that orders at 8 a.m. Then Kohls should make concessions for early orders. I have no service and that is terrible business ethics. Please can we fix this problem soon as I am having cancer treatments and really can't cope anymore with this. Thank you so much [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does...

not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I didn't keep the receipt. They use E receipts on their app anyway. I have the Kohl's cash certificate and they are claiming someone else returned all my items (which are in my house so that's impossible) and the e receipt in the app I screenshot. This was on Black Friday, I probably had 100 receipts and trusted them to keep my personal account information confidential from other people trying to access it. The person whom they allowed to reverse my transaction, is not on my account, we do not share any of the same information however the transaction WAS in fact saved to my account, that has my name and personal information only. 
Today is the 5th. The date that this kohls cash is set to expire. It's literally taken them over 10 times of contact and still no resolution. The cashier REVERSED MY TRANSACTION AND GAVE IT TO MY FRIEND. I'm not sure how else to explain it but I'll include the conversation with her telling me the cashier reversed my transaction and re-did it for my friend. Basically stripping my account of what I earned previously. This is aside from the fact that I can't trust them with my personal information again and I've had numerous people, including management try to tell me that my friend RETURNED every single item. Every single item that is in my house.. that obviously means they're completely making it up and I'm getting tired of going over it. I have two different groups of 30k people. I work with veterans every day to support them and majority of this stuff goes to support them. I don't have time to keep going over it. I know for a fact they can access the receipt because they had to in order to reverse it to begin with. The lies are out of control and it would be faster for me to post in my groups what happened and collect donations to cover it. I have plenty more screen shots but I think the person explaining to me that the cashier stole everything I had in my account and reissued it to her is sufficient. I've already missed every sale I wanted to use it on it anyway. I've seen slower more inept customer service in my life. 
Regards,
[redacted]

Our customer has been in contact with our Corporate Refund Department who has advised the customer the amount was reduced due to the original receipt being located. The customer advised this item is separate from the one located on the receipt therefore they are advised to contact our Corporate...

Refund Department with the original receipt information for that purchase.

Upon review of our customer's claim, it appears on December 29, 2016, our online department applied an additional credit for $385.06 to our customers Kohl's Charge. With this credit being processed, it does confirm the full credit of the original order.

In the event that a customer would need to complete an even
exchange (same item and price, different size or color) for an item, this can
be done with a receipt at any register. An even exchange must be exactly even
(based on the original or clearance marked price tag) in order for an...

exchange
to be processed. If the items are not an exact even exchange, a return will be
processed. If the exact same product is not available, we advise the customer
to first return the damaged merchandise, and then purchase the new desired
product.