Kohl's Corporation

We would like to confirm that there is no
record of any known system error that would have prevented the customer from
using the Kohl's Cash before its expiration date. As a one-time courtesy we
have processed a $10 credit to the customer's Kohl's Charge ending in [redacted].

I am very dissatisfied with Kohls I made approximately 30 phone calls and was told a different story every time when all along my ring was out of stock

When an item is returned without a receipt, a Kohl's Merchandise Credit based on the lowest 13-week sale price, will be received. We are unable to provide the amount paid on the receipt as the return has been processed.

Our customer has been in contact with our Corporate Refund Department who has advised the customer the amount was reduced due to the original receipt being located. The customer advised this item is separate from the one located on the receipt therefore they are advised to contact our Corporate...

Refund Department with the original receipt information for that purchase.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
"Sorry for lack of customer service" you and your business are disgusting. Package wasn't delivered I had to pick up at the post office. Fed ex was able to track down my package with no assistance from you whatsoever. I want to return the package as it was late. I will not be paying return shipping YOU WILL BE. Disgusting. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Kohl's is unable to notify the customer when the merchandise is available because this item is not a Kohl's exclusive item. The customer's desired merchandise is directly shipped form the vendor, not a Kohl's warehouse. Should the merchandise come back in stock at a later date, Kohl's will honor the...

original price the customer initially paid. Our records show a return for the missing chair was processed on 11/04/15. We have also processed a refund for the two incorrect chairs received on 11/05/15. We advise our customer to allow 10-14 business days for the credit to appear on her Kohl’s Charge account. If the returns result in a credit balance, the customer may contact customer service at ###-###-#### to request a check be sent to her when the credits post. We apologize for any disappointment this experience may have caused.

We have processed a return for Kohls.com order #[redacted] on 12/21/15, back to the customer's VISA ending in [redacted].  We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11726570, and have determined that...

this does not resolve my complaint.. Also, she told me they can  not refund me because I used Gift Cards for the purchase, what does it mean? Also, she said  because I bought the gift cards through online websites they can not refund me while that is not true reason.Also, one of the gift cards was from a return purchase by myself. She even didn't refund me for the gift card.for another thing,  before I called to the fraud department  and they didn't  know about my problem. This is a scam.For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Aliakbar M[redacted]

Upon research of this complaint, our records show this refund is for a [redacted]. On 01/20/16, our Corporate Refund Department advised Mr. [redacted] that the merchandise may be picked up, but only by Mr. [redacted]. We advise the customer to reach out to this department directly for any additional...

assistance. They can be reached at ###-###-####.

We will be happy to research our customers inquiry. Is the customer able to
provide for me an item number and the price she was attempting to purchase it
for so we may verify this on our end and assist our customer in placing her
order.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This complaint has been resolved and I did receive the payment credit that I was due. Thank you. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The packages have been picked up. Thank you.
Regards,
[redacted]

We believe the customer meant to state he received an email on December 30, 2015, which is when our associate resent the coupon. This was an associate error since the redemption dates (redeemable in store and online November 30 through December 6, 2015) for the coupon passed. Our advertisements all state when a Kohl's Cash coupon can be earned and when the coupon can be redeemed. If the customer had contacted us within the redemption period (November 30 through December 6, 2015) of the coupon to advise he did not receive the coupon we would have resent the coupon at that time and the coupon could have been redeemed within the redemption period. A Kohl's Cash coupon cannot be used outside of the redemption dates listed for the Kohl's Cash coupon.

We apologize for the inconvenience the customer experienced due to the cancellation of Order 4988364488. A request was made to apply the funds from the gift card tendered on the original order on to a different gift card for our customer. She will be receiving a new gift card with the balance of...

$25.00 within 7-14 business days.

We recognize the importance of providing...

great service at all times. We make every effort to ensure that interactions with our associates are more than satisfactory and that outstanding customer service is provided. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret this was not the case for the customer. We advise this is being reviewed internally. Our records indicate an e-mail was sent advising the item was cancelled. We apologize for any inconvenience.

We apologize for the inconvenience. We request to please allow 7-10 business days for the Kohl's Cash to be received since it is being mailed via USPS.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was never told that I needed a receipt. I explained three times and once in writing and twice over the phone I was told that I didn't need a receipt. Why has the rule changed? A business representative put in writing that I did not need a receipt to return it. Another told me it over the phone and a supervisor verified that they could see in a transcript that I was told that. The company is now going back on their word. I have returned several items to Kohls without a receipt. That is part of what they pride themselves in is a "Customer Friendly Return Policy". It is also the reason that I have shopped with them so much. It is now the principle of I have IN WRITING from one of their representatives that they would accept a store credit without a receipt. I don't understand why they are so comfortable going back on their word.
Regards,
[redacted]

As listed in our Cardholder Agreement, we may close your Account or suspend your credit privileges or any feature on your Account at any time for any reason, including Account inactivity, without notice. If we close your Account or suspend your credit privileges or any feature, we will not be liable...

to you for any consequences that result. If you or we close your Account, you and any authorized users must stop using your Account immediately and destroy all cards or return them to us upon request. You will continue to be responsible for charges to your Account according to the terms of this agreement.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

In order to research our customer's concern and confirm our customer's purchase, please have the customer verify the order number or attach a copy of the order confirmation. Once we receive that information, we can look into honoring our customer's request.