Kohl's Corporation

We have researched our customer's concern and it appears we have processed a refund in the amount of $26.89 which was applied to the Visa ending in [redacted]. This was applied on November 02, 2016. We have confirmation that the tender used has accepted our refund. The customer would need to contact their bank to inquire about their return.

Our records indicate the customer's Kohl's Charge account was closed, as requested, on 10/28/14. In addition, the remaining balance due of $24.43 is the remaining portion of principal due on the account. We have waived all late charges assessed on the account therefore the remaining balance will...

need to be paid by the due date to avoid the fees returning to the account or any additional fees accruing.

In order for us to research our customer's concern. We are requesting our customer provide an order number so we can look into our customer's concern further.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Spoke to DM and will call me back within a few weeks to confirm resolution.
Regards,
 
[redacted]

We did apply a credit to the Visa ending in 8934 in the amount of $35.83 on December 2,, 2016. The following number can be provided to our customer's credit card company. Kohl's has received confirmation that the refund was accepted. Reference#[redacted].

Here are the details Kohls asked for:the product is:  S8 Polaroid 8" Internet tablet with USB cable and...

AC adapter.Purchased on 11/29/2013The rebate amt is $40My home add: [redacted] [redacted]I already sent the card details earlier with card no, tracking no. and expiry dateThank you[redacted]  Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a follow up to my Revdex.com complaint [redacted]. Kohls responded, however they did not follow through and credit my account. Now I have called Kohls 3 times and this is my second complaint. As a note to kohls - I received the package that they claimed the shoes and pants were shipped in. This small package could not have fit a pair of shoes in it. The shoes were not included. This is absolutely ridiculous. Kohls has lost a customer.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com: I am closing this complaint Only because we physically returned the unordered merchandise to a local store ourselves. We had to borrow a truck to load the 6 LARGE boxes and it took 2 people to get them in the store.  We did recieve a refund from the manager of the store. But Kohls online never took responsibility for their mistake. They never sent UPS to pick up the UNORDERED items and lied to us each and every time we contacted customer service. On December 29, 2014 we had had enough and then used a borrowed truck to haul the items to a local kohs store. So FIVE weeks later we finally have the money they took out of our checking account back, no thanks to them.
 
Regards,
 
[redacted]

Our records show a return for Kohls.com order #[redacted] was processed on 02/08/16, back to the customer's VISA ending in 8670. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

We stand by our previous statement, and at this time consider this matter closed.

We regret the customer was not able to order their desired merchandise. Regrettably the merchandise remained on the website due to an error, and is no longer available. We have partnered with the appropriate channels to have the item removed from the website until it becomes available again....

Additionally, we have credited the customer's account $10.00 for the Kohl's Cash used on the third order. We advise the customer to wait 24-72 hours for the credit to appear. We apologize for any disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Kohls has been informing me that my request has been processed since October of 2015, yet I have not received confirmation that I am unsubscribed.  I continue to receive conflicting information from everyone I speak to.  This is the worst customer service experience I have ever had.
Regards,
[redacted]

While Kohl's strives to provide
accurate product and pricing information, unintentional pricing or
typographical errors may occur. Kohl's reserves the right to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to...

text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. If your credit card
has been charged for any order subsequently cancelled, Kohl's will issue a
credit to your credit card. This information is displayed on Kohls.com We apologize for any inconvenience this may cause
you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My first order on 6/26 - I was charged $51.00 on my American Express for a dress that was returned on 7/6/16 and received only $41.00 credit to my AMEX. I was shorted $10.00 on this return.My second order on 7/1 - I was charged $75.99 on my American Express for (1) pant and (1) dress that was returned on 7/13/16 and received $75.99 credit to my AMEX. On this second order, I used a discount of $10.00 in Kohl's cash to reduce the overall charge from a total of $85.99 to $75.99.Upon returning the second order, Kohl's 'tried' to give me $10.00 on a merchandise card that must be used to purchase merchandise in their stores, instead of crediting the $10.00 owed back to my American Express where it originally debited on the first order. I declined to accept the merchandise credit card that the store wanted to give me and left it with the individual at Customer Service of the Hillsboro, Oregon store. Kohl's still owes me $10.00 in credit returned to my American Express.This is, in my opinion, a crime as they are taking a customer's money owed and switching it to a merchandise credit that must be spent in their stores. Between two orders, I paid Kohl's $126.99 from my American Express, and to date they have only returned in credit to my American Express $116.99. All items purchased on these two orders have been returned to Kohl's. I did not accept the merchandise credit they attempted to force upon me instead of the $10.00 owed to the American Express on the first order returned. This is an unethical practice to take a customer's money, and with all items returned, attempt to keep a portion of the money owed back to the original form of payment by offering a merchandise credit.Summary of transaction payments and credits:Purchase #1 Paid Kohl's from American Express $51.00 Return #1 Kohl's credited American Express $41.00 ($10 shorted)Purchase #2 Paid Kohl's from American Express $75.99 Return #2 Kohl's credited American Express $75.99 (offered a $10 merchandise credit instead of   crediting the $10.00 shorted on order #1)Again, to be clear, I did not accept the merchandise credit offered at the store and left it with the woman behind the customer service desk at Kohl's Hillsboro, Oregon store on July 6, 2016.I am still owed $10.00 in credit to my American Express from return #1 where I was shorted (I paid $51, Kohl's credited only $41.00).This is the only acceptable resolution I will accept. Kohl's should not be allowed to steal money from their customer (or, in this case, former customer).
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Thank you for again contacting Kohl's directly with your concerns. I apologize that we were unable to address your concerns previously.Kohl’s offers promotional events designed to provide our customers with exceptional value. Kohl's works hard to provide low prices on the Site as well as in Kohl's stores, and we are committed to offering sale prices that represent real and compelling values relative to our regular prices. However, as we previously noted, merchandise and promotional offers available online at Kohls.com may vary from those offered in Kohl’s stores. Prices and availability are subject to change without notice. We have this notice posted online at the Kohls.com website athttps://cs.kohls.com/app/answers/detail/a_id/89/kw/online%20pricesWe stand by our current policy, I would like to offer you a $10 Kohl's Gift Card as a one-time accommodations for the inconvenience you've experienced.  In addition and accordance with Kohl's standard practices, and our desire to keep our loyal customers completely satisfied with their shopping experiences, we will be more than happy to facilitate a return and refund if you are not completely satisfied with any of your purchases.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of Kohls.com order number
[redacted] our records indicate the customer's return of $14.47 was processed
on 06/12/15. Also our records show a return of $20.20 for Kohls.com order
number [redacted] was processed on 06/17/15. We advise the customer to
review their June and July...

statements to verify the credit.

We have spoken to our customer directly via telephone to resolve her concern. At this time, we consider her matter resolved.

Complaint [redacted] refers to both the customer’s credit card
and experience at the store. Kohl’s will maintain complaint [redacted] and
request Revdex.com open an associated complaint and sent to Capitol One for further handling
on the credit card aspect.
We regret to
learn of the customer’s...

unpleasant experience at our store. We will follow up
with the Store Manager to ensure that this matter is reported to our claims
administrator. This office will reach out to our customer directly.