Kohl's Corporation

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
[redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Upon review of order [redacted], the first package was delivered on November 20th and the second package was delivered on November 24th. Our standard shipping time-frame is 3-6 business days. The order was placed on November 14th, therefore the items were delivered within our promised shipping...

time-frame. We respectfully decline her request for additional compensation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Kohl's is still not even reading my complaint. Rejecting until they at least take the time to read my complaint, and form a response that makes sense.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] we are not asking anything that is not genuine!!! fake diamond rings are provided by kohl's and they returned in kohl's cash which will expire in 30 days ? Do you think this is acceptable policy when we are not on fault and kohls are on wrong side due to cheating in diamond ring  with us . Even we respect their policy and we asked gift card instead kohl's cash so our money will not expire. I just want to know was that a wrong demand and by doing this kohl's is not only losing one customer but many!!!  May Be kohls corporation is doing this cheating purposefully as no one care for every single diamond check and they will make profit on that if somebody checked like me they will refund money and deduct kohls cash which will expire as they know once customer got cheated will not purchase again in kohls . 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There is no way to determine that I was NOT going to receive them when I placed my order.  This is where you are deceptive.  I only purchased from your site because of the kohls cash rewards. There is NOTHING when I was purchasing that states that I would NOT get them.  It should say.. your item is not eligible for the Kohls Cash Rewards Program.  It didn't! 
Regards,
[redacted]

We apologize for our customer missing a item from their most recent Kohls.com order. We have verified 2 returns were processed for our customer on November 25, 2016. We also mailing out our customer a $20.00 gift card for the Kohl's Cash tendered on her order.

We apologize for the inconvenience our customer experienced with online Order 5703435249. We just need more information in order to address our customer's concern. Can the customer confirm which items were not received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have never heard from the customer service represtentative I was supposed to hear from within 24-48 hours so I'm not sure why I was refunded as I never asked for a refund - I wanted the item I ordered to be delivered.
Regards,
[redacted]

We regret to hear the customer has not received her entire purchase from Kohls.com order #4167686963.  At this time the vendor may deliver the customer's merchandise by 12/29/15. If the customer does not receive her anticipated merchandise by this date, we will immediately process a refund. We...

apologize for any inconvenience.

Due to the time of year some customers may experience a slight delay in their shipping time frame. Upon review of tracking #61299991119120063826 and 61299991140320062661, it appears the customer's orders have been delivered. We apologize for any inconvenience.

We apologize for the inconvenience caused by the damaged lamp. A 20% off discount in the amount of $49.05 was applied to the customer's order as an apology for the damaged item. The credit will appear on the customer's original method of payment in about seven days.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Thank you for the quick corporate response, which restores my faith in Kohls.
Regards,
[redacted]

Kohl's is not reimbursing for the item. since the customer decided to alter the guitar instead of returning the item to Kohl's.  At this time, we consider this matter closed.

Our records show records all applicable return credits were processed on 12/08/15, back to the customer's VISA ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I do want to make very clear that this same resolution was offered to me by a representitive at your office on January 5th, 2016, yet I never received a credit.  I also want to make very clear that not only did I not receive the earned Kohls cash for my last two on line purchases but I also never received an email confirmation concerning either of my orders!!   I have check both my inbox as well as my spam box to confirm this.  
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  **As stated in their reply to my complaint, I still would like for the business to contact me to find out what occurred and why.  They can contact me directly.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] The orders will be returned and the credit card I recently opened will be closed. Train your employees better if they give wrong information to increase sales that is not good customer service. 
Regards,
[redacted]

Upon review of the customer's Kohl's Charge account, the next payment is due on 01/18/15. Currently, the customer has missed three payments and per the Cardmember Agreement, we will attempt to contact the customer regarding their account. We are unable to stop the calls unless a payment is...

received by the due date.

We apologize for the inconvenience and frustration the customer experienced when making a return at her local store. I will be happy to mail out a $40.00 gift card to our customer to the address provided on the initial complaint.  Please allow 7-10 business days to receive.