Kohl's Corporation

We have
reviewed the customer’s incident and feel her concerns are best addressed at
the Store level. The District and Regional Managers have been made aware of her
concerns, and will contact the customer for follow up and resolution.

Our records indicate the payment was made on November 6th which is after the payment due date of November 5th. In addition, the $25.00 late fee has been waived as courtesy. If a payment is not made by the due date, per our Cardmemeber Agreement, a late fee will be assessed.

We apologize for the inconvenience and frustration our
cus[redacted]er experienced with her most recent Kohls.com order. It appears the
cus[redacted]er has reached out to us through a different channel. We have scheduled a
pick up via UPS for the items and have resolved our cus[redacted]er's concern.

In order to research our customer's concern, more information is needed.• Please clarify which rewards were not receive.• Were these points earned on a specific order or numerous transactions?

We apologize for the inconvenienced in regards to her most recent transaction. It appears the customer has reached out to through a different channel and their issue has been resolved.

In order to confirm the amount was not placed back to the gift card as stated, we advise her to reply with the order number to research this.

Upon review of the customer's account, she will need to speak with our outside Collection Agency to set-up payment arrangements with the account. They can be reached at 888-828-5368. In addition, the customer has been contacted by us on several occasions via telephone as well as sending out a...

monthly billing statement.

We regret any difficulties with attempting to process a refund. We have processed a return for Kohls.com order #4187666022 on 12/28/15, back to the customer's Discover ending in 5149. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any...

inconvenience.

We received the customer's complaint through a different channel. The store manager has been in contact with the customer to resolve.

With the information provided, we are unable to locate an order. Please have our customer attach their order confirmation.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Hi. I wanted to follow up for the record. Kohl's sent me an apology and my $20.00 cash rebate. They said to keep the gift card and coupons for all the hassles. I hope you will include this in the public record for case [redacted]. I have copied the email below. Again, I thank the Revdex.com for your time and help. Have a great day The Lord has made for you!!! Sincerely, [redacted] II Good Afternoon Mr. [redacted], I am emailing in response to your complaint filed with Kohl's, which was forwarded to my attention in the Executive Office of Kohl’s for resolution. As it is my intent to provide our customers with quality service, I appreciate the opportunity to respond. Please know that the $20 Visa prepaid card was sent out to you on October 20, 2016. Please allow up to 15 days to receive this in the mail. After conducting our research, we can conclude you were initially eligible for this rebate, and was denied via a clerical error. Please keep the $25 Kohl's Merchandise Credit (KMC) as well as the coupons for your consideration. I apologize for the miscommunication, and hassle in regards to this. We will be responding the Department of Agriculture, Trade and Consumer Protection as well. Mr. [redacted], you are a valued customer and again regret the hassle this has caused you. If you require any further assistance please contact me at ###-###-####.
Regards,
[redacted]

We advise her to attach a copy of her bank statment showing the funds being withdrawn from bank account in July. Once we receive this we will be able to research the missing payment further.

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We will be happy to look into our customer's concern. More information is needed. • Does the customer have a tracking number we can reference.

We called the customer directly and advised the him we will be sending him a gift card in the amount of $250.00 to resolve our customer's issue.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] nothing received yet, we are now way past their deadline. I have called 14 times now, and they had told me it was mailed 1/16.  Not received, and after all this am wondering if it was sent. So frustrating, we shop there often, have a charge card with them, etc
Regards,
[redacted]

Upon review, the correct amount was refunded to the customer with the return.

Please have our customer contact Kohl's Fraud Department at 1-888-890-1755, as further information is needed before we are able to process a refund.

While in most cases out of stocks are reflected prior to the check out process at Kohls.com, there are situations when an out of stock may not be evident until the order picking process. This can be attributed to high order volume, damages, etc. We regret to hear the customer's desired merchandise...

was not available. We are unable to accommodate the customer's request to honor the Black Friday prices, and Kohl's Cash at a later date. We apologize for any disappointment.

We thoroughly reviewed the call and the customer's concerns. The customer was also provided a gift card from the Executive Office. We stand by our previous response, and apologize for any additional disappointment.