Kohl's Corporation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Again, Kohl's is not understanding that I did not select the Burbank address at all, and that their website automatically defaulted to this address. Rather than them address the issue with their website, which has happened to me more than once, they offered me no assistance to resolve this issue and sent me on a wild goose chase with Fedex and USPS. I still do not have my items and no recourse. Kohl's instructed me to contact Fedex and USPS and both entities have advised that only Kohl's could resolve the issue. Wouldn't Kohl's want to address this for future customers or do they just not value their customers at all? Their process for package resolution is flawed and should be addressed and my items have been shipped to an address that is not mine and I have no way to get my items back. 
Regards,
[redacted]

We regret to learn of the customer’s recent disappointment with our rebate offers. The requirement of each rebate is set up and specific to each vendor of our merchandise. Regrettably, we are unable to issue VISA gift cards, as these are sent out from the vendors directly. However as a gesture of...

goodwill we would be more than happy to send a Kohl’s gift card for the difference. If this resolution is not desirable, we advise the customer to follow up with the manufacturer for additional assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The fact that they were going to get in touch with me on Monday or Tuesday, but did not,  is testimony of the arrogance of their employees. I spent my precious time and gas trying to have the issue resolved and expected them to get back to me in vain. They can keep the item and the $29.00.
Regards,
[redacted]

The customer has provided various accounts of why she does not have transaction details. The customer even advised the Executive Office she did not have the receipt information because the transactions were on her daughter's credit card. At this time the customer is advised to provide receipt information or we consider this matter closed.

Due to the time of year Kohl’s as well as
shipping carriers may experience delays. It is never our intention to inconvenience
our customers in any fashion. Once again, we appreciate the feedback, and sincerely
apologize for any inconvenience.

We are unable to ship the missing items without a form of payment attached. We are currently working directly with the vendor and UPS to locate the package however we have processed a refund back to the form of tender used with order [redacted]. The credit to your charge card will take an average of...

seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. If the customer would like to reorder the items, we are happy to honor the original sale price of the item. We apologize for any inconvenience.

We apologize for the inconvenience our customer has
experienced. A refund for the amount of $30.43 has been applied to the
customer's account today for the three items our customer did not
receive.  A fourth item, SKU [redacted] - The Pink Cookie Cosmetic Set was...

canceled. The
customer was not charged for this item because it was canceled before the order
was shipped. We respectfully decline the customers request for a $100
credit to their account.

We apologize for the damaged item she received. We are happy to schedule a UPS pick-up for the item and a refund will be processed as soon as the item is retrieved. Unfortunately we are unable to adjust the price of a larger mixer and there is one available in the size she ordered in a different...

color. We can offer a $50.00 gift card towards the purchase of the larger mixer. We advise the customer to reply if she would like to have a UPS pick-up scheduled. Again, we apologize for the inconvenience.

Payments can be made in-store however we do not accept debit or credit card payments at this time in-store. The customer is welcome to pay using a debit card with our representatives. In addition, if the customer is not listed on the account as a joint user, we are unable to close the account or...

make changes without his wife's permission. We advise the customer to have his wife contact our Customer Service Department to request the account to be closed. We apologize for the inconvenience experienced in-store.

We advise the customer to have his wife contact us regarding her account as we are unable to release account information or make account adjustments as he is not listed on the account. The Customer Service Department can be reached at ###-###-#### and will be abke to explain in detail...

the next steps she needs to take.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted] I was contacted by Daniel R from Kohl's  they agreed to reimburse te $35.05  I was just waiting for the refund to process  as long as it does, I am satisfied

Upon review of our customer's concern, it shows we did process a credit in the amount of $65.78 to the Kohl's Charge ending in 1774 on January 255, 2017.

Our records show a manual billing request for Kohls.com order #[redacted] was processed back to the customer's Discover card ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize for any inconvenience.

Upon
review of Kohls.com order number #[redacted] we have processed a return for
the towel on 06/15/15 back to the original form of...

tender. Please allow 7-10
days to receive the credit.  We apologize
for any inconvenience.

We have attempted to contact our customer directly. Please advise our customer to contact the following phone number. 1-262-704-9567.

We apologize if the customer received mis-information. We are unable to accommodate her request, and stand by our previous response.

An even exchange can be done with a receipt at any register for the same item and same price. If the same item is not available, then a return must be done at our Customer Service desk. If you do not have a receipt then a refund in the form of a Kohl's Merchandise Credit will be provided for the...

item's return value.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Basically they denied to ever receive the other 3 rebates when its in the Same letter with the one they claim they received. I think it's negligence on their Mail department that cause the lost and missing of some rebates' originals.they say it's lack of proof even when I keep showing them and email them the copies I keep. attached are the copies
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for the inconvenience, but the customer would need to provide proof of purchase information, as well as rebate information so we may research further on our end. The rebate would be available on our website, regrettably, Kohl's does not hand a rebate form to the customer at the time of purchase.