Kohl's Corporation

We regret the customer states she was not properly credit for her return. At this time we advise the customer to return to the store with the applicable receipts to resolve the matter. She may request to speak with the [redacted] directly for assistance.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. We have received a separate email response from Kohl's today (2-5-2014) acknowledging that a credit to my charge account has been processed but does not show up on my account page. I understand that it could take up to 7 days to show that and will reopen my original complaint if it does not show up on my account within 2 weeks.  I wish to thank the Revdex.com in helping us pursue my complaint, directing it thru the proper channels and getting a positive result. I appreciate it very very much.
Regards,
 
[redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Sherry [redacted]

Upon review of our customer's concern, we can confirm a full refund was processed for our customer for her Kohls.com Order. We show a refund was processed in the amount of $78.06 to the Visa ending in 4186. At this time, we do consider this matter closed.

[A default letter is provided here which indicates your acceptance of the business's response.  If...

you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We appreciate our customer contacting us in regards to most recent Kohls.com order. We will be happy to research our customer's concern and reach out to him once we review his inquiry.

We have partnered with sales audit once again and have confirmed we did process a $75.00 credit for our customer. They would need to contact their financial institution. At this point, we consider this matter closed.

We are unable to release the amount back to the customer's Kohl's Cash certificates. We advise the customer to contact our Fraud Department for additional details. They can be reached at ** ###-###-####.

We apologize for the inconvenience our customer experienced due to their recent online order. We have verified the item is out of stock currently, but it is noted that once it comes back in stock, we can honor all discounts and price from when our customer initially placed their order.

We received her complaint through a different channel. The customer has previously been advised the requested credits have been applied back to her form of tender.

As previously stated, our records show a
return for all provided SKUs from Kohls.com order #[redacted] were processed on
01/21/16. Returns for all the listed SKUs from Kohls.com order #[redacted] were
processed on 12/27/15, and 01/20/16. We advise the customer to view itemized
return information on My Kohl’s Charge online or view statements to verify the
credits. We apologize for any additional disappointment.

On Sat, Dec 20, 2014 at 8:50 AM, [redacted] wrote:Kohl's Just responded and sent me by mail  a Refund in a check on the shoes. No other and no more. The exact 45.00 on the shoes. Thanks so much for helping me  Claim# [redacted]  The email that was handling this case is: [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted] Subtotal$105.96TAKE5-$5.00WINTERFLAKE-$12.03Kohl's Cash x0376-$10.00Shipping FREESales Tax$5.02Total$83.95Yes2You Rewards (potential points) 79  Your Savings$88.07 The correct way should be done. Remove sale tax 5.02 add $10.00 credit should be $68.93 than sale tax If you pay minimum payment of 27.00 to avoid interest charge pay 50.00 the interest charge should be less double check it I want this correct with right interest charge payment

We apologize for the inconvenience and frustration our customer experienced with her order. We have no way of confirming if the customer's packing slip was sent in error to someone else. Also, the packing slip does not contain information that would allow access to our customer's personal information.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

We apologize for any frustration our customer has experienced. The call with our customer was reviewed and the questions our associate asked were within our guidelines to complete the processing for the refund. A Kohl's Merchandise Credit has been mailed to the customer today.

We will be happy to research the customer's inquiry, but we would need other information provided if possible. We would need to know which coupons they were, as well as a coupon code or a copy of the coupon.

Upon review of our customer's Kohl's Charge account, We have taken the necessary steps to update their credit profile to reflect as current with zero delinquencies. We advise our customer that it may take up to 60 days for this information to reflect on their credit profile. A copy of this letter...

was mailed to our customer and may be used as evidence of the correction in process, in the interim.

Our records do not indicate a gift card was promised to the customer. If the customer is referring to a rebate, the customer should contact the manufacturer directly. The requirement of each rebate is set up and specific to each vendor of our merchandise. We advise the customer to respond with any...

corresponding documentation from Kohl's in regards to this gift card.

We stand behind our previous response, and consider this matter closed.