Kohl's Corporation

Our records show the credit has already posted to the customer's account. We advise the customer to log into their My Kohl's Charge account, or review their next billing statement to confirm the credit.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have processed a refund for our customer. The amount of $81.80 was credited back to the customers Kohl's Charge and we emailed our customer Kohl's Cash in the amount of $42.00. Please advise our customer to allow 3-5 business days to reflect on their Kohl's accounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Your customer service representative was extremely unhelpful and lied to me about speaking with someone above her. She came up with three different lies and when I called her out on it--she didn't have anything to say. Not once in your response did you address this matter or the fact that your text message offer didn't say "exclusions apply". Or you didn't address me not receiving my coupons YET--and I have been in my new home for three years---it's funny that the bills always find their way in the mail though....
Regards,
[redacted]

Upon review of the order [redacted], we can confirm she was not charged for shipping due to the promotion code used on the order. We apologize for any confusion.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This is unacceptable!  I initially contacted a supervisor at Kohl's.com.  They were no help - that is why I have attempted to resolve this through the Revdex.com.  I find it hard to believe that Kohl's is not willing to call me to discuss this important matter.   I could understand the options given to me if these items were not so large and heavy.  If I could lift them into my vehicle - they are too large to fit inside my vehicle.  Therefore, the options given to me will not work, because of these factors and apparently this is something that no one at Kohl's is taking into consideration.   At this point, if Kohl's is not willing to make this right by refunding me 100% of my purchase price, plus the interest that has been charged to my card, without returning the severely damaged items within the next 5 business days, I guess my next step is to contact a lawyer and see how they can help me.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear belowit is clear Kohls is not going to ever actually allow me to speak with a supervisor or address this complaint. As they haveadvised I have called them MULTIPLE times. Each time I am told a supervisor willcall me and they never do.I am worn out by them.  Pleaseclose the complaint and mark it as unresolved.  I do NOT accept this as resolved because nothing has actually happened  
Regards,
[redacted]

The account number she attached is not a Kohl's Charge account number. In order to research the complaint further we will need the Kohl's Charge account number listed on the statements or actual credit card.

We regret the
customer's Kohl's Merchandise Credit (KMC) is coming up as invalid. At this
time we advise the customer to provide of copy of the accompanying receipt of
when the KMC was issued for further research. We apologize for any
inconvenience.

Our Kohl's Premium Electronics Policy is stated on the bottom of our receipts. We stand by our return policy. Please have the customer refer to the link below for any further information:https://cs.kohls.com/app/answers/detail/a_id/1086/kw/1086

Our records show the customer was contacted an Advisor in the Executive office. The customer was advised to keep the merchandise and a return credit was processed. Additionally, the customer declined the offer to process a new order.

I gave all requested information for them to even look up the transaction but the person we spoke with on the phone when I was in store on October 26th said he did not have to ability to check the archives for my transaction. I was also offered to purchase the ring due to the need to have it replaced by since the ring was not in store they had to do a round about way of ordering me my replacement ring. and I was assured if I paid for the ring then while I was in store my refund would be a heck and not store credit. Now I am feeling like there is a lot of dishonesty with this company. Or a lack of training for this sort of thing.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We apologize for any additional inconvenience.

We will be happy to review our customer's concern. In order for us to research further, we request transaction information, such as a copy of the receipt, if possible.

We are more than happy to research our customer's concern. In order to do so, more information is needed. • Is the customer able to attach her receipt to the Revdex.com complaint, so we can address her concern accordingly.

Upon review, the advertised sale price was listed in error. We have alerted the proper departments of this issue. We are happy to honor the $17.99 price for the purchase of only one. We advise the customer to return to the store and use this communication as proof we will honor the price. If he...

experiences any troubles, please reply with the receipt information starting with the date and we will make the adjustment. We apologize for any confusion.

We recommend the customer visit his local Kohl's store and request to speak with a Store Manager to assist with processing the return. We are able to look-up purchases made via a Kohl's Charge account as far as 18 months. We are unable to process a refund without the physical merchandise. We...

apologize for any inconvenience.

It appears the attached packing slip has been modified from its original form. Please see attached file.

We stand behind our previous response. Please close this claim out.

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]  I did inform the customer of the item not received the Shark vacuum, this is getting a little ridiculous, I would like to know what it takes to resolve this issue and get my refund.  I am really upset the customer has had my funds since 11/21/16 and made no effort to refund my moneys and no product received.  I believe I will go public with this argument and frustration.  I also have a confirmation number from a customer service person that has not yet been received.  confirmation number 161212-064394.  Kohl's has lost a customer in which I am sure this matter is of no concern.
Regards,
[redacted]