Kohl's Corporation

Please know we have reordered the damaged item for the customer (SKU: 33792799) under order #8[redacted] to the referenced address, and the customer will not be charged. For the customers reference he is welcome to track this order on his "My Account" on Kohls.com.  We apologize for any...

frustration the customer experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The amount that Kohl's has credited me is only
for years 2012 and 2013. I have yet to receive credit for years 2008 through
2011. I was informed by a representative that I would receive all credits for
the life of my account. They have purposely given me a partial credit and have
begun to brush this under the rug. I would like to receive full statements for
the life of my credit account to properly cross check the credit I’ve been
given against what I’ve been charged.
Regards,
[redacted]

The number included in this Revdex.com complaint was removed from our dialer system. If there is a different number we advise the customer to provide this so that we may remove it.

They could have have still offered to give my $10 back in the form of a gift card.  I spent almost $300 in 2 weeks st kohls and this is how they treat a customer  I won't ship here again  who wants to return all these items and re ring them up  this is poor customer service and disappointing to a customer   Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have reviewed our customer's concern regarding her online orders. The return was handled accordingly. The customer used a $10.00 Kohl's Cash when order 5515157974  was placed, which was given to our customer in the form of a KMC. On her second order, we did apply her refund of $41.00 which...

if you add the $85.99(that is including the $10.00 Kohl's Cash) and the $41.00, combined it equals $126.99.

Please know the customer was accommodated $30 on April 14, 2017 for the difference in price. This will be reflected in an average of seven days back to the VISA ending in 9760.

[A default letter is provided here which indicates your acceptance...

of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I was in contact with a woman from Kohls.com corporate office. She ensured my complaint was handled and resolved. My item was subsequently delivered and no further action is needed. Please close this claim.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Will see you in court!!!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.they have not refunded us our money in Chase cannot refund us the money.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending...

it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to note to the business that this happened one other tim and I tried to get the rebate form and have spent way more time on this than just printing off the form. I had a similar rebate through Macy's with no issues since the form was posted on the website. I can't submit the form if it is not available.
Regards,
[redacted]

We are extending the offer to honor the Kohl's Cash as a courtesy to the customer. As previously stated our records show the anticipated Kohl's Cash e-mail was sent to [redacted], with no indication of the message being undeliverable. If the customer wishes to redeem the offer, he may reply to this complaint with the new Kohls.com order number, and we will credit them accordingly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not feel it is good business practice to accept an order with a discount, only to cancel and say they cannot honor.  I repeat that I would not have placed this order with KOHLS if I knew the order would not receive the discount as accepted at the time the order was placed.  I feel like this is a bait and switch tactic.  I feel they should honor the 15% discount on the order as placed at the time of online transaction.  I had no reason to feel the order would not receive the discount.
Regards,
[redacted]

Before I stated a formal complain via Revdex.com, I tried to contact Kohl's multiple ways to have this resolve. Unfortunately, my initiative were met with several dead ends. I want an actual Kohl's person to contact me, at the level that will not just listen but take my concern an look into the issue. That issue is a store reselling used goods multiple times. Is this an acceptable way to do business in Kohl's mind? If so, I have no problem getting the local media/national media involved to address the issue of reselling used products as new.  Also, the offer of a $25 gift card is not a acceptable means to my complaint. The one time coupon alone  I  used was more than $25 offered via gift card. Since my initial complaint the model purchased has been removed from the site, thus making me purchase a higher priced model. I was not reinstated the coupon to use on my next purchase.

We apologize for inconvenience our customer has experienced regarding their corporate refund. We partnered with the department that handles corporate refunds, and they advised they have attempted to contact our customer. A voicemail was left on July 13, 2016 for him to contact us directly regarding...

this matter. They need to speak to the customer directly in order to resolve our customer's concern.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Our records indicate an order was placed, [redacted], honoring the listed sale price as she requested. We consider this matter resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I still have not received the second  check that they were suppose  to send out again on Jan 29th. I will not accept this untill I receive the check and verification that the second check was sent. This whole situation is absolutely ridiculous. My husband and I have owned our business for 35 years and this is not how a customer should ever be treated!!!!!!!! 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Paula [redacted]

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do want to say it cost $42 to overnight the package but I guess this is middle ground.
Regards,
[redacted]