Kohl's Corporation

We stand behind our previous response. The customer would need to call Kohl's Fraud Department before we can release the funds.

That's fine. I'll get my kohl's cash worth plus more in other forms. You'll regret this decision in not helping the customer.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We have partnered with our Corporate Refunds department and have verified
that our customer is aware he is able to pick up 2 out of his 3 items returned.
The third will be processed when he picks up the other 2. The customer was
explained this when he contacted them directly on May 25, 2017.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The Corporate Refund departments disrespectful treatment and long hold times are why I had to resprt to this complaint process. They are they ones demanding a partial return pf my property and then a secondary refund of items they somehow now, cannot return to me. It seems very hypocritical that they are unable to either refund both items I returned, or give me both back. They only deny and approve what is convinient for them.
Regards,
[redacted]

Kohl's reserves the right to correct
any errors, inaccuracies or omissions and to change or update information
(including, without limitation, information...

related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. This information is
published on our website.  We are unable
to accommodate the customer’s request. We apologize for any inconvenience this
may have caused.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The clerk and even the store manager were confused as to why the register showed a refund that was less than I paid. I paid $40.00 for the skirt and expect to get the full $40 back. They handed me a $10 coupon to use at a future date. I did not use the cash coupon on this purchase - therefore the application was sneaking and unknown on the part of the purchaser (me).  Kohl's promotes "no hassle" returns, though they are arguing return of approximately $5 to satisfy a customer. Without a refund, I plan to never shop there again because I don't know that I can expect a full refund on an item if I return it. If they are willing to lose a customer, that's up to them. They already have stored closing and a history of shopper complaints - maybe their policies are the reasons why.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.In his 38 minute phone call with a female customer service representative on March 27, 2014, my partner [redacted] was informed that we could keep the mattress free of charge because Kohl's was unable to arrange for the defective product to be returned.  We repeatedly tried to return the mattress via UPS but were informed by UPS that the product was too big to be shipped using their service.  At that point, the Kohl's Customer Service representative informed [redacted] that since Kohl's was unable to resolve the issue any other way, we could keep the defective mattress free of charge.  This conversation should have been recorded, since an announcement was made before [redacted] spoke to the customer service agent that you record phone calls as a way to keep track of customer service.  Hence, Kohl's should be able to listen to that particular phone call for evidence that the customer service agent did commit to us keeping the defective mattress free of charge.  We only received verbal confirmation of this agreement, nothing was put on paper.  We will be forced to consider escalating the matter if Kohl's is unwilling to honor its earlier agreement to refund 100% of the money we spent on defective merchandise that we were unable to return.
Regards,
[redacted]

Due to the nature of the customer's concern we advise the customer to reach out to our Corporate Refund Department directly for additional assistance. They can be reached at ###-###-####. We apologize for any inconvenience.

I'm not satisfied with the solution the business offered me. They're trying to get me to contact the bank that issued the gift card which is not my responsibility. Kohl's messed this whole thing up and I just want my refund back. I don't want to keep jumping through hoops. It's not my responsibility.

We apologize for the inconvenience our customer experienced with online Order 5435948156. We have processed a return for all items which were tracking number 1ZY64920YW10004312. The customer will be receiving a refund in the amount of $39.93 and $15.39 which was applied for the damaged candle. This...

will be applied to our customer's Kohl's Charge ending in 5960. Please advise our customer to allow 3-5 business days to reflect on their account.

We apologize for the delay the customer experienced in receiving her Kohl's Cash from Order 3780046501. We did mail out a $40.00 Gift Card to the customer's billing address as of today. Please advise the customer to please allow 7-10 business days to receive the Gift Card in the mail.

Upon review of her order [redacted], a refund will be processed back to the form of tender used. We are unable to ship another item at this time. If the customer would like to reorder the item, we are happy to honor the original sale price of the item. The...

customer will need to reply back with new order number so that we can make the necessary adjustments. We apologize for any inconvenience.

Without the sale advertisement indicating all items are 50% off, we stand behind our previous credits provided to her. We apologize for any inconvenience.

We have processed a refund for our customer in regards to Order 5736019927.We have applied $7.31 to our customer's Kohl's Charge and have emailed our customer $36.64 in Kohl's Cash. Please advise our customer to allow 3-5 business days to receive the refund on their credit card statement.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I went to Kohl's soon after my order was cancelled  and the item  I was told was not available  @ the Clifton store was there @ The Clifton NJ Kohl's store. I bought it @ the Clifton store. This issue is resolved.
Regards,
[redacted]

We regret to hear of the customer's recent frustration with our company, and our customer service. At this time we advise the customer to reply with their Kohls.com order number, as well as the missing items information so we may resolve their concerns. We apologize for any inconvenience.

The item that I ordered from Kohl's was received today. The id number for my complaint is ID [redacted].Thank you for your help.[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This is a stupid response to see from Kohls, every rep said a different story and now I see they say the refund was already processed but I never saw my refund in my credit card account. This is a very bad business practice where Kohls CSR says a different story and once you log a complaint with Revdex.com.org then they say the refund is already processed. If the refund is already processed why am I not seeing the money in my bank, now they may say it will take 7-10 "business days". I would never accept a response like this fro Kohls.
Regards,
[redacted]