Kohl's Corporation

What items specifically did the customer purchase?

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Until I receive compensation for the lost value of $130.00 I will not find the issue resolved.  I will not do business with Kohl's until this is resolved.  Their opinion on how "clearly" the expiration was visible is laughable at best and does not address the fact that none of this was explained to me during the sales transaction.   The locations are extremely small and are very confusing as their was the Kohl bucks value on the same coupon for an entirely different offer.  
Regards,
[redacted]

We thank our customer for contacting Kohl's Department Stores about their cancelled order. We regret to learn that the items were not available when the order was submitted online. We make every effort to ensure that we have enough merchandise to meet the needs of our customers. However, on...

occasion, an item may out-sell our expectations or we may not receive the anticipated stock amounts from our vendors. In addition, please be advised that the selection of merchandise may vary by store. In the case of our recent Black Friday ad, we included a disclaimer stating that the Doorbuster specials were available while supplies last. Our products are placed in our advertisements in order to alert our customers of the sale price of that item, based on availability. This information is stated on the back of our sales flyers. We apologize for any inconvenience this may have caused. We apologize for the inconvenience and frustration this may have caused.

We have processed a refund in the amount of $54.94. The credit to your charge card will take an average of seven days to appear in your account. While most credits appear within this time-frame, yours could be sooner or later. We apologize for any inconvenience.

Unfortunately
we are unable to retrieve the transaction details with the information
provided.  We advise the customer to
reply with...

her original receipt information starting with the date so we may
further review her claim. Also, we apologize for her customer service experience.

We are unable to locate an order or details regarding his concern. We advise the customer reply with the order number or e-mail address listed on the order so that we can research this concern further.

Upon review of the enclosed attachments, it appears those are not mobile alerts, but push notifications. To unsubscribe from push notifications the customer needs to go to Settings, then Notifications. Find the Kohl's App. Unselect the "Allow Notifications" button at the top. This should resolve the customer's concern.

Our records indicate we received the customer complaint through another channel and have addressed her concerns. Our research shows the mis-shipped order was not due to a Kohl's error. The customer has been informed we are unable to accommodate her request for a refund.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]KOHLS JUST COPY-AND-PASTE THEIR FIRST RESPONSE. I HAVE ALREADY SPOKEN TO KOHLS ASSOCIATE AT THE PROVIDED NUMBER BUT SHE SAID SHE COULD NOT HELP ME AND TRANSFERRED ME TO THEIR ONLINE SHOPPING NUMBER, FOLLOWED WITH ENDLESS VERIFICATION OF IDENTITY AND ANOTHER TRANSFER. BY DOING THIS KOHLS IS DOING NOTHING BETTER THAN PISSING ON THEIR CUSTOMERS LIKE ME. I DO NOT ACCEPT THIS RESPONSE. NEVER WILL I DO. THANK YOU Revdex.com, YOU ARE HELPFUL BUT KOHLS IS NOT.
Regards,
Lina [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This return credit time frame is an estimate we give based
on the credit card provider's release of...

funds guidelines. While we process all
credits in a relatively short period of time, the credit card provider may have
certain processes in place that prevent an instant release of funds back to the
card.
Additionally, we apologize for the inconvenient and
disheartening situation regarding the customer's Kohls.com experience. We regret
any inconsistencies and multiple contacts that you had to endure to reach a
final resolution. We would like to assure the customer that this is not
indicative of our service. The customer's concerns have reached a high level
and have been shared with our E-Commerce Executive Department to ensure that
our best practices are executed. We apologize for any additional
disappointment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have shared this issues to Ibotta, Mr. Rebates and Retailmenot. And in all my Facebook Pages! This is the most unprofessional company I have never dealt with. Glad I have Belk, JcPenney and credit cards because I'm returning everything purchased in the last few months and NEVER shopping at Kohl's again??. This smiling because I spend MY money where I received Good Customer Service. Now I consider this matter Closed as well!
Regards,
[redacted]

We apologize for the inconvenience our customer experienced due to the unauthorized activity on their account. We did attempt to contact our customer directly in regards to packages. We would like verify the packages are still in our customer's possession so can schedule a pick up as soon as...

possible.

We recognize the importance of providing great service at all times. We make every effort to ensure that your interactions with our associates are more than satisfactory and that you receive outstanding customer service.Our customers are very important in our continued growth and success, and our...

priority is customer satisfaction in all levels of service. We expect our associates to be knowledgeable, accessible and courteous at all times. We regret that this was not the case and we are sorry our associates did not provide the customer with the service anticipated.We have processed a return for the missing item from Kohls.com order #[redacted], back to the customer's American Express ending in [redacted]. We advise our customer to allow 10-14 business days for the credit to appear. We apologize fro any inconvenience.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I stand firmly on my last response.  I am very disappointed that the business did not want to resolve this matter respectfully.
Regards,
[redacted]

We have
processed a credit back to a Kohl’s Merchandise Credit for the missing Kohls.com
order #[redacted]. We advise our customer to allow 10-14 business days to
receive this via mail. We apologize for the inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The customer service department does not follow up nor do they try to solve the problems that THEY are having. The item was delivered but they do not address the dishonesty, the facts of the issues presented, why the original order was canceled without any reason or notice, why I was promised a return phone call and NEVER received one, why I was told that I would be called by a service person to follow up on the problem and was NEVER called, why l was told that the package was in the UPS system when it was obvious that the order was not even shipped yet and until the evening of the day it was promised delivered, why I have received my promised $45 from the original order that was cancelled yet promised, and why Kohl's does not appear to have a system set up to know where orders are or to be able to leave or attach the conversation notes from one customer service person and so that another can see what has been done, why I was told that the fastest the delayed order could be delivered was 2 days yet when then order was actually finally shipped it was overnight air? there is more but the actually delivery is only part of the problem.
Regards,
[redacted]