Kohl's Corporation

I don't think I'm a "most valued customer" after this experience.  Not being able to use my Kohl's cash in store due to flooding in our town and surrounding areas and simply wanting to use it online to apply towards a large order didn't make sense to me and I thought it was poor customer service. Adding in that a supervisor I spoke with that viewed my order, deleted the entire 36 items and put in a set of cookware in my cart did not help this situation either.  This entire experience wasted much of my and my families time and was frustrating for all of us.

Signage and pricing accuracy is very important to us and we make every effort to ensure that all merchandise is correctly labeled and placed with its corresponding sign. If a mistake is made, and an incorrect sign or piece of merchandise is incorrectly posted on a sales rack, the price listed on the...

sign or merchandise should be honored at the point of sale register. We regret that our associates were not more accommodating when the matter was first brought to their attention. Please know that the comments have been taken seriously and we will be forwarding the customer's concerns to the store's [redacted] for internal review.

Here are the highlights of our return policy when a receipt is not present:
•A full refund on your original tender if you paid with a Kohl's Charge or any other major credit card•An even exchange- Item must be from the same department as original item being returned•A Kohl's Merchandise Credit...

based on the lowest 13-week sale price•A corporate-issued refundThis information is listed online and in-store. We stand behind the refund given to the customer. We apologize for the confusion caused with her exchange.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]My gift card was worth a total of fifty dollars. The order number above was made with a purchase of 26.44. This means that Khols still owes me 23.56. because not only was my gift card worth $50, but I didn't know that they had cancelled my order before I made my second order. I was never given back my money from the first order that they cancelled because of the item being no longer in stock. I am still waiting for this money to be returned to me.  I am dissapointed as a customer and the information they have provided you with.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]  REGARDING THE NEED FOR ME TO CONTACT UPS TO "RELEASE" THE PACKAGE SO IT CAN BE SENT TO KOHL'S, KOHL'S MEANS RE-SENT.  THE RETURN HAS ALREADY BEEN SENT TO KOHL'S AND REJECTED, UNOPENED, BY KOHL'S!!!  HERE'S THE STORY: On July 28th, THE DAY THAT I INITIATED THE COMPLAINT AGAINST KOHL'S, I did so in response to a call I made to UPS to inquire about the status of my return.  The UPS agent informed me that Kohl's receiving agent refused to accept the return, CLAIMING THE RETURN WAS SENT TO THE WRONG ADDRESS!  The address was the one supplied by Kohl's on the return requisition form it sent to me, and which the UPS delivery driver accepted as LEGITIMATE!   The agent to whom I spoke at UPS verified for me the address on the requisition form.  The address is: Kohl's, Return Center, 3500 Salzman Road, Middletown, Ohio 45144-9401.  This is exactly the address Kohl's lists on it's website if one wishes to return an item.  I INFORMED UPS TO SIMPLY RE-SEND THE PACKAGE TO THAT ADDRESS.  UPS INFORMED ME THAT, BECAUSE KOHL'S HAD REJECTED THE RETURN, KOHL'S HAD TO REQUEST THAT THE ITEM BE RE-SENT.  KOHL'S REPRESENTATIVE IS LYING TO YOU.

On the order confirmation the customer attached, as well as on our end, the customer used a Discover Network  card ending in 0168.

Our Corporate
Refund Department advises they have tried to reach out to the customer, with no
response. The customer has been instructed to call ###-###-#### to speak to one
of our representatives before we can resolve the refund.
At this time
we advise the customer to please call...

###-###-#### and enter the receipt
information to speak to a representative. If the customer does not have the
receipt information, please call the same number and select option 3 to speak
directly to a representative. We hope this information was helpful.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is not satisfactory to me.  However, since this seem like a lost cause I will just quit doing business with a company that can't deliver what they promise and will let everybody else know about this.
apparently it doesn't seem like they will accept the fact that they were wrong.....
Regards,
[redacted]

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

We have reviewed our customer's concern and it appears we had to process another credit for our customer. We will be mailing our customer a Kohl's Merchandise Credit in the amount of $22.50 and applying another credit in the amount of $15.21. Please allow 7-10 business days to receive the...

merchandise credit via USPS. We apologize for the inconvenience and frustration our customer experienced.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.Kohl's Cash is NOT a coupon.  Be honest!  You stand behind your statement.  You made $40, but stand to lose more money in the future by losing a faithful customer.  We stand behind our decision and will save a lot of money in the future.  Thank you for the extra money in our wallet from now on, Kohl's.  Case closed.Regards,
Mr. & Mrs. [redacted]

Our records show the desired return credit for Kohls.com order #[redacted] was processed on 11/21/15, back to the customer's VISA ending in 1593. Additionally, we have no record of the customer contacting the Corporate Office via phone in reference to this complaint. We apologize for any inconvenience.

[A default letter is provided...

here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted],  I did receive my refund but only after multiple phone calls and emails. Your response to the Revdex.com sounds general and unapologetic. What a poor excuse for a large company.

We apologize for the inconvenience and frustration our customer experienced with online Order 6970833421. We have processed a full refund for out customer in the amount of $264.99 which was applied to our customer's Visa ending in 4044. Please advise our customer to allow 7-10 business days for this...

to reflect on their credit account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I am not satisfied with the company's handling my issue, therefore I want to be compensated for my time and effort.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]