Kohl's Corporation

Kohl's reserves the right to correct any
errors, inaccuracies or omissions and to change or update information
(including, without limitation, information related to text, pricing,
availability and product descriptions) at any time without notice (including
after you submitted your order and...

confirmation was received). In the event
that an item is listed at an incorrect price, with incorrect information, or
discounted in error, Kohl's shall have the right, in its sole discretion, to
refuse or cancel any purchased orders placed for that item. This information is
available online. We are unable to accommodate the customer's request
for a price adjustment.  We apologize for any
inconvenience this may cause you.

We have processed a credit for $10.00 back to the customer's Kohl's Charge account as a one-time courtesy. We advise our customer to allow 10-14 business days for the credit to appear.

Upon review of the Kohl’s Charge account
we are able to confirm the fraud status. At this time the account has been
closed and the matter resolved. The customer will receive a letter in the mail
as confirmation. We apologize for the inconvenience.

We apologize for the inconvenience our customer experienced with Order 7037069972. We did attempt to speak to our customer directly to advise him that we did process a credit in the amount of $32.09 to his Visa ending in 2914. Please advise our customer to allow 7-10 business days for this credit to...

reflect on their statement.

We have
processed a credit back to our customer’s Kohl’s Charge account in the amount of
$167.18 for the mis-shipped Kohls.com order [redacted]. We advise our customer
to allow 10-14 business days for the credit to appear on her Kohl’s Charge
account.

We have reviewed our customer's inquiry and have confirmed the reason a Kohl's Merchandise Credit was applied is because the customer paid with majority of her Kohls.com order 4054596431 with gift cards. Our customer charged $3.78 to her Discover card.  The return was handled accordingly....

At this time, we consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have...

determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The perfunctory response provide zero useful information. Neither am I informed if they are going to issue the rebate Nor am I informed the reason for the previous denial of the rebate.
Regards,
[redacted]

We have applied a credit for Order 7767224496. Our customer was issued a
credit to her Kohl's Charge in the amoun tof $50.80. Please advise our customer
to allow 3-5 business days for it to appear.

Our records
indicate we received the customer’s complaint through our social media channel
and have addressed his concerns. The customer has been advised his return
options, and offered reimbursement to make the pants wearable. We apologize for
the inconvenience.

Again, I talked to your agent to extent on Feb. 20th about my points, he explained, and told me as of March 1st I will be getting 15.00 in kohls rewards cash, for 313 points, but I did a return, which left me with 307, which still would get me
15.00 rewards cash, I'm not happy with your rudeness during this complaint either..... I don't think your understanding, you mess with ppl's points all the time, this is not the first time this has occurred, and the points you said I had in your last rebuttal, did not match my points in my account...do you see, right in the middle of a complaint, your giving false information. I want my 10.00 kohls cash now, or I will contact the FEDS. I'm tired of you ppl doing this every month. And on top of this, I'm going to be opening a new complaint with you, being your not returning my funds for a package I never received, I am being ignored with that issue.

Upon review of the Kohl's charge account, the payment made for $51.68 was paid for with check #4001 for an in-store purchase made. The balance at the time she stated the payment was made was $41.57 therefore the payment of $51.68 would have been more than the balance. This proves the payment of...

$51.68 was for the exact amount of the purchase made. The customer has been advised of this information previously. The next payment on the account is due by 11/07 to avoid any further late charges being assessed to the account. We are unable to remove any fees/credit reporting as the information is accurate.

Our records indicate there were no know errors with our Kohl's Mobile Application. We apologize for the inconvenience. We are more than happy to apply the $75.00 Kohl's Cash to a future order. We advise the customer to reply with the barcode numbers listed on the expired Kohl's Cash.

[A default letter is provided here which indicates your acceptance of the business's response.  If you...

wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Once I get my check I will retract complaint
Regards,
[redacted]

We apologize for inconvenince and stand behind our previous statement.

We regret to hear the customer did not receive her anticipated Kohl's Cash from Kohls.com order #[redacted]. Our records show we sent the earned promotion to [email protected], on two separate occasions. The e-mail was not returned, and we have no indication that the message was undeliverable....

Regrettably we are not able to print new physical Kohl's Cash for the customer. However, we would be more than happy to either honor the Kohl's Cash on a future Kohls.com order, or credit the amount directly to the customer's Kohl's Charge account. We advise the customer to reply with her preference. We apologize for any inconvenience.

We apologize for the inconvenience for the inconvenience our customer experienced with Kohls.com. It appears a credit was applied on December 11, 2016 in the amount of $322.49 which was applied to the Kohl's Charge ending in [redacted]

Once I sent a letter to the Nebraska Attorney General who opened mediation with KOHL'S they decided to act ethically and give me a refund.  However, KOHL'S refuses to clean up their act for...

other customers.  I have brought it to the attention of KOHL'S that they continue to advertise a false return policy verbally and in writing.  KOHL'S does nothing to make any changes.  I purchased an item at KOHL'S on 11/16/16 and on the back of the receipt is their advertised return policy (RETURN ANY ITEM ANY TIME FOR ANY REASON).  This is really not their return policy but management refused to make any changes.  I feel this is very wrong!  KOHL'S gave me a refund to get the Nebraska Attorney General to go away.  I feel sorry for everyone else out there that doesn't have the time to write the Revdex.com or the Attorney General.

Our customer was initially provided a return amount of $6.10 and also
emailed  Kohl's Cash in the amount of $13.17. We are also going to mailing out a
$55.00 gift card to make up for the difference. Please advise our customer to
allow 7-10 business days to receive via USPS.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details 
With the willful actions done by your agent who represents your company, I will have to let the social media know about your inability to do the right thing in resolving this matter and can expect legal corraspondence in seeking relief plus any and all punitive damages with all other avenues exhaisted. 
Regards,
[redacted]

In  order to address our customer's inquiry, please have our customer provide their order number.