Hello [redacted], We apologize for the quality of the arrangement that was delivered to your husband. The call you received to pick up that arrangement is part of our contract with the local florist and is for quality assurance purposes. With your agreement, we will be delivering the Deluxe...
Fanciful Spring Tulip & Iris Bouquet on March **. This will be delivered in a gift box by [redacted]. We have also issued a 50% refund on your credit card in the amount of $9.77. This amount should be back in your account within 3 - 7 business days, depending on your financial institution.Because you also used a $50 gift card on this order, we issued you a $25 Savings Pass to return 50% to you. The information for that $25 Savings Pass was emailed to the email address on your order. A new Savings Pass of $20 was also issued for your inconvenience and should arrive via email within one week. Both Savings Passes are good on an order(s) with us or any of our sister companies listed at the top of our website.We apologize for the stress and inconvenience to you and your husband in this matter.Sincerely,Linda L[redacted]1800Flowers.comExecutive Priority
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After informing the company of my complaint they have issued a full refund.
Sincerely,...
[redacted]We are very sorry for your poor ordering experience. I have confirmed a full refund has been issued in the amount of $250.70 and a $20 saving pass that will arrive via email in about a week. Sincerely, Matt R[redacted]Executive...
Hello, We've reviewed the various Terms & Conditions on our website along with Southwest Terms & Conditions. While it refers to Merchandise Value, use of gift cards, etc. we are going to issue the remaining points. Please allow 7-10 business days for these points to post to your...
account.We will work towards making our Terms & Conditions more clear in the future. Thank you,Courtney S[redacted]Executive Priority###-###-####
Hello,We do apologize that your flowers were not delivered on the scheduled date. We have issued you a full refund, in the amount of $84.98. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive via...
email in about one week. It appears your delivery was made on 2/**.Again, we apologize for any inconvenience this has caused.Sincerely,Mandy F[redacted]Executive Priority1800Flowers.com
Dear [redacted],We are very sorry for the delay and your time spent on hold. You have been issued $40.00 work of Savings Passes with will arrive in 30 days and across our family of brands, located at the top of our website, and is valid for one year. As for the floral arrangement we have...
issued you a 50 % Discount of $83.99 which will appear in your account in in three to seven business days We have also issued you a $20.00 Savings Pass which will arrive to your account via email within 30 Days. We are sending a replacement order which will arrive on 10/*/2017.We are very sorry that you experienced service difficulty with your order. Thank you for the opportunity to correct this. Thank you for choosing [redacted].Sincerely, [redacted]Executive Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and confirmed that the remedial action described therein had been performed. This resolution is satisfactory to me and the matter has been resolved.
Best,Matt
Hello,We apologize for any inconvenience you have encountered during your experience with us. We are fully committed to our 100% smile guarantee and have issued a full credit on one of the 4 dozen rose orders, I spoke with the local florist and they confirmed that the other $ dozen roses were...
delivered. A full credit on the 50 stem rose order was also refunded. You will see those charges back to your account within 5-7 business days. For your inconvenience we have issued a total of $40.00 is Savings Passes to use at any of our sister companies located at the top of out website that will arrive via email within 30 days. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon.Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-FLOWERS.COM
Hello, I do apologize, but as we stated previously we do not take returns. The item is a Swarovski Love Heart Necklace and there is not a qualitly issue. We gave a 50% credit back to the card that was used, but that is the maxium refund we can give. We will also issue a $20.00 savings pass for...
a future order that we go to the customers email address that we have on file. Sincerely,Mandy F[redacted]Executive Priority1800flowers.com
Hello, I am so sorry that your order was not delivered for Mother's Day. You order is scheduled to be delivered today, 5/**/16. Your order has been fully refunded and you have been issued $60.00 worth off savings passes for a future order. Again, I am so sorry for the...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Their information is incorrect about the first shipment. They state their delivery times are between 9am and 5pm on business days. However, records show the package was received at 5:45pm. My wife was not at work as her workday was done. Her signature was forged because she, nor anyone at her place of work signed for it.I was guaranteed a Saturday morning delivery by the 1800 flowers representative, as we would not be home in the afternoon. the package did not arrive until 4:30 that afternoon. Even though they state a 9am - 7pm delivery I was PROMISED a morning delivery.Every year my wife gets roses on our anniversary without fail. This is the first time in 15 years that didn't happen.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], We are very sorry for any inconvenience caused in refunding your order. I have spoken with our senior managers and we simply cannot issue a refund back to you as your gift certificates were purchased from Groupon. In order to get refunded for the $60.00 you will need to contact [redacted] at ###-###-####. In regards to the $20 saving pass that we issued, we apologize you have not received it yet, here is your saving pass informationSerial#[redacted] Pin#: [redacted]Value: $20.00[redacted]
[redacted]
Hello [redacted],We're very sorry that you are receiving our marketing emails after asking to be removed from our mailing list. I have manually removed you from our list. Please note that this may take up to 10 days to take effect, as our emails are automatically generated. Again, we apologize for...
any inconvenience that this may have caused and hope to serve your future gifting needs. Thank you,Courtney S[redacted]1-800-Flowers.comExecutive Priority
Dear [redacted], We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, and have issued you a full refund to your account. The credit should appear on your next billing statement. We've also issued you a $20 Saving Pass, which will arrive by...
e-mail. Again, we apologize for the inconvenience this may have caused. Jaelynn D[redacted]1-800-Flowers.comExecutive Priority Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have only been refunded 56.24. Also I was charged a total of 115.48 when I was supposed to have been charged 112.48, and only was refunded 56.24. I have attached pictures of my bank statement and have marked when it came out of my banking account and when the part of the refund came in, and all debits and credits since then.
[redacted]
Hello [redacted], I show that you called in earlier and we informed you that we authorized you card for $110.97 on 10/**/16. The order was never processed and the authorization is the only thing we have for you in our banking system. The authorization was reversed on 10/**/16 in our system. This...
means your bank should have received the reversal up to 10 business days from the day we issued it. Your bank should have released the authorization by now. As offered before, we can fax your bank the information on the reversal of the authorization. Or please call our Billing Department at ###-###-####. They can call your bank with you on the line and get this straightened out. This has been processed in our system and it is now up to your bank to release the authorization.We are very sorry for any inconvenience this has caused.Sincerely,Heather A[redacted]Executive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, We do apologize your flowers were delivered a day early and were not the freshest. We have issued you a full refund, in the amount of $74.57. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will...
arrive in your email in about one week. Again we apologize for any inconvenience. Sincerely,Ronald F[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But I must say that this was a very painful experience and my 3 time with this company so lesson learned. 3 strikes and you are out. For now on a May deal with florist directly. Last item:I wil consider this matter over when my wife receives the red roses a promised.
Sincerely,
[redacted]
Hello [redacted], We apologize for the quality of the arrangement that was delivered to your husband. The call you received to pick up that arrangement is part of our contract with the local florist and is for quality assurance purposes. With your agreement, we will be delivering the Deluxe...
Fanciful Spring Tulip & Iris Bouquet on March **. This will be delivered in a gift box by [redacted]. We have also issued a 50% refund on your credit card in the amount of $9.77. This amount should be back in your account within 3 - 7 business days, depending on your financial institution.Because you also used a $50 gift card on this order, we issued you a $25 Savings Pass to return 50% to you. The information for that $25 Savings Pass was emailed to the email address on your order. A new Savings Pass of $20 was also issued for your inconvenience and should arrive via email within one week. Both Savings Passes are good on an order(s) with us or any of our sister companies listed at the top of our website.We apologize for the stress and inconvenience to you and your husband in this matter.Sincerely,Linda L[redacted]1800Flowers.comExecutive Priority
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. After informing the company of my complaint they have issued a full refund.
Sincerely,...
[redacted]
[redacted]We are very sorry for your poor ordering experience. I have confirmed a full refund has been issued in the amount of $250.70 and a $20 saving pass that will arrive via email in about a week. Sincerely, Matt R[redacted]Executive...
Priority[redacted]
Hello, We've reviewed the various Terms & Conditions on our website along with Southwest Terms & Conditions. While it refers to Merchandise Value, use of gift cards, etc. we are going to issue the remaining points. Please allow 7-10 business days for these points to post to your...
account.We will work towards making our Terms & Conditions more clear in the future. Thank you,Courtney S[redacted]Executive Priority###-###-####
Hello,We do apologize that your flowers were not delivered on the scheduled date. We have issued you a full refund, in the amount of $84.98. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive via...
email in about one week. It appears your delivery was made on 2/**.Again, we apologize for any inconvenience this has caused.Sincerely,Mandy F[redacted]Executive Priority1800Flowers.com
Dear [redacted],We are very sorry for the delay and your time spent on hold. You have been issued $40.00 work of Savings Passes with will arrive in 30 days and across our family of brands, located at the top of our website, and is valid for one year. As for the floral arrangement we have...
issued you a 50 % Discount of $83.99 which will appear in your account in in three to seven business days We have also issued you a $20.00 Savings Pass which will arrive to your account via email within 30 Days. We are sending a replacement order which will arrive on 10/*/2017.We are very sorry that you experienced service difficulty with your order. Thank you for the opportunity to correct this. Thank you for choosing [redacted].Sincerely, [redacted]Executive Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and confirmed that the remedial action described therein had been performed. This resolution is satisfactory to me and the matter has been resolved.
Best,Matt
Hello,We apologize for any inconvenience you have encountered during your experience with us. We are fully committed to our 100% smile guarantee and have issued a full credit on one of the 4 dozen rose orders, I spoke with the local florist and they confirmed that the other $ dozen roses were...
delivered. A full credit on the 50 stem rose order was also refunded. You will see those charges back to your account within 5-7 business days. For your inconvenience we have issued a total of $40.00 is Savings Passes to use at any of our sister companies located at the top of out website that will arrive via email within 30 days. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon.Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-FLOWERS.COM
Hello, I do apologize, but as we stated previously we do not take returns. The item is a Swarovski Love Heart Necklace and there is not a qualitly issue. We gave a 50% credit back to the card that was used, but that is the maxium refund we can give. We will also issue a $20.00 savings pass for...
a future order that we go to the customers email address that we have on file. Sincerely,Mandy F[redacted]Executive Priority1800flowers.com
Hello, I am so sorry that your order was not delivered for Mother's Day. You order is scheduled to be delivered today, 5/**/16. Your order has been fully refunded and you have been issued $60.00 worth off savings passes for a future order. Again, I am so sorry for the...
inconvenience. Sincerely,Mandy F[redacted]Executive Services###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Their information is incorrect about the first shipment. They state their delivery times are between 9am and 5pm on business days. However, records show the package was received at 5:45pm. My wife was not at work as her workday was done. Her signature was forged because she, nor anyone at her place of work signed for it.I was guaranteed a Saturday morning delivery by the 1800 flowers representative, as we would not be home in the afternoon. the package did not arrive until 4:30 that afternoon. Even though they state a 9am - 7pm delivery I was PROMISED a morning delivery.Every year my wife gets roses on our anniversary without fail. This is the first time in 15 years that didn't happen.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], We are very sorry for any inconvenience caused in refunding your order. I have spoken with our senior managers and we simply cannot issue a refund back to you as your gift certificates were purchased from Groupon. In order to get refunded for the $60.00 you will need to contact [redacted] at ###-###-####. In regards to the $20 saving pass that we issued, we apologize you have not received it yet, here is your saving pass informationSerial#[redacted] Pin#: [redacted]Value: $20.00[redacted]
[redacted]
Hello [redacted],We're very sorry that you are receiving our marketing emails after asking to be removed from our mailing list. I have manually removed you from our list. Please note that this may take up to 10 days to take effect, as our emails are automatically generated. Again, we apologize for...
any inconvenience that this may have caused and hope to serve your future gifting needs. Thank you,Courtney S[redacted]1-800-Flowers.comExecutive Priority
Dear [redacted], We're very sorry your order did not meet expectations. We're fully committed to our 100% Smile Guarantee, and have issued you a full refund to your account. The credit should appear on your next billing statement. We've also issued you a $20 Saving Pass, which will arrive by...
e-mail. Again, we apologize for the inconvenience this may have caused. Jaelynn D[redacted]1-800-Flowers.comExecutive Priority Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because I have only been refunded 56.24. Also I was charged a total of 115.48 when I was supposed to have been charged 112.48, and only was refunded 56.24. I have attached pictures of my bank statement and have marked when it came out of my banking account and when the part of the refund came in, and all debits and credits since then.
[redacted]
Hello [redacted], I show that you called in earlier and we informed you that we authorized you card for $110.97 on 10/**/16. The order was never processed and the authorization is the only thing we have for you in our banking system. The authorization was reversed on 10/**/16 in our system. This...
means your bank should have received the reversal up to 10 business days from the day we issued it. Your bank should have released the authorization by now. As offered before, we can fax your bank the information on the reversal of the authorization. Or please call our Billing Department at ###-###-####. They can call your bank with you on the line and get this straightened out. This has been processed in our system and it is now up to your bank to release the authorization.We are very sorry for any inconvenience this has caused.Sincerely,Heather A[redacted]Executive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello, We do apologize your flowers were delivered a day early and were not the freshest. We have issued you a full refund, in the amount of $74.57. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will...
arrive in your email in about one week. Again we apologize for any inconvenience. Sincerely,Ronald F[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. But I must say that this was a very painful experience and my 3 time with this company so lesson learned. 3 strikes and you are out. For now on a May deal with florist directly. Last item:I wil consider this matter over when my wife receives the red roses a promised.
Sincerely,
[redacted]