Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This does nothing to fix their problem of lieing to get the customer to stop complaining, they never follow through with their promises so I don't believe they will actually refund my money and issue a savings passThey kept telling me my order was going to be delivered and it still has not beenThey took my money and never intended to provide the serviceWhen my order arrives then I will will consider it resolvedMy mother in a nursing home did not get a Mother's Day because of this and I am left feeling horrible because I trusted they delivered like they said and didn't find out they had not until Mother's Day and could not do anything about it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, We do apologize your order did not get delivered as scheduledWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionDue to the timing of your refund, $was applied as a discount, and your
credit card was only charged $The remaining balance, $was refunded on 2/**/We have also issued you a $Savings Pass, which will arrive in your email in about one week. Our records show your item was eventually delivered on 2/**/Again, we apologize for any inconvenienceSincerely,Ronald F* 1-800-Flowers.com***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I don't have the card number for the gift card and I was not the one who originally purchased the cardHow am I going to get a refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** **,Thank you for contacting us.We understand you have not received the promised $refundAfter reviewing our records, a gift certificate was used in the amount of $to purchase this order. The total amount charged to your card was $21.26, which
was refunded on 9/**/2015. We apologize for the confusion and have issued you a $Savings pass.Again, we apologize for the inconvenience this has caused, and hope you'll trust us to deliver another smile for you soon.Sincerely, Angela M***Executive Priority Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told numerous times that there would be no issue delivering flowersI was also told there WAS a florist there, just that it had been closed for a couple daysIf they cannot deliver to an address, do not allow an order to placed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We have reached out to the customer and left them a voicemail mail to let her know that we had refunded her flowers and balloonWe will also be following up with another call to ensure she is taken care of.Sincerely,Charma
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello Joann,I do apologize for the confusionI do show that your full refund of $and $savings pass was issued on 2/**/You should receive this in 3-business daysI also show that your recipient should receive a delivery today 2/**/2016. Thank you, Stacy H***
Hello ***, We sincerely apologize for your inconvenienceWe are fully committed to our 100% Smile Guarantee, and have issued you a full refund, which should reflect in your account in 5-business days.We've also found that a $Savings Pass on 02/**/The information is as
follows:Serial Number: ***PIN: ***Expiration Date: 02/**/2018Again, we are very sorry for the trouble you had during your experience with us. Sincerely,Susan S***
***
*** ***
***
Hello ***, We apologize for any inconvenience during your experience with usYour order has been canceled because we do not have a florist available to fill your order and we have issued a full refund to your accountIt will reflect in your account in 5-business daysFor your
inconvenience, we have issued $Savings Passes, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one yearAgain, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Susan S***
***
*** ***
***
Hello ***, We are very sorry that your sympathy gift was not deliveredWe had received a delivery confirmation from *** that it was delivered on 2/**/at 11:am and left at the back doorWhen you contacted us that it was not delivered, we replaced the order for delivery on March *,
at no extra cost to youWe have contacted you through the email address on your order to make sure you want that deliveryIf not, we will cancel the order. You were fully refunded in the amount of $on March ***This amount should be back in your account within - business days, depending on your financial institutionAlso, a $Savings Pass for a future order was issued to you and should arrive via email within one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.We are sorry that your customer service experience was not what you desired or what we requirePlease accept our apology and be assured that all calls are recorded and monitoredOur emails are also audited and we have measures in place to deal with agents according to their actions. We apologize for any stress or inconvenience to you and your family in this matter.Linda L***1800Flowers.comExecutive Priority
Hello,We sincerely apologize for the customer's inconvenience. I have spoken to the customer on May ** and apologized for the poor experience.We have accommodated the request for a refund for $issued on May *, 2015. A complimentary delivery is being made on May ** with our
apologies.Regards,*** ***Executive Priority Services*** ###-###-####
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $successfully post back to *** account on May **.A complimentary delivery of the arrangement has been arranged for delivery on May **.Regards,*** ***Executive Priority
Services*** ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive the refund for ***which was I accepted the refund for please refund the due to the undelivered ordering for Linda n*** a receipient thank you so much *** **
Hello *** We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in - business days For your inconvenience, we have
issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Jacqueline G*** Executive Services ###-###-####
Dear Revdex.com, As you know, our delivery times are between 9:am and 5:pm for businesses and from 9:am to 7:pm for residential deliveriesThe customer received his first order within our delivery times, however as a courtesy we sent a gratis arrangement as wellIt too arrived within our
delivery timesThe customer has been issued a $Savings pass which will arrive in his email within the next weeksIn addition to that I have issued a 50% refund as a courtesyThe customer will see a discount of $on his next billing statementWe are sorry however this order does not qualify for a full refund
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This does nothing to fix their problem of lieing to get the customer to stop complaining, they never follow through with their promises so I don't believe they will actually refund my money and issue a savings passThey kept telling me my order was going to be delivered and it still has not beenThey took my money and never intended to provide the serviceWhen my order arrives then I will will consider it resolvedMy mother in a nursing home did not get a Mother's Day because of this and I am left feeling horrible because I trusted they delivered like they said and didn't find out they had not until Mother's Day and could not do anything about it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello, We do apologize your order did not get delivered as scheduledWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionDue to the timing of your refund, $was applied as a discount, and your
* 1-800-Flowers.com***
credit card was only charged $The remaining balance, $was refunded on 2/**/We have also issued you a $Savings Pass, which will arrive in your email in about one week. Our records show your item was eventually delivered on 2/**/Again, we apologize for any inconvenienceSincerely,Ronald F
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because I don't have the card number for the gift card and I was not the one who originally purchased the cardHow am I going to get a refund?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Dear *** **,Thank you for contacting us.We understand you have not received the promised $refundAfter reviewing our records, a gift certificate was used in the amount of $to purchase this order. The total amount charged to your card was $21.26, which
was refunded on 9/**/2015. We apologize for the confusion and have issued you a $Savings pass.Again, we apologize for the inconvenience this has caused, and hope you'll trust us to deliver another smile for you soon.Sincerely, Angela M***Executive Priority Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told numerous times that there would be no issue delivering flowersI was also told there WAS a florist there, just that it had been closed for a couple daysIf they cannot deliver to an address, do not allow an order to placed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hello,We have reached out to the customer and left them a voicemail mail to let her know that we had refunded her flowers and balloonWe will also be following up with another call to ensure she is taken care of.Sincerely,Charma
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hello Joann,I do apologize for the confusionI do show that your full refund of $and $savings pass was issued on 2/**/You should receive this in 3-business daysI also show that your recipient should receive a delivery today 2/**/2016. Thank you, Stacy H***
Hello ***, We sincerely apologize for your inconvenienceWe are fully committed to our 100% Smile Guarantee, and have issued you a full refund, which should reflect in your account in 5-business days.We've also found that a $Savings Pass on 02/**/The information is as
follows:Serial Number: ***PIN: ***Expiration Date: 02/**/2018Again, we are very sorry for the trouble you had during your experience with us. Sincerely,Susan S***
***
*** ***
***
Hello ***, We apologize for any inconvenience during your experience with usYour order has been canceled because we do not have a florist available to fill your order and we have issued a full refund to your accountIt will reflect in your account in 5-business daysFor your
inconvenience, we have issued $Savings Passes, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one yearAgain, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Susan S***
***
*** ***
***
Hello ***, We are very sorry that your sympathy gift was not deliveredWe had received a delivery confirmation from *** that it was delivered on 2/**/at 11:am and left at the back doorWhen you contacted us that it was not delivered, we replaced the order for delivery on March *,
at no extra cost to youWe have contacted you through the email address on your order to make sure you want that deliveryIf not, we will cancel the order. You were fully refunded in the amount of $on March ***This amount should be back in your account within - business days, depending on your financial institutionAlso, a $Savings Pass for a future order was issued to you and should arrive via email within one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.We are sorry that your customer service experience was not what you desired or what we requirePlease accept our apology and be assured that all calls are recorded and monitoredOur emails are also audited and we have measures in place to deal with agents according to their actions. We apologize for any stress or inconvenience to you and your family in this matter.Linda L***1800Flowers.comExecutive Priority
Hello,We sincerely apologize for the customer's inconvenience. I have spoken to the customer on May ** and apologized for the poor experience.We have accommodated the request for a refund for $issued on May *, 2015. A complimentary delivery is being made on May ** with our
apologies.Regards,*** ***Executive Priority Services*** ###-###-####
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $successfully post back to *** account on May **.A complimentary delivery of the arrangement has been arranged for delivery on May **.Regards,*** ***Executive Priority
Services*** ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not receive the refund for ***which was I accepted the refund for please refund the due to the undelivered ordering for Linda n*** a receipient thank you so much *** **
Hello *** We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in - business days For your inconvenience, we have
issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Jacqueline G*** Executive Services ###-###-####
Dear Revdex.com, As you know, our delivery times are between 9:am and 5:pm for businesses and from 9:am to 7:pm for residential deliveriesThe customer received his first order within our delivery times, however as a courtesy we sent a gratis arrangement as wellIt too arrived within our
delivery timesThe customer has been issued a $Savings pass which will arrive in his email within the next weeksIn addition to that I have issued a 50% refund as a courtesyThe customer will see a discount of $on his next billing statementWe are sorry however this order does not qualify for a full refund