Dear [redacted], I do apologize for any inconvenience this may have caused. We have issued you a full credit in the amount of $64.98. As a further apology we have issued you a $20.00 saving pass, which will arrive in your email within one week. Thank you, Stacy H[redacted]
Hello [redacted], We did want to make you aware that the order number you provided [redacted] did not bring up any order information, but with the information that you provide in prior emails we were able to locate an order for your brother. However, on that order there is no information that links you to the order. We did however call and email your brother but have not heard anything back from him. We will need to speak to him directly to resolve any issues. Sincerely,Katharine C[redacted]Executive Priority Services###-###-####
Dear [redacted],Thank you for contacting us. I understand your gifts did not meet expectations. I am truly sorry, as I know the importance of delivering a smile to someone you care about. After reviewing our records, a full refund in the amount of $29.97 was issued to your account; this...
was the total amount charged to your credit card. Unfortunately, we are unable to refund the $60.00 paid using a gift card back to your credit card. We would be happy to process the refund back to the gift card. Please contact our team with the gift card serial number and we will process this as soon as possible.Again, we apologize for the inconvenience this has caused and hope you'll trust us to deliver another smile for you soon.Sincerely, Angela M[redacted]Executive Priority Services[redacted] ###-###-####
Hello,We do apologize your flowers were not delivered correctly for such a heartfelt occasion. There was a full refund issued on 1/**/2018 in the amount of $112.48.Again, we apologize for the inconvenience this has caused.Sincerely,Mandy F[redacted]Executive Priority1800Flowers.com"
Hello,Our franchise business consultant, Ellie P[redacted], has spoken with our customer, [redacted] and they agreed to a resolution. We issued a $50 gift card to her private email.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Mandy from their Executive staff has contacted me and resolved this matter quickly and professionally. Thank you for the assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not ask for the flowers to be delivered on 2/**/17, I specifically called in, and spoke with the billing department to cancel that order. Billing assured me that they would cancel that order and call me and give me a full refund. Due to the mistake on your end, the roses that I initially sent, were not delivered properly, ruining my whatever I wanted to do with someone I liked. As a result, I asked to cancel the original order and redeliver the new one on 2/**/17. However, the agent failed to cancel the order, and they were delivered on Saturday, 2/**/17, which was bad for me. Then I specifically canceled the 2/**/17 order as I mentioned previously. I don't want a partial refund, I want a full refund, it is not my fault and I should not be responsible for your negligence.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello [redacted], We truly apologize for any inconvenience this has caused you. Once your card information is submitted, banks automatically place an authorization hold on the funds. We have reviewed your history in our banking system and have found the authorization holds you have referred to....
These will fall off in 48-72 hours. If they are still showing on your account after May **, 2017, please reach out to our Billing Department for further assistance. They can be reached at ###-###-#### or [redacted].For your inconvenience, we have issued a $20.00 Savings Pass to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.Again, we are very sorry for any inconvenience. We hope you'll let us deliver a smile for you soon! Sincerely,Susan S[redacted]1800Flowers.comExecutive Services###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have emails showing that a full refund would be expected and it would show up on my billing statement. No where does it say anything about a gift card refund. I don't want to ever purchase anything from your company again. You obviously got my money at some point when my wife bought the gift cards, issue me a check for $60 and that will be fine. Your employees sent numerous emails about a full refund to my account which would be reflected on my billing statement. 29.97 is not a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We do apologize your fruit bouquet did not get delivered as scheduled. We have issued you a full refund, in the amount of $59.52. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive in your...
email in about one week. Again we apologize for any inconvenience. Sincerely,Ronald F[redacted]
Hello Ron, I apologize for any inconvenience this has caused. We have issued you a full refund in the amount of $84.98, which should appear on your next billing statement. We have also issued you $40.00 in savings pass good towards your next order, which will appear via email within one...
to two weeks. Sincerely, Stacy H[redacted]1-800-Flowers.comExecutive Priority###-###-####
Hello, We do apologize your order did not get delivered as scheduled. We have issued you a full refund, in the amount of $125.05. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you two $20 Savings Passes, which will arrive in your email...
in about one week.Again, we apologize for any inconvenience. Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not heard from 1-800-flowers.com regarding my complaints (ID: [redacted]) yet. Thank you for following up with this case. I appreciate your assistance. Sincerely,[redacted]
Dear [redacted],I am very sorry for what you have experienced. Your refund, which should have been processed on the [redacted], was processed on April [redacted] and finalized April [redacted]. The refund reference number is [redacted]. Your bank should be able to tell you where in the...
process it is at this point in time. Again, my profuse apologies for disappointing you and your wife on your anniversary. [redacted] Executive Priority ###-###-#### [redacted]
I do apologize for your disappointment with the Japanese Red Maple tree. I have issued you full credit as requested in the amount of $95.97. You should see this credit posted to your account within 7-10 business days. Thank you!
We are very sorry for the problems you encountered. We did confirm that the order was delivered as you originally ordered, with five separate vases. Thank you for speaking with the executive Scott and confirming everything turned out to your satisfaction. We consider this matter resolved.
Hello, We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your account on May [redacted]. It should reflect in your account in 5-7 business days. Unfortunately, after reviewing your...
order we don’t have a local florist in your recipient’s area that works with 1800Flowers.com. We apologize for any inconvenience this may have caused. Sincerely, Jaelynn D[redacted] Executive Services 1-800-FLOWERS.COM
Hello,We do apologize your order was not delivered as scheduled. We have issued you a full refund, in the amount of $124.45. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive in your email in about...
one week. Again, we apologize for any inconvenience.Sincerely,Ronald F[redacted]1-800-Flowers.com[redacted]
Hello [redacted] **, We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your account. It should reflect in your account in 3 - 5 business days. We have also scheduled a...
redelivery of your gift. For your inconvenience, we have issued a $20.00 Savings Pass to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Jacqueline G[redacted] Executive Services ###-###-####
Good Morning, We apologize for any inconvenience that this has caused. I have removed your email address from our data base. Unfortunately, it does take up to 14 days for all emails to be discontinued. If you continue to receive these emails after the 14 days, please contact us at...
Dear [redacted], I do apologize for any inconvenience this may have caused. We have issued you a full credit in the amount of $64.98. As a further apology we have issued you a $20.00 saving pass, which will arrive in your email within one week. Thank you, Stacy H[redacted]
Hello [redacted], We did want to make you aware that the order number you provided [redacted] did not bring up any order information, but with the information that you provide in prior emails we were able to locate an order for your brother. However, on that order there is no information that links you to the order. We did however call and email your brother but have not heard anything back from him. We will need to speak to him directly to resolve any issues. Sincerely,Katharine C[redacted]Executive Priority Services###-###-####
Dear [redacted],Thank you for contacting us. I understand your gifts did not meet expectations. I am truly sorry, as I know the importance of delivering a smile to someone you care about. After reviewing our records, a full refund in the amount of $29.97 was issued to your account; this...
was the total amount charged to your credit card. Unfortunately, we are unable to refund the $60.00 paid using a gift card back to your credit card. We would be happy to process the refund back to the gift card. Please contact our team with the gift card serial number and we will process this as soon as possible.Again, we apologize for the inconvenience this has caused and hope you'll trust us to deliver another smile for you soon.Sincerely, Angela M[redacted]Executive Priority Services[redacted] ###-###-####
Hello,We do apologize your flowers were not delivered correctly for such a heartfelt occasion. There was a full refund issued on 1/**/2018 in the amount of $112.48.Again, we apologize for the inconvenience this has caused.Sincerely,Mandy F[redacted]Executive Priority1800Flowers.com"
Hello,Our franchise business consultant, Ellie P[redacted], has spoken with our customer, [redacted] and they agreed to a resolution. We issued a $50 gift card to her private email.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Mandy from their Executive staff has contacted me and resolved this matter quickly and professionally. Thank you for the assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I did not ask for the flowers to be delivered on 2/**/17, I specifically called in, and spoke with the billing department to cancel that order. Billing assured me that they would cancel that order and call me and give me a full refund. Due to the mistake on your end, the roses that I initially sent, were not delivered properly, ruining my whatever I wanted to do with someone I liked. As a result, I asked to cancel the original order and redeliver the new one on 2/**/17. However, the agent failed to cancel the order, and they were delivered on Saturday, 2/**/17, which was bad for me. Then I specifically canceled the 2/**/17 order as I mentioned previously. I don't want a partial refund, I want a full refund, it is not my fault and I should not be responsible for your negligence.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello [redacted], We truly apologize for any inconvenience this has caused you. Once your card information is submitted, banks automatically place an authorization hold on the funds. We have reviewed your history in our banking system and have found the authorization holds you have referred to....
These will fall off in 48-72 hours. If they are still showing on your account after May **, 2017, please reach out to our Billing Department for further assistance. They can be reached at ###-###-#### or [redacted].For your inconvenience, we have issued a $20.00 Savings Pass to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.Again, we are very sorry for any inconvenience. We hope you'll let us deliver a smile for you soon! Sincerely,Susan S[redacted]1800Flowers.comExecutive Services###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have emails showing that a full refund would be expected and it would show up on my billing statement. No where does it say anything about a gift card refund. I don't want to ever purchase anything from your company again. You obviously got my money at some point when my wife bought the gift cards, issue me a check for $60 and that will be fine. Your employees sent numerous emails about a full refund to my account which would be reflected on my billing statement. 29.97 is not a full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We do apologize your fruit bouquet did not get delivered as scheduled. We have issued you a full refund, in the amount of $59.52. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive in your...
email in about one week. Again we apologize for any inconvenience. Sincerely,Ronald F[redacted]
Hello Ron, I apologize for any inconvenience this has caused. We have issued you a full refund in the amount of $84.98, which should appear on your next billing statement. We have also issued you $40.00 in savings pass good towards your next order, which will appear via email within one...
to two weeks. Sincerely, Stacy H[redacted]1-800-Flowers.comExecutive Priority###-###-####
Hello, We do apologize your order did not get delivered as scheduled. We have issued you a full refund, in the amount of $125.05. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you two $20 Savings Passes, which will arrive in your email...
in about one week.Again, we apologize for any inconvenience. Sincerely,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not heard from 1-800-flowers.com regarding my complaints (ID: [redacted]) yet. Thank you for following up with this case. I appreciate your assistance. Sincerely,[redacted]
Dear [redacted],I am very sorry for what you have experienced. Your refund, which should have been processed on the [redacted], was processed on April [redacted] and finalized April [redacted]. The refund reference number is [redacted]. Your bank should be able to tell you where in the...
process it is at this point in time. Again, my profuse apologies for disappointing you and your wife on your anniversary. [redacted] Executive Priority ###-###-#### [redacted]
I do apologize for your disappointment with the Japanese Red Maple tree. I have issued you full credit as requested in the amount of $95.97. You should see this credit posted to your account within 7-10 business days. Thank you!
We are very sorry for the problems you encountered. We did confirm that the order was delivered as you originally ordered, with five separate vases. Thank you for speaking with the executive Scott and confirming everything turned out to your satisfaction. We consider this matter resolved.
Hello, We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your account on May [redacted]. It should reflect in your account in 5-7 business days. Unfortunately, after reviewing your...
order we don’t have a local florist in your recipient’s area that works with 1800Flowers.com. We apologize for any inconvenience this may have caused. Sincerely, Jaelynn D[redacted] Executive Services 1-800-FLOWERS.COM
Hello,We do apologize your order was not delivered as scheduled. We have issued you a full refund, in the amount of $124.45. You should see your refund in 3-5 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive in your email in about...
one week. Again, we apologize for any inconvenience.Sincerely,Ronald F[redacted]1-800-Flowers.com[redacted]
Hello [redacted] **, We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your account. It should reflect in your account in 3 - 5 business days. We have also scheduled a...
redelivery of your gift. For your inconvenience, we have issued a $20.00 Savings Pass to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Jacqueline G[redacted] Executive Services ###-###-####
Good Morning, We apologize for any inconvenience that this has caused. I have removed your email address from our data base. Unfortunately, it does take up to 14 days for all emails to be discontinued. If you continue to receive these emails after the 14 days, please contact us at...
###-###-####. Sincerely,Lisa D[redacted]Team Manager - Executive Priority