Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[This is the same person that has refused to contact my brother about the issue. She is being a DIFFICULT AND UNHELPFUL. SHE NEEDS TO STOP BEING LAZY AND CONTACT THE CUSTOMER. If Katharine were any good at her job she would have contacted him by now, and stop trying to exert whatever little authority she thinks she has. As of this complaint NO ONE has yet to contact him. The answer is ridiculous and stupid. The customer has NOT been contacted and the issue has not been resolved. Someone from 1800Flowers NEEDS TO CONTACT HIM that was in the request and not continuing to try inconvenience him. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED. TO SAY DUE TO CONFIDENTIALITY FOR A FLOWER ORDER IS STUPID. THIS SITUATION WOULD NOT BE ANY DIFFERENT THAN AN ADMIN. ASST. PLACING AN ORDER FOR HER BOSS. CONTACT THE CUSTOMER AND STOP BEING RIDICULOUS and SENDING CANNED RESPONSES. I WILL BE WRITING A LETTER THE CEO AND PRESIDENT OF 1800FLOWERS!!! [redacted].]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello [redacted], We apologize for any inconvenience during your experience with us.We are committed to our 100% Smile Guarantee and have issued a full refund to your account . We have also scheduled a re delivery of your order at no additional charge to...
you. For your inconvenience, we have issueda$20.00 Savings Pass to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Jacqueline G[redacted]1800Flowers.com[redacted]
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $65.97 was confirmed as being posted back to the customers account on May **.Regards,[redacted]Executive Priority Services[redacted] ###-###-####
Hello, We have issued a refund. Please look for an email from us with the refund details as we do not want to include personal information on a public website. Sincerely, Mandy F[redacted]1800Flowers.comExecutive Priority[redacted] 866
Hello,We sincerely apologize for the customer's inconvenience. I have contacted the customer and left a message with an apology for the poor experience.We have accommodated the request for a refund of $65.37 issued on May **, 2015. Please allow 3 - 5 business days for the refund to...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I wanted to let you know that I am still receiving emails from [redacted]. I will forward you the emails that I have received in the month of September.
Hello [redacted] We're very sorry that your order has not been delivered and that you have not received any form of compensation. As this order was placed via a 1-800-Flowers store and not [redacted], we are unable to access the order. Unfortunately, the stores are franchises and are not...
affiliated with us. If you are able to provide the Revdex.com with the address and phone number of the store that this order was purchased from, they will be able to further assist you.Again, we apologize for any inconvenience that this has caused and wish we could have been of further assistance. Thank you,Courtney S[redacted]Executive Priority
Hello,Our records show that your account was refunded on 5/**/2017 in full as well as the redelivery was confirmed on 5/**/2017. We apologize for any inconvenience this may have caused. Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-Flowers.com
Good Morning Suzanne,I have reached out to the IT Dept. and have confirmed that you should not get anymore emails from fruitbouquets.com. I would give it at least 10 business to be able to process fully.Please accept my apologies for the delay in this resolution.Kimberly Jensen1800flowers.comExecutive Priority Services###-###-####
Hello,We sincerely apologize for the customer's inconvenience.The customer placed her order on line on 5/*. The order did not properly process with her form of payment and the customer was notified via email on May * noting the order was not properly processed.No further compensation is being...
offered at this time and the complaint is considered resolved.Regards,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I contacted the customer by phone to work out a resolution for this situation. I apologized to [redacted] for the inconvenience and frustration with this order. I had found that the order could be expressed to arrive 12/*/2015 and offered her the option to replace the order with the new date and she was...
happy to accept. I also issued her a $20 Savings Pass for the trouble she experienced.
Hello, We're very sorry that you are still receiving emails from our company. We have resubmitted the request for removal. Please note that it may take up to 10 days to be completely removed, as our emails are pre-generated.Again, we apologize for the inconvenience this has caused and hope that...
you will give us a future opportunity to deliver a smile for you.Thank you, Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####
Hello, I apologize for the inconvenience this may have caused. I have sent the customer an email asking for recipient information to replace these orders and get them delivered to the correct recipients. I also let her know that the recipients will not receive deliveries today that she would...
receive two and could keep those as an apology. Sincerely, Stacy H[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello [redacted], We apologize for any inconvenience during your experience with us. There is a redelivery scheduled for today, 02/**/17. A 50% refund was issued to you on 02/**/17. When you choose to accept the redelivery with a 50% refund, we are not able to issue a full refund. For your...
inconvenience, we have issued a $20.00 Savings Pass, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Susan S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Here is the Order Number # [redacted], copied directly from his account. I obviously know everything about the account and there is not an option to add an additional person on the 1800Flowers site, but I don't care about that. I just want someone to contact him and get this issue resolved. There is no reason it should have taken 4 days to get someone to contact him. A lot of time has been wasted while you continuously sent less than empathetic robotic responses. He will try to call you back, but he is available for a return call.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We issued a total refund on Jan. **, 2018 in two amounts of $54.24 each. Because your order was placed through Next Jump, your funds were released to them and are no longer in our account. If you have any billing questions or concerns, you will need to contact Next Jump at ###-###-####. They can take up to 30 days to return your money back to your account.We are sorry for any inconvenience to you in this matter.Sincerely,Linda L[redacted]1800Flowers.comExecutive Priority
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[This is the same person that has refused to contact my brother about the issue. She is being a DIFFICULT AND UNHELPFUL. SHE NEEDS TO STOP BEING LAZY AND CONTACT THE CUSTOMER. If Katharine were any good at her job she would have contacted him by now, and stop trying to exert whatever little authority she thinks she has. As of this complaint NO ONE has yet to contact him. The answer is ridiculous and stupid. The customer has NOT been contacted and the issue has not been resolved. Someone from 1800Flowers NEEDS TO CONTACT HIM that was in the request and not continuing to try inconvenience him. THIS IS THE WORST SERVICE I HAVE EVER EXPERIENCED. TO SAY DUE TO CONFIDENTIALITY FOR A FLOWER ORDER IS STUPID. THIS SITUATION WOULD NOT BE ANY DIFFERENT THAN AN ADMIN. ASST. PLACING AN ORDER FOR HER BOSS. CONTACT THE CUSTOMER AND STOP BEING RIDICULOUS and SENDING CANNED RESPONSES. I WILL BE WRITING A LETTER THE CEO AND PRESIDENT OF 1800FLOWERS!!! [redacted].]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello [redacted], We apologize for any inconvenience during your experience with us.We are committed to our 100% Smile Guarantee and have issued a full refund to your account . We have also scheduled a re delivery of your order at no additional charge to...
you. For your inconvenience, we have issueda$20.00 Savings Pass to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Jacqueline G[redacted]1800Flowers.com[redacted]
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $65.97 was confirmed as being posted back to the customers account on May **.Regards,[redacted]Executive Priority Services[redacted] ###-###-####
Hello, We have issued a refund. Please look for an email from us with the refund details as we do not want to include personal information on a public website. Sincerely, Mandy F[redacted]1800Flowers.comExecutive Priority[redacted] 866
Hello,We sincerely apologize for the customer's inconvenience. I have contacted the customer and left a message with an apology for the poor experience.We have accommodated the request for a refund of $65.37 issued on May **, 2015. Please allow 3 - 5 business days for the refund to...
process.Regards,[redacted]Executive Priority Services[redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I wanted to let you know that I am still receiving emails from [redacted]. I will forward you the emails that I have received in the month of September.
[redacted]
(see attached)
Hello [redacted] We're very sorry that your order has not been delivered and that you have not received any form of compensation. As this order was placed via a 1-800-Flowers store and not [redacted], we are unable to access the order. Unfortunately, the stores are franchises and are not...
affiliated with us. If you are able to provide the Revdex.com with the address and phone number of the store that this order was purchased from, they will be able to further assist you.Again, we apologize for any inconvenience that this has caused and wish we could have been of further assistance. Thank you,Courtney S[redacted]Executive Priority
Hello,Our records show that your account was refunded on 5/**/2017 in full as well as the redelivery was confirmed on 5/**/2017. We apologize for any inconvenience this may have caused. Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-Flowers.com
Good Morning Suzanne,I have reached out to the IT Dept. and have confirmed that you should not get anymore emails from fruitbouquets.com. I would give it at least 10 business to be able to process fully.Please accept my apologies for the delay in this resolution.Kimberly Jensen1800flowers.comExecutive Priority Services###-###-####
Hello,We sincerely apologize for the customer's inconvenience.The customer placed her order on line on 5/*. The order did not properly process with her form of payment and the customer was notified via email on May * noting the order was not properly processed.No further compensation is being...
offered at this time and the complaint is considered resolved.Regards,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
I contacted the customer by phone to work out a resolution for this situation. I apologized to [redacted] for the inconvenience and frustration with this order. I had found that the order could be expressed to arrive 12/*/2015 and offered her the option to replace the order with the new date and she was...
happy to accept. I also issued her a $20 Savings Pass for the trouble she experienced.
Hello, We're very sorry that you are still receiving emails from our company. We have resubmitted the request for removal. Please note that it may take up to 10 days to be completely removed, as our emails are pre-generated.Again, we apologize for the inconvenience this has caused and hope that...
you will give us a future opportunity to deliver a smile for you.Thank you, Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####
Hello, I apologize for the inconvenience this may have caused. I have sent the customer an email asking for recipient information to replace these orders and get them delivered to the correct recipients. I also let her know that the recipients will not receive deliveries today that she would...
receive two and could keep those as an apology. Sincerely, Stacy H[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello [redacted], We apologize for any inconvenience during your experience with us. There is a redelivery scheduled for today, 02/**/17. A 50% refund was issued to you on 02/**/17. When you choose to accept the redelivery with a 50% refund, we are not able to issue a full refund. For your...
inconvenience, we have issued a $20.00 Savings Pass, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Susan S[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Here is the Order Number # [redacted], copied directly from his account. I obviously know everything about the account and there is not an option to add an additional person on the 1800Flowers site, but I don't care about that. I just want someone to contact him and get this issue resolved. There is no reason it should have taken 4 days to get someone to contact him. A lot of time has been wasted while you continuously sent less than empathetic robotic responses. He will try to call you back, but he is available for a return call.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, We issued a total refund on Jan. **, 2018 in two amounts of $54.24 each. Because your order was placed through Next Jump, your funds were released to them and are no longer in our account. If you have any billing questions or concerns, you will need to contact Next Jump at ###-###-####. They can take up to 30 days to return your money back to your account.We are sorry for any inconvenience to you in this matter.Sincerely,Linda L[redacted]1800Flowers.comExecutive Priority