Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
That is unacceptable when I have asked for a full refund which has yet to reach my accountThe savings pass is also a smack in the face considering that I used the savings pass on my second order which ended the same way as the first order NOT DELIVERED AND LIED TOI ask to take this matter to the fullest extent and would love to speak to a legal representative for the turmoil I have sufferedThank you.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Joann M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I have been contacted by the business and given a refund for my full amountSincerely,
***
***
We have investigated this issue and found that the customer placed the order on 10/** for delivery on 10/**Per her submission, the item delivered on 10/** was not the item orderedWe then sent the shop a message to deliver a higher value basket containing the same or similar items as her original
order and issued her a $Savings Pass toward a future order for her inconvenience. The customer accepted this offer, but called back on 10/** asking for more compensation, a more expensive basket than we were offering and delivered to her home insteadShe insisted that we replace the basket with a specific item, our Supreme basket, valued at almost twice the cost of her original orderThis request was granted, with supervisor approval, overnighted and delivered on 10/**/**, three days after the originally requested dateThe order arrived on 10/**/*** at 2:pm to the customer's home She was also issued an additional $Savings Pass, for a total of $and received a gift that was valued at $more than her original orderWe value our customer's and do what we can to compensate for disappointments and delaysWe are sorry the customer is dissatisfied with our Customer ServiceOur review of this situation indicates it was handled appropriately and we will not be issuing any further compensation on this orderWe will also email the customer as follto her request. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The refund was received and credited to me. I have also received the email containing the $gift
Sincerely,
*** ***
Hello ***, We apologize for any inconvenience during your experience with usWe are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in 5-business days. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Susan S*Executive Services###-###-####
Good Morning,My apologies for all the confusion with your order.An agent has previously issued you a $credit on June **, I have issued you the remaining $to accommodate the total monies in question Both these credits should reflect on your next billing
statement.Sincerely,Kimberly J***Executive Priority Services
Dear ***,Thank you for contacting us.We're very sorry your order experience with us wasn't everything it should have beenI have been assigned to investigate and resolve the issues you outlined in your complaint to the Revdex.comYou had asked for us to review our policy regarding urgent delivery
requests and our refund policy and I have done soUnfortunately, our policy when placing an order will not allow us to specify a time for delivery; we can request one, but it is not guaranteed because the preparation time and travel required for our shops to deliver may varyWe can only request but not guaranteed. You are correct that the agent could have contacted the florist by phone for an answer to your delivery questionI do not know why she/he chose to send a message instead; that might have been the only option available to them at the time. Also, according to our notes, you were advised that the arrangement you had ordered was not available and offered the florist choice instead. I understand the arrangement you chose was for a specific reason and I'm sorry that the product was not available at the time. Finally, the frustration you speak of regarding the refund issue is understandable as wellI would not want to wait for up to two weeks to receive a refund; however, I checked on that for you as well and found out that the charge was an authorization hold only that will fall off within hoursWe never charged you for the order because the order was cancelled before it was fulfilledIf it had been processed, we would issue the refund immediately, but it could take up to 5-business days, depending on your financial institution. Again, it was never our intention to disappoint or inconvenience you in any wayI hope this letter helps you to understand our process a little betterIf you have any questions or concerns beyond this communication, please do not hesitate to call or email usOur number is below. Sincerely, Margarett A K***Executive Priority Services***###-###-####
Hello, We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund for the order that was never received and have issued the shipping fee back to your account on the other two ordersIt should reflect
in your account in 5-business days For your inconvenience, we have issued a total of $in Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Jaelynn D***Executive Services###-###-####
Hello ***, We are very sorry about the quality of the flowers that were deliveredYou have been given a full refund in amounts as follows: $on Feb**, and $on Feb*** These amounts should be back in your account within - business days of the date of
refund, depending on your financial institution.Along with the refunds, we also issued you two $Savings Passes, good toward a future order with us or any of our sister companies listed at the top of our websiteOne Savings Pass was issued with each refund and should arrive via email within one week of the refund date.We apologize for the inconveniences to you in this matter.Linda L***1800Flowers.comExecutive Priority
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of 2/** per your statement you delivered the requested arrangement yet this is a very inaccurate statementYou did delivery a completely different arrangement of dead red roses that where not requested missing as well the Valentine Balloon requestedAs of today 1/**/neither I have received full refund nor a proper resolution on delivering the appro arrangement requested. Please assist !
*** ***
Dear ***, I'm so sorry for the confusionWe have not yet compiled the list of people that will receive the Guns N' Roses ticketsIf you made the purchase and the website did not specifically say "*** *** *** *** ***" then you may still receive those ticketsAs I have stated
previously, we have not compiled that list as of yet and those that are eligible will be receiving notification soonThe terms and conditions state that those that are eligible will receive notification on or about February ***Please allow hours to see if you receive the code.Again, I apologize for any confusion and we look forward to helping you deliver another smile soon. Tony F*Executive Priority Services***###-###-####
Hello,We have issued a full credit on this order as well as a $savings pass good on a future orderI have set up delivery of the original item ordered for the first available delivery date which is 02/**/I change the spelling errors on the card messageWe will be coaching the agent who took
the order to help prevent these mistakes from happening in the future. Thank you,Heather A***Executive Priority Services
Good Morning, We apologize for any inconvenience this has causedWe would like to send a re-delivery to your recipient and offer a call of apologyAlso, you have been credited in full along with $Savings Passes.Again we apologize for the inconvenience and look forward to
your reply. Sincerely,Lisa D***Team Manager - Executive Priority
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Good Morning! I just wanted to CLARIFY that when I originally contacted flowers inquiring if the gift basket was delivered they replied, No and they then re-send it with a delivery date of March *. When I replied to that email, I received an email that stated more or less, Oh well. I informed them that this was for a funeral that my husbands cousin had died tragically in an auto accident and being we live in NJ and they in Georgia, we could not make arrangements to get down there in time for the funeralThe gift basket was our way of saying Sorry.
It was never brought to my attention that fed ex delivered the gift basket until now, why did it take all of the emails, plus a phone call to flowers and I never knew thisIt is very upsetting and discouraging to know that even when I call the company they can not clarify if a package has been deliveredI have used several companies in the past such as Omaha Steaks and Wine baskets and NEVER received such poor communication and organization. *** ***
This customer has received a full credit, due to non-delivery of the requested itemThe refund was processed as two 50% refunds and were made to the customer's Paypal accountThe first was made on 3/**/in the amount of $45.93, with reference #***The second was made on 3/**/in the
amount of $45.93, with reference #*** has accepted both deposits. Sincerely,Becky C***Executive Services***###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In fact, the flowers that were supposed to be delivered on 5-*-and according to your response were going to be delivered yesterday, have still not been received as of 5:pm on 5-**- We are beyond days late for a holiday delivery with now a family disturbance because my mother felt she was forgotten for a very important holiday I have now been GUARANTEED times that they would be delivered and your company has now also lied to Revdex.com stating they would be delivered yesterday Provide the florists number so we can contact them or 1800flowers will be mentioned in a news story Ridiculous
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
That is unacceptable when I have asked for a full refund which has yet to reach my accountThe savings pass is also a smack in the face considering that I used the savings pass on my second order which ended the same way as the first order NOT DELIVERED AND LIED TOI ask to take this matter to the fullest extent and would love to speak to a legal representative for the turmoil I have sufferedThank you.
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
Joann M***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
I have been contacted by the business and given a refund for my full amountSincerely,
***
***
We have investigated this issue and found that the customer placed the order on 10/** for delivery on 10/**Per her submission, the item delivered on 10/** was not the item orderedWe then sent the shop a message to deliver a higher value basket containing the same or similar items as her original
order and issued her a $Savings Pass toward a future order for her inconvenience. The customer accepted this offer, but called back on 10/** asking for more compensation, a more expensive basket than we were offering and delivered to her home insteadShe insisted that we replace the basket with a specific item, our Supreme basket, valued at almost twice the cost of her original orderThis request was granted, with supervisor approval, overnighted and delivered on 10/**/**, three days after the originally requested dateThe order arrived on 10/**/*** at 2:pm to the customer's home She was also issued an additional $Savings Pass, for a total of $and received a gift that was valued at $more than her original orderWe value our customer's and do what we can to compensate for disappointments and delaysWe are sorry the customer is dissatisfied with our Customer ServiceOur review of this situation indicates it was handled appropriately and we will not be issuing any further compensation on this orderWe will also email the customer as follto her request. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. The refund was received and credited to me. I have also received the email containing the $gift
Sincerely,
*** ***
Hello ***, We apologize for any inconvenience during your experience with usWe are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in 5-business days. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Susan S
*Executive Services###-###-####
Good Morning,My apologies for all the confusion with your order.An agent has previously issued you a $credit on June **, I have issued you the remaining $to accommodate the total monies in question Both these credits should reflect on your next billing
statement.Sincerely,Kimberly J***Executive Priority Services
Dear ***,Thank you for contacting us.We're very sorry your order experience with us wasn't everything it should have beenI have been assigned to investigate and resolve the issues you outlined in your complaint to the Revdex.comYou had asked for us to review our policy regarding urgent delivery
requests and our refund policy and I have done soUnfortunately, our policy when placing an order will not allow us to specify a time for delivery; we can request one, but it is not guaranteed because the preparation time and travel required for our shops to deliver may varyWe can only request but not guaranteed. You are correct that the agent could have contacted the florist by phone for an answer to your delivery questionI do not know why she/he chose to send a message instead; that might have been the only option available to them at the time. Also, according to our notes, you were advised that the arrangement you had ordered was not available and offered the florist choice instead. I understand the arrangement you chose was for a specific reason and I'm sorry that the product was not available at the time. Finally, the frustration you speak of regarding the refund issue is understandable as wellI would not want to wait for up to two weeks to receive a refund; however, I checked on that for you as well and found out that the charge was an authorization hold only that will fall off within hoursWe never charged you for the order because the order was cancelled before it was fulfilledIf it had been processed, we would issue the refund immediately, but it could take up to 5-business days, depending on your financial institution. Again, it was never our intention to disappoint or inconvenience you in any wayI hope this letter helps you to understand our process a little betterIf you have any questions or concerns beyond this communication, please do not hesitate to call or email usOur number is below. Sincerely, Margarett A K***Executive Priority Services***###-###-####
Hello, We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund for the order that was never received and have issued the shipping fee back to your account on the other two ordersIt should reflect
in your account in 5-business days For your inconvenience, we have issued a total of $in Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Jaelynn D***Executive Services###-###-####
Hello ***, We are very sorry about the quality of the flowers that were deliveredYou have been given a full refund in amounts as follows: $on Feb**, and $on Feb*** These amounts should be back in your account within - business days of the date of
refund, depending on your financial institution.Along with the refunds, we also issued you two $Savings Passes, good toward a future order with us or any of our sister companies listed at the top of our websiteOne Savings Pass was issued with each refund and should arrive via email within one week of the refund date.We apologize for the inconveniences to you in this matter.Linda L***1800Flowers.comExecutive Priority
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As of 2/** per your statement you delivered the requested arrangement yet this is a very inaccurate statementYou did delivery a completely different arrangement of dead red roses that where not requested missing as well the Valentine Balloon requestedAs of today 1/**/neither I have received full refund nor a proper resolution on delivering the appro arrangement requested. Please assist !
*** ***
Dear ***, I'm so sorry for the confusionWe have not yet compiled the list of people that will receive the Guns N' Roses ticketsIf you made the purchase and the website did not specifically say "*** *** *** *** ***" then you may still receive those ticketsAs I have stated
*Executive Priority Services***###-###-####
previously, we have not compiled that list as of yet and those that are eligible will be receiving notification soonThe terms and conditions state that those that are eligible will receive notification on or about February ***Please allow hours to see if you receive the code.Again, I apologize for any confusion and we look forward to helping you deliver another smile soon. Tony F
Hello,We have issued a full credit on this order as well as a $savings pass good on a future orderI have set up delivery of the original item ordered for the first available delivery date which is 02/**/I change the spelling errors on the card messageWe will be coaching the agent who took
the order to help prevent these mistakes from happening in the future. Thank you,Heather A***Executive Priority Services
Good Morning, We apologize for any inconvenience this has causedWe would like to send a re-delivery to your recipient and offer a call of apologyAlso, you have been credited in full along with $Savings Passes.Again we apologize for the inconvenience and look forward to
your reply. Sincerely,Lisa D***Team Manager - Executive Priority
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: Good Morning! I just wanted to CLARIFY that when I originally contacted flowers inquiring if the gift basket was delivered they replied, No and they then re-send it with a delivery date of March *. When I replied to that email, I received an email that stated more or less, Oh well. I informed them that this was for a funeral that my husbands cousin had died tragically in an auto accident and being we live in NJ and they in Georgia, we could not make arrangements to get down there in time for the funeralThe gift basket was our way of saying Sorry.
It was never brought to my attention that fed ex delivered the gift basket until now, why did it take all of the emails, plus a phone call to flowers and I never knew thisIt is very upsetting and discouraging to know that even when I call the company they can not clarify if a package has been deliveredI have used several companies in the past such as Omaha Steaks and Wine baskets and NEVER received such poor communication and organization. *** ***
This customer has received a full credit, due to non-delivery of the requested itemThe refund was processed as two 50% refunds and were made to the customer's Paypal accountThe first was made on 3/**/in the amount of $45.93, with reference #***The second was made on 3/**/in the
amount of $45.93, with reference #*** has accepted both deposits. Sincerely,Becky C***Executive Services***###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In fact, the flowers that were supposed to be delivered on 5-*-and according to your response were going to be delivered yesterday, have still not been received as of 5:pm on 5-**- We are beyond days late for a holiday delivery with now a family disturbance because my mother felt she was forgotten for a very important holiday I have now been GUARANTEED times that they would be delivered and your company has now also lied to Revdex.com stating they would be delivered yesterday Provide the florists number so we can contact them or 1800flowers will be mentioned in a news story Ridiculous
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***