Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
***,I am so sorry the flowers did not meet you expectationsBecause of this I will be refunding you for the total amount of your orderThis will appear back on your account within 3-business days.Once again we sincerely apologize Best,Joseph R***Florists.com###-###-####
These flowers were
ordered from 1800flowers at *** *** in Astoria I don't want to peak with anyone else I was chatting with someone on Facebook and I called and was told my fiancée REFUSED delivery of dozen roses which NEVER happened so thy called her a LIAR I refuse to speak with anyone else and just want a refund they were delivered to *** ***
*** *** **
*** ** ***
Hello ***, We apologize for any inconvenience during your experience with us.We are committed to our 100% Smile Guarantee. Our system shows an order total of $60.97, which was refunded to your account on 08/**/2017.It should reflect in your account in 5-
business days. We also found that a change was made on the order after you were charged, which resulted in the incorrect amount being refundedThis has been submitted to upper management for a manual check to be sent to youDue to our system showing a full credit, we are not able to process the difference to your credit card. For your inconvenience, we have issueda$Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Susan S***
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
We have advised the Popcorn Factory that the customer wishes a full refund for the late delivery of her orderIt has now been processedPlease advise the customer it can take 7-business days for the refund to show, depending on her financial institutionThe agent also advised she will send the
customer a receipt of her credit. We are very sorry for the disappointment the customer experienced with this order. Margarett K***Executive Services*** ***###-###-####
Hello, We are so sorry for the inconvenience You have been fully refund and received a $refundWe are in the process of trying to have flowers delivered to the recipientI have left you a detailed messaged. Thank you,Mandy F*Executive
Services1800Flowers.com###-###-####
At this time, I have been contacted directly by Flowers regarding complaint ID ***, however my complaint has NOT been resolved
I accept the resolution but as of today 2/**/I have not received a refund according to my bank statement, I would like to know when I will get my full refund? Also I received a email on 2/**/stating that the flower will be delivered on 2/**/16, does this mean that you are delivering flowers and also fully refunding my credit card? Please clarify when, and how this is being handle in clearer details because at this time I am confused on the order in which this is handledThank you in advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Joann M***
Good Afternoon, I sincerely apologize for the incorrect arrangement being replaced on your order I have refunded you a total of $back to your credit card, which you should see in the next to business days, as well as refilling the gift card number *** with
$30.00.Again, our sincerest apologies for the mix up.Sincerely,Kimberly J***Executive Priority Specialist###-###-####
Hello,We are very sorry that your order was not delivered on the requested dateWe contacted our local floral shop to inquire as to why they were not delivered on 5/**/and found that they did not receive their shipment of flowers as expected.I have followed up with our local shop today and have confirmed that the order was delivered yesterday, 5/**/2016.We've also issued a full refund and Savings PassesI will send the refund details to the email address that we have on file. Thank you, Courtney S*1-800-Flowers.comExecutive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I am sorry but I do not want that I would like my refund back bc it my money and you have no right to keep my money it sounds like you are steal my money I will call police if you do not refund my money back to me do you understand that bc I will never order anything from your website again
*** ***
Dear ***, I do apologize for any inconvenience this has causedI do show that this was successfully redelivered on 2/**/and the refund information was emailed to you.Thank You, Stacy H***
Dear ***,We are so sorry that we were unable to accommodate you in changing the delivery dateAfter reviewing your account we do show where you tried multiple times to get the delivery date changedWe have schedule a re delivery for 02/**/as well as A refund $which will
appear on your next billing statementAgain, we are truly sorry that your order did not arrive as expectedThank you and have a wonderful day. Sincerely, Katharine C***
Good Afternoon,The customer has received a full refund in the amount of $137.98, as well as a $savings pass for use on a future order.Sincerely,Kimberly J***Executive Priority Services1800flowers.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** * *** ,I would like to apologize about the non-deliveryI have refunded you full the full amount of your order, which will appear back on your bank account within 5-7 business daysOnce again we sincerely apologize.Kind Regards,Joseph
R***###-###-####
I do apologize for any inconvenience this may have causedI show that the charge of $was an authorization chargeThe order was placed and cancelled on 2/*/Since the charge was an authorization charge and the order was cancelled this charge will fall off with the bank within 5-
business days. Thank You, Stacy H***
Hello,I have tried reaching out to you via the phone, however, I was routed to voicemailIf you can send us an email or give us a call and provide your e-gift card serial and pin numbers, we will get this taken care of you.Again, we apologize for any inconvenience this has caused and look forward to hearing from you soon! Thank you, Courtney S*1-800-Flowers.comExecutive Priority###-###-####
Hello ***, We have reached out to you via voicemail and email, and are waiting for a response from you Please check your email for a request from our Executive Team for the best phone number to reach you atand the best time to call you We look forward to speaking with
you.Again, we apologize for any inconvenience during your experience with us We hope you'll let us deliver another smile soon. Sincerely,Jacqueline G***Executive Services***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
***,I am so sorry the flowers did not meet you expectationsBecause of this I will be refunding you for the total amount of your orderThis will appear back on your account within 3-business days.Once again we sincerely apologize Best,Joseph R***Florists.com###-###-####
These flowers were
ordered from 1800flowers at *** *** in Astoria I don't want to peak with anyone else I was chatting with someone on Facebook and I called and was told my fiancée REFUSED delivery of dozen roses which NEVER happened so thy called her a LIAR I refuse to speak with anyone else and just want a refund they were delivered to *** ***
*** *** **
*** ** ***
Hello ***, We apologize for any inconvenience during your experience with us.We are committed to our 100% Smile Guarantee. Our system shows an order total of $60.97, which was refunded to your account on 08/**/2017.It should reflect in your account in 5-
business days. We also found that a change was made on the order after you were charged, which resulted in the incorrect amount being refundedThis has been submitted to upper management for a manual check to be sent to youDue to our system showing a full credit, we are not able to process the difference to your credit card. For your inconvenience, we have issueda$Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Susan S***
*** ***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** **
We have advised the Popcorn Factory that the customer wishes a full refund for the late delivery of her orderIt has now been processedPlease advise the customer it can take 7-business days for the refund to show, depending on her financial institutionThe agent also advised she will send the
customer a receipt of her credit. We are very sorry for the disappointment the customer experienced with this order. Margarett K***Executive Services*** ***###-###-####
Hello, We are so sorry for the inconvenience You have been fully refund and received a $refundWe are in the process of trying to have flowers delivered to the recipientI have left you a detailed messaged. Thank you,Mandy F
*Executive
Services1800Flowers.com###-###-####
At this time, I have been contacted directly by Flowers regarding complaint ID ***, however my complaint has NOT been resolved
I accept the resolution but as of today 2/**/I have not received a refund according to my bank statement, I would like to know when I will get my full refund? Also I received a email on 2/**/stating that the flower will be delivered on 2/**/16, does this mean that you are delivering flowers and also fully refunding my credit card? Please clarify when, and how this is being handle in clearer details because at this time I am confused on the order in which this is handledThank you in advance
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
Joann M***
Good Afternoon, I sincerely apologize for the incorrect arrangement being replaced on your order I have refunded you a total of $back to your credit card, which you should see in the next to business days, as well as refilling the gift card number *** with
$30.00.Again, our sincerest apologies for the mix up.Sincerely,Kimberly J***Executive Priority Specialist###-###-####
Hello,We are very sorry that your order was not delivered on the requested dateWe contacted our local floral shop to inquire as to why they were not delivered on 5/**/and found that they did not receive their shipment of flowers as expected.I have followed up with our local shop today and have confirmed that the order was delivered yesterday, 5/**/2016.We've also issued a full refund and Savings PassesI will send the refund details to the email address that we have on file. Thank you, Courtney S
*1-800-Flowers.comExecutive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: I am sorry but I do not want that I would like my refund back bc it my money and you have no right to keep my money it sounds like you are steal my money I will call police if you do not refund my money back to me do you understand that bc I will never order anything from your website again
*** ***
Dear ***, I do apologize for any inconvenience this has causedI do show that this was successfully redelivered on 2/**/and the refund information was emailed to you.Thank You, Stacy H***
Dear ***,We are so sorry that we were unable to accommodate you in changing the delivery dateAfter reviewing your account we do show where you tried multiple times to get the delivery date changedWe have schedule a re delivery for 02/**/as well as A refund $which will
appear on your next billing statementAgain, we are truly sorry that your order did not arrive as expectedThank you and have a wonderful day. Sincerely, Katharine C***
Good Afternoon,The customer has received a full refund in the amount of $137.98, as well as a $savings pass for use on a future order.Sincerely,Kimberly J***Executive Priority Services1800flowers.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
*** * *** ,I would like to apologize about the non-deliveryI have refunded you full the full amount of your order, which will appear back on your bank account within 5-7 business daysOnce again we sincerely apologize.Kind Regards,Joseph
R***###-###-####
I do apologize for any inconvenience this may have causedI show that the charge of $was an authorization chargeThe order was placed and cancelled on 2/*/Since the charge was an authorization charge and the order was cancelled this charge will fall off with the bank within 5-
business days. Thank You, Stacy H***
Hello,I have tried reaching out to you via the phone, however, I was routed to voicemailIf you can send us an email or give us a call and provide your e-gift card serial and pin numbers, we will get this taken care of you.Again, we apologize for any inconvenience this has caused and look forward to hearing from you soon! Thank you, Courtney S
*1-800-Flowers.comExecutive Priority###-###-####
Hello ***, We have reached out to you via voicemail and email, and are waiting for a response from you Please check your email for a request from our Executive Team for the best phone number to reach you atand the best time to call you We look forward to speaking with
you.Again, we apologize for any inconvenience during your experience with us We hope you'll let us deliver another smile soon. Sincerely,Jacqueline G***Executive Services***