Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund. The order was placed thru 1800flowers.com Canada and the customer service has already issued the refund.Regards,[redacted]Executive Priority Services[redacted]...
Per the website, our gift clubs are priced monthly at $ (dollars) per shipment, with a choice of three, six, nine or twelve months in duration. I show that three shipments have been delivered and paid to date. As there seems to be confusion on the pricing of this item, we would like to refund your...
money on the items received thus far and cancel the remaining deliveries. I would also like to offer a $40 Savings Pass for use on a future order(s) of your choosing as an apology for any inconvenience. The refund total would be $149.97 and cancel future months. Once again, I do apologize for any inconvenience.
Hello, We do apologize that your flowers were not delivered on the scheduled date. We have issued you a full refund, in the amount of $117.56. You should see your refund in 5-7 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive via...
email in about one week. The Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website. It appears your delivery was made on 2/**/18. We apologize for any inconvenience this has caused.Sincerely,Mandy F[redacted]Executive Priority1800Flowers.com
Dear [redacted], I am very sorry for all the problems and frustrations you encountered with this order. I have refunded the remainder of the charge to your card. The $2.99 will appear back to your card in 3-5 business days. There have also been $40 in Savings Passes issued....
These can be used on a future order and will arrive to the email account on file in 3-5 business days. Again, my apologies for your disappointing experience. Sara L[redacted] [redacted] [redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I ordered the flowers specifically for mothers day. Had I known that I wasn't going to receive them, I would have purchased flowers somewhere else. I waited the entire day to receive those flowers and because I did not receive them, mothers day was wasted. I do not wish to accept the $40 credit because I will never purchase from this company again because I know that I will not receive the products I purchase. I believe that a different course of action is necessary to ensure that other consumers aren't treated in a similar matter. Based on the amount and type of complaints against 1-800 flowers, it appears as though the company has a trend of not delivering products to consumers. I am dissatisfied with this resolution and I believe that a different course of action is necessary to address the seriousness of this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good
morning,We
thank you for bringing this matter to our attention. As a result of this complaint, we contacted the customer via email and explained the remaining 50% credit was processed within his order on
6/**/2015, however due to a system error, the communication was never
transmitted...
to his bank.We
escalated to matter to our technical support team, which then enabled the
remaining credit of $30.86 to be refunded to the customer’s account on
6/**/2015, with a confirmed transmission to his bank on 6/**/2015.We sent
an email to the customer on 6/**/2015 confirming the refund was processed
correctly, and asked to allow the normal 3-5 business days for the credit to
appear on his account. We reached out to
the customer again on Monday, June [redacted] to confirm if the funds have been successfully credited to his account, however
to date we have not received a response. Please let us know if we can be of any further
assistance in this matter. Thank you and
have a great day.[redacted]
Executive Priority Services
[redacted]
###-###-####
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $93.06. Unfortunately it did not process back to his [redacted] account and he will receive a refund check in up to 3 weeks.A formal letter of apology has been...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Maybe you did not issue it to the correct place. I have only received a refund to my banking account for 56.24 not 112.48. I have attached a snapshot for the amount I was refunded. I can print a copy of my banking statement to show I was not refunded the whole amount and only half.
[redacted]
Hello [redacted] , We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund in the amount of your shipping charge to your account. It should reflect in your account in 5-7 business days. For your inconvenience,...
we have issued $60.00 worth of Savings Pass, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Susan S[redacted] Executive Services ###-###-####
Hello Boris, We apologize for any inconvenience during your experience with us. We have a confirmed delivery on 02/14/17, so we are not able to issue you a full refund at this time. For your inconvenience, we have issued a $20.00 Savings Pass, which will arrive via email within 30 days. It...
is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Susan Singleton1-800-Flowers.comExecutive Priority866-257-7779
Hello [redacted], We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your account on 04/**/17. It should reflect in your account in 5-7 business days. We have scheduled a redelivery for as early...
as possible. It should be delivered today, 04/**/17, or tomorrow, 04/**/17. For your inconvenience, we have issued 2 $20.00 Savings Passes to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Susan S[redacted] 1800Flowers.com Executive Services ###-###-####
Hello [redacted], We apologize for any inconvenience. We have looked into your issue. We have found that your gift was delivered at 4:02 pm on 02/**/17. You can verify this yourself at [redacted] using tracking number: [redacted].Again, we apologize for any inconvenience and we hope you'll...
reconsider and give us another chance. Sincerely,Susan S[redacted]1-800-Flowers.comExecutive Priority###-###-####
We
thank you for bringing this matter to our attention. As a result of this complaint, we contacted
the customer and confirmed his correct mailing address. With communication to our Accounting
Department a refund check was issued (check number...
[redacted]), processed and
mailed on Tuesday, July [redacted] for the amount of $61.73.
We sent
an email to the customer on Friday, July [redacted], to confirm the check
was received, however we have not received a response. Please let us know if we can be of any
further assistance in this matter. Thank
you and have a great day.
Sincerely,
Kevin
M[redacted]
Executive Priority Services
[redacted]
###-###-####
Hello,Once again, we cannot apologize enough. We still are offering the re-delivery of the flowers that the florist stated was delivered on 05/*/2016. If you could please reply with the recipient's name, address, and phone number. We would be more than happy to send flowers to the recipient. We still have you as recipient. We also still extent the offer to call the recipient and apologize. Again, we just need her name and phone number. we look forward to hearing from you. Mandy F[redacted]1800Flowers.comExecutive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me upon receipt of the refund that has been promised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and assuming I do not receive any additional emails after the "14-day period" they mentioned, then the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not what I requested to be resolved. $20 credit isn't worth all the time that I've had to waste with going back and forth for a month with customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, I am very sorry for the inconvenience. I am showing that the full refund was issued on 5/*/16. It could take your financial institution 3-5 days to process this credit. You have also been issued $40.00 in savings passes towards a future order. We again, apologize for the...
Hello, We are sorry that your gift was not delivered on Valentine's Day. An upgraded arrangement was delivered at 12:27 pm on 2/**/2018. Your order has been fully refunded in two amounts as follows: $25.97 on 2/**/2018 and $45.00 on 2/**/2018. These amounts should be back in your account in 3 -...
7 business days from the date of refund, depending on your financial institution.We made an apology call to the recipient, but were routed to voicemail. We left an apology message there.We are very sorry that your customer service experience was not what you desired or what we require. Be assured that we do record and monitor all calls and respond accordingly. A $20 Savings pass, good for a future order, has been issued to you. It should arrive via email within one week and can be used on an order with us or any of our sister companies listed at the top of our website. We apologize for any inconvenience to you in this matter.Linda L[redacted] Executive Priority
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund. The order was placed thru 1800flowers.com Canada and the customer service has already issued the refund.Regards,[redacted]Executive Priority Services[redacted]...
###-###-####
Per the website, our gift clubs are priced monthly at $ (dollars) per shipment, with a choice of three, six, nine or twelve months in duration. I show that three shipments have been delivered and paid to date. As there seems to be confusion on the pricing of this item, we would like to refund your...
money on the items received thus far and cancel the remaining deliveries. I would also like to offer a $40 Savings Pass for use on a future order(s) of your choosing as an apology for any inconvenience. The refund total would be $149.97 and cancel future months. Once again, I do apologize for any inconvenience.
Hello, We do apologize that your flowers were not delivered on the scheduled date. We have issued you a full refund, in the amount of $117.56. You should see your refund in 5-7 business days, depending on your financial institution. We have also issued you a $20 Savings Pass, which will arrive via...
email in about one week. The Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website. It appears your delivery was made on 2/**/18. We apologize for any inconvenience this has caused.Sincerely,Mandy F[redacted]Executive Priority1800Flowers.com
Dear [redacted], I am very sorry for all the problems and frustrations you encountered with this order. I have refunded the remainder of the charge to your card. The $2.99 will appear back to your card in 3-5 business days. There have also been $40 in Savings Passes issued....
These can be used on a future order and will arrive to the email account on file in 3-5 business days. Again, my apologies for your disappointing experience. Sara L[redacted] [redacted] [redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I ordered the flowers specifically for mothers day. Had I known that I wasn't going to receive them, I would have purchased flowers somewhere else. I waited the entire day to receive those flowers and because I did not receive them, mothers day was wasted. I do not wish to accept the $40 credit because I will never purchase from this company again because I know that I will not receive the products I purchase. I believe that a different course of action is necessary to ensure that other consumers aren't treated in a similar matter. Based on the amount and type of complaints against 1-800 flowers, it appears as though the company has a trend of not delivering products to consumers. I am dissatisfied with this resolution and I believe that a different course of action is necessary to address the seriousness of this matter.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good
morning,We
thank you for bringing this matter to our attention. As a result of this complaint, we contacted the customer via email and explained the remaining 50% credit was processed within his order on
6/**/2015, however due to a system error, the communication was never
transmitted...
to his bank.We
escalated to matter to our technical support team, which then enabled the
remaining credit of $30.86 to be refunded to the customer’s account on
6/**/2015, with a confirmed transmission to his bank on 6/**/2015.We sent
an email to the customer on 6/**/2015 confirming the refund was processed
correctly, and asked to allow the normal 3-5 business days for the credit to
appear on his account. We reached out to
the customer again on Monday, June [redacted] to confirm if the funds have been successfully credited to his account, however
to date we have not received a response. Please let us know if we can be of any further
assistance in this matter. Thank you and
have a great day.[redacted]
Executive Priority Services
[redacted]
###-###-####
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $93.06. Unfortunately it did not process back to his [redacted] account and he will receive a refund check in up to 3 weeks.A formal letter of apology has been...
coordinated.Regards,[redacted]Executive Priority Services[redacted] ###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Better Business...
Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Maybe you did not issue it to the correct place. I have only received a refund to my banking account for 56.24 not 112.48. I have attached a snapshot for the amount I was refunded. I can print a copy of my banking statement to show I was not refunded the whole amount and only half.
[redacted]
Hello [redacted] , We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund in the amount of your shipping charge to your account. It should reflect in your account in 5-7 business days. For your inconvenience,...
we have issued $60.00 worth of Savings Pass, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Susan S[redacted] Executive Services ###-###-####
Hello Boris, We apologize for any inconvenience during your experience with us. We have a confirmed delivery on 02/14/17, so we are not able to issue you a full refund at this time. For your inconvenience, we have issued a $20.00 Savings Pass, which will arrive via email within 30 days. It...
is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely,Susan Singleton1-800-Flowers.comExecutive Priority866-257-7779
Hello [redacted], We apologize for any inconvenience during your experience with us. We are committed to our 100% Smile Guarantee and have issued a full refund to your account on 04/**/17. It should reflect in your account in 5-7 business days. We have scheduled a redelivery for as early...
as possible. It should be delivered today, 04/**/17, or tomorrow, 04/**/17. For your inconvenience, we have issued 2 $20.00 Savings Passes to you, which will arrive via email within 30 days. It is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year. Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon. Sincerely, Susan S[redacted] 1800Flowers.com Executive Services ###-###-####
Hello [redacted], We apologize for any inconvenience. We have looked into your issue. We have found that your gift was delivered at 4:02 pm on 02/**/17. You can verify this yourself at [redacted] using tracking number: [redacted].Again, we apologize for any inconvenience and we hope you'll...
reconsider and give us another chance. Sincerely,Susan S[redacted]1-800-Flowers.comExecutive Priority###-###-####
Good
morning,
We
thank you for bringing this matter to our attention. As a result of this complaint, we contacted
the customer and confirmed his correct mailing address. With communication to our Accounting
Department a refund check was issued (check number...
[redacted]), processed and
mailed on Tuesday, July [redacted] for the amount of $61.73.
We sent
an email to the customer on Friday, July [redacted], to confirm the check
was received, however we have not received a response. Please let us know if we can be of any
further assistance in this matter. Thank
you and have a great day.
Sincerely,
Kevin
M[redacted]
Executive Priority Services
[redacted]
###-###-####
Hello,Once again, we cannot apologize enough. We still are offering the re-delivery of the flowers that the florist stated was delivered on 05/*/2016. If you could please reply with the recipient's name, address, and phone number. We would be more than happy to send flowers to the recipient. We still have you as recipient. We also still extent the offer to call the recipient and apologize. Again, we just need her name and phone number. we look forward to hearing from you. Mandy F[redacted]1800Flowers.comExecutive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution will be satisfactory to me upon receipt of the refund that has been promised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and assuming I do not receive any additional emails after the "14-day period" they mentioned, then the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is not what I requested to be resolved. $20 credit isn't worth all the time that I've had to waste with going back and forth for a month with customer service.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hello, I am very sorry for the inconvenience. I am showing that the full refund was issued on 5/*/16. It could take your financial institution 3-5 days to process this credit. You have also been issued $40.00 in savings passes towards a future order. We again, apologize for the...
inconvenience.Sincerely,Mandy F[redacted]Executive Services[redacted]###-###-####
Hello, We are sorry that your gift was not delivered on Valentine's Day. An upgraded arrangement was delivered at 12:27 pm on 2/**/2018. Your order has been fully refunded in two amounts as follows: $25.97 on 2/**/2018 and $45.00 on 2/**/2018. These amounts should be back in your account in 3 -...
7 business days from the date of refund, depending on your financial institution.We made an apology call to the recipient, but were routed to voicemail. We left an apology message there.We are very sorry that your customer service experience was not what you desired or what we require. Be assured that we do record and monitor all calls and respond accordingly. A $20 Savings pass, good for a future order, has been issued to you. It should arrive via email within one week and can be used on an order with us or any of our sister companies listed at the top of our website. We apologize for any inconvenience to you in this matter.Linda L[redacted] Executive Priority