Dear [redacted],We are very sorry that your order did not meet expectations. After reviewing your order, we see that you have already been issued a full refund in the amount of $54.98. Your credit institution has 7-10 business days to transfer this back to your account. You have also been given a...
gratis gift of the 1 Dozen Rose Elegance arrangement which is scheduled to be delivered on Wednesday, 03/**/2016. At this time your requests have already been fulfilled but you can contact Executive Services at ###-###-#### for further assistance if needed. Again we are truly sorry for any inconvenience this may have caused. Thank you and have a wonderful day.Sincerely,Katrina R[redacted]
Hello, We are sorry that the arrangement was not what you ordered and that the flowers were wilted and drab. The comment of our agent was disrespectful and not acceptable. Please accept our apology and be assured that all calls are recorded and monitored with measures in placed to deal with...
agents according to their actions. Your order has been fully refunded as follows: $56.56 on 2/**/2018 and $56.56 on 2/**/2018. These amounts should be back in your account within 3 - 7 business days of those dates, depending on your financial institution. A $20 Savings Pass for a future order was also issued and should arrive via email within one week. The Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.Again, we apologize for the stress and inconvenience to you in this matter.Sincerely,Linda L[redacted]Executive Priority
The information provided does not correspond this order. Extensive searches have not yielded an order number. Attempts have been made to contact the customer by telephone and email, but there have been no replies. This order was not placed with [redacted]
Hello, I followed up with the [redacted] store [redacted] went through. They confirmed they refunded $432.24 back to the card she paid with on 8/**/2017. If she has not received that refund amount back yet, she will need to contact her bank to find out what is going on. Thank...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It's deceptive sales practice of 1-800 flower to not inform customer ahead of the time that only one gift card is allowed for each transaction. Otherwise I would go to buy another of their gift card and waste $25! And they didn't even try to provide the customer a solution. Will not use their service ever again and will warn other people about them too.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,The refund could take up to 7 days depending on your bank. Our records show you were credited back in full on 5/**/2017. Once the funds are released from our end it is then up to your bank when they release them to your account. We suggest to try calling your bank to see when those are going to be released. Again, we apologize for any inconvenience this may have caused. Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-Flowers.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received a credit or a $20 voucher in the mail.[redacted]
Upgraded arrangements have been sent to the two recipients as requested by [redacted]. We have also sent [redacted] an apology and hope that a smile has returned to her face.
Hello, Your refund in the amount of $64.18 was processed on 5/**/16. Also, your $20.00 savings should was issued to your email address. Sorry for the delay. Sincerely, Mandy F[redacted]Executive Priority1800-Flowers.com###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], We are very sorry this has happened. We have issued a full refund for your order. I will be sending the details to the email address we have on file. We are very sorry for any inconvenience this has caused.Sincerely,Heather A[redacted]Executive...
Hello [redacted], I do apologize for the inconvenience this may have caused. Due to confidentiality policies here at [redacted] we are unable to disclose any information to you since you are not the customer, sold to, billed to, caller, or recipient, and not listed on the order. The only way...
we would be able to discuss this issue with you is if we get permission from the customer. Sincerely,Katharine C[redacted]Executive Priority Services###-###-####
Dear [redacted],Thank you for reaching out to us. We are truly sorry for not delivering your gift on such a special occasion. We have scheduled a delivery for Wednesday, May [redacted] at no cost to you. The arrangement will be a Designers Choice, not the Spring Fields of Europe. We also...
added on to your card message to apologize for the lateness of delivery. We understand that you trusted us to help you express yourself, and that we let you down. We’re fully committed to our 100% smile guarantee and are sorry that we couldn’t deliver on that promise. A full refund in the amount of $64.98 has been issued. This will appear back on your card in 3-5 business days. In an attempt to regain your trust, a $20 Savings Pass has been issued to you. It can be used on a future order and will arrive via the email address on file within 30 days. Again, we sincerely apologize for your disappointing and frustrating experience and hope you’ll give us another chance to serve your gifting needs.[redacted] [redacted] [redacted] ###-###-####
Hello, We're very sorry that you were unable to use both e-gift cards on the same transaction. Unfortunately, as we did not issue the e-gift card, we are unable to issue any compensation. We suggest that you contact [redacted] and see if they can reinstate your points and compensate you for the...
card. Again, we apologize for any inconvenience this has caused and look forward to delivering another smile for you soon. Thank you, Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory, however, until I see the money to be credited back into my account, I am not wiling to close this case. As mentioned on the response from the Vendor, they have scheduled a redelivery of the gift to my Mother-in-law, but as of now, no delivery has been made. The Billing Agent told me that she would call my Mother-in-law personally to apologize, but once again, NO ONE CALLED! There were many promises but none had been executed. I am not willing to close this case until I see the full refund. Please do not send me any voucher for future use because I will never use 1800flowers.com again.
Sincerely,
[redacted]
Hello, We do apologize for the confusion surrounding you cancellation request. You order was actually canceled and fully refunded 2/** at 9:01 a.m. Your refund total is $61.81 and you should see your refund in 3-5 business days, depending on your financial institution. Again, we apologize for any...
Hello, I apologize for the inconvenience this may have caused. I do show that this order was duplicated. As a one-time courtesy I have issued you a full refund in the amount of $37.78, which can be seen on your next billing statement. Again I apologize for the inconvenience this may have...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is the same automated response email that I have received half a dozen times. Again, I no longer receive 1800flowers emails, but I still receive the [redacted] emails. You did nothing different, you did not specify that you resolved my problem. I need assurance that I will not be receiving the [redacted] emails moving forward.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted],We are very sorry that your order did not meet expectations. After reviewing your order, we see that you have already been issued a full refund in the amount of $54.98. Your credit institution has 7-10 business days to transfer this back to your account. You have also been given a...
gratis gift of the 1 Dozen Rose Elegance arrangement which is scheduled to be delivered on Wednesday, 03/**/2016. At this time your requests have already been fulfilled but you can contact Executive Services at ###-###-#### for further assistance if needed. Again we are truly sorry for any inconvenience this may have caused. Thank you and have a wonderful day.Sincerely,Katrina R[redacted]
Hello, We are sorry that the arrangement was not what you ordered and that the flowers were wilted and drab. The comment of our agent was disrespectful and not acceptable. Please accept our apology and be assured that all calls are recorded and monitored with measures in placed to deal with...
agents according to their actions. Your order has been fully refunded as follows: $56.56 on 2/**/2018 and $56.56 on 2/**/2018. These amounts should be back in your account within 3 - 7 business days of those dates, depending on your financial institution. A $20 Savings Pass for a future order was also issued and should arrive via email within one week. The Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.Again, we apologize for the stress and inconvenience to you in this matter.Sincerely,Linda L[redacted]Executive Priority
The information provided does not correspond this order. Extensive searches have not yielded an order number. Attempts have been made to contact the customer by telephone and email, but there have been no replies. This order was not placed with [redacted]
Hello, I followed up with the [redacted] store [redacted] went through. They confirmed they refunded $432.24 back to the card she paid with on 8/**/2017. If she has not received that refund amount back yet, she will need to contact her bank to find out what is going on. Thank...
you,Kassondra
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It's deceptive sales practice of 1-800 flower to not inform customer ahead of the time that only one gift card is allowed for each transaction. Otherwise I would go to buy another of their gift card and waste $25! And they didn't even try to provide the customer a solution. Will not use their service ever again and will warn other people about them too.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Hello,The refund could take up to 7 days depending on your bank. Our records show you were credited back in full on 5/**/2017. Once the funds are released from our end it is then up to your bank when they release them to your account. We suggest to try calling your bank to see when those are going to be released. Again, we apologize for any inconvenience this may have caused. Sincerely,Jaelynn D[redacted]Executive Priority Services1-800-Flowers.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not received a credit or a $20 voucher in the mail.[redacted]
Upgraded arrangements have been sent to the two recipients as requested by [redacted]. We have also sent [redacted] an apology and hope that a smile has returned to her face.
Hello, Your refund in the amount of $64.18 was processed on 5/**/16. Also, your $20.00 savings should was issued to your email address. Sorry for the delay. Sincerely, Mandy F[redacted]Executive Priority1800-Flowers.com###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted], We are very sorry this has happened. We have issued a full refund for your order. I will be sending the details to the email address we have on file. We are very sorry for any inconvenience this has caused.Sincerely,Heather A[redacted]Executive...
Services###-###-####
Hello [redacted], I do apologize for the inconvenience this may have caused. Due to confidentiality policies here at [redacted] we are unable to disclose any information to you since you are not the customer, sold to, billed to, caller, or recipient, and not listed on the order. The only way...
we would be able to discuss this issue with you is if we get permission from the customer. Sincerely,Katharine C[redacted]Executive Priority Services###-###-####
Dear [redacted],Thank you for reaching out to us. We are truly sorry for not delivering your gift on such a special occasion. We have scheduled a delivery for Wednesday, May [redacted] at no cost to you. The arrangement will be a Designers Choice, not the Spring Fields of Europe. We also...
added on to your card message to apologize for the lateness of delivery. We understand that you trusted us to help you express yourself, and that we let you down. We’re fully committed to our 100% smile guarantee and are sorry that we couldn’t deliver on that promise. A full refund in the amount of $64.98 has been issued. This will appear back on your card in 3-5 business days. In an attempt to regain your trust, a $20 Savings Pass has been issued to you. It can be used on a future order and will arrive via the email address on file within 30 days. Again, we sincerely apologize for your disappointing and frustrating experience and hope you’ll give us another chance to serve your gifting needs.[redacted] [redacted] [redacted] ###-###-####
Hello, We're very sorry that you were unable to use both e-gift cards on the same transaction. Unfortunately, as we did not issue the e-gift card, we are unable to issue any compensation. We suggest that you contact [redacted] and see if they can reinstate your points and compensate you for the...
card. Again, we apologize for any inconvenience this has caused and look forward to delivering another smile for you soon. Thank you, Courtney S[redacted]1-800-Flowers.comExecutive Priority###-###-####
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory, however, until I see the money to be credited back into my account, I am not wiling to close this case. As mentioned on the response from the Vendor, they have scheduled a redelivery of the gift to my Mother-in-law, but as of now, no delivery has been made. The Billing Agent told me that she would call my Mother-in-law personally to apologize, but once again, NO ONE CALLED! There were many promises but none had been executed. I am not willing to close this case until I see the full refund. Please do not send me any voucher for future use because I will never use 1800flowers.com again.
Sincerely,
[redacted]
Hello, We do apologize for the confusion surrounding you cancellation request. You order was actually canceled and fully refunded 2/** at 9:01 a.m. Your refund total is $61.81 and you should see your refund in 3-5 business days, depending on your financial institution. Again, we apologize for any...
inconvenience. Sincerely,Ronald F[redacted] [redacted]
Hello, I apologize for the inconvenience this may have caused. I do show that this order was duplicated. As a one-time courtesy I have issued you a full refund in the amount of $37.78, which can be seen on your next billing statement. Again I apologize for the inconvenience this may have...
caused. Sincerely,[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is the same automated response email that I have received half a dozen times. Again, I no longer receive 1800flowers emails, but I still receive the [redacted] emails. You did nothing different, you did not specify that you resolved my problem. I need assurance that I will not be receiving the [redacted] emails moving forward.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]