Good Morning Suzanne,I have reached out to the IT Deptand have confirmed that you should not get anymore emails from fruitbouquets.com I would give it at least business to be able to process fully.Please accept my apologies for the delay in this resolution.Kimberly Jensen1800flowers.comExecutive Priority Services###-###-####
Hello, We do apologize that your flowers were not delivered on the scheduled dateWe have issued you a full refund, in the amount of $You should see your refund in 5-business days, depending on your financial institutionWe have also issued you a $Savings Pass, which will arrive via email in about one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our websiteIt appears your delivery was made on We apologize for any inconvenience this has caused.Sincerely,Mandy F*Executive Priority1800Flowers.com
Dear [redacted] , We're very sorry your order did not meet expectationsWe're fully committed to our 100% Smile Guarantee, and have issued you a full refund to your accountThe credit should appear on your next billing statementWe've also issued you a $Saving Pass, which will arrive by e-mailAgain, we apologize for the inconvenience this may have caused Jaelynn D [redacted] 1-800-Flowers.comExecutive Priority Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Mandy from their Executive staff has contacted me and resolved this matter quickly and professionally Thank you for the assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello, I am so sorry that your order was not delivered for Mother's DayYou order is scheduled to be delivered today, Your order has been fully refunded and you have been issued $worth off savings passes for a future orderAgain, I am so sorry for the inconvenienceSincerely,Mandy F [redacted] Executive Services###-###-####
Hello [redacted] , We apologize for the quality of the arrangement that was delivered to your husbandThe call you received to pick up that arrangement is part of our contract with the local florist and is for quality assurance purposesWith your agreement, we will be delivering the Deluxe Fanciful Spring Tulip & Iris Bouquet on March **This will be delivered in a gift box by [redacted] **We have also issued a 50% refund on your credit card in the amount of $This amount should be back in your account within - business days, depending on your financial institution.Because you also used a $gift card on this order, we issued you a $Savings Pass to return 50% to youThe information for that $Savings Pass was emailed to the email address on your orderA new Savings Pass of $was also issued for your inconvenience and should arrive via email within one weekBoth Savings Passes are good on an order(s) with us or any of our sister companies listed at the top of our website.We apologize for the stress and inconvenience to you and your husband in this matter.Sincerely,Linda L***1800Flowers.comExecutive Priority
Hello [redacted] **, We apologize for any inconvenience during your experience with us We are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in - business days We have also scheduled a redelivery of your gift For your inconvenience, we have issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Jacqueline G [redacted] Executive Services ###-###-####
HelloI apologize your order did not meet expectations Your full refund was processed on 10/*/as requested along with a savings pass that will be e-mailed to the address we have on fileOnce again I apologize for you the inconvenienceMandy F*Executive Priority [redacted] ###-###-####
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $was confirmed as being posted back to the customers account on May **.Regards, [redacted] Executive Priority Services [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their information is incorrect about the first shipment They state their delivery times are between 9am and 5pm on business days However, records show the package was received at 5:45pm My wife was not at work as her workday was done Her signature was forged because she, nor anyone at her place of work signed for it.I was guaranteed a Saturday morning delivery by the flowers representative, as we would not be home in the afternoon the package did not arrive until 4:that afternoon Even though they state a 9am - 7pm delivery I was PROMISED a morning delivery.Every year my wife gets roses on our anniversary without fail This is the first time in years that didn't happen In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, We are sorry that your gift was not delivered on Valentine's DayAn upgraded arrangement was delivered at 12:pm on Your order has been fully refunded in two amounts as follows: $on and $on These amounts should be back in your account in - business days from the date of refund, depending on your financial institution.We made an apology call to the recipient, but were routed to voicemailWe left an apology message there.We are very sorry that your customer service experience was not what you desired or what we requireBe assured that we do record and monitor all calls and respond accordinglyA $Savings pass, good for a future order, has been issued to youIt should arrive via email within one week and can be used on an order with us or any of our sister companies listed at the top of our websiteWe apologize for any inconvenience to you in this matter.Linda L [redacted] Executive Priority
Hello, We're very sorry that you are still receiving emails from our companyWe have resubmitted the request for removalPlease note that it may take up to days to be completely removed, as our emails are pre-generated.Again, we apologize for the inconvenience this has caused and hope that you will give us a future opportunity to deliver a smile for you.Thank you, Courtney S [redacted] 1-800-Flowers.comExecutive Priority###-###-####
Hello, I do apologize, but as we stated previously we do not take returnsThe item is a Swarovski Love Heart Necklace and there is not a qualitly issueWe gave a 50% credit back to the card that was used, but that is the maxium refund we can giveWe will also issue a $savings pass for a future order that we go to the customers email address that we have on file Sincerely,Mandy F*Executive Priority1800flowers.com
Hello, We apologize for any inconvenience during your experience with us We are committed to our 100% Smile Guarantee and have issued a full refund to your account on May ***It should reflect in your account in 5-business days Unfortunately, after reviewing your order we don’t have a local florist in your recipient’s area that works with 1800Flowers.comWe apologize for any inconvenience this may have caused Sincerely, Jaelynn D [redacted] Executive Services 1-800-FLOWERS.COM
Hello, We have issued a refundPlease look for an email from us with the refund details as we do not want to include personal information on a public website Sincerely, Mandy F*1800Flowers.comExecutive Priority [redacted]
Hello, We're very sorry that you were unable to use both e-gift cards on the same transactionUnfortunately, as we did not issue the e-gift card, we are unable to issue any compensationWe suggest that you contact [redacted] and see if they can reinstate your points and compensate you for the cardAgain, we apologize for any inconvenience this has caused and look forward to delivering another smile for you soonThank you, Courtney S [redacted] 1-800-Flowers.comExecutive Priority###-###-####
Hello,We sincerely apologize for the customer's inconvenience I have spoken to the customer and apologized for the poor experience and understood the customer's concerns.We have agreed to have a complimentary delivery to the recipient in Japan We have received a delivery confirmation from the International florist that delivery was made 5/**.Regards, [redacted]
Dear [redacted] ,Thank you for contacting BloomNet We would be glad to have further discussions with you regarding your Revdex.com Complaint to the review the following:Signed ContractOnboarding ProcessMembership Termination RequirementsStatement DetailsPlease feel free to call us at [redacted] and ask to speak to Alex G***We are here to assist and will ensure your concerns are addressed
Good morning,We thank you for bringing this matter to our attention As a result of this complaint, we contacted the customer via email and explained the remaining 50% credit was processed within his order on 62015, however due to a system error, the communication was never transmitted to his bank.We escalated to matter to our technical support team, which then enabled the remaining credit of $to be refunded to the customer’s account on 62015, with a confirmed transmission to his bank on 62015.We sent an email to the customer on confirming the refund was processed correctly, and asked to allow the 3-business days for the credit to appear on his account We reached out to the customer again on Monday, June [redacted] to confirm if the funds have been successfully credited to his account, however to date we have not received a response Please let us know if we can be of any further assistance in this matter Thank you and have a great day[redacted] Executive Priority Services [redacted] ###-###-####
Good Morning Suzanne,I have reached out to the IT Deptand have confirmed that you should not get anymore emails from fruitbouquets.com I would give it at least business to be able to process fully.Please accept my apologies for the delay in this resolution.Kimberly Jensen1800flowers.comExecutive Priority Services###-###-####
Hello, We do apologize that your flowers were not delivered on the scheduled dateWe have issued you a full refund, in the amount of $You should see your refund in 5-business days, depending on your financial institutionWe have also issued you a $Savings Pass, which will arrive via email in about one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our websiteIt appears your delivery was made on We apologize for any inconvenience this has caused.Sincerely,Mandy F
*Executive Priority1800Flowers.com
Dear [redacted] , We're very sorry your order did not meet expectationsWe're fully committed to our 100% Smile Guarantee, and have issued you a full refund to your accountThe credit should appear on your next billing statementWe've also issued you a $Saving Pass, which will arrive by e-mailAgain, we apologize for the inconvenience this may have caused Jaelynn D [redacted] 1-800-Flowers.comExecutive Priority Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Mandy from their Executive staff has contacted me and resolved this matter quickly and professionally Thank you for the assistance Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Hello, I am so sorry that your order was not delivered for Mother's DayYou order is scheduled to be delivered today, Your order has been fully refunded and you have been issued $worth off savings passes for a future orderAgain, I am so sorry for the inconvenienceSincerely,Mandy F [redacted] Executive Services###-###-####
Hello [redacted] , We apologize for the quality of the arrangement that was delivered to your husbandThe call you received to pick up that arrangement is part of our contract with the local florist and is for quality assurance purposesWith your agreement, we will be delivering the Deluxe Fanciful Spring Tulip & Iris Bouquet on March **This will be delivered in a gift box by [redacted] **We have also issued a 50% refund on your credit card in the amount of $This amount should be back in your account within - business days, depending on your financial institution.Because you also used a $gift card on this order, we issued you a $Savings Pass to return 50% to youThe information for that $Savings Pass was emailed to the email address on your orderA new Savings Pass of $was also issued for your inconvenience and should arrive via email within one weekBoth Savings Passes are good on an order(s) with us or any of our sister companies listed at the top of our website.We apologize for the stress and inconvenience to you and your husband in this matter.Sincerely,Linda L***1800Flowers.comExecutive Priority
Hello [redacted] **, We apologize for any inconvenience during your experience with us We are committed to our 100% Smile Guarantee and have issued a full refund to your accountIt should reflect in your account in - business days We have also scheduled a redelivery of your gift For your inconvenience, we have issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year Again, we apologize for the inconvenience and hope you’ll let us help you deliver another smile soon Sincerely, Jacqueline G [redacted] Executive Services ###-###-####
HelloI apologize your order did not meet expectations Your full refund was processed on 10/*/as requested along with a savings pass that will be e-mailed to the address we have on fileOnce again I apologize for you the inconvenienceMandy F
*Executive Priority [redacted] ###-###-####
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $was confirmed as being posted back to the customers account on May **.Regards, [redacted] Executive Priority Services [redacted] ###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Their information is incorrect about the first shipment They state their delivery times are between 9am and 5pm on business days However, records show the package was received at 5:45pm My wife was not at work as her workday was done Her signature was forged because she, nor anyone at her place of work signed for it.I was guaranteed a Saturday morning delivery by the flowers representative, as we would not be home in the afternoon the package did not arrive until 4:that afternoon Even though they state a 9am - 7pm delivery I was PROMISED a morning delivery.Every year my wife gets roses on our anniversary without fail This is the first time in years that didn't happen In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, We are sorry that your gift was not delivered on Valentine's DayAn upgraded arrangement was delivered at 12:pm on Your order has been fully refunded in two amounts as follows: $on and $on These amounts should be back in your account in - business days from the date of refund, depending on your financial institution.We made an apology call to the recipient, but were routed to voicemailWe left an apology message there.We are very sorry that your customer service experience was not what you desired or what we requireBe assured that we do record and monitor all calls and respond accordinglyA $Savings pass, good for a future order, has been issued to youIt should arrive via email within one week and can be used on an order with us or any of our sister companies listed at the top of our websiteWe apologize for any inconvenience to you in this matter.Linda L [redacted] Executive Priority
Hello, We're very sorry that you are still receiving emails from our companyWe have resubmitted the request for removalPlease note that it may take up to days to be completely removed, as our emails are pre-generated.Again, we apologize for the inconvenience this has caused and hope that you will give us a future opportunity to deliver a smile for you.Thank you, Courtney S [redacted] 1-800-Flowers.comExecutive Priority###-###-####
Hello, I do apologize, but as we stated previously we do not take returnsThe item is a Swarovski Love Heart Necklace and there is not a qualitly issueWe gave a 50% credit back to the card that was used, but that is the maxium refund we can giveWe will also issue a $savings pass for a future order that we go to the customers email address that we have on file Sincerely,Mandy F
*Executive Priority1800flowers.com
Hello, We apologize for any inconvenience during your experience with us We are committed to our 100% Smile Guarantee and have issued a full refund to your account on May ***It should reflect in your account in 5-business days Unfortunately, after reviewing your order we don’t have a local florist in your recipient’s area that works with 1800Flowers.comWe apologize for any inconvenience this may have caused Sincerely, Jaelynn D [redacted] Executive Services 1-800-FLOWERS.COM
Hello, We have issued a refundPlease look for an email from us with the refund details as we do not want to include personal information on a public website Sincerely, Mandy F
*1800Flowers.comExecutive Priority [redacted]
Hello, We're very sorry that you were unable to use both e-gift cards on the same transactionUnfortunately, as we did not issue the e-gift card, we are unable to issue any compensationWe suggest that you contact [redacted] and see if they can reinstate your points and compensate you for the cardAgain, we apologize for any inconvenience this has caused and look forward to delivering another smile for you soonThank you, Courtney S [redacted] 1-800-Flowers.comExecutive Priority###-###-####
Hello,We sincerely apologize for the customer's inconvenience I have spoken to the customer and apologized for the poor experience and understood the customer's concerns.We have agreed to have a complimentary delivery to the recipient in Japan We have received a delivery confirmation from the International florist that delivery was made 5/**.Regards, [redacted]
Dear [redacted] ,Thank you for contacting BloomNet We would be glad to have further discussions with you regarding your Revdex.com Complaint to the review the following:Signed ContractOnboarding ProcessMembership Termination RequirementsStatement DetailsPlease feel free to call us at [redacted] and ask to speak to Alex G***We are here to assist and will ensure your concerns are addressed
Good morning,We thank you for bringing this matter to our attention As a result of this complaint, we contacted the customer via email and explained the remaining 50% credit was processed within his order on 62015, however due to a system error, the communication was never transmitted to his bank.We escalated to matter to our technical support team, which then enabled the remaining credit of $to be refunded to the customer’s account on 62015, with a confirmed transmission to his bank on 62015.We sent an email to the customer on confirming the refund was processed correctly, and asked to allow the 3-business days for the credit to appear on his account We reached out to the customer again on Monday, June [redacted] to confirm if the funds have been successfully credited to his account, however to date we have not received a response Please let us know if we can be of any further assistance in this matter Thank you and have a great day[redacted] Executive Priority Services [redacted] ###-###-####