Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello, We do apologize your fruit bouquet did not get delivered as scheduledWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionWe have also issued you a $Savings Pass, which will arrive in your email in about one weekAgain we apologize for any inconvenienceSincerely,Ronald F* [redacted]
Hello ***, We truly apologize for any inconvenience this has caused youOnce your card information is submitted, banks automatically place an authorization hold on the fundsWe have reviewed your history in our banking system and have found the authorization holds you have referred to These will fall off in 48-hoursIf they are still showing on your account after May **, 2017, please reach out to our Billing Department for further assistanceThey can be reached at ###-###-#### or [redacted] .For your inconvenience, we have issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.Again, we are very sorry for any inconvenienceWe hope you'll let us deliver a smile for you soon! Sincerely,Susan S [redacted] 1800Flowers.comExecutive Services###-###-####
Hello, I do apologize, as there is not a shop available in the recipient’s area affiliated with usUnfortunately, the item you originally chose is a florist item and not available in your recipient’s areaWe can send another re-delivery, but it has to come from one of our national growers delivered by [redacted] in a box If you would like a re-delivery of the roses or similar item, please let us knowWe have checked our payment system which shows that the refund for $has been sent back to the bank and the $dollar refund was just processed on and can take up to business days to be refundedSincerely, Mandy F [redacted] Executive Priority 1800Flowers.com
I contacted the customer by phone to work out a resolution for this situationI apologized to [redacted] for the inconvenience and frustration with this orderI had found that the order could be expressed to arrive 12/*/and offered her the option to replace the order with the new date and she was happy to acceptI also issued her a $Savings Pass for the trouble she experienced
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and assuming I do not receive any additional emails after the "14-day period" they mentioned, then the matter has been resolved Sincerely, [redacted]
Hello Ron, I apologize for any inconvenience this has causedWe have issued you a full refund in the amount of $84.98, which should appear on your next billing statementWe have also issued you $in savings pass good towards your next order, which will appear via email within one to two weeksSincerely, Stacy H [redacted] 1-800-Flowers.comExecutive Priority###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory, however, until I see the money to be credited back into my account, I am not wiling to close this case As mentioned on the response from the Vendor, they have scheduled a redelivery of the gift to my Mother-in-law, but as of now, no delivery has been made The Billing Agent told me that she would call my Mother-in-law personally to apologize, but once again, NO ONE CALLED! There were many promises but none had been executed I am not willing to close this case until I see the full refund Please do not send me any voucher for future use because I will never use 1800flowers.com again Sincerely, [redacted] **
Hello,We do apologize your flowers were not delivered correctly for such a heartfelt occasionThere was a full refund issued on in the amount of $112.48.Again, we apologize for the inconvenience this has caused.Sincerely,Mandy F*Executive Priority1800Flowers.com"
Hello, We are sorry that the arrangement was not what you ordered and that the flowers were wilted and drabThe comment of our agent was disrespectful and not acceptablePlease accept our apology and be assured that all calls are recorded and monitored with measures in placed to deal with agents according to their actionsYour order has been fully refunded as follows: $on and $on These amounts should be back in your account within - business days of those dates, depending on your financial institutionA $Savings Pass for a future order was also issued and should arrive via email within one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.Again, we apologize for the stress and inconvenience to you in this matter.Sincerely,Linda L [redacted] Executive Priority
Good morning, We thank you for bringing this matter to our attention As a result of this complaint, we contacted the customer and confirmed his correct mailing address With communication to our Accounting Department a refund check was issued (check number [redacted] ), processed and mailed on Tuesday, July [redacted] for the amount of $ We sent an email to the customer on Friday, July ***, to confirm the check was received, however we have not received a response Please let us know if we can be of any further assistance in this matter Thank you and have a great day Sincerely, Kevin M [redacted] Executive Priority Services [redacted] ###-###-####
Hello,We sincerely apologize for the customer's inconvenience.The customer placed her order on line on 5/* The order did not properly process with her form of payment and the customer was notified via email on May [redacted] noting the order was not properly processed.No further compensation is being offered at this time and the complaint is considered resolved.Regards, [redacted]
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $ Unfortunately it did not process back to his [redacted] account and he will receive a refund check in up to weeks.A formal letter of apology has been coordinated.Regards, [redacted] Executive Priority Services [redacted] ###-###-####
Hello,The refund could take up to days depending on your bankOur records show you were credited back in full on Once the funds are released from our end it is then up to your bank when they release them to your accountWe suggest to try calling your bank to see when those are going to be releasedAgain, we apologize for any inconvenience this may have causedSincerely,Jaelynn D [redacted] Executive Priority Services1-800-Flowers.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is the same person that has refused to contact my brother about the issueShe is being a DIFFICULT AND UNHELPFULSHE NEEDS TO STOP BEING LAZY AND CONTACT THE CUSTOMERIf Katharine were any good at her job she would have contacted him by now, and stop trying to exert whatever little authority she thinks she has As of this complaint NO ONE has yet to contact himThe answer is ridiculous and stupidThe customer has NOT been contacted and the issue has not been resolvedSomeone from 1800Flowers NEEDS TO CONTACT HIM that was in the request and not continuing to try inconvenience himTHIS IS THE WORST SERVICE I HAVE EVER EXPERIENCEDTO SAY DUE TO CONFIDENTIALITY FOR A FLOWER ORDER IS STUPIDTHIS SITUATION WOULD NOT BE ANY DIFFERENT THAN AN ADMINASSTPLACING AN ORDER FOR HER BOSSCONTACT THE CUSTOMER AND STOP BEING RIDICULOUS and SENDING CANNED RESPONSESI WILL BE WRITING A LETTER THE CEO AND PRESIDENT OF 1800FLOWERS!!! [redacted] .] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Hi *** I just received a check in the mail yesterday for the remaining balance on my refund. Do you need me to do anything else online? Thanks for you help ***
Dear ***, I am very sorry for the hassle you have gone through getting your refund You will be getting a paper check in the amount of $ It will be mailed to the address we have on file Again, my apologies for your disappointing experience Sara L***Executive Priority***
Hello ***, We have reviewed your issueOffers through *** are their offersIf they added and then removed points, you will need to contact themTheir customer service phone number is ###-###-####.We apologize for the inconvenience. Sincerely,Susan
Singleton1-800-Flowers.comExecutive Priority###-###-####
Dear Revdex.com, We received this complaint on August **, regarding the nondelivery of this giftThe original order was for a florist delivery on Aug ** that we had no shop to fill, so another item was substituted to arrive by *** When there was an issue, the customer should have been
notified immediately, giving him the option to accept the substitution and the rescheduled delivery dateUnfortunately, this did not occur, and for that we are very sorry.The customer called us on Aug ** to inquire about the delay and was advised about the change in the orderOur records state he agreed to the change in item and dateThe agent also attempted to make an apology call to the recipient but got the customer, who then said he wanted to cancel the orderHe was offered a 50% refund of his order $and a $Savings Pass good toward a future order, which he accepted for delivery on Aug **On the day of delivery, we received a message from *** that the address could not be foundUpon confirming the address, *** advised they could not deliver due to the package being damagedWe then processed a replacement to be delivered on August ** to guarantee a fresh product and issued an additional $Savings Pass** *** has contacted us since filing this complaint and received another refund of the rest of his money (), a total of $in Savings Passes and delivery of his gift on 8/**Unfortunately, the arrangement cannot be changed due to it being previously processed before his last phone call. We hope this resolves the unfortunate situation for the customer and hope he will use his Savings Pass to enable us to restore his faith in our company in the future. Sincerely, Margarett K***Executive Services***
Hello, Again, we do not accept returns, but as a one time courtesy we have fully refunded your card. Sincerely, Mandy F*Executive Priority1800Flowers.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Hello, We do apologize your fruit bouquet did not get delivered as scheduledWe have issued you a full refund, in the amount of $You should see your refund in 3-business days, depending on your financial institutionWe have also issued you a $Savings Pass, which will arrive in your email in about one weekAgain we apologize for any inconvenienceSincerely,Ronald F
* [redacted]
Hello ***, We truly apologize for any inconvenience this has caused youOnce your card information is submitted, banks automatically place an authorization hold on the fundsWe have reviewed your history in our banking system and have found the authorization holds you have referred to These will fall off in 48-hoursIf they are still showing on your account after May **, 2017, please reach out to our Billing Department for further assistanceThey can be reached at ###-###-#### or [redacted] .For your inconvenience, we have issued a $Savings Pass to you, which will arrive via email within daysIt is good for a future purchase across our family of brands, located at the top of our website, and is valid for one year.Again, we are very sorry for any inconvenienceWe hope you'll let us deliver a smile for you soon! Sincerely,Susan S [redacted] 1800Flowers.comExecutive Services###-###-####
Hello, I do apologize, as there is not a shop available in the recipient’s area affiliated with usUnfortunately, the item you originally chose is a florist item and not available in your recipient’s areaWe can send another re-delivery, but it has to come from one of our national growers delivered by [redacted] in a box If you would like a re-delivery of the roses or similar item, please let us knowWe have checked our payment system which shows that the refund for $has been sent back to the bank and the $dollar refund was just processed on and can take up to business days to be refundedSincerely, Mandy F [redacted] Executive Priority 1800Flowers.com
I contacted the customer by phone to work out a resolution for this situationI apologized to [redacted] for the inconvenience and frustration with this orderI had found that the order could be expressed to arrive 12/*/and offered her the option to replace the order with the new date and she was happy to acceptI also issued her a $Savings Pass for the trouble she experienced
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and assuming I do not receive any additional emails after the "14-day period" they mentioned, then the matter has been resolved Sincerely, [redacted]
Hello Ron, I apologize for any inconvenience this has causedWe have issued you a full refund in the amount of $84.98, which should appear on your next billing statementWe have also issued you $in savings pass good towards your next order, which will appear via email within one to two weeksSincerely, Stacy H [redacted] 1-800-Flowers.comExecutive Priority###-###-####
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory, however, until I see the money to be credited back into my account, I am not wiling to close this case As mentioned on the response from the Vendor, they have scheduled a redelivery of the gift to my Mother-in-law, but as of now, no delivery has been made The Billing Agent told me that she would call my Mother-in-law personally to apologize, but once again, NO ONE CALLED! There were many promises but none had been executed I am not willing to close this case until I see the full refund Please do not send me any voucher for future use because I will never use 1800flowers.com again Sincerely, [redacted] **
Hello,We do apologize your flowers were not delivered correctly for such a heartfelt occasionThere was a full refund issued on in the amount of $112.48.Again, we apologize for the inconvenience this has caused.Sincerely,Mandy F
*Executive Priority1800Flowers.com"
Hello, We are sorry that the arrangement was not what you ordered and that the flowers were wilted and drabThe comment of our agent was disrespectful and not acceptablePlease accept our apology and be assured that all calls are recorded and monitored with measures in placed to deal with agents according to their actionsYour order has been fully refunded as follows: $on and $on These amounts should be back in your account within - business days of those dates, depending on your financial institutionA $Savings Pass for a future order was also issued and should arrive via email within one weekThe Savings Pass can be used on an order with us or any of our sister companies listed at the top of our website.Again, we apologize for the stress and inconvenience to you in this matter.Sincerely,Linda L [redacted] Executive Priority
Good morning, We thank you for bringing this matter to our attention As a result of this complaint, we contacted the customer and confirmed his correct mailing address With communication to our Accounting Department a refund check was issued (check number [redacted] ), processed and mailed on Tuesday, July [redacted] for the amount of $ We sent an email to the customer on Friday, July ***, to confirm the check was received, however we have not received a response Please let us know if we can be of any further assistance in this matter Thank you and have a great day Sincerely, Kevin M [redacted] Executive Priority Services [redacted] ###-###-####
Hello,We sincerely apologize for the customer's inconvenience.The customer placed her order on line on 5/* The order did not properly process with her form of payment and the customer was notified via email on May [redacted] noting the order was not properly processed.No further compensation is being offered at this time and the complaint is considered resolved.Regards, [redacted]
Hello,We sincerely apologize for the customer's inconvenience.We have accommodated the request for a refund of $ Unfortunately it did not process back to his [redacted] account and he will receive a refund check in up to weeks.A formal letter of apology has been coordinated.Regards, [redacted] Executive Priority Services [redacted] ###-###-####
Hello,The refund could take up to days depending on your bankOur records show you were credited back in full on Once the funds are released from our end it is then up to your bank when they release them to your accountWe suggest to try calling your bank to see when those are going to be releasedAgain, we apologize for any inconvenience this may have causedSincerely,Jaelynn D [redacted] Executive Priority Services1-800-Flowers.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [This is the same person that has refused to contact my brother about the issueShe is being a DIFFICULT AND UNHELPFULSHE NEEDS TO STOP BEING LAZY AND CONTACT THE CUSTOMERIf Katharine were any good at her job she would have contacted him by now, and stop trying to exert whatever little authority she thinks she has As of this complaint NO ONE has yet to contact himThe answer is ridiculous and stupidThe customer has NOT been contacted and the issue has not been resolvedSomeone from 1800Flowers NEEDS TO CONTACT HIM that was in the request and not continuing to try inconvenience himTHIS IS THE WORST SERVICE I HAVE EVER EXPERIENCEDTO SAY DUE TO CONFIDENTIALITY FOR A FLOWER ORDER IS STUPIDTHIS SITUATION WOULD NOT BE ANY DIFFERENT THAN AN ADMINASSTPLACING AN ORDER FOR HER BOSSCONTACT THE CUSTOMER AND STOP BEING RIDICULOUS and SENDING CANNED RESPONSESI WILL BE WRITING A LETTER THE CEO AND PRESIDENT OF 1800FLOWERS!!! [redacted] .] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Hi *** I just received a check in the mail yesterday for the remaining balance on my refund. Do you need me to do anything else online? Thanks for you help ***
Dear ***, I am very sorry for the hassle you have gone through getting your refund You will be getting a paper check in the amount of $ It will be mailed to the address we have on file Again, my apologies for your disappointing experience Sara L***Executive Priority***
Hello ***, We have reviewed your issueOffers through *** are their offersIf they added and then removed points, you will need to contact themTheir customer service phone number is ###-###-####.We apologize for the inconvenience. Sincerely,Susan
Singleton1-800-Flowers.comExecutive Priority###-###-####
Dear Revdex.com, We received this complaint on August **, regarding the nondelivery of this giftThe original order was for a florist delivery on Aug ** that we had no shop to fill, so another item was substituted to arrive by *** When there was an issue, the customer should have been
notified immediately, giving him the option to accept the substitution and the rescheduled delivery dateUnfortunately, this did not occur, and for that we are very sorry.The customer called us on Aug ** to inquire about the delay and was advised about the change in the orderOur records state he agreed to the change in item and dateThe agent also attempted to make an apology call to the recipient but got the customer, who then said he wanted to cancel the orderHe was offered a 50% refund of his order $and a $Savings Pass good toward a future order, which he accepted for delivery on Aug **On the day of delivery, we received a message from *** that the address could not be foundUpon confirming the address, *** advised they could not deliver due to the package being damagedWe then processed a replacement to be delivered on August ** to guarantee a fresh product and issued an additional $Savings Pass** *** has contacted us since filing this complaint and received another refund of the rest of his money (), a total of $in Savings Passes and delivery of his gift on 8/**Unfortunately, the arrangement cannot be changed due to it being previously processed before his last phone call. We hope this resolves the unfortunate situation for the customer and hope he will use his Savings Pass to enable us to restore his faith in our company in the future. Sincerely, Margarett K***Executive Services***
Hello, Again, we do not accept returns, but as a one time courtesy we have fully refunded your card. Sincerely, Mandy F
*Executive Priority1800Flowers.com