Laboratory Corporation of America

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing November 21, Revdex.com [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated November 15, regarding Ms***’ complaintWe appreciate the opportunity to review the patient’s concerns as LabCorp takes all customer inquiries seriously When LabCorp receives a specimen for testing it also includes a test requisition form which provides all patient insurance and demographic informationThis information is provided by the ordering physician’s officeWe have reviewed the test requisition form received for Ms***’ August 16, date of service and verified that LabCorp was provided insurance information Based on the insurance information provided, LabCorp issued a claim to [redacted] (***), in the amount of $144.00, on August 19, [redacted] responded on September 7, leaving a balance of $as Ms***’ responsibility, applied toward her deductibleLabCorp began invoicing Ms [redacted] on September 8, under invoice [redacted] On November 3, Ms [redacted] contacted our Patient Billing Department to advise that she paid for this service through the ordering physician’s officeOur records indicate Ms [redacted] was informed that her physician’s office would need to contact LabCorp in order to update information previously providedOn November 21, LabCorp spoke with a representative of [redacted] who confirmed that Ms***’ service should be billed to them directlyUpon billing the provider LabCorp has sent a letter to [redacted] retracting our claimInvoice [redacted] now reflects zero patient responsibilityA zero balance statement has been mailed to Ms***’ address on record Additionally, all collection efforts relating to this invoice have been handled within the LabCorp billing department Nothing has been sent to outside agencies nor will it have a negative impact on Ms***’ credit rating We hope this information is helpful and clarifies Ms***’ concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

June 9, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms [redacted] ’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisAccording to the requisition provided by Dr [redacted] , the correct tests were performedOur lab customer service department confirmed that there were no issues with the specimen or the results Prior to performing the test, Ms [redacted] states that the lab technician did not ask any essential questions in reference to her examThe questions and responses, which include name, date of birth, race, weight, etcare provided by the physician on Form LabCorp does not treat a patient throughout a pregnancy; therefore, we would need the information to come from the ordering physician prior to testingLabCorp had sufficient information to perform the test without interaction with Ms [redacted] Furthermore, Ms [redacted] mentions that LabCorp reported the gestational age of weeksLabCorp does not provide or change the gestational age on a patientThe ordering physician is the only one authorized to provide or alter the gestational ageLabCorp received the initial gestational information of weeksOur records indicate that LabCorp produced a revised report with an adjusted gestational age of weeks provided from the ordering physicianThe results were submitted with the revised report to Dr [redacted] Should Ms [redacted] have questions concerning the report, she would need to follow up with Dr [redacted] On date of service May 27, 2017, Ms [redacted] was provided with a patient acknowledgment of estimated financial responsibilityThis document showed Ms [redacted] the estimated amount due after her insurance processes her claimLabCorp submitted a claim to Ms [redacted] ’s insurance on June 1, We await their response at this timeShould there be any patient responsibility, we will send her an adjusted invoiceNo payments have been received from Ms [redacted] and no refund is due We hope that this information is helpfulShould Ms [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-5pm EST and a representative will be happy to assist her further Sincerely, Kenneth A [redacted] Patient Customer Service Tell us why here

Initial Business Response / [redacted] (1000, 5, 2016/08/11) */ August 11, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintMs [redacted] states that LabCorp did not submit a bill to her until a year after her date of service, 8/27/LabCorp's records show that a claim was filed with Ms [redacted] 's insurance carrier [redacted] on 8/31/LabCorp did not receive a response from [redacted] and LabCorp's third party insurance department placed the invoice on hold while they consulted with Ms [redacted] 's insurance [redacted] of Arizona was submitting the explanation of benefits and payments directly to their patientsLabCorp issued a letter to Ms [redacted] on 6/13/requesting she forward the explanation of benefits so that LabCorp may review and adjust accordinglyDue to no response, the hold on the invoice was released on 7/16/and subsequently Ms [redacted] 's first invoice was mailed Ms [redacted] 's complaint mentions that she believes one test was billed to her for $LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsMs [redacted] was billed for two tests and the drawing feeLabCorp's prices for testing are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requested by physiciansThey are not based on what third party payers deem customary and reasonable or allowableIn some cases, LabCorp's prices for certain tests will be higher than other laboratories and in other cases LabCorp's prices will be lowerOn average, LabCorp's prices are favorable and comparable to other laboratoriesFurthermore, Ms [redacted] references that she was not advised that she would owe $on the day of serviceUnfortunately, LabCorp does not have access to any patient's specific insurance policy, and is unable to advise a patient what may be covered under their policy termsMs [redacted] was to contact her insurance company directly to speak with a representative about her policy and its coverageAlso, Ms [redacted] should contact [redacted] to verify in network providers Our records show that Ms [redacted] contacted LabCorp's billing department on 7/29/She was provided information on our Financial Hardship programThe application for Financial Assistance was mailed on 7/29/LabCorp obtained the explanation of benefits from [redacted] and at this time patient responsibility is $We hope this information is helpful and apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) Respectfully, Kenneth AC [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2016/05/16) */ May 16, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Numbers: [redacted] and [redacted] Dear Mr [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintOur records indicate on 12/30/2015, invoice number [redacted] , LabCorp performed test number [redacted] on Ms***'s sonLabCorp submitted a claim to Ms***'s insurance carrier, ***, in the amount of $ [redacted] remitted a payment in the amount of $on 1/9/On 4/25/2016, LabCorp's Lab Customer Service Department received information advising test number [redacted] was the incorrect testTherefore, on 4/26/2016, LabCorp processed a refund to [redacted] in the amount of $We also advised [redacted] the claim was sent to them in error so they may correct Ms***'s record Ms***'s son had testing on 1/19/2016; invoice number [redacted] , in the amount of $ [redacted] applied $toward Ms***'s deductibleIn Ms***'s complaint she requested LabCorp process an adjustment in the amount of $on invoice number [redacted] Please be advised due to the refund to [redacted] mentioned above; no adjustment will be processedThe balance due remains $ We have on file Ms***'s credit card preauthorization form signed on 12/30/indicating she authorized LabCorp to bill her credit card ending in "***" up to $Due to ***'s payment in full LabCorp did not utilize this credit card dataLabCorp did not receive a payment from Ms*** We hope this information is helpful and apologize for any inconvenience Ms [redacted] and her son have experienced related to this matterWe hope this clarifies her concernsIf she needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/04/11) */ Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing April 11, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintIn order for LabCorp to research this complaint we will need the following minimal information: Patient's Name: Date of Birth: Address: In order to protect patient confidentiality, we require a signed and dated medical authorization release form to disclose any information or make any account updates Please be advised, due to the volume of patients we service, we do not monitor individual accounts or maintain cumulative files on patients Upon receipt of this information LabCorp will be happy to research this matter further, and report back to the Revdex.com it's findings Sincerely, Lisa W [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ May 12, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Numbers: [redacted] Dear Mr [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mrs [redacted] 's concerns regarding his above complaintWe would like to take this opportunity to apologize for any inconvenience Mrs [redacted] has experienced related to this matter LabCorp performed testing at the request of Mrs [redacted] 's physician, [redacted] with [redacted] , on 08/19/LabCorp processed the request and reported the results LabCorp filed the charges to Mrs [redacted] 's [redacted] on 08/21/LabCorp received [redacted] 's Explanation of Benefits on 09/10/2015, advising the diagnosis codes were not covered [redacted] 's Explanation of Benefits states the patient's responsibility is $LabCorp is a clinical lab and we rely completely on the ordering physician for diagnosing the patient's lab workFederal guidelines prohibit LabCorp from questioning your doctor's diagnosisOn 10/02/the Mrs [redacted] 's physician's office contacted LabCorp and updated the diagnosis codes and the claim was resubmitted to [redacted] Mrs [redacted] made two payments for invoice [redacted] A payment of $was processed on 03/28/and a payment of $was processed on 04/15/The total amount paid by Mrs [redacted] for invoice [redacted] is $at this time Mrs [redacted] contacted LabCorp on 04/07/stating [redacted] made a payment on invoice [redacted] However, we have checked Mrs [redacted] 's account and were unable to locate any record of paymentWe advised Mrs [redacted] in order to research this matter further, we will need copies (front and back) of all means of payment (i.e., check, money order, credit card statement, Explanation of Benefits from your carrier, etc.) associated with this accountAt this time we still have not received any information or a payment from [redacted] As a courtesy, LabCorp sent [redacted] a corrected claimWe have also sent Mrs [redacted] a copy of this claim for her recordsOnce LabCorp receives notification from the patient's insurance company, we will update the invoice accordinglyIf the patient has made an overpayment on invoice [redacted] for her services, LabCorp will refund her any overpayment amount We hope the above information clarifies his concernsIf Mrs [redacted] needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST) Respectfully, Lisa W [redacted] Patient Customer Service

March 13, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name – [redacted] Invoice Number – [redacted] and [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated March 5, regarding the services provided to Mr [redacted] on April 21, and August 9, LabCorp takes all customer concerns seriously and we value the opportunity to research Mr***’s inquiryIn researching Mr***’s concerns, we were able to confirm that the services provided on April 21, were reprocessed by [redacted] on August 15, According to the revised Explanation of Benefits from [redacted] , patient responsibility is $Our records indicate Mr [redacted] paid a total amount of $on invoice [redacted] Therefore, we have transferred the $overpayment to invoice [redacted] and adjusted the remaining amount of $A zero balance letter is being mailed to Mr [redacted] at the address provided in his complaint for his records We hope this information is helpful and appreciate Mr [redacted] bringing this matter to our attentionWe apologize for any inconvenience he has experiencedIf Mr [redacted] needs further assistance our Patient Billing department may be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Tell us why here

March 6, Revdex.com of NC College Road, Suite G Greensboro, NC Re: Consumer Name— [redacted] Invoice Number – [redacted] Complaint Number-- [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated February 27, regarding Mr***’s complaint in reference to the services provided on August 18, We appreciate the opportunity to address Mr***’s concerns and would like to apologize for any inconvenience he has experiencedOur records indicate we received notification from [redacted] Collection Agency on November 11, that a payment of $had been made on the $balance for invoice [redacted] The corresponding adjustment was not processed to reflect the invoice as settled in full, therefore reflecting a remaining balance of $ It is LabCorp policy to deny the request for additional services until all outstanding, past-due accounts are paid in fullIn order for Mr [redacted] to receive services on 01/11/2017, he made payment for the $balance that was reflected as outstandingWe have verified with [redacted] that balance was settled if full with the negotiated payment of $We have requested a refund be issued to Mr [redacted] in the amount of $If a credit card was used to pay the invoice, a credit will be issued back to that credit card accountPlease allow days for this request to be processed and completed We hope this information is helpful and clarifies Mr***’s concernsShould there be any additional questions or if we may be of further assistance with this matter, please contact our Patient Billing department at [redacted] Sincerely, Anna T [redacted] Patient Billing Tell us why here

Initial Business Response / [redacted] (1000, 6, 2016/11/29) */ November 29, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: N/A Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: This letter is in response to the above complaintIn order for LabCorp to research this complaint we will need the following minimal information: Patient's Name: Date of Birth: Invoice Number: Address: Upon receipt of this information LabCorp will be happy to research this matter further, and report back to the Revdex.com its findings Sincerely, Kenneth AC [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except their response!! They have no record of me calling because of their ridiculous wait time as stated originallyIf they want an invoice number, it was on the two invoices that I sent with my two payments ( of 3) where it was handwritten the problems I was havingIf they cared how I was being treated that would have been the time to respond properly to me [redacted] Acc# [redacted] BD: [redacted] Final Business Response / [redacted] (4000, 12, 2016/12/13) */ December 13, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] concerns regarding her above complaintLabCorp would like to apologize for any inconvenience [redacted] have experienced while trying to contact our numberOur Patient Customer Service Representatives strive to provide a great customer experience to our patientsThey work diligently to answer as many calls as possible in a timely manner in order to resolve patient's questions and concerns LabCorp will always assist a patient if a payment plan is requestedWe offer interest free payment plan options to all of our patientsPlease be advised that a patient must speak with a LabCorp representative in order to initiate the payment planThe best time to contact our Patient Customer Service department is on Wednesdays and ThursdaysLabCorp's call volume is not as high during business hours on those daysOn any day, LabCorp appreciates Ms [redacted] patience while waiting to speak with a Customer Service Representative Our records show the invoice is at a $balanceWe apologize for any inconvenience this may have causedShould [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-6pm EST and a representative will be happy to assist her further Sincerely, Kenneth AC [redacted] Patient Customer Service

May 3, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] *** Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated April 24, regarding Mr***’s complaint in reference to services provided on October 24, We would like to thank Mr [redacted] for bringing this matter to our attention and apologize for any inconvenience he has experiencedLabCorp takes all customer concerns seriously and appreciate the opportunity to address his concerns In researching Mr***’s inquiry, our records indicate we received proof of the HSA payment in the amount of $dated November 14, As a result of Mr***’s call to our Patient Billing department on February 20, 2017, we requested an adjustment to apply the HSA paymentThe HSA payment has now been applied and invoice [redacted] has a zero balanceA zero balance letter has been mailed to the address provided in the complaint We hope this information is helpful and resolves Mr***’s concernsWe hope Mr***’s future experiences with LabCorp reflect our continuing efforts to provide excellent customer serviceWe appreciate his business and should additional assistance be need regarding this matter; our Patient Billing department may be reached at [redacted] Sincerely, Anna T [redacted] Patient Customer Service Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it.Yes, I was able to re establish credit & was confused by the billing statement since it was sent for DecemberThe phone call with the Lab Corp rep helped me understand it clearer & I appreciate it

Initial Business Response / [redacted] (1000, 6, 2016/03/21) */ Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing March 21, [redacted] Revdex.com of NC [redacted] Greensboro, NC XXXXX Re: Consumer Name: [redacted] Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintLabCorp would like to apologize for Ms [redacted] 's inconvenience pertaining to this matterOur records do not indicate receipt of her requestWe have mailed a billing/payment history listing to Ms [redacted] todayThis is a complete listing of all dates of service found, back to Should Ms [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist furtherAgain, we apologize for the delay Sincerely, Toni R [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/03/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) These records are incompleteI have checks to LabCorp from that are not reflected in this statement Final Business Response / [redacted] (4000, 13, 2016/04/12) */ April 12, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the additional information provided by Ms [redacted] regarding payments made to LabCorp for 2012-Upon review, we are unable to locate any record of payment having been received in the amounts of $or $Although Ms [redacted] 's check register indicates her intent to pay, it does not serve as verification that the payments were received and deposited by LabCorp In order to research this matter further, we will need copies (front and back) of all means of payment (i.e., check, money order, credit card statement, Explanation of Benefits from your carrier, etc.) associated with this account We hope this clarifies the documentation needed on order to assist Ms [redacted] furtherIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing Final Consumer Response / [redacted] (2000, 15, 2016/04/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I don't have any more information to give themAll I have is the copy-paper of these checks which I've already forwarded I'm disturbed that they can't find references to my payments but I don't feel there's any way to move forward Thanks for trying to help

Initial Business Response / [redacted] (1000, 8, 2016/02/02) */ February 2, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: Rafael [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintPlease be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsThe laboratory report is sent to the licensed physician or other authorized person who requested the test and he or she must make the diagnosisPlease contact the referring physician for test questionsLabCorp cannot cancel a test unless the referring physician's office contacts us directly LabCorp has a preauthorization credit card programThis program allows LabCorp to collect any balance due from patients after their insurance has processed the claim for LabCorp's service and determined there is a patient responsibilityLabCorp secures credit card data and protects it within its networkLabCorp complies with payment card industry standards If LabCorp is directed by the patient's insurance plan there is a patient responsibility, it will process those charges made against the patient's credit card for services rendered up to the amount, which the patient authorizedThe patient will receive a letter in the mail confirming the final amount chargedThereafter, LabCorp will destroy the patient's credit card information after the appropriate charge is processed or after notification from your insurance company that there is no patient responsibility This program is voluntary and its intent is to provide a service to our patientsNo patient is refused service if they choose not to provide a credit card We would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterIf he needs further assistance regarding his credit card issue he will need to contact our Patient Customer Service Department at X-XXX-XXX-XXXX Respectfully, Melinda W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 9, 2016/01/12) */ January 12, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name - [redacted] Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your correspondence dated January 5, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form Our records indicate we initially received a denial from [redacted] indicating that the services were denied as non-coveredWe received correspondence from Mr [redacted] on 9/4/2015, 11/25/and 1/4/requesting that the claim be filed to [redacted] as a bundled claim using procedure code XXXXXIn following up with each correspondence, our patient billing department confirmed with our coding department that the claim was unable to be bundled due to the test that were orderedWe then notified the patient that we were unable to file a corrected claim as requested Upon receipt of additional information directly to our coding department, clarification has been made that [redacted] will consider the tests that were performed as a bundled claimPlease be advised a corrected claim has been mailed to [redacted] todayWe await their response at this timeShould there be any patient responsibility, we will send an adjusted invoice, once we have received their reconsideration We would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Sincerely, [redacted] Patient Billing

I am rejecting this response because: It does not pertain to anything in regards to my complaintMy complaint has nothing to do with my diagnosis being incorrect or not as I already mentioned this repeatedlyLabCorp says this same excuse about diagnosis over and over and does address the core of my complaintAgain My complaint is That LabCorp adamantly and rudely REFUSES to simply honor my request for LabCorp to discuss with my insurance company what correct billing is required in order to get 100% payment as the hpv test is 100% coveredLabCorp is billing [redacted] for my hpv test as an incorrect ‘routine’ visit as opposed to ‘preventive’ testing, instead of simply communicating with insurance billing( there is provider phone numbers at insurance which would give them correct billing necessary to cover the test) they bill ME and [redacted] will not provide ME with the necessary informationLabCorp personnel are nasty, unprofessional, uncooperative, self righteous, indignant, pompous, ignorant, lazy, they do not listen, they talk over me and they do not care since they bill the patient instead of taking time and actions to correcting their own mistakesI do not wish to have anything to do with them ever again [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itAfter many attempts and hours of effort to contact the billing office without being connected to an agent and successful calls wherein I corrected the information with an agent and the agent failed to correctly enter or forward the information, my complaint with the Revdex.com finally triggered a phone call to me from the companyThe gentleman took my information again and confirmed with me that [redacted] had confirmed my coverageHopefully this will finally solve the problem

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing November 4, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp received a specimen for testing from Ms [redacted] 's doctor on 10/31/LabCorp processed the specimen per the test request, and results were forwarded directly to the physicianLabCorp billed Ms [redacted] 's insurance carrier, [redacted] per the doctor's instructions The total charge of $was billed to Humana on 11/12/All billing was suspended, pending their responseOn 11/20/LabCorp received notification from [redacted] advising the total charge was denied, as the carrier deemed the testing "experimental/investigational"The Explanation of Benefits advised Ms [redacted] was responsible for the total charge of $LabCorp began invoicing the patient on 11/21/($960.00) LabCorp Patient Billing received a telephone call from Ms [redacted] on 12/03/Ms [redacted] stated the diagnosis coding utilized by LabCorp was incorrectThe LabCorp billing representative advised the patient to contact the ordering physician's officeLabCorp is a clinical laboratory; all diagnosis coding is provided by the ordering physicianLabCorp mailed a letter to Ms [redacted] on 12/09/advising her of the denial received from her insurance carrierOn 12/26/a "Past Due" invoice was mailed to the patient LabCorp received the patient's notification of her insurance carrier's pending reconsideration, on 01/13/LabCorp mailed an LCA Collections Notice to the patient on 01/16/LabCorp received another telephone call from Ms [redacted] on 01/27/The patient was advised of LabCorp's receipt of her correspondence previously mentionedThe billing representative also advised invoicing would continueLabCorp received a second denial from Humana on 02/07/which advised their initial consideration/determination was being upheldPatient is responsible LabCorp received a call from Ms [redacted] again on 03/25/advising [redacted] was reprocessing the chargesLabCorp received written correspondence from Ms [redacted] on 06/XXXXXX advising testing was performed without her consent, and she is not responsible Ms [redacted] called LabCorp's Patient Billing department on 06/23/The billing representative advised Ms [redacted] again, testing is only performed at the request of a licensed physician, and it is the patient's responsibility to contact the doctor directly if she feels testing was performed without her prior approvalThe patient advised she had attempted to contact LabCorp's Key Account Executive (KAE), who services her physician's office, but was unable to reach him LabCorp Patient Billing received notification from a Director in the Salt Lake City, UT location, requesting a discount in the amount of $be adjusted, pertaining to Ms [redacted] 's invoiceAn adjustment in the amount of $was processed and posted to Ms [redacted] 's invoice# XXXXXXXX on 08/05/The patient responsibility and all invoicing forwarded to Ms [redacted] reflects a balance of $ Should Ms [redacted] have concerns pertaining to the testing ordered, she will need to resolve the matter directly with the ordering physician's officeAny changes to the diagnostic coding will be made only at the request of the physician or his authorized representative LabCorp would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced pertaining to this matterAt this time the invoice has a remaining balance of $Should Ms [redacted] have additional questions or concerns, or if she would like to discuss any additional discounts applicable to her invoice, she may contact LabCorp's Patient Billing department at X-XXX-XXX-XXXX M-F 8am-6pm EST Sincerely, Toni R [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) LabCorp's Patient Billing department at X-XXX-XXX-XXXX was contacted many times by me as stated in the correpondence by Labcorp, however there was not a breaktrough as this depwas not able to resolve issues either discussTherefore Ckeck please if labcorp can provide a direct conatctperson as there is a lot of information which would like to share (Review Board)Also that the contactperson of the physicians office was deceased, thats the main reason why I could not discussThen there was a Randy, the replacement of the contactperson, he provided his email and promised me to get this issue to the new contactperson, it never happened as he is also not answering his phone neither emailIt is a drama, so therefore provide a reliable managerial person to DISCUSS AND SHARE INFO WITH? Final Business Response / [redacted] (4000, 9, 2015/11/19) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing November 19, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: Contact information for a supervisor has been provided to the Revdex.com via Mr [redacted] under separate cover At this time the invoice has a remaining balance of $Should Ms [redacted] have additional questions or concerns, or if she would like to discuss any additional discounts applicable to her invoice, she may contact LabCorp's Patient Billing department at X-XXX-XXX-XXXX M-F 8am-6pm EST Sincerely, [redacted] Patient Billing Final Consumer Response / [redacted] (4200, 12, 2015/11/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have reach out to the above-mentioned person and waiting for her to contact me

April 3, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name – [redacted] Invoice Number – [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated March 20, regarding the services provided to Ms [redacted] on August 22, LabCorp takes all customer concerns seriously and we value the opportunity to research Ms***’s inquiryIn researching her concerns, we contacted her insurance company, [redacted] *** We received consideration of the first claim we filed for invoice [redacted] on September 26, The claim was denied as noncoveredOn November 3, we submitted a corrected claim to [redacted] with the diagnosis code changes request by [redacted] with Dr [redacted] ’s office According to the revised Explanation of Benefits received from [redacted] on January 12, 2017, the corrected claim was denied as noncoveredIn order to verify patient responsibility, we called [redacted] on March 28, and spoke with Customer Service Representative Jay CJay clarified that although the services were denied, the Ms [redacted] is not responsible for the balanceTherefore, we have adjusted the invoice to reflect no patient responsibilityA zero balance letter has been mailed to Ms [redacted] for her records We hope this information is helpful and appreciate Ms [redacted] bringing this matter to our attentionWe apologize for any inconvenience she has experiencedIf Ms [redacted] needs further assistance our Patient Billing department may be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Tell us why here

Initial Business Response / [redacted] (1000, 6, 2016/05/06) */ May 05, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Numbers: Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintWe would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matter We contacted [redacted] our technician Maria's supervisor, who spoke with Maria about the incident that occurred with Mr [redacted] 's insurance card Our technician Maria says Mr [redacted] went to get some water as an attempt to try collecting again and says she reminded him to grab his card off the counter and then proceeded to the next patient, Patient Maria states she asked Patient for her insurance; she made a copy and placed it on the counter for her to take itThis is where Maria says she thinks Patient grabbed Mr [redacted] ' card instead of her ownMaria proceeded to put Patient 2order through the system as well as a few other patients, when all of a sudden; Mr [redacted] discovered that he had the Patient card in his walletMaria says he asked her where his card was as he handed back Patient 2's card to herWhen Mr [redacted] made this discovery, Patient had already departed the Patient Service CenterMaria explained that she could mail the card to him, but in disagreement, Mr [redacted] complained that he didn't want his card mailed; he just wanted his card back, then and thereFurthermore, he did not want to have to come back to the lab to pick it up Patient called Maria back a little while later, and informed her that she was on her way back to the site to grab the right insurance cardMaria states that after hanging up with Mrs [redacted] she asked Amy to call Mr [redacted] back to inform him that his card was going to be thereBy the end of the shift, both Mr [redacted] and Mrs [redacted] had their cards returned to them We hope the above information clarifies his concernsIf Mr [redacted] needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST) Respectfully, Lisa W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/06/21) */ June 21, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: N/A Patient Name: Complaint No.: XXXXXXXX Dear Ms [redacted] This letter is in response to the above complaintIn order for LabCorp to research this complaint we will need the following minimal information: Patient's Name: Date of Birth: Address: Upon receipt of this information LabCorp will be happy to research this matter further, and report back to the Revdex.com it's findings Sincerely, Kenneth AC [redacted] Patient Customer Service