Laboratory Corporation of America

March 27, Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name – [redacted] Invoice Number – [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your recent correspondence dated March 21, regarding the processing of Mr [redacted] ’s claim by his health insurance carrier, [redacted] In our previous response we advised that Mr [redacted] ’s we submitted the claim to his insurance carrier at the correct address on March 13, As of March 24, 2017, we have not yet received a response from Mr [redacted] ’s insurance carrier In researching Mr [redacted] ’s comments, we contact [redacted] on March 24, to verify the claim statusWe spoke with Kyle, a customer service representative, from Mr [redacted] ’s insuranceThe call reference number provided by Kyle is [redacted] Kyle acknowledged that the claim was received on March 14, and is currently being processedKyle further confirmed that the previously filed claims had not been received Kyle requested we allow 30-days for processing to be completed If Mr [redacted] has received an Explanation of Benefits for these services, and it reflects a lesser amount due as patient responsibility, we ask that he forward a copy of the EOB to us for reviewMr [redacted] may attached the requested documents or fax them to us at [redacted] Pending receipt of the finalized claim from his insurance carrier, Mr [redacted] may disregard any prior invoices for the services provided on November 18, A revised invoice will be mailed to Mr [redacted] should there be any patient responsibility once the claim is processed We hope this information clarifies Mr [redacted] ’s concernsWe appreciate his valuable feedbackIf he needs further assistance with this matter, our Patient Billing department may be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Tell us why here

Initial Business Response / [redacted] (1000, 5, 2016/11/04) */ November 4, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms ***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding his above complaintWe have researched [redacted] complaint and located [redacted] 's payment in the amount of $We have requested the payment be posted to invoice number [redacted] and the balance discounted based upon the Explanation of Benefits which accompanied the paymentWe have requested the collection agency close the account and cease collection attempts due to payment in full We hope this information is helpful and clarifies [redacted] concernsWe would like to take this opportunity to apologize for any inconvenience [redacted] experienced related to this matterIf he needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/11/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) We are satisfied as long as they do what they say they are doingWe were disappointed that they did not acknowledge my payment of $but that is okThank you for helping me resolve this issue that went on far too longThank you Revdex.com for being there for us

Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: [redacted] *** FAX: [redacted] Website: www.labcorp.com/billing November 8, Revdex.com College RdSteG Greensboro, NC Patient: [redacted] Invoice: [redacted] Complaint #: [redacted] Dear Sir/Madam: We received correspondence from your office dated November 3, in regards to services provided to Mr [redacted] on September 23, LabCorp takes all customer concerns seriously and we appreciate the opportunity to research Mr [redacted] ’s concernsPlease be advised that when a test requisition form is sent to LabCorp from a physician’s office, we are obligated to perform the requested tests LabCorp will know in advance certain tests for [redacted] patients are not coveredSome of the tests ordered by the physician in these situations require an Advance Beneficiary Notice of Non-coverage (ABN)The ABN is presented to the patient offering the option to accept or decline testingLabCorp appreciates the patient statementWe are billing the patient based on the signed ABN and the properly performed and resulted test On September 23, Mr [redacted] was presented with an ABN which provided the testing that would not be covered, cost of test, and an option to accept or decline the test in questionMr [redacted] choose Option 1, which states that he would like to have the laboratory test performed and billed to [redacted] for an official decision on paymentThe ABN also affirms, by Mr [redacted] ’s signature, that if [redacted] does not pay, he is responsible for paymentMr [redacted] does have the option of appeal directly to [redacted] by following the directions on his [redacted] Summary NoticeWe have attached a copy of the signed ABN to this response Our records indicate we have filed these charges to Mr [redacted] ’s secondary insurance carrier, [redacted] ***, and are awaiting their responseAll billing has been suspended, pending their reply We hope this information is helpful and clarifies Mr [redacted] ’s concernsIf he needs further assistance our Patient Customer Service Department can be reached at [redacted] Monday – Friday (8am-8pm EST) Sincerely, Daryl H [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 5, 2016/06/08) */ June 8, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mrs [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mrs [redacted] 's concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form LabCorp performed testing at the request of Mrs [redacted] 's physician, Dr [redacted] with [redacted] on 10/15/LabCorp processed the request and reported the results LabCorp filed the charges to Mrs [redacted] 's [redacted] on 10/23/LabCorp received an Explanation of Benefits from Mrs [redacted] 's insurance company, on 11/03/LabCorp invoiced Mrs [redacted] $on 12/09/2015, per [redacted] EOB LabCorp is a clinical labWe rely completely on the ordering physician for diagnosing the patient's lab workFederal guidelines prohibit LabCorp from questioning your doctor's diagnosis LabCorp spoke with Mrs [redacted] on 02/26/2016, who stated Dr [redacted] office, advised her they contacted LabCorp and took care of the billing issueLabCorp advised Mrs [redacted] no communication from the physician's office has been received in the patient billing department On 04/22/2016, LabCorp received an email from the physician's office inquiring why LabCorp is billing the patient for services on 10/15/We responded advising Mrs [redacted] 's insurance company, [redacted] left a deductible amount, per the patient's contract and the balance due of $is the patient's responsibilityThe patient contacted LabCorp on 05/12/2016, advising she was contacted her physician's office and will have them resubmit new diagnosis codes On 05/13/we received a call from Dr [redacted] office and were advised once again of the insurance company denial and no updated diagnosis codes were requested A payment of $was processed from Mrs [redacted] and the invoice now reflects a zero balanceIf Mrs [redacted] has any questions regarding the denial of payment for her laboratory services, by her insurance company, she will need to contact them directly Should Mrs [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further Sincerely, Lisa W [redacted] Patient Billing

Laboratory Corporation of America Holdings [redacted] Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing November 21, Revdex.com [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated November 16, regarding Ms***’ complaintWe appreciate the opportunity to review the patient’s concerns as LabCorp takes all customer inquiries seriously When LabCorp receives a specimen for testing it also includes a test requisition form which provides all patient insurance and demographic informationThis information is provided by the ordering physician’s officeOn August 18, LabCorp received a hand written requisition from Dr [redacted] ’s office indicating the patient to be [redacted] with a birth year of On October 24, Ms [redacted] called our Patient Billing Department and informed LabCorp that she did not believe she was the patient that received these servicesWhile speaking to Ms [redacted] a phone call was made to the ordering physician’s office who confirmed that Ms [redacted] was the correct patientOn that call we also confirmed Ms***’ date of birth had been provided incorrectly and updated the invoice to reflect her correct birth yearLabCorp performed additional verifications thru [redacted] *** to further validate the correct birth date On November 16, LabCorp received email correspondence from Ms [redacted] stating that she should not be billed for this serviceMs [redacted] also called our Patient Billing Department on November 16, to question this bill LabCorp responded to the email by advising Ms [redacted] of our previous conversation with her which included a representative at her physician’s officeDuring the phone conversation we conferenced in a representative at the ordering physician’s office and once again we received confirmation from that office that Ms [redacted] did have services performed at their office on August 18, which resulted in them requesting LabCorp to perform the tests Ms [redacted] then requested that LabCorp not bill her insurance for this service as she wants to conduct further research into this matter and we have honored this request We hope this information is helpful and clarifies Ms***’ concernsWe have placed this invoice on a courtesy day suspension to allow Ms [redacted] to continue researching this matterShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 7, 2016/10/27) */ October 27, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] ' concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe physician supplies us with his/her patient's demographics (including patient's name, address, insurance information, and diagnosis codes)Although the insurance ID number and claims address were provided, the lab requisition did not include a copy of [redacted] ' insurance cardA patient's insurance card will have vital information which will assist LabCorp's billing processThis is essential in assuring a claim is filed under the correct payable benefits according to a patients policy LabCorp received correspondence from [redacted] advising that the claim was filed incorrectlyThis correspondence included a copy of [redacted] ' insurance cardLabCorp made an attempt to file the claim with the information provided on [redacted] ' insurance cardUnfortunately, LabCorp received a response stating the claim was returned as the insurance was unable to identify the employer groupAs a follow up, [redacted] submitted a letter to LabCorp with all of the correct information and instructions on how to properly file the claimLabCorp has updated and filed a corrected claim to [redacted] An electronic claim was submitted to [redacted] and a hard copy of the claim form along with the instructional letter from [redacted] was submitted to [redacted] ' insuranceWe await their response at this timeA follow up to the invoice will be completed within daysShould there be any patient responsibility, we will send [redacted] an adjusted invoice, once we have received their consideration Please be aware that LCA Collections is a division of LabCorp [redacted] ' invoice has not reported outside of our companyHer daughter's credit has not been affectedWe hope that this information is helpful and we apologize for any inconvenience this may have causedShould [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-6pm EST and a representative will be happy to assist him further Sincerely, Kenneth AC [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/10/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)

April 14, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name— [redacted] Invoice Number – [redacted] Complaint Number [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated March 28, regarding the services provided on August 21, LabCorp takes all customer concerns seriously and we would like to thank Mr [redacted] bringing this matter to our attentionWe appreciate the opportunity to research the payment made by the [redacted] Our records indicate we are in receipt of payment from the [redacted] for Mr [redacted] ’s services on August 21, Therefore, we have requested a refund be issued to Mr [redacted] in the amount of $The refund will be issued back to the credit card account used when making the paymentWe ask Mr [redacted] please allow days for this request to be processed and completed We take pride in the customer service offered to our LabCorp patientsYour complaint has been forwarded to the appropriate area for reviewYour input should help us improve our customer satisfaction We hope this information is helpful and resolves Mr [redacted] ’s concernsWe apologize for any inconvenience he may have experiencedMr [redacted] may contact out Patient Billing department at [redacted] Monday-Friday if he needs further assistance with this matter Sincerely, Anna T [redacted] Patient Billing Tell us why here

Initial Business Response / [redacted] (1000, 10, 2015/07/17) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXXX Website: www.labcorp.com/billing July 17, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: N/A Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: Mr [redacted] initially presented at LabCorp's Patient Service Center (PSC) in [redacted] on 05/01/LabCorp conferred with his ordering physician office to verify the drug testing requestedMr [redacted] was advised he would not be able to provide a sample for testing on 05/01/2015, as his hair was extremely short (all but shaven) Mr [redacted] was provided the minimum specimen requirements necessary, in order to process the Drug Screening Panel requested by his doctorAll testing requirements are determined by and provided to the PSC by the actual testing laboratoryThe Drug Panel ordered by Mr [redacted] ' doctor requires a hair sampleThe patient's hair must come from the head (minimum of strands), and all from one location on the scalpMultiple samples are not acceptable, and the hair must be a minimum of one and a half inches long Mr [redacted] returned to LabCorp on 06/06/2015, and again was unable to provide a sample, as his hair was only one inch long On 06/27/Mr [redacted] again presented at LabCorp's PSC and his hair was measured by a supervisor, [redacted] Again, Mr [redacted] ' hair was not long enough to meet the minimum specimen requirementsNo specimen could be collectedMr [redacted] requested the hair be collected from his groin and/or underarmMr [redacted] was again advised the lab requires the specimen come from the patient's head only Mr [redacted] returned to LabCorp on 06/29/His hair was again measured, twice, by two supervisors [redacted] and [redacted] And again, Mr [redacted] ' hair did not meet the required specimen minimumsNo sample could be collected Mr [redacted] has been continuously advised his hair must be longer, in order for LabCorp to collect a sample for testingMr [redacted] should also be advised, unless his hair meets the minimum requirements as previously stated, he will continue to be unable to provide a sample for testingMr [redacted] should be able to discern whether or not his hair is a minimum of one and a half inches in length, prior to arriving at the PSC LabCorp can offer no plausible reason to the Revdex.com as to why Mr [redacted] ' hair seemingly has not grownLabCorp would recommend Mr [redacted] refrain from cutting/clipping his hair, until such time it is long enough for the sample to be collectedMr [redacted] may want to speak to his doctor about possibly reconsidering which test is needed; perhaps a test which requires a blood sample, instead Mr [redacted] ' ordering physician was previously provided a complete listing of dates on which Mr [redacted] appeared at a LabCorp Patient Service CenterThe disposition of each date of service was also advised LabCorp would like to advise, in no way is Mr [redacted] being discriminated againstAs previously stated, the specimen necessary for the testing ordered by his physician has specific requirementsThese requirements are a standard, and apply to any patient sent to LabCorp with an order for this specific drug panel Should Mr [redacted] have additional questions or concerns, he may contact LabCorp's Patient Billing department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and one of our agents will be happy to assist him further Sincerely [redacted] Patient Billing

January 5, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name - [redacted] Invoice Number - [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated December 22, regarding the services provided to Mr [redacted] on 10/26/According to the test request form received from Dr***'s office, the charges for the services were to be billed to Mr***'s insurance, [redacted] On 12/1/we submitted a claim to [redacted] for processing in the amount of $We received consideration of the charges from [redacted] on 12/14/advising the claim was denied as non-covered LabCorp may submit charges to any insurance company for processing; however, that is not a guarantee of payment or coverageCoverage for services provided is subject to the terms and conditions of the patient's health benefit plan including exclusions, limitations, conditions and patient eligibilityTherefore, charges may be denied as out of network or processed at a reduced rateMr [redacted] may contact his insurance company directly to discuss his plan coverage LabCorp does offer a cash price on select tests for patients who are uninsured and self-payingUninsured patients are required to make payment at the time of service and may pay a reduced amount on eligible tests when seen at a Patient Service CenterThe uninsured rate is only for patients without active health insuranceLabCorp may offer a discount for payment in full as well as an interest-free payment plan option to assist patients in paying their balances We hope this information is helpful and clarified Mr***'s concernsWe would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterIf he needs further assistance or would like to discuss his payment options, he may contact our Patient Billing department at [redacted] Sincerely, Anna T [redacted] Patient Billing

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing April 16, Revdex.com of North Carolina [redacted] Greensboro, NC Re: Consumr Name: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated April 4, regarding Mr [redacted] ’s complaintWe appreciate the opportunity to review Mr [redacted] ’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously We would like to thank Mr [redacted] for bringing this situation to our attentionIt is LabCorp’s mission to provide every patient with an excellent experience anytime we provide serviceAs a result of this correspondence we have submitted an official complaint on behalf of Mr [redacted] We have also forwarded a copy of this complaint to the Patient Service Center (“PSC”) Manager over the location referenced in Mr [redacted] ’s complaintThe PSC Manager will follow up with the patient regarding his issue We hope this information is helpfulShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

March 8, Revdex.com of NC [redacted] ***Greensboro, NC Re: Consumer Name – [redacted] Invoice Number – [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated February 23, regarding the services requested by Dr [redacted] on February 20, We appreciate the opportunity to address Ms***’s concerns regarding her experience at our Patient Service Center in Berlin, MarylandIn following up on Ms***’s statement, her comments and concerns were forwarded to our management staff for review In an effort to respond to Ms***’s complaint and feedback, MsJ [redacted] , a Territory Director, contacted her directly to discuss resolution of her concernsIn speaking with Ms***, she was advised of the documentation needed in order to forward her request for reimbursementWe are in receipt of the photographs Ms [redacted] has provided of her kitchen sinkWe are awaiting an estimate for replacement In addition to Ms***’s compensation request, MsJ [redacted] also addressed her concern with regards to the test kit and instructions she was providedUpon completion of the phlebotomist investigation, no procedure issues were found and all protocols were followedAnother specimen has been recollected so that the ordered test may be completed and results sent to Dr*** Customer service is very important at LabCorpWe hope the information is helpful and apologize for any inconvenience Ms [redacted] may have experiencedWe trust her future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service If she needs further assistance, our Patient Billing Department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Tell us why here

January 5, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] , [redacted] , [redacted] and [redacted] Dear Ms***: This letter is in response to the recent correspondence for the above complaintAs explained in our previous responseLabCorp does not maintain a file number for each patientWhen a specimen is created it will have its own invoice numberTo ensure the online payments post to the correct invoice, we request patients enter the 8-digit invoice number as it appears on each invoiceMr [redacted] remitted his three payments in the amount of $22.67, $and $on invoice number [redacted] LabCorp processed transfers to his invoice numbers [redacted] and [redacted] and they were for the over payments of $and $ We have no record Mr [redacted] has remitted a payment in the amount of $for invoice number [redacted] This balance remains dueLabCorp accepts checks, money orders, Visa, MasterCard, and DiscoverPayments can also be remitted to: Lab Corp [redacted] Burlington, NC 27216- Upon receipt of Mr [redacted] 's payment we will notify [redacted] to cease all collection attemptsIf Mr [redacted] needs further assistance, he may contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing December 29, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated December 11, regarding Mr***’s service provided on August 7, Laboratory Corporation of America (“LabCorp”) appreciates Mr [redacted] bringing this matter to our attention as well as the opportunity to research his concerns On August 7, Mr [redacted] was seen at a LabCorp Patient Service Center (“PSC”) to have tests performed at the request of Dr***We have confirmed with our Dallas testing facility that results for all tests, including the Hemoglobin A1C test in question, were faxed to Dr***’s office twice on August 8, As a result of this correspondence we have faxed Mr***’s results to his ordering physician’s office once more on December 20, Our records indicate that when Mr [redacted] was seen at our PSC he gave a credit card and signed a Credit Card Authorization FormMr [redacted] authorized LabCorp to process a payment, up to $It is LabCorp’s policy to file a claim to insurance before collecting payment from our insured patientsLabCorp has no record of an actual charge for any amount being submitted to the credit card Mr [redacted] provided on August 7, A claim was submitted to ***, Mr***’s insurance carrier, on August 9, On August 19, [redacted] responded leaving a patient responsibility of $72.97, applied toward Mr***’s deductibleSince no charge was made to Mr***’s credit card, per our records, a bill in the amount of $was mailed on August 21, LabCorp received payment from Mr [redacted] totaling $on November 7, Mr [redacted] currently has a balance of $on invoice [redacted] We have reached out to Mr [redacted] requesting a copy of the charge posting to his credit card If received we will gladly make the appropriate adjustment to this invoice We hope this information is helpful and clarifies Mr***’s concernsWe take all customer concerns seriously and we appreciate Mr***’s businessShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Telephone: [redacted] ext [redacted] FAX: [redacted] Website: www.labcorp.com/billing September 26, Revdex.com of NC [redacted] * Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated September 19, regarding Mr***’s above complaintWe appreciate the opportunity to review Mr***’s concerns as LabCorp takes all customer inquiries seriously In researching this issue we have verified that Mr***’s physician’s office is setup to receive their results electronically through LabCorp’s [redacted] systemThis system allows a doctor’s office to receive test results in the most efficient mannerResults are uploaded as they become availableResults may also be sent via fax; however, this must be requested for each individual specimen once an office has elected to receive results electronically Mr [redacted] can also register and receive his lab results directlyHe can register with our [redacted] site by visiting https://patient.labcorp.comSign up only takes a few minutes, and each time Labcorp processes his specimen our lab we will upload the results directly to the patient’s accountThis is the easiest way to securely view your lab test results, Pay your Bill and more from any device In regards to Mr***’s September 14, date of service, invoice [redacted] , we have confirmed his test resulted and was made available electronically on September 15, At the request of Mr***’s ordering physician’s office results were also faxed to [redacted] on September 18, LabCorp has an established procedure for notifying physician’s offices of critical patient resultsIn these situations the patient’s specimen is flagged and a LabCorp representative calls the physician’s office to notify them of results that met a certain criteriaPlease discuss any critical results with your physician We hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

February 13, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name – [redacted] Patient Name— [redacted] Invoice Number – [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated January 30, regarding the services provided to Mr [redacted] on September 12, Please be advised that LabCorp bills based off the Explanation of Benefits we receive from an insurance carrierCoverage for services provided is subject to the terms and conditions of the patient’s health benefit plan including exclusions, limitations, conditions and patient eligibility Our records indicate we performed the testing as requested by Dr [redacted] ’s office We submitted a claim to [redacted] for processing on September 14, in the amount of $On September 24, 2016, [redacted] ’s consideration of the claim advised the claim was denied as noncovered [redacted] **, insurance specialist with Dr [redacted] ’s office contacted our Patient Billing department on December 1, [redacted] provided additional diagnosis and requested the claim be resubmitted for review by [redacted] We submitted a corrected claim for processing on December 1, On December 10, we received notification from [redacted] that the corrected claim was denied as a noncovered service In order to confirm the claim was processed including the additional diagnosis, we contacted [redacted] On February 13, we spoke with [redacted] representative, Paula GPaula verified the most recent denial is in response to the corrected claim including the additional diagnosisPaula provided reference # [redacted] for the phone callMs [redacted] may contact [redacted] with questions about Mr [redacted] ’s plan coverage as well as questions regarding their consideration of the charges We hope this information is helpful and clarified Ms [redacted] ’s concernsWe would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance our Patient Billing department may be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Tell us why here

Initial Business Response / [redacted] (1000, 5, 2015/09/11) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing September 11, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: Ms***'s specimen was collected at LabCorp's StPetersburg, FL Patient Service Center (PSC) on 07/23/At that time Ms [redacted] provided LabCorp with [redacted] insurance informationMs***'s specimen was forwarded for resulting, and the charges were billed to her [redacted] carrier accordingly On 07/29/LabCorp received a denial from [redacted] , advising the charges were non-coveredMs***'s son contacted LabCorp's Patient Billing department on 08/19/and was advised of the insurance denialLabCorp offered the patient a 15% discount for payment in full, at that timeThe discount offer was deniedThe discount was, however, valid for days from that date Ms***'s credit card was charged the full amount of $on 08/20/2015, per the credit card authorization obtained on her date of service (copy mailed to Mr [redacted] under separate cover)This is a system process, and occurs automatically, as advised on the signed/dated authorization LabCorp has requested a refund for the 15% discount amount ($44.55) to be credited back to Ms***'s credit card, as her son's call was received prior to the day expirationMs [redacted] should allow business days for this process to be completed, and the refund to be receivedWe apologize for this oversight Ms [redacted] should be advised any other lab prices discussed at the PSC would have been in reference to cash prices for patients who do not have health insuranceThose prices are not eligible for patients who have active coverage on their date of servicePer LabCorp's call with [redacted] at [redacted] on 09/11/(call confirmation#X-XXXXXXXXXXX) Ms***'s coverage was active on 07/23/Per [redacted] these charges were not covered, as they were performed at an Out of Network Independent laboratoryMs [redacted] should contact her carrier in order to obtain information pertaining to her In Network providers/laboratories, or if she has further questions pertaining to their consideration of these charges Should Ms [redacted] have additional questions, she may contact LabCorp's Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further Sincerely, [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/09/14) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 11, 2016/02/29) */ Laboratory Corporation of America Holdings [redacted] Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing February 29, [redacted] Revdex.com of NC [redacted] Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp received a specimen from Dr [redacted] on the behalf for Mr [redacted] : 12/02/The testing was completed and results were forwarded to his doctorLabCorp also billed his insurance carrier, [redacted] as per the doctor's instructions LabCorp received a payment from [redacted] 12/19/2015, and billed Mr [redacted] the balance of $per the accompanying Explanation of BenefitsLabCorp received a telephone call from Mr [redacted] advising he had already paid for his labs with the doctor's officeAs is policy, Mr [redacted] was advised to have his physician's office contact LabCorp for corrections to his billingLabCorp received notification from the doctor's office of their error on 02/18/2016, and requesting the charges be billed to them directly LabCorp refunded [redacted] on 02/22/2016, and billed the doctor directly for these servicesShould Mr [redacted] have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist furtherThere is no patient responsibility with LabCorp outstanding for these servicesWe apologize for any inconvenience Mr [redacted] has experienced Sincerely, [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 13, 2016/03/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Simply said apologize is not acceptableHow about almost hours of my time spent, including today time writing this, to resolve this billing errors, not caused by me as patient, which Labcorp should take initiative to resolve it? What labcorp will DO to compensate time I have to spent to fix this? if I don't take action, labcorp will simply take my account to collection and further hurt my credit score for mistake I did not make, for mistake caused by labcorp I talked to Labcorp reps on this Revdex.com record and she refuse to call my doctor office [redacted] family practice, I have to spend time to resolve this billing error, that is not caused by meIt is the responsibility of labcorp to resolve it, and taking time to resolve it, and not taking my time as patient see records below time I have to spend to fix billing error caused by labcorp 2/5/4:AM 4:AM 0:quest diagnostic added reminder on 2/Friday for following Monday 2/am appt 2/15/12:PM 12:PM 0: [redacted] emailed to both Cindy's email address the dups charge, take phone photo of Labcorp, created spreadsheet to show side by side duplicate charges, sent to her 2/18/6:AM 7:AM 0: [redacted] follow up email to Cindy - billing to resolve duplicate billing issue, detail on gmail sent few minutes ago 2/23/5:AM 5:AM 0: [redacted] no email response yet from Cindy - Billing [redacted] on Saturday last week, Labcorp online still shown same $bal and same balance on labcorp infoline 2/23/5:AM 5:AM 0: [redacted] What Cindy tried to fix, become worst, now wrongly bill $in labcorp, detail in gmail this am and [redacted] LabCorp Billing.txt 2/23/5:AM 6:AM 0: [redacted] 6:AM 2/23/2016: added to Revdex.com complaint [redacted] , detail email communication with [redacted] Billing - Cindy since 2/15/till this amDetail also in LabCorp Billing 2015-12-- Revdex.com.txt one drive, and status update in LabCorp Billing.txt in one drive 2/23/11:AM 11:AM 0: [redacted] split time in half - detail in gmail for both labcorp and [redacted] resolve this in timely manner to avoid hurting my credit 2/24/5:AM 5:AM 0: [redacted] cannot pay online after tried to setup, detail at one drive [redacted] Access & Status.txt, updated reminder from yesterday pm to today same day to pay [redacted] 2/24/2:PM 2:PM 0: [redacted] paid with Health SavAcct $

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXXX Website: www.labcorp.com/billing August 12, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp performed testing at the request of Ms [redacted] 's doctor on 06/02/LabCorp filed Ms [redacted] 's primary insurance, [redacted] on 06/04/ [redacted] processed the charges and made payment to LabCorp on 07/23/A patient balance of $remainedLabCorp charged Ms [redacted] 's credit card $per the EOB received, and the credit card authorization form signed/received from Ms [redacted] on her date of service Please be advised LabCorp files secondary insurance as a courtesy to its patientsSecondary filing, however, does not happen automatically, even if the information is provided on the date of serviceAll patients must request their secondary insurance to be filed, after the primary carrier has responded to the claimNormally an invoice is issued to the patient after the primary carrier's response is receivedThe patient then contacts LabCorp, and requests the secondary insurance be filed When a patient's credit card information is provided to the lab on the date of service, however, an actual invoice for the testing is not mailed after the primary carrier respondsInstead, LabCorp receives the explanation of benefits from the primary insurance company, the system adjusts the patient's invoice accordingly, and any patient responsibility is immediately charged to the patient's credit card (up to the amount previously authorized)Again, this process usurps an invoice being mailed to the patientThis is notated on the credit card authorization form, provided to and signed by the patient At this time, the credit card program is voluntaryIf the patient prefers not to participate, so that secondary insurance can be submitted, they may advise the technician accordinglyLabCorp will send the charges to the primary carrier, and mail an invoice to the patient advising any balance remainingAt that time, the patient can contact LabCorp and request the secondary coverage to be filedWe apologize for any miscommunication by the technician pertaining to this process The patient should not be refused service, if opting not to participate in the credit card authorization programShould the patient experience difficulty with this process at the Patient Service Center, the technician should be advised to contact the Patient Billing DepartmentThey may be reached at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST LabCorp has requested a refund in the amount of $be processed back to Ms [redacted] 's credit cardThis process may take up to daysUpon completion LabCorp will submit the charges to her secondary carrier: [redacted] We would like to take this opportunity to apologize for Ms [redacted] 's inconvenienceShould she have other questions, she may also contact our Patient Billing Department, and one of our agents will be happy to assist her further Sincerely [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) "At this time, the credit card program is voluntary""The patient should not be refused service, if opting not to participate in the credit card authorization program." This is not true, I was told that if I didn't give them a credit card they would not do my lab workWhy would I give them a credit card if they had told me that by giving them a credit card they would not bill my secondary insuranceI have and pay for secondary insurance for a reason and I use it "LabCorp has requested a refund in the amount of $be processed back to MsJohnson's credit cardThis process may take up to daysUpon completion LabCorp will submit the charges to her secondary carrier: ASI." LabCorp, obviously, had my secondary insurance information since I have not supplied it to them since my lab work was done However, I am happy that they are refunding my moneyThis should never have been an issue to begin withI found their staff to be rude, loud and unprofessional when they demanded that I give them my credit card or they would not do my labs as it was a new policy Thank you for taking the time to investigate this and come up with a solution Final Business Response / [redacted] (4000, 9, 2015/09/03) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina XXXXX-XXXX Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXXX Website: www.labcorp.com/billing September 3, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: As previously stated, LabCorp files secondary insurance as a courtesy to its patientsSecondary filing, however, does not happen automatically, even if the information is provided on the date of serviceAll patients must request their secondary insurance to be filed, after the primary carrier has responded to the claimNormally an invoice is issued to the patient after the primary carrier's response is receivedThe patient then contacts LabCorp, and requests the secondary insurance be filed When a patient's credit card information is provided to the lab on the date of service, however, an actual invoice for the testing is not mailed after the primary carrier respondsInstead, LabCorp receives the explanation of benefits from the primary insurance company, the system adjusts the patient's invoice accordingly, and any patient responsibility is immediately charged to the patient's credit card (up to the amount previously authorized)Again, this process usurps an invoice being mailed to the patientThis is notated on the credit card authorization form, provided to and signed by the patient At this time, the credit card program is voluntaryMs [redacted] should advise the Patient Service Technician that she prefers not to participateMs [redacted] should not be refused service, if opting not to participate in the credit card authorization programShould Ms [redacted] experience difficulty with this process at the Patient Service Center, the technician should be advised to contact the Patient Billing DepartmentThey may be reached at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST Ms [redacted] must request her secondary insurance be filed, upon receipt of her invoice, following the primary carrier's response We have forwarded Ms [redacted] 's complaint pertaining to the unprofessionalism experienced at the Patient Service Center, to the appropriate management teamWe have requested management from the location contact Ms [redacted] directly pertaining to that portion of her complaint We would like to take this opportunity again to apologize for Ms [redacted] 's inconvenienceShould he have other questions, she may also contact our Patient Billing Department, and one of our agents will be happy to assist her further Sincerely [redacted] Patient Billing

April 8, Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name – [redacted] Invoice Number – [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to the recent correspondence dated April 6, regarding Mr [redacted] ’s complaint about the services provided on January 24, We would like to take this opportunity to thank Mr [redacted] for his valuable feedbackPlease be advised that his comments and concerns have been forwarded to our management staff for reviewWe hope Mr [redacted] ’s future experiences with LabCorp will reflect our continuing efforts to provide excellent customer service We apologize for any inconvenience Mr [redacted] may have experienced and we appreciate his businessSincerely, Anna Thomas Patient Billing Tell us why here

Initial Business Response / [redacted] (1000, 6, 2016/04/28) */ April 28, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] ' concerns regarding his above complaintLabCorp received several specimens on behalf of Mr [redacted] on 1/18/2016, 2/15/2016, 3/24/and 4/12/The charges were filed to Mr [redacted] 's insurance carrier, [redacted] under the insurance identification number entered on the original orders [redacted] denied the charges stating: expenses incurred after coverage terminatedWe have researched and found two letters in the alpha prefix were transposedThe identification number has been corrected and all Mr [redacted] 's claims have been refiled to his insurance companyInformation has been sent to update the computer systemWe ask that Mr [redacted] verify his insurance identification information at his next visit to LabCorp's Patient Service Center LabCorp has requested a refund for $on 4/27/Mr [redacted] should allow 14-business days for this process to be completed, and the refund to be received We like to take this opportunity to apologize for any inconvenience Mr[redacted] has experienced relating to this matterWe hope this clarifies his concernsShould Mr [redacted] have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist further Sincerely, Lisa W [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) It is worth noting that in both of my written responses to Lab Corp I included a copy of my insurance card and pointed out the error you mentioned in your responseWith no acknowledgement on the part of Lab Corp to that error