Laboratory Corporation of America

Initial Business Response / [redacted] (1000, 5, 2016/06/17) */ June 17, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form LabCorp performed testing at the request of Mr [redacted] 's physician, Dr [redacted] with [redacted] MD, on 8/20/LabCorp processed the request and reported the results LabCorp filed the charges to Mr [redacted] 's [redacted] on 08/22/LabCorp received an Explanation of Benefits from Mr [redacted] 's insurance company, on 10/06/LabCorp invoiced Mr [redacted] $on 12/17/2015, per [redacted] EOB LabCorp invoices patients every daysInvoices transfer to outside collections and reporting to the credit bureau if not resolved after billing cyclesWe have sent three invoices at this time for invoice XXXXXXXXLabCorp received payments on 04/07/2016, 05/20/and 06/16/for $eachA total of $has been paid towards invoice XXXXXXXXThe remaining balance is $Please call to set up your payment plan at X-XXX-XXX-XXXX Please know LabCorp offers payment plans to assist our patientsIf no official payment plan is initiated we will continue to seek any balance due regardless if partial payments have been receivedTo avoid outside collection referral Mr [redacted] will need to contact our Patient Billing Department at-X-XXX-XXX-XXXX Monday - Friday 8am-5pm ESTand a representative will be happy to assist himTo date LabCorp has not received any contact from Mr [redacted] regarding invoice XXXXXXXX for DOS 8/20/ Should Mr [redacted] have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further Sincerely, [redacted] W [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 12, 2016/08/19) */ August 19, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name-- [redacted] Complaint Number - [redacted] Dear Ms [redacted] This letter is in response to your correspondence dated August 4, regarding the complaint filed by [redacted] According to the complaint, the results for occupational testing were not provided to the requesting employerPlease be advised that due to the secure nature of occupational testing, our Customer Service agents do not have access to information in order to discuss with the patient directlyAny questions regarding the receipt of results should be made from the employer to our Occupational Testing department In researching the complaint in question, our records indicate that results were released on 7/30/A Project Administrator from LabCorp OTS attempted to advise [redacted] on 8/11/via the phone number provided with the complaint but was unsuccessfulTherefore a message was left advising of the date results were releasedAs of August 18, 2016, [redacted] had not contacted us regarding any additional questions as to the results referenced in the complaint We hope this information is helpful and [redacted] 's concerns have been resolvedWe would like to take this opportunity to apologize for any inconvenience experienced related to this matterIf further assistance is needed, our LabCorp OTS can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 7, 2016/07/15) */ July 15, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms ***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this formWe can only accept a diagnosis changes from the physician that ordered the laboratory testsThis update must include the diagnosis to be updated and the name and title of the representative from the ordering physician's office requesting the updateThis is a Federal mandate LabCorp must follow LabCorp submitted a claim to Mr [redacted] 's insurance carrier, [redacted] , in the amount of $ [redacted] remitted a payment in the amount of $and applied $toward Mr [redacted] 's deductibleLabCorp invoiced Mr [redacted] $on 4/2/If Mr [redacted] has questions regarding the processing of his claim or the provision of his policy he will need to contact [redacted] directly Our records indicate on 5/9/we received new diagnosis codes from [redacted] The request simply stated "please resubmit with diagnosis codes provided per office, thank you"The request did not include the name and title of the representative from the ordering physician's officeOur Patient Customer Service representative contacted [redacted] However, the office was closedOn 6/16/2016, Mr [redacted] contacted our Patient Customer Service department and once again our Patient Customer Service representative contacted [redacted] A message was left with the receptionist regarding the need for the name and title of the representative from the ordering physician's officeMr [redacted] contacted our Patient Customer Service department on 6/30/to check the status of his invoiceWe contacted [redacted] on 7/15/and spoke with LisaLisa provided new diagnosis codes for invoice number [redacted] We have submitted a new claim to [redacted] and we will await their responseWe will send a new invoice if [redacted] leaves Mr [redacted] any patient responsibility We hope this information is helpful and clarifies Mr [redacted] 's concernsIf he needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: 1-800-222-extFAX: 1-336-436- Website: www.labcorp.com/billing May 4, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated April 12, We appreciate the opportunity to review Ms [redacted] ’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing informationThe referring physician’s office completes this formThe requisition also indicates who is responsible for payment of services (i.eordering physician’s office, insurance, or patient self-payment)The test requisition for the invoice in question states “Bill To: Account Billing.” Our records indicate that we billed Ms [redacted] ’s office account for patient services performed on June 28, Private insurance information for the patient was not provided at the time of serviceOn August 7, our Client Services Department received a call from Virginia, who identified herself as the office manager, regarding this issueDuring that call Virginia was notified that LabCorp was unable to bill the patient directly due to the type of account that was setup for the officeIt is notated on our system that while explaining the process to change the account type to one that allows the patient to be billed directly the call was disconnected On January 12, LabCorp received a follow up phone call from Virginia regarding the invoice receivedAt that time information was provided to have Ms [redacted] ’s offices account updated to allow the patient to be billed directlyThis request was not properly processedWe apologize for the inconvenienceWe have reached out to rectify this for future invoices and have submitted a courtesy adjustment to have the invoice in question reduced to a zero balanceOne the adjustment has been processed a zero balance letter will be forwarded to the office’s mailing address on record We hope that this information is helpfulShould Ms [redacted] have additional questions she may contact our Client Customer Service Department at [redacted] opt M-F 8am-5pm, fax # [redacted] , and by email [redacted] @labcorp.com and a representative will be happy to assist Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 7, 2016/12/20) */ December 20, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name-- [redacted] Invoice Number - [redacted] Complaint Number-- [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated December 7, regarding Ms***'s complaint in reference to the services provided on 11/08/LabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsWhen a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide the specific test(s) requested as well as billing and demographic informationThe referring physician's office completes this form In researching Ms***'s concerns, we have verified the billing is correctOur records indicate DrM [redacted] ordered testing which upon resulting may trigger additional tests to be performed (reflexed)In order to provide the most accurate results, should initial results not fall within set parameters the specimen may require a LabCorp physician to review and confirm the initial resultDrM [redacted] should be aware of this process as the test ordered indicates the possibility of reflex testing Our patient billing department received a call from [redacted] , financial supervisor at [redacted] OBGYN on 12/7/regarding Ms***'s balanceThe test ordered, reflex testing and balance were confirmed and verified with no discrepancies or concernsMs [redacted] stated she would advise Ms [redacted] accordinglyMs [redacted] may contact Dr [redacted] 's office for additional questions pertaining to the test(s) performed We hope this information is helpful and clarifies LabCorp's policyWe would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matter and appreciate the opportunity to address her questionsIf she needs further assistance, our Patient Billing Department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Why never mention why my call be kicked like soccer by few your employees and then put on silence for more than hour? If this is the fact for the Lab work why don't tell me from the first call with professional knowledge and ethics? Why gave me different answers and steal so much my time? You earn the no transparency evil money! Among entire our life, you as part of creepy medical system has transparency from the work, the price and make evil money by make others die! You know the payment is correct but maybe that is fause positive test and I paid evil youDid you pay my phone and my time which wasted by your employees? Your employees arrorgant and no ethics and moral work made me sickWill you work for free and get free phone service?

Initial Business Response / [redacted] (1000, 5, 2016/07/13) */ July 13, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mrs [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mrs***'s concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis and the patient's demographic informationThe referring physician's office completes this form LabCorp performed testing at the request of Mrs***'s physician, Dr [redacted] MD with [redacted] on 6/15/LabCorp processed the request and reported the results LabCorp filed the charges to Mrs***'s [redacted] on 6/26/LabCorp received an Explanation of Benefits from Mrs***'s insurance company on 7/20/ [redacted] processed the claim and denied it stating: expenses incurred after coverage terminated LabCorp received new insurance information on 7/29/and resubmitted the charges to Mrs***'s [redacted] of [redacted] LabCorp received an Explanation of Benefits from Mrs***'s insurance company on 9/02/ [redacted] processed the claim and denied it stating: additional information was needed Mrs [redacted] contacted LabCorp on 3/14/and advised us that she was going to appeal her insurance company's decision and stated the insurance needed information from the ordering physician's officeMrs***'s insurance company contacted LabCorp on 3/15/and stated they would be sending a letter for the information needed from the ordering physician's office in order to process the claim LabCorp also sent invoice XXXXXXXX for date of service 06/15/to our Third Party Appeal Department for reviewWe received a response from Third Party [redacted] on 3/31/2016, advising the insurance identification number was incorrect and the physician's notes and medical records were neededThe claim was resubmitted to [redacted] with the correct identification number on 03/31/LabCorp received an Explanation of Benefits from Mrs***'s insurance company on 06/08/LabCorp invoiced Mrs [redacted] $on 06/09/2016, per [redacted] EOBIf Mrs [redacted] has any questions regarding [redacted] consideration of the charges she should contact her carrier On 06/17/Mrs [redacted] contacted LabCorp and advised that her insurance company, [redacted] reprocessed the claim and stated that $was patient responsibility per her EOB she received from [redacted] The patient stated she would fax her EOB to LabCorp for review, X-XXX-XXX-XXXXWe still have not received this informationOn 6/18/a payment from the patient of $was processed, leaving the patient a balance of $We will be happy to complete any needed adjustment based on an updated EOB Should Mrs [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further Sincerely, Lisa W [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/07/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I immediately faxed the EOB after speaking with their representative and confirmed the fax was completely sent on the fax machineI also mailed a copy of the EOB on 7/11/as I suspected a fax might become lost in this disorganized processIf the corporation was truly interested in resolving this matter, they would contact my insurance company and obtain the updated EOB themselves since they have been unable to locate it with both methods I have used Final Business Response / [redacted] (4000, 10, 2016/07/28) */ July 28, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mrs [redacted] This letter is in response to the above complaintOur records indicate the following: We are showing LabCorp received the patient's Explanation of Benefits, which was scanned into our system on 07/13/We have reviewed the information provided from Mrs [redacted] and it confirms the patient's responsibility is $ LabCorp has sent invoice XXXXXXXX to our Adjustment Department to have the $adjusted off the invoiceInvoice XXXXXXXX for date of service 06/15/reflects a zero balance at this time(A copy of the Explanation of Benefits received form Mrs [redacted] and all of the EOB's we received from [redacted] has been forwards to Mrs [redacted] under separate cover.) We like to take this opportunity to apologize for any inconvenience Mrs [redacted] has experienced relating to this matter Should Mrs [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further Sincerely, Lisa W [redacted] Patient Billing Final Consumer Response / [redacted] (2000, 12, 2016/08/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 7, 2016/08/10) */ August 10, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - Dr [redacted] Client Account Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Ms [redacted] This letter is in response to your correspondence dated July 26, regarding Dr***'s client account with LabCorpLabCorp is a laboratory that performs testing only at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsWhen LabCorp performs testing as requested by a physician, we are obligated to bill according to the test request form we receive According to the test request form we received from Dr [redacted] regarding the services provided to Mr [redacted] on 1/22/2014, the charges were to be billed to Dr***'s client accountUpon receipt of the patient's insurance information, we attempted to file the patient's insuranceHowever, the claim was denied advising the patient had no coverage on the date of service and the billing was placed back on Dr***'s client account In a letter from Dr [redacted] to a resolution analyst on 11/27/2015, Dr [redacted] acknowledges the patient has no coverage on the date of serviceDr***'s letter continues to explain that he made several unsuccessful attempts to collect the amount due from Mr [redacted] as wellDr [redacted] paid $which is half of the $amount that was billed to his client account, according to his contract In the correspondence we have received from Dr [redacted] via email, Dr [redacted] was requesting to negotiate the cost of the testing to the prices of a Professional account, to which he is affiliatedDr [redacted] was advised on 2/27/via email that the test request form was not originally written on a Professional accountWe have not been provided nor been able to locate the Professional account Dr [redacted] is referencing in his correspondence Currently Dr [redacted] is in communication with MsR***, the LabCorp physician account representative servicing Dr [redacted] accountAlso, MsS [redacted] , LabCorp Regional Manager, to discuss Dr [redacted] billing and service concerns Customer Services is important to us and we appreciate the opportunity to assist you with your inquiryWe would like to take this opportunity to apologize for any inconvenience Dr [redacted] has experienced related to this matterIf he needs further assistance, our Client Billing Department can be reached at X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 7, 2016/04/25) */ April 25, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name - [redacted] Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your correspondence dated April 8, regarding the billing method of services performed at the request of [redacted] Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form In an effort to verify and correct any mistakes in the billing for our services, our client services department has made the necessary changes to ensure that the client invoice for [redacted] is reviewed monthly for errorsOur client services department also called [redacted] on April 25, and left a message requesting a call back from office manager, [redacted] , to go over her billing concerns and specific specimen numbers to investigate Customer service is very important at LabCorpWe would like to apologize for any inconvenienceIf further assistance is needed, our Patient Billing Department can be reached at X-XXX-XXX-XXXXClient Services may be reached at [redacted] @labcorp.com, or X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/04/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) (1) We only refer patients to LabCorp who have insurance contracted with LabCorp and the insurance information and patient information is always attached to the requisitionThe right source for patient correct information is always the patient, not the doctor's officesWe also get information from the patient not the other way around (2) When a referred patient goes to LabCorp for blood draw, LabCorp is responsible for getting the patient information before any services is provided, not the doctor's responsibility (3) When a specimen is sent out to LabCorp, we make sure the patient has the right information and insurance information attached as well (4) Always bill patient, not the doctor's office It is a wrong practice of LabCorp to always make doctor's offices responsible for billing Final Business Response / [redacted] (4000, 14, 2016/05/18) */ May 18, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name - [redacted] Complaint Number -XXXXXXXX Dear Ms [redacted] This letter is in response to your recent correspondence received May 6, regarding the client bill for [redacted] Our records indicate that all attempts to make contact with [redacted] , office manager at [redacted] have been unsuccessfulIn an effort to gain additional information and move toward a resolution of any billing concerns; Senior Marketing Executive, MrJ [redacted] , spoke to [redacted] on 5/17/with [redacted] regarding their complaint [redacted] advised that she inform Mr [redacted] and the physician of their conversation and [redacted] would forward all of the insurance information needed to MrJ [redacted] MrJ [redacted] has also provided his contact information to the client for any concerns moving forward We hope the contact MrJ [redacted] has made with [redacted] has answered Mr [redacted] 's questions and clarified all concernsIf further assistance is needed, our Patient Billing Department can be reached at X-XXX-XXX-XXXXClient Services may be reached at [redacted] @labcorp.com, or X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing

O Laboratory Corporation of America Holdings [redacted] Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing September 7, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated September 1, regarding the above referenced complaintLaboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms [redacted] ’s concerns As a company LabCorp does not maintain patient filesMs [redacted] and another patient have the same name and date of birthDue to outstanding invoices of the other patient, Ms [redacted] was refused serviceLabCorp procedure should have rectified the situationAccording to our records, on August 31, 2017, Ms [redacted] spoke with a supervisor in our Patient Billing DepartmentThe supervisor spoke with the Patient Service Technician and remedied the complaintThis allowed service to be performed for Ms [redacted] We have also forwarded this complaint to the Regional Manager of the Columbus, OH Patient Service Center so the correct process is reviewed with the entire staff We apologize for any inconvenience this may have causedMs [redacted] may contact our Patient Billing department at [redacted] Monday-Friday if she needs further assistance with this matter Sincerely, Daryl H [redacted] Patient Billing

I am rejecting this response because: Labcorp has not been giving consistent responsesWhen I called them to clear this situation up, the manager on the line also pointed out the line on the receipt that said "Your physician may have requested laboratory tests that will automatically trigger additional testing procedures based on certain clinical indications." He then said that the QuantiFERON test on my receipt was actually different from the QuantiFERON test that was actually doneThis is absolutely not true - they are one and the same testRegarding the line "In addition, your physician may determine it necessary to order additional testing procedures on the sample collected todayIf additional testing is performed on your sample, LabCorp will bill you for the additional testing." There was no additional testing done, it was precisely the test that my physician had orderedThere weren't clinical indications that called for any additional testing.Neither of the statements on the receipt apply to this situationThere were no additional services performed, there was no additional testing doneThe receipt clearly indicates that the balance due is Labcorp is now misrepresenting the situationThey have now said that the charge was unable to be determined at the time of serviceThis is also not true, and inconsistent with other statements that they are makingI would never have agreed to the test if they had told me that they don't know the price of the test at the time that I paid for it, and will charge me an arbitrary amount later

May 5, [redacted] RevDex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concerns regarding the collection of specimens at his officeLabCorp has reached out to the Key Account Executive, Ms [redacted] , in regards to the message receivedMs [redacted] spoke with Mr [redacted] on May 5, 2017, in regards to the service provided by LabCorpA meeting was scheduled for May 8, 2017, between Mr [redacted] and Ms [redacted] in order to provide solutions to his piand testing concernsWe apologize for any inconvenience this may have causedShould Mr [redacted] have additional questions he may contact our Patient Billing Representatives at [redacted] M-F 8am-5pm EST and a representative will be happy to assist him further Sincerely Kenneth A [redacted] Patient Customer Service

April 8, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name— [redacted] Invoice Number – [redacted] and [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated April 5, regarding LabCorp’s credit card authorization programWe appreciate the opportunity to address Ms***’s inquiryLabCorp as a company does not keep patient filesIn order to utilize the convenience of the credit card authorization program, a credit card must be presented at each visit Ms [redacted] signed a credit card authorization for the services performed at the request of Dr [redacted] on December 24, According to the Explanation of Benefits from [redacted] , patient responsibility is a deductible amount of $Therefore, the charge of $was placed on the credit card Ms [redacted] provided on the date of serviceThe corresponding invoice ( [redacted] ) currently reflects a zero balance Invoice [redacted] is for services which were provided on December 30, We do not have a signed credit card authorization for Ms***’s visit to the LabCorp Patient Service Center on Saturday, December 24, The claim has been processed by [redacted] Patient responsibility is a deductible amount of $We have mailed invoices to Ms [redacted] on January 25, 2017; March 01, 2017; and March 22, regarding the $balance We hope this clarifies our credit card authorization programMs [redacted] may contact out Patient Billing department at [redacted] Monday-Friday if she would like to make her payment or needs further assistance with this matter Sincerely, Anna T [redacted] Patient Billing Tell us why here

Initial Business Response / [redacted] (1000, 7, 2016/05/17) */ May 16, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Numbers: [redacted] and [redacted] Dear Ms ***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintThe following information was provided by the supervisor of LabCorp's Patient Service Center on [redacted] in [redacted] , NJMs [redacted] 's son visited the Patient Service Center on Thursday 4/14/and our Patient Service Technician entered the patient's information into our lab system without reviewing the prescription for any special requirementsThe testing must be completed on Monday through Wednesday and allow a three hour window for Fto pick up the specimenThe Patient Service Technician has been retrained Ms [redacted] 's son returned to LabCorp's Patient Service Center for the redraw on 4/25/The Patient Service Technician was unable to locate the form needed to collect the testing; therefore, the Patient Service Technician contacted LabCorp's Lab Customer Service Department and requested a new form be faxed to the Patient Service CenterThe Lab Customer Service Department faxed the form but due to fax issues it could not be received at the Patient Service CenterAt this point, a LabCorp Team Leader attempted to gather the prescription from LabCorp's online testing systemThe Patient Service Technician confirmed with the Lab Customer Service Department the special requirements of the testingThe Patient Service Technician was advised again the testing must be completed on Monday through Wednesday and allow a three hour window for Fto pick up the specimen On 5/2/the Patient Service Center received a called from the Lab Customer Service Department advising Ms [redacted] 's son was reschedule for the blood work at 3:p.mThe Patient Service Center was made aware this was the third time Ms [redacted] 's son was attempting to have a prescription testedIn order to verify all the requirements the Patient Service Technician contacted LabCorp's Send Out DepartmentThis department processes the shipment of specimen LabCorp utilizes other labs for completionThe Send Out Department advised once again that there must be a three hour window for Fto pick up the specimenTherefore, the appointment at 3:p.mwas too late in the dayMs [redacted] 's son returned on 5/3/2016, the testing was gathered and the results were sent to the referring physician Please be advised LabCorp has adjusted date of service 5/3/to reflect a zero balance, due to all the visits Ms [redacted] and her son facedWe hope this information is helpful and apologize for any inconvenience Ms [redacted] and her son have experienced related to this matterWe hope this clarifies her concerns Respectfully, Melinda W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/07/22) */ July 12, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] and [redacted] Dear Ms ***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosis code/s, the patient's demographic information and insurance carrier informationThe referring physician's office completes this formLabCorp performed testing at the request of Ms [redacted] 's physician, Dr [redacted] on 08/14/LabCorp processed the request and reported the results LabCorp filed these charges with the patient's insurance carrier, ***, on 09/10/LabCorp received an initial denial from [redacted] on 09/14/2015, stating the patient could not be identified as a participantLabcorp received subsequent denials from [redacted] on 09/28/and 10/01/2015, stating the patient could not be identified as a participantLabcorp mailed a letter to the patient on 10/17/requesting correct insurance informationLabCorp began to invoice the patient starting on 12/15/for $The patient made an online payment to LabCorp on 01/01/for the balance of $ Ms [redacted] contacted our Patient Customer Service Department on 04/21/and advised she had active coverage with [redacted] for the date of service in questionOur representative requested a refund be issued to the patient in the amount of $in order to send a claim to her correct insurance carrierLabcorp issued a refund of $on 04/28/to Ms [redacted] LabCorp filed these charges with the patient's insurance carrier, [redacted] , on 06/08/and created a replacement invoice number of [redacted] LabCorp received a denial from [redacted] on 06/23/2016, stating the balance of $was patient responsibility as applied to the patient's deductible Ms [redacted] 's contacted our Patient Customer Service Department 07/11/2016, and questioned the balance still remainingMs [redacted] was advised by LabCorp a refund was issued on her original payment and confirmed the refund was cashed on 05/09/LabCorp advise the Ms [redacted] of patient responsibility per the explanation of benefits received from [redacted] LabCorp contacted the ordering physician's office, [redacted] and they confirmed [redacted] is the only insurance carrier on file for the patientLabCorp attempted to contact the patient on 07/15/in order to address her concerns of having two separate insurance carriers but Ms [redacted] could not be reached Ms [redacted] will need to contact her insurance company directly, if she has additional questions pertaining to their consideration of the chargesLabCorp has not received a timely filing denial from the patient's insurance carrier which would necessitate an adjustment to the invoiced amountLabCorp has received a valid deductible denial from [redacted] indicating the patient responsibility of $LabCorp has requested additional information from Ms [redacted] 's insurance carrier, [redacted] We hope this information clarifies Ms [redacted] 's concernsIf she needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) Respectfully, Bequer P [redacted] Patient Customer Service

June 28, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concerns regarding his complaintPlease be advised LabCorp has a preauthorization credit card program This program allows LabCorp to collect any balance due from patients after their insurance has processed the claim for LabCorp’s service and determined there is a patient responsibility LabCorp secures credit card data and protects it within its network LabCorp complies with payment card industry standards If LabCorp is directed by the patient’s insurance plan there is a patient responsibility, it will process those charges made against the patient’s credit card for services rendered up to the amount, which the patient authorized The patient will receive a letter in the mail confirming the final amount charged Thereafter, LabCorp will destroy the patient’s credit card information after the appropriate charge is processed or after notification from your insurance company that there is no patient responsibility This program is voluntary and its intent is to provide a service to our patients No patient is refused service if they choose not to provide a credit card We have reviewed Mr [redacted] ’s invoice for date of service June 15, and found an $pre-authorized amountWe have not billed his credit card at this timeWe hope this information is helpful and clarifies Ms [redacted] ’s concernsIf he has further questions, he may contact our Patient Billing Department at [redacted] Respectfully, Melinda W [redacted] Patient Customer Service

I am rejecting this response because:I have already provided this information on Labcorps website times,and they have not responded.I have a LabCorp Beacon account online,where my family's lab results is supposed to go automatically.By law,as [redacted] 's father,I have a LEGAL right to those lab results.They should have been sent immediately after they were sent to my daughter.This is gross incompetence,and it is not the first time it has happened

Initial Business Response / [redacted] (1000, 5, 2016/08/05) */ August 5, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] concerns regarding his above complaintLabCorp has researched this matter and we show that Mr [redacted] invoice for date of service 4/28/was billed to [redacted] for $LabCorp received an explanation of benefits from [redacted] for these services [redacted] reduced the total charge from $to the contracted rate of $and paid $ [redacted] considered the remaining $as patient responsibility stating that these were "non-covered" charges [redacted] forwarded their processed claim to Mr [redacted] supplemental insurance ***On 7/16/the $balance was also denied by [redacted] stating the service is not covered under Mr [redacted] benefit planLabCorp has verified that the billing is correct and once both denials were obtained from Mr [redacted] insurance carriers, LabCorp mailed the invoice showing the balance due of $ LabCorp's records do not reflect double billing for Mr [redacted] based on the explanation of benefits received from [redacted] and ***A copy of the explanation of benefits that LabCorp has received will be mailed to Mr***Mr [redacted] may contact [redacted] for any questions or concerns pertaining to their denial or he may file an appeal with [redacted] If Mr [redacted] has received an explanation of benefits for these services and it reflects a lesser amount due as patient responsibility, he may fax a copy to LabCorp's billing department at [redacted] At this time the billing cycle continues and Mr [redacted] is responsible for the balance We apologize for any inconvenience this may have causedShould Mr [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-6pm EST and a representative will be happy to assist her further Sincerely, Kenneth AC [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have recently determined that [redacted] does cover these blood tests; Therefore, I accept their response

July 7, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] *** Complaint Number: [redacted] Invoice Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her complaintWe have researched Ms***’s complaint and found two insurance identification numbers for ***One number begins with [redacted] and the other begins with ***The identification number beginning with [redacted] is uploaded to our system electronically [redacted] sends LabCorp this information on a monthly basisDue to system limitations this information automatically over rides any manual information providedMs [redacted] will need to contact [redacted] to have identification number [redacted] removed from her file Our records indicate on July 5, Ms [redacted] spoke with a Patient Customer Service Supervisor who was able to force a claim submission with identification number ***We await a response from [redacted] at this time We hope this information clarifies Ms***’s concerns If she needs further assistance, he may contact our Patient Customer Service Department at [redacted] Respectfully, Melinda W [redacted] Patient Customer Service

I am rejecting this response because: Unfortunately, LabCorp seems unwilling to back their stated desire to "serve the customer" in the months of pursuing this claimIt has been determined that LabCorp used several incomplete CPT codes I have spoken with my insurance provider who corroborated that fact.LabCorp continues to ignore their culpability in this issue, to the detriment of their reputation, their message, and their moral responsibility as an entity consisting of fellow human beingsIn spite of absolute disengagement on the part of LabCorp, I determined the cause of the issue, and the solutionIt has been presented to LabCorp on numerous occasions, however they continue to be unwilling to take accountability for their mistakes.Labcorp must alter their CPT coding as those they used are for routine procedures, not for these procedures as relates to an antenatal encounterIt is very simple

August 10, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concerns regarding his complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information and diagnosis codingThis information was used to file a claim to Mr [redacted] ’s insurance, According to our records we received a call from Mr [redacted] ’s physician’s office on July 28, The office added additional diagnosis coding to the requisitionA refund request in the amount of $was processed by LabCorpThe refund was sent in the form of a paper check to Mr [redacted] ’s address on record August 1, A zero balance letter has been sent to Mr [redacted] Mr [redacted] may contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) and a representative will be glad to assist him with any additional concerns regarding this issue Respectfully, Daryl H [redacted] Patient Customer Service