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Laboratory Corporation of America

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Laboratory Corporation of America Reviews (577)

Laboratory Corporation of America Holdings [redacted] Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing October 16, Revdex.com [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated October 9, regarding Mr [redacted] ’s complaintWe appreciate the opportunity to review Mr [redacted] ’s concerns as LabCorp takes all customer inquiries seriouslyWhen Mr [redacted] saw his referring physician on April 8, he gave them the authority to treat him accordingly (i.elab work, x-rays, prescriptions, etc.) On April 08, 2017, Mr [redacted] ’s physician ordered laboratory testing for the patientLaboratory testing was completed and resulted to the ordering physician properlyThe requisition cited [redacted] as the insurance carrier and primary billing partyA claim was mailed to [redacted] for $on April 14, The insurance responded with an adjustment of $825.75, leaving a patient responsibility of $Mr [redacted] was invoiced on April 26, LabCorp is unable to verify if the testing on April 08, is in any way associated with a free testing offer by an unknown partyThis was not a LabCorp offerThe consumer states in complaint [redacted] he visited another business offering free testing LabCorp does not have a copy of the complaint, Revdex.com Complaint Case# [redacted] (Ref# [redacted] ), or the responseLabcorp performs services in accordance with the test requisition form completed by the ordering physicianThe requisition indicates who is responsible for payment of services (i.eordering physician’s office, insurance, or patient self-payment)We have attached a copy of Mr [redacted] ’s requisition for your reviewThe consumer should seek remedy with the original business Currently, Mr [redacted] ’s invoice is scheduled to be sent to outside collections in the next to business daysAs a courtesy we have placed a days hold on this invoice to allow Mr [redacted] additional time to resolve the balanceWe hope this information is helpful and clarifies Mr [redacted] ’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/01/14) */ January 14, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this formOur records indicate the original order included a [redacted] identification number of [redacted] We have researched and found per Mr [redacted] 's date of service, with LabCorp, 2/7/the number should have been entered as [redacted] LabCorp has processed an adjustment to reduce the balance due on invoice number XXXXXXXXXXXX to zeroWe have notified Credit Collection Services to remove the balance from their recordsWe would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterWe hope this clarifies his concernsIf he needs further assistance, please contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F (8am-6pm EST) Respectfully, [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing April 25, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated April 16, We appreciate the opportunity to review the consumers concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously Please be advised Pathology Incwas acquired by LabCorp as of March 21, We have searched our systems and do not show any invoices for the consumer As this service was rendered before our date of acquisition we would recommend that the consumer contact the collection agency in possession of bill directly and/or contact the credit bureaus and submit a formal appeal for this debt We hope this information is helpfulShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 7, 2016/12/21) */ December 21, [redacted] * [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms ***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding his complaintPlease be advised we have contacted Ms [redacted] mentioned in Ms***'s complaintMs [redacted] is not the LabCorp Key Account Executive for Ms***'s physicians' officeWe were unable to locate Ms***'s name or invoice number on a list of patient's disputing the testing orderedMs [redacted] will need to contact [redacted] ***/ [redacted] of North Carolina to verify coverage for testing as they denied date of service 5/18/stating the testing was experimental and/or investigationalAt the approval of our Sales Department we have processed an adjustment in the amount of $and invoice number [redacted] now reflects a zero balanceWe have requested [redacted] Collections cease all collection attempts and close the invoice We hope this information is helpful and clarifies Ms***'s concernsWe would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2016/07/28) */ July 28, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Patient Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr***'s concerns regarding his above complaintLabCorp submitted a claim to [redacted] of NJ on 6/3/in the amount of $On 6/16/2015, [redacted] of NJ denied the charges stating: non-covered services and no coverage on date of serviceThis claim was submitted with a [redacted] identification number beginning with NGOLabCorp invoiced [redacted] in care of [redacted] on 8/3/On 8/11/2015, LabCorp's Patient Customer Service Department received a call from Ms***Ms [redacted] was advised of the denial provided by [redacted] of NJMs [redacted] advised our Patient Customer Service Department representative she would contact [redacted] of NJ directlyOur Patient Customer Service Department representative also resubmitted the claim to [redacted] of NJ [redacted] of NJ denied the charges on 11/25/stating: duplicate claimLabCorp did not invoice Mr [redacted] as we asked our analyst with [redacted] of NJ to review the claim On 3/2/2016, LabCorp invoiced Mr [redacted] due to the two denials mentioned aboveOn 4/15/2016, Mr [redacted] contacted our Patient Customer Service DepartmentMr [redacted] was advised of the denial provided by [redacted] of NJMr [redacted] advised our Patient Customer Service Department representative he would again contact [redacted] of NJOn 5/4/2016, our Patient Customer Service Department received a call from [redacted] with to [redacted] of NJ [redacted] advised [redacted] of NJ had no record of this claim and requested LabCorp resubmit [redacted] provided a reference number of [redacted] LabCorp submitted a claim to [redacted] of NJ [redacted] of NJ denied the charges on 5/9/stating: duplicate claimOn 6/22/2016, LabCorp invoiced Mr [redacted] again On 7/19/2016, LabCorp received an email from Mr [redacted] questioning why [redacted] of NJ had no record of the claim and why they could not provide an Explanation of BenefitsA Patient Customer Service Department representative went online to review the claimA claim with a new identification number was then submitted to [redacted] utilizing an identification number beginning with DTBAn email response was sent to Mr [redacted] to advise a new claim was submittedOn 7/22/2016, [redacted] of NJ denied the charges again stating: duplicate chargesWe have contacted [redacted] of NJ on 7/26/and spoken with [redacted] [redacted] advised the identification number beginning with DTB was effective on the date of service 5/28/We have submitted a fifth claim to [redacted] of NJ and we await their response If Mr [redacted] needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2016/06/21) */ June 21, [redacted] Hall Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Patient Name: [redacted] Complaint No.: XXXXXXXX Dear Ms [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintLabCorp has researched this matter and we show that on 3/3/16, invoice XXXXXXXX for date of service 1/12/reflected a balance of $Ms [redacted] contacted LabCorp on 3/10/requesting a payment plan for her balanceThe payment plan was originally set up on 3/10/was cancelled Ms [redacted] contacted LabCorp on 4/6/and requested to be set up on a payment plan for her balance of $An initial payment was made by Ms [redacted] on 4/6/for $Ms [redacted] authorized LabCorp to withdraw the funds automatically on 4/6/and 5/6/in the amount of $eachLabCorp's records show that Ms [redacted] called and made two additional payments on our automated phone system on 4/12/and 5/11/This created the issue of the overpayment of $ LabCorp's records reflect a refund of $48.52, which was processed on 6/16/2016, to Ms [redacted] 's card that was providedInvoice XXXXXXXX for date of service 1/12/reflects a zero balance at this time We apologize for any inconvenience this may have causedShould Ms [redacted] have additional questions she may contact our Patient Billing Representatives at X-XXX-XXX-XXXX M-F 8am-6pm EST and a representative will be happy to assist her further Sincerely, Kenneth AC [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a complete lieI did not call in to make payments at allPayments were taken out of my checking on 3-11-, 4-9-16, 4-11-16,5-9-16,5-11-and I have the proof from my bank statements not unless you are going to try and say that the bank made a mistake and falsified documents? Send me proof that I called in and made payments? You can't because it doe not existThis does not explain why I was doubled billedI was sent a bill stating before the bill was due that I had not made any payments on my accountTotal lie! The payment was taken out of my account on 3-11-Explain why the letter was mailed to me in the first place and why the payments were taken out of my accountYou can't you billing department has no record which proves my point your'e biling departart is a complete missAny intellagent person can see Lab Corp is grabing at straws they do not have Final Business Response / [redacted] (4000, 10, 2016/06/30) */ June 30, [redacted] Hall Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mrs [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp's records show that on 3/3/16, invoice XXXXXXXX for date of service 1/12/reflected a balance of $All calls are logged in LabCorp's system reflecting a time and a date when a patient calls to resolve a billing issueMs [redacted] contacted LabCorp on 3/10/requesting a payment plan for her balanceAn initial payment of $was received on 3/11/The payment plan originally set up on 3/10/was cancelled Ms [redacted] contacted LabCorp again on 4/6/and requested to be set up on a payment plan for her remaining balance of $An initial payment was made by Ms [redacted] on 4/6/for $Ms [redacted] authorized LabCorp to postdate the remaining payment of $for 5/6/LabCorp's records show that Ms [redacted] called and made two additional payments on our automated phone system on 4/12/and 5/11/This created the issue of the overpayment of $ LabCorp's records reflect a refund of $was processed on 6/16/The refund was issued to the card Ms [redacted] provided for paymentInvoice XXXXXXXX for date of service 1/12/reflects a zero balance at this timeLabCorp's system does not show any further payments made after 5/11/The above should satisfy Ms [redacted] 's request for resolution We apologize for any inconvenience or confusion this may have causedShould Ms [redacted] have additional questions she may contact our Patient Billing Representatives at X-XXX-XXX-XXXX M-F 8am-6pm EST and a representative will be happy to assist her further Sincerely, Kenneth AC [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing November 10, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated October 25, regarding Mr***’s complaintWe appreciate the opportunity to review these concerns as LabCorp takes all customer inquiries seriously Our records indicate that on September 21, Mr***’s specimen was collected by LabCorp LabCorp performed this testing at the request of [redacted] , a third party affiliate In an effort to resolve this matter we have attempted to contact [redacted] Unfortunately, all attempts to reach [redacted] in relation to this concern have been unsuccessful We have reached out to Mr [redacted] and will be able to supply the requested results upon proper identity verification We hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

I am rejecting this response because: Up until the bill the only invoice I have ever received was the 300+ billI paid the bill they sent recently, I thought it was an adjustment

I am rejecting this response because: I do not appreciate Labcorp waiting until I filed a complaint through the Revdex.com to offer a refund of the copayIn the offer the company’s representatives choose to insult me with a response that suggests the details of my complaint were not truthful.If Labcorp had sent me a written response to my initial letter of June 13, (which included a copy of the revised EOB), I would not have needed to send a follletter that also included a copy of the revised EOB on December 22, 2016, by certified mailA copy of the certified letter is attached to this postingIt shows the certified mail ID on the letter itself, plus the certified mail receipt stamped by the US Post Office as proof of mailing.In fact, apart from the initial invoice for the copay of $64.15, the only correspondence I received in relating to Labcorp was a notice about a class action lawsuit against Labcorp for violation of the Fair and Accurate Credit Transaction Act.I now require that Labcorp send me the refund of $WITHOUT FURTHER COMMENT from its representativesIf I do not receive the refund by June 30, I will not hesitate to file another complaint through the Revdex.com

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing May 8, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated April 29, regarding Ms***’s complaintWe appreciate the opportunity to review these concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously As a company, LabCorp does not maintain a file for our patientsEach specimen that is tested has its own invoice numberWhen patients make payment via their banks online bill pay they must include the invoice number they wish to pay as the account number so that payment can be applied correctly and in a timely mannerPlacing the patient’s name or invoice number in the memo section of the bill pay is not adequate to insure proper and timely processing of payment In regards to invoice # [redacted] , Ms [redacted] contacted our Patient Billing Department on March 20, to advise that her payment processed through her banks bill pay systemDuring that conversation we emailed our Deposit’s department in an attempt to locate Ms***’s paymentWe were unable to locate the payment with the information provided (check number, date of payment, and amount)On March 28, a letter was mailed to Ms***’s address on record requesting a copy (front and back) of the bill-pay check sent to LabCorpThe cashed check was requested as it includes our endorsement which validates where her payment postedTo date, we have not received the requested check copyWe have contacted Ms [redacted] to expedite the delivery of the check copy in order to bring this invoice to resolutionWe have placed Ms***’s invoice on a day hold to allow time for the needed information to be received We hope this information is helpful and clarifies Ms***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/02/25) */ February 25, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintPlease be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to use the findings of laboratory examinationsOur records indicate Mr [redacted] 's physician ordered test number XXXXXXThis test has factors that will automatically trigger additional testing procedures based on certain clinical indicationsWe have confirmed with our [redacted] Lab Customer Service Department test number XXXXXX was automatically triggered based on the clinical indicationsMr [redacted] will need to contact his referring physician with questions regarding the test results LabCorp submitted a claim to Mr [redacted] 's insurance carrier, [redacted] in the amount of $ [redacted] denied $of the charges stating: deductible We hope the above information clarifies Mr [redacted] 's concernsIf he needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/04/05) */ I reached out to my physician who informed me that as a result of this, so called "triggered" additional test and the associated fees, labcorp has provided an alternate coding for the test that was originally neededThis is a clear sign that the coding was the issue and that there was no need for additional testing to be performed and much less billed to either me or my insurance companyI have also informed my insurance company of this fraudulent bill and asked them to never pay any claim made by labcorp in the futureMy physician never requested a test for hydrocodone, but used labcorp established coding that automatically generated an alternate test that they then billed to my insurance more than onceThe additional testing inflated the insurance claim by an additional 200$ and used up my annual deductible without any cause other than their own internal policiesNeither my doctor, nor myself requested the additional testing and the carrying out of further tests is an act that I also consider to be an invasion of my privacyNot only should this bill be voided, but the first claim should also be amended and my insurance company should be refunded the fee they paid for the unnecessary test the first time aroundMy physician is currently working to try and help resolve this matter as well, so it would seem everyone, except labcorp agrees this is a matter that should be corrected by labcorp Final Consumer Response / [redacted] (3000, 23, 2016/05/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) "This test has indicators that will automatically trigger additional testing procedures based on certain clinical indications, i.etest resultsTest number [redacted] was automatically triggered based on the clinical indications in test number [redacted] , i.etest results" "clinical indications" would imply that Labcorp decides when to run additional tests, rather than limiting their services to what is neededIn this case, the physician requests a test, using coding provided by Labcorp, for a specific prescribed drug and for "clinical" reasons Labcorp performed an additional test for oxycodoneThis is again unnecessary, since I have not been prescribed nor have I ever taken oxycodoneRunning these additional tests is also an invasion of my privacy Regarding the deductible, the only reason I was charged a deductible is because Labcorp performed these unnecessary tests twiceThe first round used up almost all of the $annual allowance for lab testing provided by my health insurance planOnce the second round of unnecessary testing was billed, it put me over my yearly limit and kicked in a deductibleHad Labcorp limited their testing to what was required by providing accurate coding, rather than overbilling by performing extraneous testing, I would still have coverage available without tapping into my deductible All of this is irrelevant however as I notice there is no mention of the fact that a new coding has been provided to my physician for the kind of testing she wanted done in the first placeBased on what my physician has told me, the coding Labcorp provided was incorrect and they have provided her with new coding for the type of test she requestedSo once again, I maintain my position and adamantly reject the validity of these additional tests and the billing of myself or my insurance companyThese additional tests were performed at the sole discretion of Labcorp, without any request or permission from myself or my physician and were the direct result of the coding proved by LabcorpThe matter should be dropped and I refuse to support or allow this kind of behaviorI recommend Labcorp evaluate and change their position and drop this claim once and for all Final Business Response / [redacted] (4000, 25, 2016/05/13) */ May 13, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - [redacted] Invoice Number - [redacted] Complaint Number - [redacted] Dear Mr [redacted] : This letter is in response to your most recent correspondence dated May 2, As advised in the previous response, when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which provides the testing that is being requestedThe test request form received from DrClark's office clearly indicated that LabCorp test number [redacted] was to be performedTest [redacted] is a screening panel consisting of separate substancesPanel testing is offered by LabCorp so that a physician may utilize one test number which screens for multiple substances versus having to order a test for each separate substanceWhen a screening panel yields a positive result, additional testing may be necessary in order to provide the most accurate results at the highest specificity Our records indicate that the initial findings of test [redacted] were positive; therefore confirmation testing was required in order to determine, more specifically, the source of the positive resultContrary to Mr [redacted] 's statement that additional testing was performed for Oxycodone, Oxycodone was one of the substances which are included in the panel that was ordered by [redacted] The additional charge for $refers to the confirmation testing that was performed We have verified that the testing performed is what was requested by [redacted] officeMr [redacted] would need to contact [redacted] office if he has additional questions about the screening panel that was ordered as well as the resultsMr [redacted] would need to advise his physician of any cost concerns prior to testing being ordered to ensure that there are no miscommunication between physician and patient going forward We hope this clarifies LabCorp's testing procedures and again would like to apologize for any inconvenienceIf Mr [redacted] needs further assistance our Patient Billing Department can be reached Monday- Friday at [redacted] Sincerely, Anna T [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 10, 2016/12/15) */ December 13, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms ***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this form Our records indicate [redacted] originally processed the claim for date of service 1/5/and denied the $of the charges stating: not deemed medically necessaryLabCorp resubmitted a claim to [redacted] on 3/15/ [redacted] did not remit an additional paymentLabCorp invoiced Ms [redacted] on 4/27/On 12/6/LabCorp's [redacted] Department received a response to an appeal which advised LabCorp was liable for the denied chargesBased upon this response invoice number [redacted] was adjusted to a zero balance We hope this information is helpful and clarifies Ms [redacted] 's concernsWe would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2015/07/09) */ July 9, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintOur records [redacted] & [redacted] requested two separate orders for Mr [redacted] 's minor childThe specimen numbers are XXXXXXXXXXXXX and XXXXXXXXXXXXSpecimen number XXXXXXXXXXXXX was invoiced to Mr [redacted] on 7/24/We received a payment in the amount of $on 8/14/and the balance was discounted, due to prompt payment, on 8/22/Specimen number XXXXXXXXXXXX was originally billed to [redacted] & [redacted] but then invoiced to Mr [redacted] on 8/23/LabCorp sent invoices on 9/27, 10/18, 11/8, 11/29, 12/20/and 1/10/Our records indicate we placed calls to Mr [redacted] 10/30, 11/and 11/10/and mailed a letter on 11/18/to advise the invoice was dueTo date, we have no record of Mr [redacted] contacting LabCorp regarding the specimenAfter exhausting all attempts to collect the debt, the balance of $was transferred to [redacted] on 3/9/and [redacted] on 3/15/Mr [redacted] will need to contact [redacted] & [redacted] with questions regarding testing orderedHe may also contact [redacted] at X-XXX-XXX-XXXX to discuss the balance due Respectfully, [redacted] ***, Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/07/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) When we visited the medical officeI advised them that I will pay all charges at the time of visit and I will not accept to be billed later, Thus the charge they gave me at the time of visit was paid in fullNow they say their is another specimen, well this is not trueI always pay 100% my bills at the time of the visitI will not pay for anything I did not requestThey should have have requested full payment from the person requesting the Lab WorkI do not Trust this Lab or their accounts proceduresI am a self pay person and they should have collected all payments prior to leaving the clinicThey need to cancel any orders they have as I am not responsible except for what I paid forIs this not clear for themWhy whould I pay one bill and not anotherThis is so unprofessional to do thisTo bill me after I leave their office when I just paid them a sum of in CASHWhats wrong with you money hungry peopleCan't you have the decency to not bill us again and again and againIs't a one time payment enough for youI will not pay for anything further since the second lab work was not requested by meI hope the entire country sees what these people are doing to SELF PAY peopleYOU ARE NOT A TRUST WORTHY LAB CLINICI DO HOPE YOU NEVER SUCCEED Final Business Response / [redacted] (4000, 10, 2015/07/17) */ July 17, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Dear Mr [redacted] This letter is in response to the recent correspondence for the above complaintThe date of service for specimen number XXXXXXXXXXXXX is 7/17/Ms [redacted] remitted payment on 8/14/and LabCorp discounted the balance based upon our "self-pay" discounts availableAs stated previously, specimen number XXXXXXXXXXXX was originally billed to [redacted] per their request, but then invoiced to Mr [redacted] on 8/23/2013, per [redacted] requestLabCorp sent invoices on 9/27, 10/18, 11/8, 11/29, 12/20/and 1/10/Our records indicate we placed calls to Mr [redacted] 10/30, 11/and 11/10/and mailed a letter on 11/18/to advise the invoice was dueTo date, we have no record of Mr [redacted] contacting LabCorp regarding the specimenAfter exhausting all attempts to collect the debt, the balance of $was transferred to [redacted] on 3/9/and [redacted] on 3/15/Mr [redacted] will need to contact [redacted] with questions regarding testing orderedHe may also contact [redacted] at X-XXX-XXX-XXXX to discuss the balance dueWe hope this clarifies LabCorp's billing process pertaining to this situation Respectfully, [redacted] ***, Patient Billing Final Consumer Response / [redacted] (4200, 12, 2015/07/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) 1- I ordered specimen number: XXXXXXXXXXXXX on 7/17/and I paid for it before I left the LAB 2- I did not order or authorize Specimen number: XXXXXXXXXXXXWHY WOULD I NEED BLOOD WORKS 3- I arrived with my family in the USA on June 19, proof of passport will be sent 4- I exited the USA with my family and arrived in the UK on August 22, 2013, proof of passport copy will be sent 5- I will send a copy of the passport I hope this clears all Dear Revdex.com management, I need your help please to clear this issueI need to send copies of the passport entry stamp and exit stamp and I am not able to do so in this emailcan you send me a process to send the attachments for your review Best regards [redacted]

Initial Business Response / [redacted] (1000, 7, 2016/11/28) */ November 28, Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - [redacted] Invoice Number - [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated November 15, regarding [redacted] complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes the tests requested, billing and demographic informationThe referring physician's office completes this form In researching [redacted] complaint, our records indicate we performed testing on 8/31/at the request of Dr [redacted] with [redacted] The ordered test resulted to Dr [redacted] on 09/01/We billed the charges to [redacted] on 09/02/with the information provided on the test request formWe received ***'s consideration of the charges on 09/12/ [redacted] reduced the $charge to the contracted rate of $The $is patient responsibility and is being applied toward deductibleWe mailed the first invoice to [redacted] on 9/13/for the balance of $Subsequent invoices have been mailed on 10/18/and 11/08/ In addition to the services provided on 8/31/2016, we also performed employment testing on 09/09/ [redacted] has not been sent an invoice for the employment testing as the charges were billed back to the ordering client [redacted] may contact Dr [redacted] with questions pertaining to the test ordered on 8/31/as well as [redacted] if he has questions about their consideration of the charges We appreciate the opportunity to assist you with [redacted] inquiry and hope the information is helpfulWe would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/12/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the explanationBut I have not see any legitimate source of the charge like the contract between I and Labcorb; showing that I accepted the ripped off price ($72) for the World cheapest and simplest testAs a reasonable consumer, I don't pay more than $total for an urine test, so I've never approved and will never approve $for an urine test I also don't see any corrective action in Labcorb's response; like removing collection process and informing the credit rating agents about the inaccurate bill-shady, unaccepted, unapproved, over priced I strongly expect and hope from Labcorb; 1) Remove collection activity and repair caused negative credit rating 2) Remove fully (due to the caused pain) or adjust the bill to reasonable level-$ 3) Return $to *** Thanks

December 15, 2016 [redacted] RevDex.com of NC [redacted] Greensboro, NC 27410 Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms. ***: Laboratory Corporation of America ("LabCorp") appreciates the... opportunity to address Mr. ***' concerns regarding his complaint. Please be advised LabCorp submitted a claim to Mr. ***' insurance carrier, [redacted] ***/ [redacted] , in the amount of $280.40 on 12/24/2015. On 1/12/2016 [redacted] ***/ [redacted] denied $226.25 of the charges stating: non-covered charges. On 8/18/2016 Mary I. the receptionist at [redacted] provided new diagnosis information. LabCorp submitted a corrected claim to [redacted] ***/ [redacted] . After receiving no new response LabCorp invoiced Mr. [redacted] on 10/28/2016. On 12/13/2016 while researching Mr. ***' complaint a LabCorp insurance representative contacted [redacted] ***/ [redacted] and spoke with Ron. Ron was able to locate LabCorp's corrected claim/appeal received on 8/30/2016, but could not provide a reason for their delay in reprocessing. Ron requested a 30-day hold on invoice number [redacted] as [redacted] ***/ [redacted] reviews the information. He provided a reference number for the call of [redacted] . We await a new response from [redacted] ***/ [redacted] . LabCorp will invoice Mr. [redacted] if [redacted] ***/ [redacted] determines he has any patient responsibility for this claim. We hope this information is helpful and clarifies Mr. ***' concerns. We would like to take this opportunity to apologize for any inconvenience Mr. [redacted] has experienced related to this matter. If he needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST). Respectfully, Melinda W [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 7, 2016/09/19) */ September 19, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] 's concerns regarding his above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe physician supplies us with his/her patient's demographics (including patient's name, address, insurance information, and diagnosis codes)Our records indicate the original order listed [redacted] as the responsible partyOn 7/27/this information was changed to reflect [redacted] as the responsible partyOn 8/3/ [redacted] spoke with a member of our management team and an email was forwarded to upper management including [redacted] 's complaintWe apologize the upper management representative did not contact [redacted] On 8/23/2016, LabCorp received a call from [redacted] at [redacted] As requested our representative contact [redacted] to arrange a payment plan for his invoiceA payment plan was arranged and [redacted] will receive a monthly reminder regarding his payment due We hope this information is helpful and clarifies [redacted] 's concernsIf he needs further assistance, please contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) This does not address the attitude from Barbra, this does not address the fact that when I asked it to be corrected it took [redacted] contacting themThis does not address my concerns with the customer service representativesThis is also not accurate since I am the one that filled out the insurance information on LabCorp's websiteIt also does not address the lack of follow up as promised by LabCorp, and finally it does not address the fact that I asked for contact from LabCorp in response to this issue as submitted to the Revdex.com

Initial Business Response / [redacted] (1000, 5, 2016/07/15) */ July 15, 2016 [redacted] RevDex.com of NC [redacted] Greensboro, NC 27410 Re: Consumer Name: [redacted] Patient Name: [redacted] Complaint Number: [redacted] Invoice Number:... [redacted] Dear Ms. ***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr. and Mrs. [redacted] 's concerns regarding their above complaint. Please be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to use the findings of laboratory examinations. Our records indicate Mr. [redacted] 's referring physician's office, [redacted] , ordered the test for invoice number [redacted] . Any questions regarding the testing ordered or the results will need to be directed to [redacted] . LabCorp submitted a claim to Mr. [redacted] 's insurance carrier, [redacted] , in the amount of $250.00. [redacted] applied $207.80 toward Mr. [redacted] 's deductible and $37.22 as non-covered services for a total patient responsible amount of $245.02. LabCorp invoiced Mr. [redacted] $245.02 on 3/15/2016. LabCorp received two $50.00 payments from Mr. [redacted] on 3/31/16 and 5/23/2016. On 6/2/2016 LabCorp received written correspondence from Mrs. [redacted] . The correspondence included an Explanation of Benefits indicating [redacted] reprocessed the claim for date of service 2/25/2016 and Mr. [redacted] 's new responsible amount was now $206.30. If Mr. or Mrs. [redacted] have questions regarding the processing of this claim or the provisions of their policy, they will need to contact [redacted] directly. The current balance due on invoice number [redacted] is now $105.30. Please be aware that LCA Collections is a division of LabCorp. Mr. [redacted] 's invoice has not reported outside of our company and his credit has not been affected. We hope this information is helpful and clarifies Mr. and Mrs. [redacted] 's concerns. If they need further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST). Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept it because they did adjust the bill the right way finally. Of course I notice that they got our NAME WRONG!!!! Poor service.

I had lab drawn in October of at the Bridgeport WV office of Lab Corp.I have used the same lab for years and got to know the phlebotomist there, and always felt very comfortable with herI have no complaints with herMy complaint is with the billing office in North CarolinaAfter my insurance paid their portion of my bill I was sent my portion(I had different lab orders from different docs, from my pcp and the other from my Endocrinologist) both had ordered a TSH, one with a TI told the phlebotomist I didn't want to be charged for TSH and she said I would only be charged for (1)But when I got my bill I had been charged for 2, so I called the billing deptand asked why I was charged for and the billing rep said because I had different orders from different docs, so I explained that the phlebotomist said that they could use the same lab results and add the Tfor the other orderWe had a long discussion and she finally said "you shouldn't bring different lab orders from different doctors on the same day",I then asked to speak to a supervisor and all I got was the same thingSince I had this lab done in October I have had phone calls every couple of weeks about my "past due" billsI pay my bills every month without fail, and yet when I receive bills they have past due on every statement, I have called at least 3-x and explained to them that I live on a fixed income and CANNOT PAY the remainder of the bill in full, I will pay $to $every month until it is paid, and yet I continue to receive at least 2-bills per month, and phone calls, the other night it was 8:pm and they were calling about my bill! (recvd one bill on 2-**, 2-**,and another one today 2-**-16, and I just spoke to a supervisor on 2-**(Tonya) and she finally said she would credit my acctfor the second TSH, but I would still owe the remainder of the billI called my Insurance coto make them aware of Lab Corps questionable billing practicesIf nothing else gets accomplished with my complaint, I would just like to know if it is illegal to use such language as" past due", when they have been paid by the Insurance company, and the customer is paying the remainder monthly,though not in full

Initial Business Response /* (1000, 5, 2015/10/14) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website:
www.labcorp.com/billing
October 14,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX & XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
LabCorp collected a specimen for testing on 11/13/ordered by Ms***'s physician, Dr** *** (LabCorp Invoice#XXXXXXXX)Over tests/panels were ordered, totaling $3,Ms*** should address any questions pertaining to the actual testing order, to Dr*** office directlyLabCorp processed the specimen and forwarded the results to Dr*** office
On 11/22/LabCorp filed the total charge of $3,to Ms***'s *** carrierA payment in the amount of $was received from *** on 12/11/A contractual discount in the amount of $2,was applied, leaving a patient responsibility of $1,066.06, per the *** Explanation of Benefits receivedThe patient balance remained as "non-covered" servicesPlease be advised LabCorp is only made aware of testing which *** will deny for lack of medical necessity, prior to testingLabCorp is not notified of "non-covered" charges prior to the submission
LabCorp began to appeal the balance of $1,with ***, on behalf of the patient, in December of 2014, providing additional information for considerationA second denial was received by *** in January of The appeals team continued to correspond with *** for months, in an attempt to gain additional coverage for the non-covered chargesAll patient billing was suspended during this time of appeals
In September of LabCorp began invoicing Ms***, having exhausting all appeals effortsThe balance of $remainsShould Ms*** require a payment plan, LabCorp will be happy to accommodate her situationShe may contact our Patient Billing department at X-XXX-XXX-XXXX and a representative will be happy to assist her with that matterMs*** should address any questions pertaining to consideration and coverage of the charges directly to ***, as LabCorp's information is limited
On 12/17/a specimen was dropped off at a LabCorp Patient Service Center for Ms***The specimen was forwarded to the testing facility, and results were forwarded to Dr*** office accordinglyLabCorp billed Ms***'s *** carrier on 12/20/in the amount of $
LabCorp received a denial from *** on 12/31/advising the charges were "non-covered because as a screening procedure done in conjunction with an exam"The patient responsibility of $was invoiced to Ms*** on 01/12/As with the previous scenario, should Ms*** have questions pertaining to the testing ordered, she should contact Dr*** office directlyAlso, Ms*** should direct questions pertaining to her coverage to ***, as LabCorp's information is limited
LabCorp would like to apologize for any inconvenience experienced by Ms***LabCorp's Patient Billing representatives are available at X-XXX-XXX-XXXX M-F 8am-6pm EST, should she need further assistance
Sincerely,
Anna T***
Patient Billing
Initial Consumer Rebuttal /* (3000, 11, 2015/11/03) */
Original Message
From: *** *** ***
Sent: Monday, November 02, XXXX X:XX PM
To: ***@greensboro.Revdex.com.org
Subject: Not Satisfied Reopen Case XXXXXXXX
From: *** *** ***
Sent: Monday, November 02, XXXX X:XX PM
To: ***@greensboro.Revdex.com.org
Subject: Fwd: Not Satisfied Reopen Case XXXXXXXX
I have requested over and over burden of proof documents where I signed agreeing to pay these tests which I cannot seem to get from themAs my letter states if they can't show in writing I was aware and agree to pay these test then I am NOT liableI don't appreciate labcorp or any dr office assuming and taking away my rights to chooseHis reply is like whatever dr says goes um no not if I'm not aware of it and can't afford it on a limited disabled incomeAsk him for them he won't be able to produce because I never signed agreeing to payBy the way I go to lab corp for tests my dr office never sends blood etc over nor do they take samples there so he's got that part of the story wrong too
Sent from my iPhone
Final Business Response /* (4000, 14, 2015/11/12) */
Laboratory Corporation of America Holdings
PO Box
Burlington, North Carolina 27216-
Telephone: X-XXX-XXX-XXXX
Fax: X-XXX-XXX-XXXX
Website: www.labcorp.com/billing
November 12,
*** ***
Revdex.com of NC
WFriendly Ave
Greensboro, NC
Re: Consumer Name: *** ***
Invoice Number: XXXXXXXX & XXXXXXXX
Complaint No.: XXXXXXXX
Dear Mr***
This letter is in response to the above complaintOur records indicate the following:
As previously stated, LabCorp only performs testing at the request of a licensed physicianLabCorp will not perform testing at that request of a patientPatients may drop a specimen off for testing at a local Patient Service Center; however, there must be a request from a licensed physician received as wellOtherwise, testing is refused
LabCorp has contacted Ms***'s doctor's office today, and was advised by their office manager *** ** documentation of the patient's authorization for testing does exist in Ms***'s chartMs*** may contact her directly if she has questions pertaining to the authorization she provided
Both specimens referenced in this complaint were received at a LabCorp facility, as Ms***'s physician's office does not collect samples
Since LabCorp's previous response to the Revdex.com, Ms*** has forwarded documentation to LabCorp advising she had secondary *** coverage on her dates of serviceInvoice# XXXXXXXX now reflects a zero balanceHer other invoice# XXXXXXXX is pending with *** at this time
LabCorp's Patient Billing representatives are available at X-XXX-XXX-XXXX M-F 8am-6pm EST, should Ms*** need further assistance
Sincerely,
Anna T***
Patient Billing

Initial Business Response /* (1000, 5, 2016/07/06) */
July 6,
*** ** ***
Revdex.com of NC
***
Greensboro, NC
Re: Consumer Name: *** ***
Complaint Number: XXXXXXXX
Invoice Number: XXXXXXXX
Dear Ms
***
Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mrs***' concerns regarding her above complaintLabCorp filed these charges with the patient's insurance carrier, *** *** on 11/06/LabCorp received a denial from *** *** on 11/23/2015, stating the balance was the patient's responsibility due to a deductible amountLabCorp invoiced the patient starting on 12/02/for $
Mrs*** contacted our Patient Customer Service Department on 05/07/and advised our representative that she had remitted her responsible amount of $based on her new explanation of benefitsOur representative requested an adjustment in the amount of $based on a copy of the explanation of benefits indicating the original insurance claim was reprocessed on 03/11/The adjustment was not completedMrs*** contacted our Patient Customer Service Department on 06/30/2016, and questioned the balance still remainingOur records indicate, we have requested, and processed, the adjustment as of 07/05/We have mailed Mrs*** a statement confirming a zero balance on this invoice, XXXXXXXX
We would like to take this opportunity to apologize for any inconvenience Mrs*** has experienced related to this matterWe hope this information clarifies Mrs***' concernsIf she needs further assistance, please contact our Patient Customer Service Department at *** M-F (8am-5pm EST)
Respectfully,
Bequer P***
Patient Customer Service
Initial Consumer Rebuttal /* (2000, 7, 2016/07/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
A letter dated July 6, was received on July showing a zero balance

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