Laboratory Corporation of America

Initial Business Response / [redacted] (1000, 6, 2015/12/30) */ December 30, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer [redacted] Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your correspondence dated December 15, regarding services provided on 02/02/According to the Explanation of Benefits we received from [redacted] , the charge for the test in question was denied as non-coveredOur records indicate the test billed to Ms [redacted] 's insurance at a cost of $The total billed amount for Mr [redacted] 's services on 02/02/was $We were unable to locate a submitted charge in the amount of $72.60, as referenced in Mr [redacted] 's complaint Mr [redacted] 's email request to speak with a manager was received on 11/18/Patient billing supervisor [redacted] called Mr [redacted] on 11/19/at 10:a.mEST., utilizing the daytime number provided in his complaint, and left a voice mail messageNo response, to date, has been received, other than the Revdex.com Complaint LabCorp offers interest free payment plans to assist patients with paying their balancesThe maximum length of a payment plan is five years, or monthly paymentsMr [redacted] 's minimum monthly payment would be: $If he needs further assistance or would like to set up a payment plan, our Patient Billing Department can be reached at X-XXX-XXX-XXXX We would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterFor documentation purposes, a copy of the Explanation of Benefits we received from [redacted] will be forwarded to you, Mr [redacted] under separate cover Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) NoThey are incorrect in their rinesponseYes the total bill was for $ however that was for multilple boold testAll of the other tests were paid for by [redacted] except the $ charge I am complaining aboutLab Corp accepted their payment at 22% of the full charge and subsequently reduced all the covered test charges by 78% for the [redacted] paymentI have asked why I am being charged the full amount of $ for the same exact test? Seem a bit unethical to gouge a cash paying customer for the same test they're will to allow a large, mulit-billion dollar corporation pay at only 22% of the full amount Further, I feel MsT [redacted] is being disgonest in her responseWhen I discussed this issue originally with the customer service rep, I asked about setting up a payment plan andvwas told "they do not offer payments because this is past due." The only option I was offered was a pathetic 10% discount however I had to make the full payment of the balance right then to "qualify" for that discountIn addition, I have double checked my cell phone records fir any incoming or missed call on 11/at 9:CST and have nothing showing at that timeIf Lori truely did calk and missed me, she would have been directed to my voice mail to leave a message which I did not get eitherNot sure why a "manager" of any ethical company trying to resolve a customer complaint would not leave a voice mail message with a return ph9ne number nor make more than alleged attempt to reach a dissatisfied customer It doesn't appear that this issue will be resolved here so I plan on continuing my efforts with our local media investigative reportersAt least then we'll get a true understanding of how widespread the problem really is Final Business Response / [redacted] (4000, 12, 2016/01/18) */ January 18, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC XXXXX Re: Consumer [redacted] Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your recent correspondence dated December 31, regarding Mr [redacted] 's outstanding balance for the services provided on 02/02/Please be advised that LabCorp bills based off the Explanation of Benefits received from the insurance carrier and there is no way of knowing ahead of time what is covered or non-covered or how the claim will be processedThe Explanation of Benefits we received from [redacted] reflects that Mr [redacted] is responsible for $If Mr [redacted] has received further consideration for the above referenced invoice advising patient's responsibility is less than we are billing him, we ask that he forward that documentation to us for further review We would like to apologize for any miscommunication regarding the payment options available for the current balance dueLabCorp is unable to set up a payment plan for balances that have been transferred to outside collectionsHowever, Mr [redacted] 's balance is with LCA Collections which is LabCorp's internal collections departmentAt this time, the balance can be placed on a payment plan at Mr [redacted] 's requestAs previously stated, the maximum length of a payment plan is five years, or monthly payments Our records indicate that Lori C***, patient billing supervisor, returned Mr [redacted] 's phone call as requested at the number provided and left a voicemail messageWe apologize if Mr [redacted] did not receive his voicemail messageShould Mr [redacted] still wish to speak with a supervisor regarding his concerns or to set up a payment plan, he may contact our Patient Billing Department at X-XXX-XXX-XXXX to request to speak with a supervisor and one will be made available at that time Customer service is very important at LabCorp and we appreciate the opportunity to assist you with your inquiryWe hope that this information is helpful and clarifies Mr [redacted] 's concernWe appreciate his business Sincerely, Anna T [redacted] Patient Billing Final Consumer Response / [redacted] (4200, 14, 2016/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The main point to my original complaint is being completely missedYes, I feel Lab Corp has poor customer service and dislike the manner in which their reps treated meI can get over that as we've all become accustomed to less than desirable service Please address why I'm being charged full price of $ for the same blood test that Lab Corp was willing to "write down" or "adjust" by 78% if Blue Cross paid the billLab Corp did nothing different in the test procedure regardless who was paying the billThis equates to price gouging and seems a bit unethical to me Furthermore, Blue Cross is absolutely wrong with their claim denial in this instance as we have generations of well documented family history of the condition that was being tested for I recognize that the test was done in good faith Lab CorpI'm not a dead beat consumer; however, like many in the world, I have recently fallen on tough financial timesI have since skipped paying my electric bill for a month and paid Lab Corp $ 85, which is more than Blue Cross would have paid themI am appealing to their management once again for consideration to write off the remaining balance as they would have for any insurance company payment and consider this issue resolvedI await their response Thank you

Initial Business Response / [redacted] (1000, 5, 2015/07/17) */ July 17, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintPlease be advised LabCorp's Patient Service Technician's cannot to determine the patient's responsibility when the specimen is obtainedLabCorp must submit the claim to the insurance carrier and await their responseOur records indicate LabCorp submitted a claim to Ms [redacted] 's insurance carrier [redacted] and received a denial stating: services not covered under the patient's contractIf Ms [redacted] has questions regarding the processing of this claim or the provisions of her policy, she will need to contact [redacted] directly LabCorp offers discounts and payment plans to assist our patientsMs [redacted] may contact our Patient Billing Department at X-XXX-XXX-XXXX M-F (8am-6pm EST) and a representative will be glad to assist her with her options Respectfully, [redacted] ***, Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/07/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) When I checked in, the receptionist confirmed that I was at the right location for lab services under [redacted] I said are you sure? And she said yes, we even have your doctor's order hereShe, on behalf of LabCorp, has a responsibility to answer truthfully or at least to double check her informationI would not have stayed had she not made that representationNote, too, that the lab test they completed was incorrectI needed to go back and redo the labsI went to a different facility and that facility did it rightI would appreciate it if LabCorp took responsibility for its actions [redacted] Final Business Response / [redacted] (4000, 9, 2015/07/28) */ July 28, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] This letter is in response to the recent correspondence for the above complaintLabCorp contacted the office of Dr [redacted] and spoke with [redacted] his receptionist [redacted] reviewed Ms [redacted] 's chart and found Dr [redacted] ordered the testing for date of service 10/24/and received the testing resultsLabCorp also contacted Ms [redacted] 's insurance carrier [redacted] After reviewing Ms [redacted] 's claim they advised their original response was sent in error and LabCorp should now adjust the balance to zeroThis adjustment was done based upon their contract with LabCorpInvoice number XXXXXXXX now reflects a zero balance We hope this information clarifies Ms [redacted] 's concernsIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Respectfully, [redacted] ***, Patient Billing

Initial Business Response / [redacted] (1000, 6, 2016/05/11) */ May 11, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your correspondence dated April 26, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form At any given time, LabCorp can be contracted with hundreds of insurance companiesThese contracts can change on a weekly/monthly basis and there is no way of knowing ahead of time how a claim will be processedWhile LabCorp is able to file charges to any insurance company, that is not a guarantee of coverage or paymentClaims may still be processed as out of network or at a reduced ratePatients are responsible for contacting their insurance carrier to get complete details of their specific policy prior to selecting a laboratory Our records indicate we submitted the charges for the services provided on 6/2/to [redacted] of [redacted] on 6/4/We verified with [redacted] of [redacted] on 02/11/that the charges were denied as non-covered and an invoice was mailed to Ms [redacted] on 2/12/Our patient billing department received a call on 2/23/from [redacted] medical assistant at [redacted] providing additional informationWe submitted a corrected claim to [redacted] of [redacted] on 2/23/for reviewOn March 22, [redacted] of [redacted] decided to uphold the original decision and left the charges as Ms [redacted] 's responsibility Due to the time amount of time elapsed during the billing process, LabCorp has adjusted the above referenced invoice to a zero balanceMs [redacted] will not receive any future mailings from LabCorp with regards to the services provided on 6/2/We would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/05/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: [redacted] *** FAX: [redacted] Website: www.labcorp.com/billing December 6, Revdex.com [redacted] Greensboro, NC Patient: [redacted] Complaint #: [redacted] Dear Sir/Madam: We have received correspondence from your office dated November 27, which consist of a complaint filed by Ms [redacted] in reference to multiple Labcorp invoicesLabCorp takes all customer concerns seriously and we appreciate the opportunity to research Ms***’s concernsPlease be advised that when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician’s office completes this form when ordering testing LabCorp does not keep an account for each patientIndividual specimens are tested, resulted and processed for payment using the information on the Test Requisition Form (TRF)The invoice issued to the patient after the primary has considered the charges has a place on the back to provide the secondary insurance informationIn the future if Ms [redacted] receives an invoice that does not indicate a claim has been sent to her secondary insurance she may provide the information using the pre-addressed envelope included with her invoice The TRF from Ms***’s April 14, date of service, invoice [redacted] , did not include secondary insurance informationOur records indicate that Ms [redacted] called our Patient Billing Department on January 27, regarding her [redacted] coverageAt that time we requested a letter providing proof of [redacted] Eligibility as coverage was not able to be verifiedOn February 9, Ms [redacted] contacted LabCorp via email advising of her secondary coverageLabCorp responded to Ms***’s email, once again requesting proof of her [redacted] coverageLabCorp requires a letter from insurance or online verification of coverage on invoices once the time limit for filing has passed, as we have to absorb the charges in these scenarios In regards to Ms***’s May 13, date of service, invoice [redacted] , LabCorp received notice of coverage with [redacted] as a secondary carrierLabCorp filed a claim to [redacted] on June 8, after receiving Ms***’s primary insurance carrier responseOn August 3, LabCorp received a denial from ***, leaving a patient responsibility of $ While researching the specifics of this complaint LabCorp was able to verify that Ms [redacted] was covered by Texas [redacted] from March 1, to January 31, As a result we have adjusted invoices [redacted] and [redacted] to reflect a zero balanceWe have mailed a letter to Ms***‘s address on record advising of all invoices, both paid and outstanding We hope this information is helpful and clarifies Ms***’s concernsIf she needs further assistance our Patient Customer Service Department can be reached at [redacted] Monday – Friday (8am-8pm) Sincerely, Daryl H [redacted] Patient Billing

I am rejecting this response because: It’s interesting that labcorp states that their billing practices are fair and at market rateThat doesn’t explain why there is a class action for common law fraud and deceptive practices that is ongoing for the exact issue I am complaining about here: [redacted] Labcorp can either choose to accept the $I have offered which is what usual and customary is, or they can look forward to seeing me in small claims court for common law fraud or as part of this class action I have nothing but time to deal with ss like this companyThey’re very similar to the people I deal with as a fraud investigatorSend me to collections, and I’ll sue you for punitive damages for this deceptive and fraudulent behaviorAnd be sure that I will keep calling labcorp billing just to waste your time and money since l did not get a callback from a manager as promised on 4/10/

I am rejecting this response because: this ANOTHER BS excuse from the lowlife lying sleazy companyThere IS no difference, it gets submitted to the SAME PLACE, and I was told by both this company AND my [redacted] that it was PAID over a month ago when they sent me the last bill

June 8, Revdex.com of NC [redacted] *Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concerns regarding his complaintLabCorp has researched this matter and we show that Mr [redacted] had a specimen drawn on March 16, at one of our LabCorp facilitiesOur Lab representatives took the insurance information for billing purposes but this did not guarantee coverageMr [redacted] is responsible for verifying his specific policy coverage details prior to servicesLabCorp submitted a claim with Mr [redacted] ’s insurance, [redacted] , on March 18, LabCorp did not receive a response from [redacted] ; therefore, on July 16, LabCorp invoiced Mr [redacted] On August 24, Mr [redacted] contacted our LabCorp and stated he would contact [redacted] to verify his responsible amount Later the same day Mr [redacted] contacted our office and stated he was not made aware [redacted] was out of network with LabCorp and he should not have to remit paymentMr [redacted] was offered a percent discount which was valid from August through September 8, On October 11, Mr [redacted] contacted LabCorp and filed a complaint against the facility utilized to obtain his specimen on March 16, His complaint included information stating he should have been informed [redacted] was out of networkOn October 20, Mr [redacted] spoke with a supervisor at LabCorp stating he was misinformed by the Lab regarding [redacted] The supervisor offered Mr [redacted] a $discount contingent on his payment in the amount of $Mr [redacted] declined the offerOn October 28, Mr [redacted] LabCorp requesting the contact information for the supervisor over the LabHe was informed we could email the supervisor on his behalf, but could not provide the information LabCorp emailed the area manager On November 4, Mr [redacted] again contacted LabCorp and spoke with a team leadMr [redacted] again stated he was misinformed, but would request [redacted] reprocess the claimThe team lead offered Mr [redacted] a percent discount contingent on his payment in the amount of $This offer was valid from November through November 19, On December 14, Mr [redacted] contact LabCorp to remit payment in the amount of $ The previous offer expired; however, LabCorp honored the discount We hope the information above is substantiates LabCorp’s course of action regarding this matterIf Mr [redacted] needs further assistance, he may contact LabCorp at [redacted] Respectfully, Melinda W***Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2016/07/15) */ July 15, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] ' concerns regarding his above complaintMr [redacted] states that LabCorp was submitting invoices to his home which did not correspond to him or anyone in his householdPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this form Mr [redacted] states he has made numerous attempts to address this issue with LabCorp's billing representativesOur records indicate our Patient Customer Service department received the first call pertaining to the invoice issue on 5/25/On 6/2/2016, correspondence was sent to the ordering physician's office in regards to the patient address correctionLabCorp does not have record of any response from the ordering physician's officeAs a result, Mr [redacted] received a follow up invoice on 6/29/LabCorp received an email from Mr [redacted] on 7/6/He stated he was still receiving invoices that do not pertain to his householdOn 7/6/2016, one of LabCorp's representatives contacted the ordering doctor's office and spoke with [redacted] , the office manager at Dr [redacted] officeNicole Gprovided the corrected patient demographics and LabCorp's records were updatedOn 7/6/2016, an email response was sent to Mr [redacted] notifying him that the patient demographics have been corrected and that he will not continue to receive invoices from LabCorp We hope this information is helpful and apologize for any inconvenience Mr [redacted] has experienced related to this matterIf he needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) Respectfully, Kenneth AC [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/07/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have received an email from Labcorp that they have corrected the informationHowever, their response omitted the notes I put on the original bills when I marked them "Return to sender"They also did not note the phones calls that were made on 6-9-in their responseFurther, I find it peculiar that the cause of this error as they imply is a doctor's office that I have no affiliation with, instead of an error at Labcorp when the doctor's requisition was received or subsequently processed

Initial Business Response / [redacted] (1000, 5, 2016/06/01) */ June 1, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Ms [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintOur records indicate Ms [redacted] had lab services on 6/23/at the request of [redacted] LabCorp originally submitted a claim on Ms [redacted] 's behalf to [redacted] HMO plan, as this information was entered with the specimenThis insurance carriers plan contains a capitation agreement for laboratory services provided by LabCorpCapitation plans do not generate payment to LabCorp for individual claimsHowever, on 3/8/2016, it was determined Ms [redacted] was not a member of this type of plan and a claim was submitted to [redacted] (non-HMO) [redacted] applied $toward Ms [redacted] 's deductible on 3/17/If Ms [redacted] has questions regarding the processing of this claim or the provisions of her policy she will need to contact [redacted] directly LabCorp invoiced Ms [redacted] on 3/23/and received her payment in the amount of $on 5/17/As a gesture of good-faith, LabCorp has requested a refund in the amount of $todayMs [redacted] should receive this refund within the next 15-business daysIf Ms [redacted] does not receive the refund within the allotted time, we request she contact our Patient Customer Service Department We hope this information is helpful and apologize for any inconvenience Ms [redacted] has experienced related to this matterWe hope this clarifies her concernsIf she needs further assistance, please contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F (8am-5pm EST) Respectfully, [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) The response was exactly what I had hoped forI appreciate the assistance of the Revdex.com, as well as the integrity of LabCorpI look forward to receiving the refund as statedThank you again

Initial Business Response / [redacted] (1000, 6, 2016/02/25) */ February 25, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised LabCorp submitted a claim to Ms***'s insurance carrier, [redacted] in the amount of $ [redacted] denied $of the charges stating: deductibleMs [redacted] stated in her complaint she did not feel she should be responsible for the balanceLabCorp's [redacted] analyst researched the matter further and we have adjusted the balance to zero We would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterWe hope the above information clarifies her concernsIf Ms [redacted] needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate LabCorp adjusting the balance to zero since it was their rep's arrangement with my doctor's office that was at issueI hope that I will receive some documentation of it from LabCorp for my filesThank you

Initial Business Response / [redacted] (1000, 7, 2016/08/18) */ August 18, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] concerns regarding her above complaintLabCorp has researched this matter and we show that the instructions provided on the lab order requested LabCorp to bill Ms [redacted] policyUtilizing this billing information received with the specimen, LabCorp invoiced Ms [redacted] planMs [redacted] policy was not active on the date of service and LabCorp received a denial from [redacted] stating the patient was ineligible for the service provided Upon receipt of the insurance denial from [redacted] , LabCorp invoiced Ms [redacted] $on 03/25/On 6/6/LabCorp received correspondence via email from Ms [redacted] ordering physician requesting to bill their client accountA follow up email was received on 1/14/from Ms [redacted] ordering physician instructing LabCorp to retract the charge from their account and bill Ms [redacted] planOn 2/18/2016, LabCorp's Patient Customer Service received a telephone call from Ms [redacted] in reference to the bill she was receivingOur customer service representative advised Ms [redacted] of [redacted] 's denialMs [redacted] advised LabCorp she had active coverage from [redacted] on the date of serviceShe was advised to speak with [redacted] pertaining to the denial received During this time period, Ms [redacted] billing cycle continued as her billing issue was not resolvedThe last invoice issued to Ms [redacted] was on 6/2/Due to no response, Ms [redacted] invoice was submitted to [redacted] Collections AgencyOn 8/1/2016, LabCorp received correspondence from [redacted] at [redacted] requesting to have Ms [redacted] invoice billed to their client account once againUpon receipt of their request, LabCorp invoiced the client account At this time, Ms [redacted] invoice reflects a zero balance and she has no responsibility [redacted] Collections Agency was advised to update their records and cease collection activitiesWe apologize for any inconvenience this may have causedShould Ms [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-6pm EST and a representative will be happy to assist her further Sincerely, Kenneth AC [redacted] Patient Customer Service

Dear Revdex.com of Central North CarolinaThank you for your assistance I have read the response from LabCorp I waited to respond until I had received the hardcopy letter from LabCorp through the mail and had in-hand The failure and apparent refusal of LabCorp to respond in any way to my certified letter of 11/01/is deeply disappointing While I believe this strongly reflects a lack of professionalism, I do appreciate the fairness and consideration of the $Good Will Adjustment to invoice [redacted] I will say I consider the response from LabCorp to be unsatisfactory but I will accept itAgain, thank you for your valuable assistance in this matter ***

Initial Business Response / [redacted] (1000, 6, 2015/09/08) */ Laboratory Corporation of America Holdings PO Box 2240 Burlington, North Carolina 27216-2240 Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: ... www.labcorp.com/billing September 8, 2015 [redacted] RevDex.com of NC 3608 W. Friendly Ave. Greensboro, NC 27410 Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr. [redacted] This letter is in response to the above complaint. Our records indicate the following: LabCorp received a specimen for testing from Ms. ***'s ordering physician on 08/17/2015. Please be advised CPT codes are an industry standard, which represent the procedures performed, based on the testing ordered. LabCorp provides the insurance carrier with the procedure codes accordingly. LabCorp, however, is a clinical lab which relies on the ordering physician to diagnose the patient. No diagnosis information was received, however, with Ms. ***'s specimen. When LabCorp receives a [redacted] patient's lab work, and no diagnosis coding is provided, [redacted] has requested LabCorp input a "general laboratory" diagnosis. This enables LabCorp to electronically submit the charges to [redacted] expediently. LabCorp submitted the charges to Ms. ***'s [redacted] carrier, with the general lab diagnosis, on 08/19/2015. [redacted] replied to LabCorp on 08/26/2015, applying the balance of $69.49 to Ms. [redacted] deductible. LabCorp billed Ms. [redacted] credit card on 08/28/2015, per the patient's credit card authorization given. LabCorp has since received additional diagnosis information from Ms. ***'s physician's office. A request has been forwarded to our refund department, which will be applied to Ms. ***'s credit card. Ms. [redacted] should allow up to 15 days for the refund to be completed. The charges, with the additional diagnosis information, will be submitted back to [redacted] for reconsideration, once the refund is completed. Should there be any patient responsibility, upon receipt of [redacted] response, LabCorp will invoice Ms. [redacted] accordingly. All billing has been suspended at this time, pending the refund and [redacted] reprocessing. LabCorp would like to take this opportunity to apologize for any inconvenience Ms. [redacted] has experienced pertaining to this matter. Should Ms. [redacted] have any additional questions, she may contact our Patient Billing department at X-XXX-XXX-XXXX M-F 8am-6pm EST., and one of our representatives will be happy to further assist. Sincerely, [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/09/28) */ Have not received corrected bill from Labcorp, not have I received a correct EOB from my insurance carrier (***). Final Business Response / [redacted] (4000, 15, 2015/10/06) */ Laboratory Corporation of America Holdings PO Box 2240 Burlington, North Carolina 27216-2240 Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing October 6, 2015 [redacted] RevDex.com of NC 3608 W. Friendly Ave. Greensboro, NC 27410 Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr. [redacted] This letter is in response to the above complaint. Our records indicate the following: Our records indicate Ms. ***'s credit card was refunded on 09/10/2015, and the charges were filed to [redacted] the same day. At this time all billing has been suspended, pending a response from the carrier. Please be advised LabCorp allows up to 85 days for receipt and processing of charges with the carrier. Should there be any patient responsibility; an updated invoice will be mailed to Ms. ***, upon receipt of [redacted] reprocessing notification. Should Ms. [redacted] have additional questions or concerns, she may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist her further. Sincerely, Toni R [redacted] Patient Billing

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itHowever, I would like to wait until I receive a copy of the signed document Thank You

January 5, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Ms***: This letter is in response to the recent correspondence for the above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThe referring physician's office completes this formLabCorp submitted a claim Mr***' insurance carrier, [redacted] ***/ [redacted] , with the information originally provided by [redacted] On 8/18/Mary Ithe receptionist at [redacted] provided new diagnosis informationLabCorp continues to await a new response from [redacted] ***/ [redacted] We have no record Mr***' has contacted [redacted] ***/ [redacted] regarding their denial of his claimIf he has any questions regarding the processing of this claim or the provisions of his policy he will need to contact [redacted] ***/ [redacted] directly If Mr [redacted] needs further assistance, he may contact our Patient Customer Service Department [redacted] M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: 1-800-222-ext FAX: 1-866-466- Website: www.labcorp.com/billing February 9, Revdex.com of NC [redacted] Greensboro, NC Re.: Consumer Name: [redacted] Invoice Number: [redacted] Complaint No.: [redacted] Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr***’s concerns regarding his above complaintWe received correspondence from your office dated January 26, in regards to services provided to Mr [redacted] on October 9, LabCorp takes all customer concerns seriously and we appreciate the opportunity to research Mr***’s concerns Please be advised LabCorp only performs tests at the request of a licensed physician or other person authorized to request testingWe have reviewed the test requisition form and verified that the Quantiferon test in question was ordered by Mr***’s physicianThe requisition form also lists the price of the testWe have attached a copy of the requisition to our response for your review During our investigation of Mr***’s complaint we have verified that his cash sale receipt was marked $for test number [redacted] This does not indicate that the test is free of charge, but rather the cost of test [redacted] is unable to be determined at the time of serviceThe reason we are unable to determine the cost before services are rendered is because the specimen must be evaluated for acceptability before the Quantiferon test is performedIf the specimen is acceptable, test number [redacted] is then assigned with a cost of $ Mr***’s receipt states “Your physician may have requested tests that will automatically trigger additional testing procedures based on certain clinical indicationsIn addition, your physician may determine it necessary to order additional testing procedures on the sample collected todayIf additional testing is performed on your sample, LabCorp will bill you for the additional testing.” Mr [redacted] may contact our Patient Billing Department to discuss a possible discount or payment plan for his remaining balance As a result of this correspondence we have contacted management at the Patient Service Center (“PSC”) Mr [redacted] visited to ensure that proper responses are given when patients ask about additional or reflex testingShould Mr [redacted] have additional questions he may contact our Patient Billing Representatives at [redacted] M-F 8am-8pm EST and a representative will be happy to assist him further Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2015/09/09) */ September 9, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms***'s concerns regarding her above complaintPlease be advised we have searched our records and were not able to locate any lab services for Ms [redacted] on 8/13/However, we did locate labs for date of service 8/19/ordered by the Endocrinology Practice, Dr [redacted] We contacted our Customer Service Department in Englewood, Colorado todayOur representative states the test results were faxed to the Endocrinology Practice at XXX-XXX-XXXX and sent electronically on 8/20/at 10:amOur representative re-faxed the results todayOur representative offered a phone number of X-XXX-XXX-XXXX in which patients may call with questions regarding the transmission of resultsMs [redacted] will need to contact referring physician or the above number if she wishes to receive for test results We hope this information is helpfulIf Ms [redacted] needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Respectfully, [redacted] Patient Billing

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: [redacted] *** FAX: [redacted] Website: www.labcorp.com/billing December 14, Revdex.com [redacted] Greensboro, NC Patient: [redacted] Invoice: [redacted] Complaint #: [redacted] Dear Sir/Madam: We received correspondence from your office dated December 4, in regards to services provided to Ms [redacted] on October 2, LabCorp takes all customer concerns seriously and we appreciate the opportunity to research Ms***’s concerns On November 30, Ms [redacted] contacted LabCorp’s Patient Billing Department regarding making payment toward her invoice [redacted] The representative offered a 35% discount on her $balance for payment in fullMs [redacted] was informed that the discount would be available for daysLabCorp does not offer our largest discounts along with a payment plan Our records show that Ms [redacted] was given a $discount along with her payment arrangement of $per monthOn December 4, Ms [redacted] called and spoke with a supervisor in our Patient Billing DepartmentMs***’s original conversation was reviewed and it was determined that our representative did not offer the 35% discount along with a payment planMs [redacted] then requested a refund of her $payment, which posted on December 2, 2017, while she contacted her physician’s office regarding the test performedMs***’s refund was processed on December 11, On December 11, Ms***’s mother, [redacted] ***, contacted our Patient Billing Department and made payment in full with a 35% discount applied to the $balanceInvoice [redacted] now reflects a zero balanceA letter has been sent to Ms***’s address advising that the balance has been satisfied We hope this information is helpful and clarifies Ms***’s concernsIf she needs further assistance our Patient Customer Service Department can be reached at [redacted] Monday – Friday (8am-8pm EST) Sincerely, Daryl H [redacted] Patient Billing

I am rejecting this response because: Thank you for your responseI am unclear on the meaning of your explanation Are you saying that LabCorp requires that physicians disclose pricing prior to obtaining consent from a patient for a lab test, or are you saying that LabCorp does not require disclosure of prices prior to the test being performed and that patients are responsible for the charges whether or not they were disclosed?

Laboratory Corporation of America Holdings [redacted] Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing October 16, Revdex.com [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated October 9, regarding Mr [redacted] ’s complaintWe appreciate the opportunity to review Mr [redacted] ’s concerns as LabCorp takes all customer inquiries seriouslyWhen Mr [redacted] saw his referring physician on April 8, he gave them the authority to treat him accordingly (i.elab work, x-rays, prescriptions, etc.) On April 08, 2017, Mr [redacted] ’s physician ordered laboratory testing for the patientLaboratory testing was completed and resulted to the ordering physician properlyThe requisition cited [redacted] as the insurance carrier and primary billing partyA claim was mailed to [redacted] for $on April 14, The insurance responded with an adjustment of $825.75, leaving a patient responsibility of $Mr [redacted] was invoiced on April 26, LabCorp is unable to verify if the testing on April 08, is in any way associated with a free testing offer by an unknown partyThis was not a LabCorp offerThe consumer states in complaint [redacted] he visited another business offering free testing LabCorp does not have a copy of the complaint, Revdex.com Complaint Case# [redacted] (Ref# [redacted] ), or the responseLabcorp performs services in accordance with the test requisition form completed by the ordering physicianThe requisition indicates who is responsible for payment of services (i.eordering physician’s office, insurance, or patient self-payment)We have attached a copy of Mr [redacted] ’s requisition for your reviewThe consumer should seek remedy with the original business Currently, Mr [redacted] ’s invoice is scheduled to be sent to outside collections in the next to business daysAs a courtesy we have placed a days hold on this invoice to allow Mr [redacted] additional time to resolve the balanceWe hope this information is helpful and clarifies Mr [redacted] ’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service