Laboratory Corporation of America

I am rejecting this response because: Unfortunately, LabCorp seems unwilling to back their stated desire to "serve the customer" in the months of pursuing this claimIt has been determined that LabCorp used several incomplete CPT codes I have spoken with my insurance provider who corroborated that fact.LabCorp continues to ignore their culpability in this issue, to the detriment of their reputation, their message, and their moral responsibility as an entity consisting of fellow human beingsIn spite of absolute disengagement on the part of LabCorp, I determined the cause of the issue, and the solutionIt has been presented to LabCorp on numerous occasions, however they continue to be unwilling to take accountability for their mistakes.Labcorp must alter their CPT coding as those they used are for routine procedures, not for these procedures as relates to an antenatal encounterIt is very simple

I am rejecting this response because: the response appears as if it was made without reading my complaintALL attempted solutions provided by the company in the response have already been attempted and were unsatisfactoryAny explanation provided contradicts what was told to me from the billing department, or is completely irrelevant altogetherEverything that the company said in the letter I previously addressed, and every complaint in my letter was unaddressed.If this stays unresolved I will be obligated to place negative reviews on the Revdex.com, Yelp, and Google maps for every physical location I can find as well as place negative reviews on any other miscellaneous website that allows for it

May 15, Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name – [redacted] Invoice Number – [redacted] Complaint Number - Dear Sir/Madam: This letter is in response to your correspondence dated May 2, regarding the services provided on March 7, We would like to thank Mr [redacted] for his valuable feedbackCustomer service is very important at LabCorp and we appreciate the opportunity to address Mr [redacted] ’s inquiry LabCorp, as a company, does not keep patient filesWhen a specimen is forwarded to LabCorp for testing, it is accompanied by a test request form in which the ordering physician includes billing and demographic informationWe submitted a claim to [redacted] on March 9, in accordance with the information provided by Dr***’s officeThe claim was returned due to incorrect or invalid insurance information Taking into account the source of the incorrect information, we recognize Mr [redacted] would be the most accurate and efficient source to obtain valid informationTherefore, in an effort to avoid further delay the processing of Mr [redacted] ’s claim, a letter was mailed requesting Mr [redacted] provide any insurance information which would have been active on March 7, The letter provided a fax number and self-addressed envelope for Mr [redacted] ’s convenience along with a phone number should he have questions regarding the letter he received On May 12, Mr [redacted] called our Patient Billing department and spoke with Patient Billing Supervisor MsV [redacted] In addition to expressing his dissatisfaction with the letter he had received, Mr [redacted] rejected the request for his insurance informationAs a result of our conversation with Mr [redacted] , we have resubmitted the claim to his insurance company, [redacted] We await their response at this time Should there be any patient responsibility once we have received their consideration, an invoice will be mailed to Mr [redacted] We hope this information is helpful and clarifies the letter Mr [redacted] receivedWe would like to apologize for any inconvenience Mr [redacted] has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 6, 2016/09/02) */ September 2, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name-- [redacted] Invoice Number-- [redacted] Complaint Number - [redacted] Dear [redacted] : This letter is in response to your correspondence dated August 19, regarding the services provided on 1/5/Our records indicate [redacted] invoice claim was processed by his insurance company, ***, on 01/26/Following receipt of ***'s consideration of the claim, an invoice was mailed to [redacted] on 02/09/for his coinsurance amount Our records indicate that subsequent invoices were mailed to [redacted] on 03/15/and 04/05/On 4/12/2016, [redacted] called out Patient Billing department and stated that he did not receive the original invoice mailed to him in FebruaryFollowing [redacted] call, the billing cycles continued and invoices were mailed to [redacted] on 04/26/and 6/13/On 6/27/2016, our Patient Billing department received a call from [redacted] in which he requested to speak to a supervisor On 6/27/2016, [redacted] advised MrsH [redacted] Patient Billing Supervisor, that he has mailed $in cash as payment for invoice [redacted] [redacted] stated that he took a picture of $in cash and sent it to LabCorpWhen [redacted] was advised that we had not received his cash payment, [redacted] requested a manager call him regarding his payment On 6/28/Patient Billing manager, MrsW***, returned [redacted] call [redacted] was emailed a copy of his invoice dated 2/9/and notified that an adjustment was being processed for the amount due on invoice [redacted] At that time, [redacted] advised MrsW [redacted] that he had sent a check payment for the balance as wellWe received [redacted] check on 07/06/ Two refund checks in the amount of $each were mailed to [redacted] in errorOnce the error was recognized, we made contact with [redacted] to request that he return the duplicated refund check [redacted] declined our request to return the check he received in errorThe balance that the duplicated refund created has now been adjusted and invoice [redacted] now reflects a zero balance We hope this information is helpfulWe would like to take this opportunity to apologize for any inconvenience [redacted] has experienced related to this matterIf further assistance is needed, our Patient Billing department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 7, 2016/01/14) */ January 14, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Numbers: XXXXXXXX, XXXXXXXX, XXXXXXXX and XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintPlease be advised LabCorp has researched Ms [redacted] 's invoices with LabCorp and the following refunds have been requested: Invoice Number Refund Amount XXXXXXXX $ XXXXXXXX $ XXXXXXXX $and a transfer of $to invoice number XXXXXXXX Total $ Ms [redacted] should receive her refunds in the next to business daysHowever, if she does not receive the refunds within the allotted time, she will need to contact our Patient Customer Service Department at X-XXX-XXX-XXXX and a representative will be glad to assistWe would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterWe hope this clarifies her concerns Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/01/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept their response when I receive payment

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: 1-800-222-extFAX: 1-336-436- Website: www.labcorp.com/billing February 19, Revdex.com of North Carolina [redacted] Greensboro, NC Re: Customer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated February 12, regarding Mr [redacted] ’s complaintWe appreciate the opportunity to review Mr [redacted] ’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physicianThe requisition includes diagnoses codes as well as billing and demographic informationFederal guidelines prohibit LabCorp from questioning a physician’s diagnosisWe have checked the test requisition form and verified that Mr [redacted] ’s invoice was billed with the information provided by his ordering physician’s officeOn February 19, we contacted Mr [redacted] ’s physician’s officeAdditional diagnosis information was provided and an updated claim has been submitted to [redacted] All billing has been suspended pending [redacted] ’s responseOnce an updated explanation of benefits is received we will make any necessary adjustments to Mr [redacted] ’s invoice and mail an updated billing if there is a patient responsibilityWe hope this information is helpful and clarifies Mr [redacted] ’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/07/21) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina XXXXX-XXXX Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXXX Website: www.labcorp.com/billing July 21, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX & XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintLabCorp would like to advise the Revdex.com of its policy for filing testing fees to Private Insurance Carriers, Medicare or MedicaidWhen a patient's physician sends a specimen to LabCorp for testing, he/she instructs LabCorp as to how the billing for testing should be processedThe testing requisition (TRF) included with the specimen submitted should include any third party payor information, if applicable Upon receipt of the specimen and TRF, LabCorp files the charges to the Private Insurance Carrier, Medicare or Medicaid as indicatedThis occurs prior to LabCorp invoicing the patientIf no third party information is received from the doctor's office with the specimen, the invoice charges are immediately billed to the doctor or patient, also per the physician's instruction LabCorp received two specimens for testing for Ms [redacted] One specimen was received on 03/13/2015, and the other on 03/17/Both specimens were received from Ms [redacted] 's doctor, [redacted] Neither testing requisition, however, advised LabCorp of private insurance informationBoth specimens were submitted to LabCorp marked "Patient Billing"(Copies of these testing requisitions received have been forwarded to Mr [redacted] under separate cover, via email) LabCorp received a telephone call from ***, a representative of Dr***'s office, on 03/26/The LabCorp billing representative updated both of Ms [redacted] 's invoices on the billing system to reflect her private insurance, and the charges were filed to the carrier the same dayAll patient billing was suspended, pending a response from the carrierNo response was received LabCorp submitted the charges to Ms [redacted] 's insurance carrier a second time on 06/22/To date, no response has been received from the insurance companyAll billing is still on holdLabCorp will invoice Ms [redacted] any patient responsibility, upon receipt of an Explanation of Benefits from her insurance We would like to take this opportunity to apologize for Ms [redacted] 's inconvenienceShould she have additional questions, she may contact our Patient Billing department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further Sincerely [redacted] Patient Billing

In reviewing the above referenced complaint, I am unable to locate the patient in or billing systemThe consumer is [redacted] , however the complaint is regarding the services provided to his daughterIn order to research his concerns, we ask that he provide us with the following information for the patient Invoice or Specimen Number (if available) Patient's Name Patient's Date of Birth Patient's Complete Mailing Address

July 31, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms***’s concerns regarding her above complaintAt the patient service center, Ms [redacted] signed an advance beneficiary notice stating [redacted] would not cover a specified test in the amount of $The Advanced beneficiary notice is presented to a patient when LabCorp is aware that a certain test may be not be covered by [redacted] The advanced beneficiary notice of non-coverage has the option to defer the testMs [redacted] selected the option to have the test performedOn October 12, 2016, LabCorp billed [redacted] for the services performed LabCorp has mailed a copy of the signed advanced beneficiary notice of non-coverage to Ms***Please allow four to five business days for this document to arrive for your reviewAt this time, the patient responsibility for invoice [redacted] is $ We hope that this information is helpfulShould Ms [redacted] have additional questions she may contact our Patient Billing Representatives at 1-800-845-M-F 8am-5pm EST and a representative will be happy to assist her further Sincerely, Kenneth A [redacted] Patient Customer Service Tell us why here

I am rejecting this response because: I don't understand why it would take this long to figure out my accunt and have it resolveIt shouldn't take someone to file a complaint with the Revdex.com to have someone from the company to take a patient concern more seriouslyBased on the response it sounds like all of the invoices were never process as they were supppse tooAlso it sounds like whoever the rep helped me was just simply not doing their job because I did asked at least three times to make sure that invoice of $was ran through both insurances and at least different follow up calls before I gave them my paymentAdditionally, each time I get my lab work done I would make sure that the intake tech would scanned and entered into the computer of both of my insuranceTherefore, I do not understand how come it doesn't get transimitted correctly to the billing departmentIt is an ongoing issue that no one seem to get it rightI've made complaint to at least two supervisors and they all fail to help resolve my problemI will be filing a complaint to the Health Information Privacy for HIPAA violation and fraudIt really concerns me that someone else lab work was being charge under my account and no one seem to catch that the first timeThis is a serious error on the company billing department and I hope I am not the only victim

Laboratory Corporation of America Holdings [redacted] ***Burlington, North Carolina 27216-1558Telephone: [redacted] ***FAX: [redacted] Website: www.labcorp.com/billingJanuary 9, Revdex.com of NC [redacted] *Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated January 3, regarding Ms [redacted] ’s complaintWe appreciate the opportunity to review Ms [redacted] ’s concerns as LabCorp takes all customer inquiries seriously When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physicianThe requisition includes diagnoses codes as well as billing and demographic informationFederal guidelines prohibit LabCorp from questioning a physician’s diagnosisWe have checked the test request form and verified that Ms [redacted] ’s invoice was billed with the information provided by her ordering physician’s officeOn January 10, we contacted Ms [redacted] ’s physician’s office and verified that the diagnosis billed is the correct diagnosis for this December 1, date of service On December 5, LabCorp submitted a claim to [redacted] (***) in the amount of $We received an Explanation of Benefits (EOB) on December 20, [redacted] left a patient responsibility of $65.10, applied toward Ms [redacted] ’s deductible amountWe have attached a copy of the EOB received from [redacted] to this response, under separate cover We have placed a day courtesy hold on Ms [redacted] ’s invoice to allow time for her to follow up with her insurance carrier regarding the processing of her claimWe hope this information is helpful and clarifies Ms [redacted] ’s concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2016/09/28) */ September 28, Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - [redacted] Invoice Number - [redacted] , [redacted] and [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated September 13, regarding the services provided to Ms [redacted] Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes space to provide the tests requested, billing and demographic informationThe referring physician's office completes this form In researching Ms [redacted] 's complaint, our records indicate we performed testing on 4/29/at the request of Dr [redacted] According to the test request form, Dr [redacted] chose the requested test from a list of tests offer by LabCorpWe have verified that results were reported to Dr [redacted] on 05/04/The same test number as performed on 4/29/was requested by Dr [redacted] on 05/23/Results were reported to Dr [redacted] on 05/26/ [redacted] from Dr [redacted] 's office contacted our lab customer service department on 6/9/to request an additional test be performed from the specimen taken on 5/23/Results for the added test were reported to Dr [redacted] on 6/10/ We have confirmed with our lab customer service department that no correspondence has been received from Dr [redacted] 's office other than from [redacted] on 6/9/The additional test requested on 6/9/was not on the original test request form from Dr [redacted] 's officeWe have contacted Dr [redacted] 's office several times and left messages for [redacted] As of today, [redacted] has not returned our call to discuss Ms [redacted] 's complaint We would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at 1-800-845- Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/10/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your response is contradicted by the recordI have the lab slip from my doctor, which I will uploadIt includes an order for a culture, and notes that "sensitivity" testing was added on 5/26/You refused to do that test, instead stating that penicillin and ampicillin are the drugs of choiceI am allergic to those antibiotics, which is why I needed the sensitivity testingMy doctor told me that she called you several times to get the right test, but that you refusedSo, as the other bills I will upload show, she had me come back in on 6/7, took another culture, and sent it to [redacted] so we could actually get the results we neededIt would make no sense for her to call you on 6/9, after she had already sent a new culture to a different labSo it is clear that your records are wrongThis is a relatively small bill, but I am contesting it based on principal because I should not have to pay for a test that you did not properly doIf you refuse to waive the charge, I will sue you in small claims for the cost of my subsequent doctor's visit and labs, plus suffering for having to deal with my infection for longer because you did not do the right test Final Business Response / [redacted] (4000, 11, 2016/10/19) */ October 19, Revdex.com of NC [redacted] Greensboro, NC Re: Patient Name - [redacted] Invoice Number - [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your recent correspondence dated October 7, regarding our previous response to [redacted] complaintAs [redacted] stated in her most recent response, our lab customer service department did received a verbal request to add an additional sensitivity test on 5/26/Please be advised that according to federal regulations, a written and signed request is required following a verbal order of a laboratory testUpon receiving the verbal request, a signature request form was faxed to [redacted] on 5/26/A subsequent request form was faxed to [redacted] on 6/2/On 6/9/having received no response, a final notice was faxed to [redacted] on 6/9/requesting her signature to confirm the test ordered Our records indicate we received the signed and dated request form from [redacted] on 6/9/The results of the additional test were reported to Dr [redacted] on 6/10/According to [redacted] rebuttal she was seen by Dr [redacted] on 6/7/at which time another culture was sent to [redacted] for testingThe statement [redacted] provided from [redacted] only reflect her being seen on 4/29/and 5/23/ We continue to leave messages with [redacted] in order to further discuss the details of [redacted] complaintAs of today we have been unsuccessful at making contact and have not received a call back from [redacted] or [redacted] For [redacted] records, we are mailing her a copy of the signed request form we received from [redacted] dated 6/9/confirming the additional test requested [redacted] should direct further questions regarding tests performed at the request of Dr [redacted] to her physician's office We appreciate the opportunity to address [redacted] concernsWe hope the information provided is helpful and apologize for any inconvenienceOur Patient Billing Department can be reached at [redacted] if [redacted] needs further assistance with this matter Sincerely, Anna T [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 7, 2016/09/02) */ September 2, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding his above complaintThe following is a detailed explanation of [redacted] payments and the date received: 5/6/- $ 5/10/- $ 6/2/- $(credited to the invoice based upon proof of payment) 8/4/- $ The current amount due for invoice number [redacted] is $If [redacted] believes there is a discrepancy, he may fax the information to [redacted] Attn: ABC Department or contact us at [redacted] extA Patient Customer Service Department supervisor spoke with [redacted] on 9/2/ [redacted] seemed satisfied with the results Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (2000, 9, 2016/09/05) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you for getting involvedWithout the assistance of the Revdex.com this complaint would still be a problemLabCorp is a terrible company with incompetent and unprofessional peopleAre they really hurting for money so badly that they need to steal $from customers? If their financial division is an indicator of their efficiency, I fear for anyone having lab work done!

June 19, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concerns regarding his complaintWe would like to thank Mr [redacted] for bringing this matter to our attentionWe have also been advised by [redacted] at Dr [redacted] ’ office one of the tests was entered in incorrectly by our phlebotomistWe are in the process of removing this test from Mr [redacted] ’s invoiceThe management of the Patient Service Center Mr [redacted] visited has been notified Please note that all lab results are forwarded directly to the ordering physician, and may be obtained from their office Mr [redacted] may also contact our Customer Service Department at [redacted] to request the results directly from LabCorp LabCorp also offers online result systemThis system is maintained by Beacon Customer Service Department and can be reached at [redacted] Mr [redacted] may contact this number for assistance with his account We hope this information clarifies Mr [redacted] ’s concerns If he needs further assistance, he may contact our Beacon Customer Service Department [redacted] Respectfully, Melinda W [redacted] Patient Customer Service

I am rejecting this response because: A 5% discount was offered which is laughableThe $billed charge is 300% of usual and customary for the chargeI will not pay in excess of UCR and enable outright fraudIf Labcorp does not reduce the charge to UCR appropriately I will file a complaint with the attorney general for fraud and will sue labcorp if any collections are pursued I will sue for any loss of wages to attend any hearings and seek punitive damages for fraudulent billing practices

June 8, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concerns regarding his complaint LabCorp purchased the assets, but not the accounts receivable for Pathology, Inc., on March 21, LabCorp does not have access to the billing for Pathology, Incand is not affiliated with I.C.QSearch and RecoveryIf Mr [redacted] needs further assistance, he may contact I.C.QSearch and Recovery at [redacted] or by mail at Civic Drive, Suite 206, Victorville, CA We hope this information is helpful Respectfully, Melinda W [redacted] Patient Customer Service Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept itThanks for properly explaining

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX October 15, [redacted] [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp received a specimen from The Poly Clinic for patient: [redacted] on 01/15/LabCorp processed the specimen and forwarded results to the physician's office, per the orderLabCorp billed the patient's [redacted] the total charge of $on 01/21/2014, per the billing instructions received with the specimen LabCorp received an Explanation of Benefits (EOB) from BC/BS on 02/08/2014, advising the patient's responsibility of $On 02/10/LabCorp mailed the first invoice in the amount of $to the patient, utilizing the mailing address provided by her doctor: [redacted] XXXXX Additional invoices were also mailed to the address on: 03/17/(Past Due Notice) 04/07/(LCA Collections Notice - In House Collections) 04/28/LCA Collections 06/16/LCA Collections 07/07/LCA Collections 07/28/(Final Notice from LCA Collections) No invoicing was returned to LabCorp as undeliverable LabCorp also attempted to reach Ms [redacted] by telephone (telephone number is same as provided in patient's Revdex.com Complaint) on 06/26/2014, 07/01/& 07/11/ Please be advised LabCorp makes every effort to reach a patient, pertaining to a balance, prior to sending charges to an outside collections companySeven invoices are issued over the course of several months, and multiple attempts to reach the patient by telephone are made, prior to outsourcing charges After exhausting all efforts to reach Ms [redacted] by telephone, and by mail, LabCorp transferred the charges to an outside collections agency [redacted] on 09/14/ [redacted] is an independent collections agencyLabCorp does not govern their collections policies or proceduresMs [redacted] will need to speak to them directly, pertaining to her credit report, as these charges were legitimately forwarded to them by LabCorp Ms [redacted] ( [redacted] 's) invoice reflects a zero balance as of 10/02/2015, per her payment receivedShould Ms***/ [redacted] have additional questions pertaining to this invoice, she may contact our Patient Billing Department at X-XXX-XXX-XXXX M-F 8am-6pm EST., and a representative will be happy to assist her further Sincerely, [redacted] Patient Billing

June 6, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: Dear Ms***: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms [redacted] ’s concerns regarding her above complaintPlease be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing information, including the diagnosisThis information was used to file a claim to Ms [redacted] ’s insurance, [redacted] , on January 14, On January 26, 2016, LabCorp received a response from [redacted] They advised Ms [redacted] would have a patient responsibility of $Her insurance advised this amount would be applied towards her deductible On February 5, 2016, LabCorp received Ms [redacted] ’s payment of $On June 13, 2016, Ms [redacted] spoke with a LabCorp billing representative and advised that she received a revised Explanation of Benefits showing no patient responsibilityIn order to process a refund, the billing representative advised that she would have to submit the revised EOBOn July 5, 2016, LabCorp received a letter from Ms [redacted] requesting the refund of $Attached to Ms [redacted] ’s letter was a LabCorp receipt of paymentLabCorp did not receive the revised EOB LabCorp could not process the refund request without the revised EOBLabCorp’s billing representative mailed a letter to Ms [redacted] advising that we would need the revised EOB in order to submit her refundNo further communication was received in regards to the refundLabCorp was able to obtain the revised EOB from [redacted] and a refund request was submitted on May 31, A refund check was mailed to Ms [redacted] on June 2, in the amount of $Please allow 7-business days for arrival of the check We hope that this information is helpful and we apologize for any inconvenience this may have causedShould Ms [redacted] have additional questions she may contact our Patient Billing Representatives at [redacted] M-F 8am-5pm EST and a representative will be happy to assist her further Sincerely, Kenneth A [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2016/08/18) */ August 18, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] concerns regarding her above complaintLabCorp has researched this matter and we show that Ms [redacted] invoice for date of service 3/31/was billed to [redacted] for $LabCorp received a denial from Ms [redacted] insurance carrier for these services on 4/25/ [redacted] advised to have the claim submitted to the address on the back of Ms [redacted] insurance cardMs [redacted] also had invoice [redacted] for date of service 4/14/submitted to [redacted] The denial was the same On 7/15/2016, Ms [redacted] contacted LabCorp's billing department and was advised of the denials received from [redacted] She was to verify with her insurance carrier if they were going to reprocess her claimsAn order was placed on 7/15/to fax Ms [redacted] s's claims to her insurance carrier for reprocessingLabCorp received numerous calls from Ms [redacted] verifying the status of the fax request as [redacted] advised they had not received the faxed claimsMs [redacted] spoke with a billing supervisor on 8/4/requesting for another claim to be faxedFilings for invoice [redacted] have been completed on these dates; 04/02, 07/07, 07/15, 08/16, and faxed on 8/17/Filings have also been completed for invoice [redacted] on these dates; 04/19, 08/03, and faxed on 8/17/On 8/17/2016, LabCorp's billing supervisor mailed a claim form with the fax confirmation sheet to Ms [redacted] A call was placed and a voicemail was recorded advising Ms [redacted] of the fax confirmation At this time, LabCorp awaits the response from [redacted] on both claimsWe have mailed directly to the patient Health Insurance Claim Forms as LabCorp is awaiting [redacted] 's responseIf there is any patient responsibility, LabCorp will send Ms [redacted] an adjusted invoice, once we have received [redacted] 's considerationWe would like to take this opportunity to apologize for any inconvenience this may have causedShould Ms [redacted] have other questions, she may contact our Patient Billing department at [redacted] Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further Sincerely Kenneth AC [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My insurance did finally receive two faxed claims for the first time on August 17thI don't accept this statement from the business simply because they say the claim was denied by insuranceThat is NOT the caseThe first time my insurance company even SAW a claim from Lab Corp was TWO DAYS AGOI do appreciate the work two people there have done for us at Lab Corp this week in getting the claims faxed and mailedThe time it took to be able to find someone willing to do that and not give us the run around was frustratingBut I cannot accept Lab Corp's statement merely because they are lying about insurance denying the claimThat hasn't happened at allThe insurance had never responded and the only reason they never responded was because they never received even one claim from lab corp until two days ago for date of service back in MarchKind of ridiculousMy insurance has let me know they received two of the three claims and that it will take business days for response from their end of things Final Business Response / [redacted] (4000, 10, 2016/09/01) */ September 1, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] and [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding her above complaintLabCorp has researched this matter and LabCorp has confirmed the original claim for invoice [redacted] was submitted on 4/2/Confirmation of the original response to LabCorp from [redacted] on 4/25/was verifiedA response from the ASO Department in [redacted] submitted a letter to LabCorp advising to submit a copy of the patient's insurance card along with [redacted] claimA copy of this letter along with the original claim will be mailed to [redacted] so she may have it for her records Furthermore, a claim for invoice [redacted] was submitted to [redacted] on 4/19/LabCorp has verified the original response was received on 5/20/The ASO Department for [redacted] also responded to the original claim advising to submit a copy of [redacted] insurance card with her claimA copy of the letter submitted by [redacted] to LabCorp and the original claim form will also be mailed to [redacted] for records keeping As previously mentioned, the claims were faxed to [redacted] insurance [redacted] mentions that her insurance has received the claims for both invoices and will begin to process the claimsAt this time, LabCorp awaits the response from [redacted] on both claimsIf there is any patient responsibility, LabCorp will send [redacted] an adjusted invoice, once we have received their considerationWe would like to take this opportunity to apologize for any inconvenience this may have causedShould [redacted] have other questions, she may contact our Patient Billing department at [redacted] Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further Sincerely Kenneth AC [redacted] Patient Customer Service