Laboratory Corporation of America

Initial Business Response / [redacted] (1000, 5, 2015/12/23) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX Website: www.labcorp.com/billing December 23, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp received a specimen for testing on 09/09/from Mr***' physicianThe results were forwarded to the doctor's office, and Mr***' insurance carrier, [redacted] was billed, per the testing requisitionOn 10/19/LabCorp received a partial payment from [redacted] and invoiced Mr***, according to the Explanation of Benefits (EOB) also receivedThe balance of $was deemed "Patient Responsibility" as a portion of the testing was not considered "medically necessary" according to the carrier LabCorp's Patient Customer Service Department received a call from Mr [redacted] on 11/02/Mr [redacted] advised he had previously spoken to a representative from [redacted] and was told the charges were billed incorrectlyMr [redacted] requested LabCorp contact his insurance company to resolve the matterLabCorp advised Mr [redacted] of the denial received from [redacted] and that he should follow up with his ordering physician, as this could be related to the diagnosis coding Please be advised LabCorp is a clinical lab, and does not diagnose patient testingAll diagnosis information is received by LabCorp from the ordering physicianFederal Law prohibits LabCorp from contacting a physician to question diagnosis information previously receivedLabCorp can in no way make suggestions to a physician pertaining to diagnosis codingHowever, should a doctor's office contact LabCorp and make a request for changes, LabCorp is happy to update a patient's information and resubmit charges to any carrierFor this reason, LabCorp was unable to assist Mr [redacted] in contacting his doctor LabCorp received a call from [redacted] in Mr***' doctor's office on 12/08/Additional diagnostic information was provided to LabCorpThe billing cycles were restarted and Mr***' charges were submitted back to his insurance carrier the same dayAll billing has been suspended, pending their reconsiderationLabCorp will invoice Mr [redacted] any "Patient Responsibility" if applicable, upon receipt of the response LabCorp would like to apologize for any inconvenience Mr [redacted] has experiencedShould he have additional questions or concerns, he may contact our Patient Billing Department at X-XXX-XXX-XXXX Monday - Friday 8am-6pm EST., and a representative will be happy to assist him further Sincerely, Toni R [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/12/29) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response / [redacted] (1000, 6, 2016/08/18) */ August 18, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] concerns regarding her above complaintLabCorp has researched this matter and we show that Ms [redacted] invoice for date of service 3/31/was billed to [redacted] for $LabCorp received a denial from Ms [redacted] insurance carrier for these services on 4/25/ [redacted] advised to have the claim submitted to the address on the back of Ms [redacted] insurance cardMs [redacted] also had invoice [redacted] for date of service 4/14/submitted to [redacted] The denial was the same On 7/15/2016, Ms [redacted] contacted LabCorp's billing department and was advised of the denials received from [redacted] She was to verify with her insurance carrier if they were going to reprocess her claimsAn order was placed on 7/15/to fax Ms [redacted] s's claims to her insurance carrier for reprocessingLabCorp received numerous calls from Ms [redacted] verifying the status of the fax request as [redacted] advised they had not received the faxed claimsMs [redacted] spoke with a billing supervisor on 8/4/requesting for another claim to be faxedFilings for invoice [redacted] have been completed on these dates; 04/02, 07/07, 07/15, 08/16, and faxed on 8/17/Filings have also been completed for invoice [redacted] on these dates; 04/19, 08/03, and faxed on 8/17/On 8/17/2016, LabCorp's billing supervisor mailed a claim form with the fax confirmation sheet to Ms [redacted] A call was placed and a voicemail was recorded advising Ms [redacted] of the fax confirmation At this time, LabCorp awaits the response from [redacted] on both claimsWe have mailed directly to the patient Health Insurance Claim Forms as LabCorp is awaiting [redacted] 's responseIf there is any patient responsibility, LabCorp will send Ms [redacted] an adjusted invoice, once we have received [redacted] 's considerationWe would like to take this opportunity to apologize for any inconvenience this may have causedShould Ms [redacted] have other questions, she may contact our Patient Billing department at [redacted] Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further Sincerely Kenneth AC [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (3000, 8, 2016/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) My insurance did finally receive two faxed claims for the first time on August 17thI don't accept this statement from the business simply because they say the claim was denied by insuranceThat is NOT the caseThe first time my insurance company even SAW a claim from Lab Corp was TWO DAYS AGOI do appreciate the work two people there have done for us at Lab Corp this week in getting the claims faxed and mailedThe time it took to be able to find someone willing to do that and not give us the run around was frustratingBut I cannot accept Lab Corp's statement merely because they are lying about insurance denying the claimThat hasn't happened at allThe insurance had never responded and the only reason they never responded was because they never received even one claim from lab corp until two days ago for date of service back in MarchKind of ridiculousMy insurance has let me know they received two of the three claims and that it will take business days for response from their end of things Final Business Response / [redacted] (4000, 10, 2016/09/01) */ September 1, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] and [redacted] Patient Name: [redacted] Complaint No.: [redacted] Dear Ms***: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address [redacted] concerns regarding her above complaintLabCorp has researched this matter and LabCorp has confirmed the original claim for invoice [redacted] was submitted on 4/2/Confirmation of the original response to LabCorp from [redacted] on 4/25/was verifiedA response from the ASO Department in [redacted] submitted a letter to LabCorp advising to submit a copy of the patient's insurance card along with [redacted] claimA copy of this letter along with the original claim will be mailed to [redacted] so she may have it for her records Furthermore, a claim for invoice [redacted] was submitted to [redacted] on 4/19/LabCorp has verified the original response was received on 5/20/The ASO Department for [redacted] also responded to the original claim advising to submit a copy of [redacted] insurance card with her claimA copy of the letter submitted by [redacted] to LabCorp and the original claim form will also be mailed to [redacted] for records keeping As previously mentioned, the claims were faxed to [redacted] insurance [redacted] mentions that her insurance has received the claims for both invoices and will begin to process the claimsAt this time, LabCorp awaits the response from [redacted] on both claimsIf there is any patient responsibility, LabCorp will send [redacted] an adjusted invoice, once we have received their considerationWe would like to take this opportunity to apologize for any inconvenience this may have causedShould [redacted] have other questions, she may contact our Patient Billing department at [redacted] Monday - Friday 8am-6pm EST, and one of our agents will be happy to assist her further Sincerely Kenneth AC [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 5, 2015/10/15) */ Laboratory Corporation of America Holdings PO Box Burlington, North Carolina 27216- Telephone: X-XXX-XXX-XXXX Fax: X-XXX-XXX-XXXX October 15, [redacted] [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: XXXXXXXX Complaint No.: XXXXXXXX Dear Mr [redacted] This letter is in response to the above complaintOur records indicate the following: LabCorp received a specimen from The Poly Clinic for patient: [redacted] on 01/15/LabCorp processed the specimen and forwarded results to the physician's office, per the orderLabCorp billed the patient's [redacted] the total charge of $on 01/21/2014, per the billing instructions received with the specimen LabCorp received an Explanation of Benefits (EOB) from BC/BS on 02/08/2014, advising the patient's responsibility of $On 02/10/LabCorp mailed the first invoice in the amount of $to the patient, utilizing the mailing address provided by her doctor: [redacted] XXXXX Additional invoices were also mailed to the address on: 03/17/(Past Due Notice) 04/07/(LCA Collections Notice - In House Collections) 04/28/LCA Collections 06/16/LCA Collections 07/07/LCA Collections 07/28/(Final Notice from LCA Collections) No invoicing was returned to LabCorp as undeliverable LabCorp also attempted to reach Ms [redacted] by telephone (telephone number is same as provided in patient's Revdex.com Complaint) on 06/26/2014, 07/01/& 07/11/ Please be advised LabCorp makes every effort to reach a patient, pertaining to a balance, prior to sending charges to an outside collections companySeven invoices are issued over the course of several months, and multiple attempts to reach the patient by telephone are made, prior to outsourcing charges After exhausting all efforts to reach Ms [redacted] by telephone, and by mail, LabCorp transferred the charges to an outside collections agency [redacted] on 09/14/ [redacted] is an independent collections agencyLabCorp does not govern their collections policies or proceduresMs [redacted] will need to speak to them directly, pertaining to her credit report, as these charges were legitimately forwarded to them by LabCorp Ms [redacted] ( [redacted] 's) invoice reflects a zero balance as of 10/02/2015, per her payment receivedShould Ms***/ [redacted] have additional questions pertaining to this invoice, she may contact our Patient Billing Department at X-XXX-XXX-XXXX M-F 8am-6pm EST., and a representative will be happy to assist her further Sincerely, [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 8, 2015/09/22) */ September 22, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your correspondence dated August 31, Please be advised when a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form which includes a space to provide billing and demographic informationThe referring physician's office completes this form LabCorp, as a company, does not keep patient filesWe have verified the billing is correct for the services provided on 12/13/Our records indicate the test request form received from [redacted] indicated the charges should be billed to Ms [redacted] 's insurance company, [redacted] We submitted a claim to [redacted] on 12/18/in the amount of $for processingOn 1/4/we received an Explanation of Benefits from [redacted] advising patient's responsibility was a deductible amount of $We sent seven invoices requesting payment to Ms [redacted] between 1/6/and 5/26/The balance was then transferred to outside collections on 7/13/We have not received any correspondence or phone calls from [redacted] regarding the billing method for the above referenced services We received payment of the $balance on 9/4/and invoice XXXXXXXX currently reflects a zero balancePlease be advised we are sending a copy of the original test request form to Mr [redacted] under separate coverMs [redacted] will need to direct any questions about the method of billing to the ordering physician We would like to take this opportunity to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing

Initial Business Response / [redacted] (1000, 5, 2016/05/16) */ May 16, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Mr [redacted] : Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintOur records indicate LabCorp submitted a claim to Ms [redacted] 's primary insurance carrier, [redacted] , in the amount of $on 3/9/On 3/25/2015, [redacted] remitted a payment in the amount of $and denied $stating: not deemed a medical necessity LabCorp then submitted a claim to Ms [redacted] 's supplemental insurance carrier, [redacted] , on 4/16/Please be advised LabCorp has been instructed to submit our claims to the [redacted] to the state in which the labs are processedMs [redacted] 's labs were processed in our Birmingham, Alabama facilityTherefore, we submitted our claim to [redacted] On 3/2/2016, due to no response from [redacted] , LabCorp invoiced Ms [redacted] On 3/9/2016, Ms [redacted] contacted our Patient Customer Service Department and advised [redacted] had no record of the claimLabCorp resubmitted a claim to [redacted] On 4/28/2016, LabCorp invoiced Ms [redacted] againOn 5/12/2016, [redacted] denied the services stating: this care may be covered by another payer per coordination of benefits On 5/13/2016, [redacted] with [redacted] of Georgia contacted LabCorp and requested we submit a claim to GeorgiaAs a courtesy, LabCorp submitted a claim to [redacted] of Georgia and we await their response We hope this information is helpful and clarifies Ms [redacted] 's concernsIf she needs further assistance, please contact our Patient Customer Service Department at [redacted] M-F (8am-5pm EST) Respectfully, Melinda W [redacted] Patient Customer Service Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) I received a EOB from [redacted] of Alabama on May about the claimthey stated they need a copy of what [redacted] processedI called them and asked if I could provide them with a copy of what I had receivedThey stated that Lab Corp would have to do thatWhile I was on the phone, they tried to contact Lab Corp I was on hold about minutesfinally they said they had talk to a supervisor and that the claim would be under insurance holdThat is the last I have heard about the claim [redacted] of Georgia has not contacted me Final Business Response / [redacted] (4000, 9, 2016/06/02) */ This letter is in response to the recent correspondence for the above complaintOur records indicate on 5/13/2016, Heather with [redacted] of Georgia contacted LabCorp and requested we submit a claim to GeorgiaLabCorp submitted a claim to [redacted] with the [redacted] Explanation of BenefitsLabCorp had previously provided this information to [redacted] of Alabama on 9/1/and on 3/9/At first, we received no response and later received a response stating: claim denied because this care may be covered by another payer per coordination of benefitsWe await a response from [redacted] We have also mailed a copy of the [redacted] Explanation of Benefits and Health Insurance Claim Form to Ms [redacted] for her records We hope this information is helpfulWe hope Ms [redacted] ;s future experiences with LabCorp will reflect our continuing efforts to provide excellent customer serviceIf Ms [redacted] needs further assistance, please contact our Patient Customer Service Department at X-XXX-XXX-XXXX M-F (8am-5pm EST) Final Consumer Response / [redacted] (2000, 11, 2016/06/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have a msn from [redacted] for this claimI will pay any amount that [redacted] does not pay

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ May 12, [redacted] Revdex.com of NC [redacted] Greensboro, NC XXXXX Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Numbers: XXXXXXXX Dear Mr Henson: Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mrs [redacted] 's concerns regarding his above complaintWe would like to take this opportunity to apologize for any inconvenience Mrs [redacted] has experienced related to this matter LabCorp performed testing at the request of Mrs [redacted] 's physician, [redacted] with [redacted] on 11/14/LabCorp processed the request and reported the results LabCorp filed the charges to Mrs [redacted] 's [redacted] on 11/06/LabCorp received [redacted] 's Explanation of Benefits on 11/19/2015, advising the patient could not be identified as being insured with themMrs [redacted] contacted LabCorp on 11/20/requesting LabCorp to resubmit claim to [redacted] We received the same denial advising the patient could not be identified as being insured with [redacted] On 01/29/LabCorp received a call from a representative with [redacted] , who also requested the claim to be resubmitted using the same insurance informationMultiple denials were received from the [redacted] advising the patient could not be identified as being covered with [redacted] Per the Explanation of Benefits from [redacted] the patient is responsible for the balance of $If Mrs [redacted] has any questions regarding the denial of payment for her laboratory services, by her insurance company, she will need to contact them directly We hope the above information clarifies his concernsIf Mrs [redacted] needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST) Respectfully, [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Telephone: [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing September 15, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] and [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated September 9, regarding Mr***’s complaintin reference to the invoice he has received for the services provided on December 5, We appreciate the opportunity to review Mr***’s concerns as LabCorp takes all customer inquiries seriously LabCorp received payment in the amount of $on January 11, Mr***’s payment was posted to invoice # [redacted] , for date of service November 4, On September 11, Mr [redacted] called our Patient Billing Department and was informed of the payment receivedOn that day Mr [redacted] provided insurance information for his active policyOn September 13, LabCorp issued a paper check refund in the amount of $to Mr***’s address on recordWe have resubmitted the claim to Mr***’s [redacted] insurance policy Mr [redacted] also had services performed on December 5, This date of service is identified by invoice # [redacted] and has a total charge of $Multiple invoices were mailed to Mr***On September 13, Mr [redacted] provided insurance information and a claim was submitted to his insurance carrierPlease be advised LabCorp allows up to days for his carrier to receive and process the charges To date no additional payments have been receivedAll billing has been suspended, pending a response from ***Once a response is received LabCorp will issue a new invoice if there is a patient responsibilityWe hope this information is helpful and clarifies Mr***’s concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216- Telephone: 1-800-222-ext FAX: 1-866-466- Website: www.labcorp.com/billing February 15, Revdex.com of NC [redacted] Greensboro, NC Re.: Consumer Name: [redacted] Invoice Number: [redacted] , [redacted] Complaint No.: [redacted] Dear Sir/Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Ms [redacted] ’s concerns regarding her above complaintWe take all customer concerns seriously and appreciate the opportunity to research Ms [redacted] ’s concerns We have reviewed Ms [redacted] ’s invoices from date of service August 3, and verified that both services were billed to her insurance carrierMs [redacted] ’s insurance carrier applied the balances of $and $toward the patient’s deductible responsibilityDuring our course of business LabCorp does not discount a patient’s deductible responsibilityHowever, on October 13, LabCorp received correspondence from Ms [redacted] expressing a financial hardship and offering a settlement of $for her outstanding balanceIn response to Ms [redacted] ’s correspondence we mailed an application for our financial hardship program in an effort to come to a mutually agreeable settlement We apologize for any misunderstanding regarding the balance associated with these invoices While we may agree to settle a debt for less than the full balance, this must be a mutual agreement, where both parties have negotiated the outcome One party cannot unilaterally impose an agreement on anotherIn researching this complaint we have confirmed with our Legal Department that our cashing of Ms [redacted] ’s payment is not an acceptance of her settlement offer, nor does it hinder our ability to continue efforts to collect on the balance dueLabCorp is not a debt-collecting agency; as such we are not regulated under the Fair Debt Collection Practices Act Ms [redacted] has a current balance due of $on invoice [redacted] and $on invoice [redacted] Should Ms [redacted] have additional questions she may contact our Patient Billing Department at [redacted] M-F 8am-8pm EST and a representative will be happy to assist her further Sincerely, Daryl H [redacted] Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing September 12, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated September 5, regarding Ms***’ complaint in reference to the invoice she received for the services provided on July 18, We appreciate the opportunity to review Ms***’ concerns as LabCorp takes all customer inquiries seriously LabCorp’s estimated financial responsibility form is an estimate of the patient’s responsibility based on what we know about their coverage on the day of serviceThis estimate is not always 100% accurateThe document signed by Ms [redacted] clearly states “The amount I may have to pay may be different than the estimated amountI agree to be personally and fully responsible for charges from today’s services that are not covered by my health plan.” Ms***’ has the option to appeal her insurances processing of the claim by contacting her insurance at the telephone number on her card LabCorp billed Ms [redacted] insurance carrier, ***, on July 29, On August 9, LabCorp received ***’s payment along with an explanation of benefitsMs [redacted] insurance plan covered her services in full with the exception of one test totaling $Coverage for services provided is subject to the terms and conditions of the patient’s health benefit plan including exclusions, limitations, conditions and patient eligibilityFor the most accurate information regarding a patient’s anticipated cost, it is best for patients to contact the telephone number found on their insurance card to inquire about their specific policy We hope this information is helpful and clarifies Ms***’ concernsShould additional assistance be need regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2016/03/07) */ March 7, [redacted] Revdex.com of NC [redacted] Re: Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your correspondence dated February 22, regarding Mr [redacted] complaint for services provided on 12/17/In researching Mr [redacted] complaint, we have verified with [redacted] at [redacted] that Mr [redacted] should not be billed for the above referenced invoice [redacted] confirmed that the charges should be billed to Dr [redacted] accountThe necessary adjustments have been made to reflect no amount is due by Mr [redacted] He may disregard any notices that have been sent prior to 3/7/ We would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterIf he needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (2000, 8, 2016/03/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) they got it right I should have a zero balance with them cause I paid the doctor in full THANK YOU Revdex.com YOU ARE THE BEST

August 9, Revdex.com of NC [redacted] *Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: [redacted] Invoice Number: [redacted] Dear Sir or Madam: Laboratory Corporation of America (“LabCorp”) appreciates the opportunity to address Mr [redacted] ’s concernsAfter further examination of the issue, and contact with the physician's office, it is undeterminable if the third prescription, for date of service March 29, 2017, was receivedThere is no longer a balance due on this invoiceWe hope this information clarifies Mr [redacted] ’s concerns If he needs further assistance, our Patient Customer Service Department can be reached at [redacted] Respectfully, Melinda W***Patient Customer Service

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: 1-800-222-ext [redacted] FAX: 1-336-436- Website: www.labcorp.com/billing May 11, Revdex.com of Central North Carolina [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated December 6, regarding Ms***’s above complaintWe apologize for the untimeliness of our responseWe have searched our records and do not show receipt of this complaint when sent in December We appreciate the opportunity to review Ms***’s concerns as Laboratory Corporation of America (“LabCorp”) takes all customer inquiries seriously When a specimen is forwarded to LabCorp for testing, it is accompanied by a requisition form from a physicianThe requisition includes diagnoses codes as well as billing and demographic informationFederal guidelines prohibit LabCorp from questioning a physician’s diagnosisWe have checked the test requisition form and verified that Ms***’s invoice was billed with the information provided by her ordering physician’s officeOur records indicate that on August 28, Ms***’s physician, Dr [redacted] , contacted our Patient Billing Department and confirmed that the diagnosis billed were correctOn November 27, Ms [redacted] also spoke with our CPT Coding Department who verified that the procedure codes billed for these services were correct according to the tests ordered and diagnosis provided We have record of numerous emails from Ms [redacted] asking that we update the coding on this invoice so that it will be paid by [redacted] Please note that we cannot change codes as mentioned earlier These are provided by the ordering physician and in this instance the ordering physician has advised us that no updates are needed Ms [redacted] may wish to follow up with her physician regarding possible updates to the diagnosis they previously providedHer physician’s office may contact our Patient Billing Department if they would like to update or change the diagnosis information previously provided by them We will be happy to assist them with this process We hope this information is helpful and clarifies Ms***’s concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 7, 2016/03/16) */ March 16, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Mr [redacted] 's concerns regarding his above complaintWe would like to thank Mr [redacted] for the explanation of benefits he provided which indicates his insurance carrier, [redacted] remitted a payment in the amount of $on 2/17/We have searched our records and were unable to locate the paymentPlease be advised it can take up to 30-days for an insurance payment to post to an invoiceTherefore, we have placed invoice number XXXXXXXX on a 30-day hold to allow us additional time to research this matterOnce the payment is located we will apply it accordinglyWe will mail a zero balance letter to Mr [redacted] once this action has occurred We would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterWe hope the above information clarifies his concernsIf Mr [redacted] needs further assistance, please contact our Patient Customer Service Department X-XXX-XXX-XXXX M-F (8am-6pm EST) Respectfully, Melinda W [redacted] Patient Customer Service

March 6, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name – [redacted] Patient Name – [redacted] Invoice Number – [redacted] Complaint Number - [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated February 24, regarding the services provided to Miss [redacted] on 02/06/We would like to take this opportunity to thank Ms [redacted] for her valuable feedbackLabCorp takes all customer concerns seriouslyPlease be advised our prices for testing are based on the cost, complexity, equipment, reagents, and level of personnel needed to perform the tests requested by physiciansPatients may request test prices prior to having testing performed to alleviate any concerns or questions regarding costHowever, in order to ensure that the proper price is being given requires the test ordered be as specific as possible, such as test number or procedure code Our records indicate that the test request form received from Dr [redacted] ’s office was not a LabCorp specific test request formThe form did not provide LabCorp test numbers nor procedure codes which is an industry standard maintained by the American Medical AssociationWhen using a generic test request form which utilizes only the test name, there is an increased possibility that all of the tests LabCorp performs with the same or similar test name are reflected We hope this information is helpful and clarifies LabCorp’s procedures on quoting test prices prior to testingWe would like to apologize for any inconvenience Ms [redacted] has experienced related to this matterIf she needs further assistance or has additional questions pertaining to this matter, she may contact our Patient Billing department at [redacted] Sincerely, Anna T [redacted] Patient Billing

March 28, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name— [redacted] Case Number-- [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated March 24, regarding Ms***’s experience when being seen at a LabCorp Patient Service CenterCustomer service is very important at LabCorp and we appreciate the opportunity to assist you with Ms***’s inquiryPlease know that her comments and concerns have been forwarded to our management staff for review In response to Ms***’s concern, LabCorp welcomes wapatients as well patients with appointmentsWhile appointments are not required, patients who have scheduled appointments will be seen at their scheduled time and possibly before wapatientsPatients may schedule appointments online at www.labcorp.comOur Patient Billing department may also be reached at [redacted] to assist patients with any questions and/or schedule an appointmentWhen calling our Patient Billing department, patients should be prepared to provide all necessary demographic and insurance information to the representativeOnce the appointment is scheduled at the patients’ location of choice, they will be given a confirmation number and the option of confirmation by emailPatients should arrive for their scheduled appointment with all applicable identification, insurance cards and payment methods LabCorp takes all customer concerns seriously and we hope this information is helpfulWe would like to thank Ms [redacted] for her valuable feedback and apologize for any inconvenience she may have experienced We appreciate her business Sincerely, Anna T [redacted] Patient Billing Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I accept it I appreciate Lab Corp's agreement that I do not owe money to Lab Corp Revdex.com, thank you very much for your assistance[redacted]

Initial Business Response / [redacted] (1000, 8, 2016/06/24) */ June 24, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name - [redacted] Patient Name - [redacted] Invoice Number - [redacted] Complaint Number - [redacted] Dear Ms***: This letter is in response to your correspondence dated June 16, regarding the services provided to Mrs [redacted] on 10/08/Please be advised, at any given time LabCorp can be contracted with hundreds of insurance companiesContracts between LabCorp and insurance companies can change on a weekly/monthly basisWhile we are able to file charges to any insurance company, that is not a guarantee of coverage or paymentServices may be denied as out of network, or processed at a reduced rateThere is no way for our agents to maintain that informationPatients should contact their insurance company directly with questions pertaining to their specific plan prior to choosing a lab location Our records indicate during Mrs [redacted] 's visit to the [redacted] Patient Service Center on 10/08/she signed a credit card authorization form which listed the amount authorized as $We submitted a claim to [redacted] on 10/10/in the amount of $for the services we providedWe did not receive a response to our claim from Mrs [redacted] 's insurance carrierOn 7/13/we mailed a letter to Mrs [redacted] advising her we had not received a response and to forward the necessary information if there were another insurance carrier to which she would like us to submit a claim Having received no response to our letter, the first invoice was mailed on 08/17/seeking payment of the $balanceA total of six subsequent invoices were mailed between 9/21/and 1/4/On 10/29/2013, Mrs [redacted] contacted our patient billing department regarding her balanceAt that time she was offered a 15% discount for immediate payment in full of $At that time Mrs [redacted] advised she would call back to make the discounted paymentOn 3/09/we had not received any further correspondence or paymentTherefore, the balance of $was transferred to outside collections Customer Services is important to us and we appreciate the opportunity to assist you with your inquiryWe would like to take this opportunity to apologize for any inconvenience Mrand Mrs [redacted] have experienced related to this matterIf they need further assistance, our Patient Billing Department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My attorney wants to know if my signature is on the document where it says [redacted] is responsible for payment for her blood work In the future, I suggest your employees know the exact cost of blood work from health care insurance companiesIf the exact cost was known at the time of service, Mrs [redacted] would have never had blood drawn at Lab Corporation Of AmericaReception quoted "the exact cost of services was unknown at the time of service due to computer issues" My question is the responsibility of "unknown costs of service" Please reply with explanation of who is responsible for blood work services for [redacted] Final Business Response / [redacted] (4000, 12, 2016/07/15) */ July 15, [redacted] Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name - [redacted] Patient Name - [redacted] Invoice Number - [redacted] Complaint Number - [redacted] Dear Ms***: This letter is in response to your recent correspondence dated June 30, regarding Mr [redacted] 's complaintFor the purpose of filing insurance claims, the responsible party for lab testing is the policy holder of the insuranceMr [redacted] was the policy holder of the [redacted] Plan that was provided on the date of serviceThe signature on the credit card authorization form that was signed on 10/08/is [redacted] In acknowledgement that Mrs [redacted] was over the age of on the date of service, we have requested Mr [redacted] 's name be removed as the responsible party for billing purposesWe have notified the collection agency to update their records accordingly to reflect Mrs [redacted] as being solely responsible the balance The test prices may be requested at the Patient Service Center prior to services being renderedHowever, if the cost of the testing is a determining factor in the services provided; our Lab Customer Service Department is also available to assist patients with obtaining the cost of specific tests prior to testing being doneMrand Mrs [redacted] may speak with a customer service representative by calling [redacted] We hope this information is helpful and clarifies Mr [redacted] 's concernsIf Mr [redacted] has any additional questions or needs further assistance, our Patient Billing Department can be reached at [redacted] Sincerely, Anna T [redacted] Patient Billing

Laboratory Corporation of America Holdings [redacted] Burlington, North Carolina 27216-Telephone: [redacted] FAX: [redacted] Website: www.labcorp.com/billing January 3, Revdex.com of NC [redacted] Greensboro, NC Re: Consumer Name: [redacted] Invoice Number: [redacted] Complaint Number: [redacted] Dear Sir/Madam: This letter is in response to your correspondence dated December 29, regarding Mr [redacted] ’s complaint in reference to the invoice he received for the services provided on April 7, We appreciate the opportunity to review Mr [redacted] ’s concerns as LabCorp takes all customer inquiries seriously LabCorp’s estimated financial responsibility form provides an estimate of the patient’s responsibility based on information available to us on the day of serviceThis estimate is seldom 100% accurate The estimate is provided as a tool to help patients make an informed decision prior to having tests performed It serves as a disclosure of potential scenarios that are possible with all testing This form advises patients of various reasons insurance could deny payment, it discloses the possibility of the physician requesting additional testing, and it states that additional testing may be performed based on results The estimated financial responsibility document signed by Mr [redacted] clearly states “The amount I may have to pay may be different than the estimated amountI agree to be personally and fully responsible for charges from today’s services that are not covered by my health plan.” We have attached a copy of Mr [redacted] ’s signed authorization to our responseMr [redacted] has the option to appeal his insurance’s processing of the claim by contacting his insurance carrier at the telephone number on his card LabCorp billed Mr [redacted] ’s insurance carrier, [redacted] ***, on April 10, On April 20, LabCorp received [redacted] ***’s payment along with an explanation of benefitsMr [redacted] ’s insurance plan left a patient responsibility of $applied toward his deductible, coinsurance, and non-covered chargesCoverage for services provided is subject to the terms and conditions of the patient’s health benefit plan including exclusions, limitations, conditions and patient eligibilityFor the most accurate information regarding a patient’s anticipated cost, it is best for patients to contact the telephone number found on their insurance card to inquire about their specific policy Notes in our billing system indicate a conversation with Mr [redacted] took place on August 17, At this time Mr [redacted] was advised that he should contact his insurance carrier for a more detailed explanation of their response and also advised that he could pay this bill through a payment plan LabCorp has spoken with Mr [redacted] and come to a mutually beneficial agreementThe balance due on invoice [redacted] has been paid in fullWe hope this information is helpful and clarifies Mr [redacted] ’s concernsShould additional assistance be needed regarding this matter, our Patient Billing department may be reached at [redacted] Sincerely, Daryl H [redacted] Patient Customer Service

Initial Business Response / [redacted] (1000, 6, 2015/12/30) */ December 30, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer [redacted] Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your correspondence dated December 15, regarding services provided on 02/02/According to the Explanation of Benefits we received from [redacted] , the charge for the test in question was denied as non-coveredOur records indicate the test billed to Ms [redacted] 's insurance at a cost of $The total billed amount for Mr [redacted] 's services on 02/02/was $We were unable to locate a submitted charge in the amount of $72.60, as referenced in Mr [redacted] 's complaint Mr [redacted] 's email request to speak with a manager was received on 11/18/Patient billing supervisor [redacted] called Mr [redacted] on 11/19/at 10:a.mEST., utilizing the daytime number provided in his complaint, and left a voice mail messageNo response, to date, has been received, other than the Revdex.com Complaint LabCorp offers interest free payment plans to assist patients with paying their balancesThe maximum length of a payment plan is five years, or monthly paymentsMr [redacted] 's minimum monthly payment would be: $If he needs further assistance or would like to set up a payment plan, our Patient Billing Department can be reached at X-XXX-XXX-XXXX We would like to take this opportunity to apologize for any inconvenience Mr [redacted] has experienced related to this matterFor documentation purposes, a copy of the Explanation of Benefits we received from [redacted] will be forwarded to you, Mr [redacted] under separate cover Sincerely, Anna T [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) NoThey are incorrect in their rinesponseYes the total bill was for $ however that was for multilple boold testAll of the other tests were paid for by [redacted] except the $ charge I am complaining aboutLab Corp accepted their payment at 22% of the full charge and subsequently reduced all the covered test charges by 78% for the [redacted] paymentI have asked why I am being charged the full amount of $ for the same exact test? Seem a bit unethical to gouge a cash paying customer for the same test they're will to allow a large, mulit-billion dollar corporation pay at only 22% of the full amount Further, I feel MsT [redacted] is being disgonest in her responseWhen I discussed this issue originally with the customer service rep, I asked about setting up a payment plan andvwas told "they do not offer payments because this is past due." The only option I was offered was a pathetic 10% discount however I had to make the full payment of the balance right then to "qualify" for that discountIn addition, I have double checked my cell phone records fir any incoming or missed call on 11/at 9:CST and have nothing showing at that timeIf Lori truely did calk and missed me, she would have been directed to my voice mail to leave a message which I did not get eitherNot sure why a "manager" of any ethical company trying to resolve a customer complaint would not leave a voice mail message with a return ph9ne number nor make more than alleged attempt to reach a dissatisfied customer It doesn't appear that this issue will be resolved here so I plan on continuing my efforts with our local media investigative reportersAt least then we'll get a true understanding of how widespread the problem really is Final Business Response / [redacted] (4000, 12, 2016/01/18) */ January 18, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC XXXXX Re: Consumer [redacted] Patient Name - [redacted] Invoice Number - XXXXXXXX Complaint Number -XXXXXXXX Dear Mr [redacted] This letter is in response to your recent correspondence dated December 31, regarding Mr [redacted] 's outstanding balance for the services provided on 02/02/Please be advised that LabCorp bills based off the Explanation of Benefits received from the insurance carrier and there is no way of knowing ahead of time what is covered or non-covered or how the claim will be processedThe Explanation of Benefits we received from [redacted] reflects that Mr [redacted] is responsible for $If Mr [redacted] has received further consideration for the above referenced invoice advising patient's responsibility is less than we are billing him, we ask that he forward that documentation to us for further review We would like to apologize for any miscommunication regarding the payment options available for the current balance dueLabCorp is unable to set up a payment plan for balances that have been transferred to outside collectionsHowever, Mr [redacted] 's balance is with LCA Collections which is LabCorp's internal collections departmentAt this time, the balance can be placed on a payment plan at Mr [redacted] 's requestAs previously stated, the maximum length of a payment plan is five years, or monthly payments Our records indicate that Lori C***, patient billing supervisor, returned Mr [redacted] 's phone call as requested at the number provided and left a voicemail messageWe apologize if Mr [redacted] did not receive his voicemail messageShould Mr [redacted] still wish to speak with a supervisor regarding his concerns or to set up a payment plan, he may contact our Patient Billing Department at X-XXX-XXX-XXXX to request to speak with a supervisor and one will be made available at that time Customer service is very important at LabCorp and we appreciate the opportunity to assist you with your inquiryWe hope that this information is helpful and clarifies Mr [redacted] 's concernWe appreciate his business Sincerely, Anna T [redacted] Patient Billing Final Consumer Response / [redacted] (4200, 14, 2016/01/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) The main point to my original complaint is being completely missedYes, I feel Lab Corp has poor customer service and dislike the manner in which their reps treated meI can get over that as we've all become accustomed to less than desirable service Please address why I'm being charged full price of $ for the same blood test that Lab Corp was willing to "write down" or "adjust" by 78% if Blue Cross paid the billLab Corp did nothing different in the test procedure regardless who was paying the billThis equates to price gouging and seems a bit unethical to me Furthermore, Blue Cross is absolutely wrong with their claim denial in this instance as we have generations of well documented family history of the condition that was being tested for I recognize that the test was done in good faith Lab CorpI'm not a dead beat consumer; however, like many in the world, I have recently fallen on tough financial timesI have since skipped paying my electric bill for a month and paid Lab Corp $ 85, which is more than Blue Cross would have paid themI am appealing to their management once again for consideration to write off the remaining balance as they would have for any insurance company payment and consider this issue resolvedI await their response Thank you

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ August 26, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] Laboratory Corporation of America ("LabCorp") appreciates the opportunity to address Ms [redacted] 's concerns regarding her above complaintPlease be advised LabCorp submitted a claim to Ms [redacted] 's insurance company, [redacted] for date of service 4/9/2015, in the amount of $ [redacted] denied these services stating "co-payment"We have included the Explanation of Benefits LabCorp received from [redacted] If Ms [redacted] has any question regarding the processing of this claim or the provisions of her policy, she will need to contact her insurance carrier directly We hope information clarifies Ms [redacted] 's concernsIf she needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Respectfully, Melinda W [redacted] Patient Billing Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have spoken with my insurance and they told me I am not responsible for the copay and that it shouldn't have been charged to meThe original $was covered by my insuranceMy insurance is working on resolving the issue with the copay and are reprocessing the claim but it has already been so long I am worried labcorp will send me to collections over a fault of my insurance and a measly $My insurance rep has spoken with labcorp and let them know what is going on and they informed her they will not place my account on hold while it gets sorted outIt is totally ridiculous that they will not place my account on hold with a $balanceAll I am asking for is the $copay be credited off my account immediately since my insurance has told me I am not responsible and labcorp is still trying to bill meIf this is not done I will never use labcorp for any member of my family ever againThis is insane over $ Final Business Response / [redacted] (4000, 9, 2015/09/03) */ September 3, [redacted] Revdex.com of NC WFriendly Ave Greensboro, NC Re: Consumer Name: [redacted] Complaint Number: XXXXXXXX Invoice Number: XXXXXXXX Dear Mr [redacted] This letter is in response to the recent correspondence for the above complaintOur records indicate Ms [redacted] remitted payment in the amount of $on 8/27/and invoice number XXXXXXXX reflects a zero balanceMs [redacted] indicates in her rebuttal that [redacted] is reprocessing this claimUpon receipt of an additional payment, LabCorp will refund Ms [redacted] accordingly If Ms [redacted] needs further assistance, our Patient Billing Department can be reached at X-XXX-XXX-XXXX Respectfully, [redacted] Patient Billing